Hp envy 4500 not scanning -

HP ENVY Printer/scanner is not scanning. I have been to the forum boards and read the multitude of other customers complaining about the same issue. Printer works, scanner does not. I have downloaded the assistant, new drivers the whole gambit without out resolution. Very frustrated and need to talk to a human to have this resolved. Did I mention I am VERY FRUSTRATED!

Welcome to the forums NonnaToni!
I would like to share a troubleshooting guide with you below that might help you in resolving the connection issue you are having when you try to scan to your Envy 4500.
I hope this helps!
A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning
Have a great Tuesday!
R a i n b o w 7000I work on behalf of HP
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Envy 4500 not printing entire page from iPad

We recently set up a new Envy 4500 for wireless printing only - there is no computer connected to it. Set up went fine and the iPad found the printer easily. I did not install anything on the iPad to make it find the printer. It prints well but is not printing the heading at the top 1/4 of the page from a PDF. Any ideas?

Hello SMG17,
Welcome to the HP Support Forums!
I see that the ENVY 4500 was setup fine for printing from an iPad, however, the top 1/4 of the page is not printing. Nothing is needed to install on the iPad to allow this printer to print, with that said, you can install Apps that can give you more printing options.
Try first, updating the printer and the iPad.
HP LaserJet P1102w Firmware Update Utility
Update your iPhone, iPad, or iPod touch
Have you tried printing from different applications, for example, Notes on the iPad? To see if this is an issues with the AirPrint driver, the printer or the file, open Notes and type a couple words, hit the Share button and send the print.
Let me know about the updates and if Notes print fine.
JERENDS
I work on behalf of HP
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HP Envy 4500 not printing from Outlook 2010

Just installed 16 HP Envy 4500 printers on multiple systems running Windows 7 Pro in both 32 and 64 bit versions. I have some on both versions that will not print emails from Outlook 2010 as well as 2007. Drivers are up to date and have been deleted and reinstalled. Any ideas?

Hello,
Please click HERE to access the steps that should resolve the issue .
Regards,
Jabzi
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Although I am an HP employee, I am speaking for myself and not for HP.

HP ENVY WILL NOT SCAN TO THE COMPUTER

I spent 1 hour yesterday with a HP tchnician. He took control of my computer, did some things (which forced me to reinstall chrome) and then concluded that it was Kaspersky's fault. I haven't been able to do this since I bought the printer a few months ago. How exactly can I get a refund on this defective product. I have installed, reinstalled... at this point I have spent so much time that it would be better to zgo buy a printer from another manufacturer.

Hi @kelleherw ,
I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
Thanks for visiting the HP Support Forum
I work for HP. However I speak only for myself, not for HP nor anyone else

Envy 4500 Not Connecting to Wireless - SOLVED

Hi All,
Having an issue with the wireless portion of this printer. I have a new ISP and router now, and for some reason the printer fails to connect to the new router. All other devices (iPhones, laptop and one desktop) connect fine. Tried through the wireless wizard and the desktop application, Automatic Wireless Connect. I am sure the password credentials are correct, and it does find my SSID. At the point of entering the password, it tries to connect and then informs that it as failed. Out of ideas at this point, so any help is greatly appreciated. Thanks in advance!
PS. Printer works fine with USB. Desktop that its connected to is Win7 64.

Replacing your wireless router try here.
http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html
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I worked for HP but now I'm retired!

About HP envy 4500 printing for both sides for mac os x 10.9.4

I got the printer recently. I have installed the lastest software and set up air print successfully. I was trying to print out mt notes for both sides of the paper but I did not see the " print both sides" option. I looked up the old post in the forum and tried to follow the set up step by step, but it is still not working. Can anyone tell me how to set up the both sides printing option.
Thank you so much.

Hi @chloe_chie,
Welcome to the HP Forums!
I understand that you are wondering how to print on both sides with your HP Envy 4500 on your Mac OS X 10.9.4, and I am happy to help!
Please make sure that the correct driver has been selected on the Mac. Meaning, it should read HP Envy 4500, not the Airprint driver.
To do this go to the Apple Icon, System Preferences, then Print & Scan and look for the images below:
Once we have verified that we have the correct driver selected, then please follow through this guide, Printing on Both Sides of the Paper (Duplexing) for HP Deskjet 3540, 4640, ENVY 4500, and Officejet ....
Hope this information helps, and have a nice day!
RnRMusicMan
I work on behalf of HP
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HP Envy 4500 will not scan to Mac

HP Envy 4500 will not scan to MAC. Printing works just fine but when I try to scan the printer says scanning but never completes the scan, there is no error message. I tried uninstall and reinstall of the software, upgraded to Mac OS Yosemite and tried re-install again, no luck.

