HP envy 4500 printer is off line

My printer suddenly went off line.

Hello again pinks5, Thanks for getting back to me with the Windows operating system. I have done some research and I have located a document that deals with an 'Offline' Printer Status Message Displays (Windows 8).  If the troubleshooting does not help resolve your issue, I would then suggest contacting HP's Technical Support to see about further options for you. , : click here.  Thanks once again for your time.  Cheers,     

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    Update: Printing envelopes has reverted back to off center print. In printing with the flap on the right places the addresses upside down with flap in wrong direction. A. HP wished to install 'generic' drivers. I said no. B. HP wished to do a remote. C. HP tried to use the same principles (policy) to allow the printer (Envy 4500) to print correctly. All the steps (around 6 or 7) are meaningless and really serve "no" purpose for a defective printer.  I'm returning due to the fact that I cannot print business envelopes correctly. This facet is a key function for me. I do not at all appreciate uneven or tilted print.

  • HP ENVY 4500 Printer Windows 10 printer wont print

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    I managed to fix this issue by myself.
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  • My toshiba laptop won't connect to my HP Envy 4500 printer

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    This question was solved.
    View Solution.

    Hi AMakkei,
    Welcome to the HP Forums!
    I understand that you cannot scan with your HP Envy 4500 to your Windows 8 laptop, and I am happy to help you with this connection issue!
    For further assistance, I will need to know following information:
    If the printer is able to make copies by itself.
    If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
    In the meantime, please try going through this guide. A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning, and let me know what happens!
    Hope to hear from you, and have a good day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • My ENVY 4500 Printer keeps disconnecting (not WiFi)

    My ENVY 4500 Printer keeps disconnecting sporatically. One minute I can print just fine, the next the printer can't be reached. The printer status shows "The printer is not connected."
    This keeps happening from all the devices, not just my iMAC. I tried from my PC Laptop, from my iPad, iPhone. Same story. When it goes off, it goes off for all devices. I tried reinstalling the printer, tried restarting it, unplugging it. Nothing seems to fix it.
    If I print the report right from the printer durring this time, it says everything is connected and no problems found (see image attached).
    Then after a while, like an hour or two later, all of a sudden the printer will spit out all the prints that were sitting in the queue.
    I have contacted the support and they logged into the printer and reset some settings and it started working, then about a week later it did it again. It continues to do this maybe once a week or so.
    I don't know what to do any more. Anybody have any ideas?
    This question was solved.
    View Solution.

    Hi @valiik, 
    I wonder, have you tried setting a static IP? Assigning Your HP Printer a Static IP Address
    Please let me know.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP Envy 4500 prints faintly

    My brand new HP Envy 4500 prints only faintly in some areas - and some lines are not there at all. Everything is new including the cartridges. What should I do? 

    So is it the black text that's faint? I'd recommend contacting HP Phone support. You may need to tell the warranty ends date of the cartridge (YYYY/MM/DD)....
    Phone no.s
    http://welcome.hp.com/country/us/en/wwcontact_us.html
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • I can't print wirelessly using Airport Express.  I have my HP printer connected to a USB hub, and the hub to the Airport Express, but when I select the HP from the printer list, my MacBook says the printer is "off-line" - even when it is not.

    I can't print wirelessly using Airport Express.  I have my HP printer connected to a USB hub, and the hub to the Airport Express, but when I select the HP from the printer list, my MacBook says the printer is "off-line" - even when it is not.  I've tried several USB connectors, and several different ports on my USB hub; same result.  I need to have the HP connected to the hub 'cause from there it's connected to our desktop Mac.

    Hi,
    I am currently replying to this as it shows in the iChat Community.
    I have asked the Hosts to move it to Snow Leopard  (you should not lose contact with it through any email links you get)
    I also don't do Wirelss printing so I can't actaully help either.
    10:01 PM      Friday; July 29, 2011
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.8)
     Mac OS X (10.6.8),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • HP ENVY 4500 Printer "Error. Cannot connect to Server"

    Hey everybody,
    I work in IT and have a client that recently purchased a HP Envy 4500 all-in-one. She called me to install it for her and I got it set up with no problems. After a few days she told me that her printer wouldn't scan. It was giving her this error message;
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    She has this computer connected via USB and I have already reinstalled the driver and ran the HP Print and Scan Doctor with no success. I have tried a lot of other solutions that people have been posting with the same issue but none have worked. This has become a huge issue and I don't see HP trying to find a solution. If no soultion will fix this, then I will be returning this printer for her and getting something that works.
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    bbritt91

    Hi bbritt91,
    Welcome to the HP Support Forums. I understand that you are getting a connection error message when trying to use the scan to email feature of your Envy 4500 printer.
    To be able to use the scan to email feature the printer must be setup with web services which requires the printer to be connected to your wireless network with an active internet connection. I have included the Getting Started with ePrint document for reference.  
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    Please let me know how it goes.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
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    I work on behalf of HP

  • New Envy 4500 prints SO SLOW!

    I just installed my new HP Envy 4500 printer and I have to say, the printing speeds are gawd awful! I tried priting a photo on plain paper from Photoshop and it took almost 8 minutes for one full page. Priting PayPal shipping labels (which are half pages) of just black print and a barcode take a full minute when set to fast/economy speed with plain paper. I have tried priting in just black ink and greyscale and they are all slow. Full color of course is much worse.  I have only had this printer a week and it is just painful to print and I am really regretting buying it.  