Hi @eallen1219
From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > HP-ENVY-4500-series_v12.34.0.dmg
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Envy 4500 All in One - Printer Error - not finishing print job / non-specific error code

Help - my new HP ENVY 4500 AIO (less 3 months old) has never completed a print job if it is over 1 page. I'm connected wirelessly, and not sure if there is an interruption in the wireless connection or if this is defect in the printer. I receive a message "Printer Error - HP ENVY cancelling print job" and that's it. It will usually happen when it's on the last page of a small print job or half way thru a large (10+ page) of a print job. Any suggestions? I've downloaded HP Print/Scan Dr - it didn't find any issues.

I had the same issue. Got in contact with HP customer service and the first person that helped had no idea how to fix it. Got in contact with someone else and they found the issue right away. I had it connected through the wrong port.
First find out what the IP address of your printer is. You can do this by pressing the small wifi button on the front of your printer and it will show the IP address.
Then what you'll have to do is go to the start menu of your computer and search for "Devices and Printers".
Click that and a screen will open. Look for your printer an right click.
Click "Printer Properties" and a new screen will open.
Along the top you will see a few tabs. Click the one that says "Ports"
Click "Add Port"
Highlight "Standard TCP/IP Port" by clicking on it, then click "New Port"
A new screen will open.
Click "Next"
Type in the IP Address of your printer and click "Next"
After that your computer should find your printer.
Click finish and you should be all set.
Hope this helps.

HP ENVY 4500 - Scan to Computer: Partial scan, How to disable it?

Hi,
I have an HP ENVY 4500, setup on wireless with a few computers runing on Windows 7.
The printer has no issues; However if I scan a document using the "Scan to Computer" feature, it will not capture the whole document in one *.JPEG file, but will split it in two or four parts (Logo in one JPEG, Signature in another... etc)
It has done this since the beginning, but it didn't really bother me because I was scanning directly from the computer to avoid that (Since the option from Windows is easy to change).
But today, I had to scan a 100 Pages of different documents... and the Scanner is in another room... so going back an forth from computer to scanner (room to room) is just too much! So, I tried the "Scan to Computer" feature... and it doesn't keep the documents in one piece!
Is there any option to change?
I searched online, and a few people posted on that, but the solutions proposed were to scan directly from the computer (And that was the solution I originally found a few months ago)
But now, I would really like to correctly configure that "Scan to Computer" feature to save only ONE *.JPEG file in my computer, I don't need the split thing. I don't understand why HP didn't configure the printer to save at least ONE FULL glass copy, and then maybe parts of it, but at least keep ONE full scan, so we can just delete the pieces, and keep the full page...
Thank you for your help, and hope that there is a solution for that...
I will search more, and if I find a solution I will post it as a reply.
Thank you!

I was having the same problem, but I played around with the Settings and figured it out. Its a little complicated, so I'll try my best to explain.
First, I opened the HP Utility App, selected my printer, and clicked on Scan Settings.
Under Scan to Computer, click Edit Scan Tasks...
Select the Photo (JPEG) option and click Edit...
Then under Scan Items from HP Devices, click Show Details
Finally, look for a Crop To: option, and "Item Bounds" is probably selected. Change this to "US Letter" and that should fix your problem.
I hope this helps

HP Envy 4500 all in one wont scan or copy

Hi all. I have a 4 month old Envy 4500 all in one printer & it has stopped scanning &/or copying.
It wil print from any of the laptops on the network but will not scan a document or copy either from the desktop icon or directly from the panel on the printer.
I've tried everything, uninstalling & re installing from CD rom, I've run the Scan & copy driver doctor & that says there's a problem with the driver, tells me to unplug the pirnter & restart computer, done all that & still nothing.
When you try to scan the printer draws the paper in & then the screen just sits for hours with the progress bar on "scanning" or "copying" & nothing happens. If you cancel the job (on pc or printer panel) even the "cancelling" sticks on the screen for hours, the only way to clear it is to shut down printer & restart, but still it doesnt fix it.
I think there's a fault with the arm thing that moves across the screen & copies/scans the document on the glass.
Its under warranty but I've tried everything for 3-4 days now & getting nowhere
Someone please help
BTW. My wife laptop was on windows 8.1 & I was on Windows Vista but I have just changed to new laptop in last 24hrs with also Windows 8.1 but the problem started well before I changed my laptop from Vista AND exactly the same symptoms happen from my wifes pc with Windows 8.1.

Ok thanks for all of this. I tried it all & still no joy.
I do think (as I have all along that it is a hardware fault)
I will speak to Amazon as I cannot afford to be without a printer whilst it goes off for repair
UPDATE: Amazon customer service is UNBELIEVABLE!! They're just sending a new printer out & once I get it I just need to send old one back. Love Amazon!

HP Envy 4500 wireless will not print without USB cable

My HP Envy 4500 wireless printer/scan/copier does not seem to be able to work without the USB cable. I followed the instructions provided to change for USB to wireless but it will not work without. I have uninstalled and reinstalled the software. I have windows 7 on my laptop and an IPod both of which show that the printer is showing. I made it the default printer. The first time I tried to do it (without the USB cord) I was unable to get passed putting in my wireless password which starts with a capital K and wasn't certain how to make a capital so reread instructions and used the USB but really want to use it wireless. Any suggestions. I turned the firewall off this morning to try but to no avail. If I do need to turn the firewall off would I then put it back on if it gets working? I would so appreciate any suggestions!

@Chaitaishanwelcome to the community,
I understand you're having some difficulties when trying to set your Envy 4500 up on your wireless network. I have looked around and found this guide for you to try out. If you run into any error messages, codes, issues, etc, please let me know the specific details and I will continue to research if need be.
An 'Unable to find printer' Error Displays for the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Adva...
I hope this helps you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Scanning Multiple Pages using HP ENVY 4500

Hi, I have a macbook pro running OSX 10.9.4, and cannot see how I can scan multiple pages. I have tried using Image Capture and the Scan function under system preferences. I place the first page on the glass and change format to pdf and check the box that says 'combine into single document'. It usually 'automatically' scans the page at this point, and if I click Overview Scan, it scans again. If I try to click on "Scan' it says it is done scanning the selected area. I have no idea what to do after this, or where to find the document (its not showing up in the selected 'Scan To' location.
Many thanks.

Hi therelkd123, welcome to the forums
I understand you are looking to scan a multiple page document with your HP Envy 4500. See the link below for the instructions! Click the link, select "Scan with HP Software" and "How to scan a multi-page original into a single file".
How to Scan: OS X v10.9
Have a great weekend
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Problem with scanning document to searchable pdf in HP Envy 4500

I just bought HP Envy 4500 , overall good printer, but I can't find option for scanning to searchable pdf. I already updated my desktop software and printer's firmware, but still there is no option "scan to searchable pdf". Do i have to download some other software from HP?

Hello katiemac,
Welcome to the HP Support Forums!
When you are scanning with the ENVY 4500, how are you doing performing the scan? For example, if you are not using the HP software or scanning from the front panel of the printer you may not be getting all the features.
What is the Operating System installed on the computer, Windows or Mac?
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Can no longer scan with the HP Envy 4500

I can no longer scan documents with the HP Envy 4500. When I try to scan it times out and I receive the following error message:
"Scanner communiocation cannot be established. Ensure your product is powered on, check the connection, and ensure your network is functioning properly. If these conditions are correct, restart the product and try scanning again." I use a wireles connection to the HP Envy 4500 and it is working fine as I can print documents with no issues. I ran the HP Print and Scan Doctor and it flagged the issue as a potential problem with the device driver. I uninstalled the HP software and downloaded the latest version from the HP site, installed it, and tha did not correct the problem. At this point, I am not sure what else to try and correct the problem. Any suggestion would be much appreciated.

Thanks for getting back to me
If the printer will not make copies, the unit may have a "Scanner Failure", unfortunately, and resetting the router, or computer troubleshooting would not make a difference.
You can try a power reset on the printer, to see if that will help:
Power reset the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
You can also try using a different wall outlet to see if this makes a difference.
If the problem continues, contact HP's Technical Support directly to discuss your printer replacement options, as you would require a new printer if there is a Scanner Failure.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck to you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Envy 4500 Will not print legal sized

I have an HP Envy 4500 and Windows 8, and I am trying to print a legal sized document from Microsoft Publisher.
The document will only print half of the page.
When I first purchased the printer, I asked if it was compatible with Windows 8 AND if it would print legal sized, and was told yes. When I began using the printer, it was printing legal sized just fine, not it's only printing half the page.
I have looked under all the settings, everything is set to print legal, the only thing that is not set to legal is under the Network Properties, under the "General" tab, where it says available paper - letter. I cannot get that to change to legal, and am not sure if this is the reason why it's not printing.
I have scanned and cleaned my computer up, there are no viruses, malware, no pop ups, etc.
I have checked to see if there is an update for my printer driver, and there is none.
I need to be able to print legal.
Thanks in advance.

Hi momfor2,
I understand that your printer is no longer printing legal size pages. I will do my best to help you with this issue.
I recommend Resetting the Printer to clear any errors and try printing again. I also recommend Aligning the Cartridges Solution eight: in this document for Troubleshooting Print Quality Issues.
I hope this information helps, please let me know.
Thank you,
I worked on behalf of HP.

Hp envy 4500 not scanning -

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