    Hi , Welcome to the HP Forums! I noticed that your HP Envy 4500 is printing slow on Windows 7. I am happy to look into this for you!  Some questions for you:  How is your printer connected? Wireless or USB?What happens when you make a copy from the scanner glass? Does it also print slow? Copying Documents. In the meantime, please try the steps in this guide, 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Windows 7, and let me know what happens! (Even though the guide title may not match your issue, I believe the solutions will help.) Thank you for posting!  “Please click the Thumbs up icon below to thank me for responding.”

  • My printer went off line. How do I get it back online. I am using wi-fi thru comcast cable and motorola wireless modem/router?

    I lost connection to my wireless router. I re-eatablished it with my Mac Air but now the printer is off line. How do I get it back on line?

    I lost connection to my wireless router. I re-eatablished it with my Mac Air but now the printer is off line. How do I get it back on line?

  • Hp envy 4500 prints off set

    My HP Envy 4500 doesn't print the image centered on the page. I've ran the alignment page and scanned it successfully.I'm printing 8.5x11 on staple matte photo supreme paper.  I'm printing from photoshop and "photos" mac .I've tried using "fit screen" as well as other layouts in the print dialogue window, which look correct in the preview.It seems to randomly offset the image, sometimes as much as half off the page.  Everything else seems to work fine except for the position of the image on the page. Please help.thanks

    So is it the black text that's faint? I'd recommend contacting HP Phone support. You may need to tell the warranty ends date of the cartridge (YYYY/MM/DD)....
    Phone no.s
    http://welcome.hp.com/country/us/en/wwcontact_us.html
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • HELP - Envy 4500 printer will not print with refilled cartridges

    I purchased the Envy 4500 this past Christmas. It worked great until it ran out of ink. I got it refilled and now it won't work.
    The message that pops up says that the ink is counterfeit and now the printer won't print. I have tried shutting it off, taking the cartridges out and putting them back in but nothing is working. What can I do to fix this?
    Thanks!

    Allie87 wrote:
    ...  The message that pops up says that the ink is counterfeit and now the printer won't print. ..
    Hi,
    The answer is there, what can I say now ! To be able to get it back to normal, you need a proper set of ink.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Why is my Envy 4500 printer not centering the photo when it prints

    when printing photos all of a sudden the pictures came out uncentered

    Hello @wooly1,
    Welcome to the HP Support Forums!
    I understand that when printing photos from your Windows XP computer to your HP ENVY 4500 e-All-in-One Printer, the images are printing off center on your paper. I would like to work with you today with resolving this issue. However, I do need to verify a few things first in order to provide you with accurate troubleshooting steps:
    1. What program are you printing photos from? 
    2. What size is the paper that you're printing photos on? 
    3. What type of paper (plain, glossy, matte, etc) are you printing photos on? 
    In the meantime, can I please have you run an alignment on your printer to verify if your print system is just misaligned. After running the alignment, please try to print a photo again. 
    How to Align Printer:
    1. Load plain white paper in the paper tray.
    2. On the printer control panel, press the Down Arrow () to select Align Printer, and then press OK. The printer prints a test page, and then prompts you to scan the page.
    3. Lift the scanner lid, and then place the page on the glass according to the instructions on the alignment page.
    4. Close the scanner lid, and then touch OK.
    Please let me know if the alignment resolved your 'off centered' print issue. Should you still be experiencing issues be sure to respond with the answers to my questions above. I look forward to hearing from you!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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  • Printing errors with BRAND NEW Envy 4500 printer!!! Not happy.

    I've tried all the troubleshooting info available on the web. I even installed "HP print doctor". What is happening is that ALL of my test pages are printing fine but NONE of my jobs are printing to completion. If it's a 2 line document, sure. But more than one page or even a long page? Forget it. I get an error on my computer that the print job failed. It cancels itself and then ejects the paper or gets stuck and the printer is perpetually stuck in "printing" mode and I have to manually cancel it. It really took a lot of energy to set this up so I really don't want to pack this thing up and ship it back but I sure as heck will and I'll never buy another HP printer again. The last one had faulty software too and I had to find a hack on the internet to fix it which basically meant removing the wireless hardware from the machine. It worked but I am not doing this on a brand new printer. Give me a fix, please.

    Hi , Welcome to the HP Forums! I understand that you are having some sleep mode issues with your HP Envy 4500. I am happy to look into this for you!  Some questions for you:  How is your printer connected? Wireless, or USB?Are you using Genuine HP Ink Cartridges, or refills? Are you able to make copies with your printer? Copying Documents. In the meantime, I would suggest a hard reset, by going to this post, How to perform a Hard Reset, by . It is important that your printer's power cable is plugged directly into the wall outlet, and not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well. Then, I would double-check the printer's firmware is up-to-date. Getting Printer Updates for HP Deskjet Ink Advantage 3540, 4640, HP ENVY 4500, and HP Officejet 4630 e-All-in-One Printer Series. We will start with these two steps, and see what happens!  Hope to hear from you soon!  “Please click the Thumbs up icon below to thank me for responding.”

  • HP4500 printer went off line. I can print the test page but nothing from the IMAS

    Network down, re-set - now can't get the printer to function. HP4500 wireless.  Was able to print a test page but when I try to print from the computer I get the "printer off-line" message. I don't know how to fix this.

    Try removing the printer from the printer list, then re-add it.
    Are you sure you have the latest drivers?

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