HP Envy 4500 printing issue

I am unable to print to my HP ENVY 4500 with a wireless connection. I have had it set up and working since Christmas, it says it is connected to my home network with excellent signal strenght and both laptop and desktop recognize it. Jobs go to the printer que but the I get and error printer offline message. I have ran the HP scan doctor program that came with the printer and it keeps sending me to wireless set up page.
**Intersting note is when I select the printer from my desktop control panel ( there is a green check mark and it says it is ready) and look at properties there is no IP address under the location setting.

Hi okpatsfan,
Are you using Windows 8 or 8.1? If so, try this document.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04011652&lc=en&cc=us&dlc=en&product=5199463
I was an HP employee.
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My toshiba laptop won't connect to my HP Envy 4500 printer

I have recently attempted connecting my Toshiba laptop, which runs Windows 8, wirelessly to my HP Envy 4500 printer. I'm trying to scan something onto my laptop, which I have done with the printer before. I have the remote app, and I have connected to the printer's wireless network that pops up in the wifi section of my computer. However, when attempting to get the printer to scan, using the option on the printer's screen, it said that no device was connected, and to make sure the software was installed and that scan to pc was enabled. I opened the app on my laptop, hoping to get better results using it that was, but it told me that the printer was offline, though it was clearly on. I am not entirely sure why the printer is not recognizing my laptop, even though my laptop recognizes it. I spent nearly two hours disconnecting and reconnecting, as well as turning the printer off about three times. I am about to uninstall the app and try reinstalling it, but I am doubting the results will be any better.
I see no other way to fix this problem, as there is no USB port in which to connect a USB cable, like myprevious printer, and am wondering if it is my latop, not the printer, that is faulty. It works for printing when it comes to the other devices in my household, but I have had problems even printing with my Toshiba before. I have only attempted scanning with one other device: a HP Pavillion Media Center TV PC desktop. I am starting to think that the scanner is defaulting to only reognizing other HP products, and request any and all advice in fixing this issue.
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Hi AMakkei,
Welcome to the HP Forums!
I understand that you cannot scan with your HP Envy 4500 to your Windows 8 laptop, and I am happy to help you with this connection issue!
For further assistance, I will need to know following information:
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try going through this guide. A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning, and let me know what happens!
Hope to hear from you, and have a good day!
RnRMusicMan
I work on behalf of HP
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HP ENVY 4500 Printer "Error. Cannot connect to Server"

Hey everybody,
I work in IT and have a client that recently purchased a HP Envy 4500 all-in-one. She called me to install it for her and I got it set up with no problems. After a few days she told me that her printer wouldn't scan. It was giving her this error message;
"Error. Cannot connect to Server. Check Server name and address."
She has this computer connected via USB and I have already reinstalled the driver and ran the HP Print and Scan Doctor with no success. I have tried a lot of other solutions that people have been posting with the same issue but none have worked. This has become a huge issue and I don't see HP trying to find a solution. If no soultion will fix this, then I will be returning this printer for her and getting something that works.
Any help would be greatly appreciated,
bbritt91

Hi bbritt91,
Welcome to the HP Support Forums. I understand that you are getting a connection error message when trying to use the scan to email feature of your Envy 4500 printer.
To be able to use the scan to email feature the printer must be setup with web services which requires the printer to be connected to your wireless network with an active internet connection. I have included the Getting Started with ePrint document for reference.
If the printer has been setup with a wireless connection, please set a manual IP address and manual DNS server for the printer. I have included a link to another post with the steps, including screen shots, on how to do this. Please don’t worry that the screen shots are for a Photosmart 7510, the steps are the same.
Please let me know how it goes.
Regards,
Happytohelp01
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I work on behalf of HP

My ENVY 4500 Printer keeps disconnecting (not WiFi)

My ENVY 4500 Printer keeps disconnecting sporatically. One minute I can print just fine, the next the printer can't be reached. The printer status shows "The printer is not connected."
This keeps happening from all the devices, not just my iMAC. I tried from my PC Laptop, from my iPad, iPhone. Same story. When it goes off, it goes off for all devices. I tried reinstalling the printer, tried restarting it, unplugging it. Nothing seems to fix it.
If I print the report right from the printer durring this time, it says everything is connected and no problems found (see image attached).
Then after a while, like an hour or two later, all of a sudden the printer will spit out all the prints that were sitting in the queue.
I have contacted the support and they logged into the printer and reset some settings and it started working, then about a week later it did it again. It continues to do this maybe once a week or so.
I don't know what to do any more. Anybody have any ideas?
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Hi @valiik,
I wonder, have you tried setting a static IP? Assigning Your HP Printer a Static IP Address
Please let me know.
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Sunshyn2005 - I work on behalf of HP

New Envy 4500 prints SO SLOW!

I just installed my new HP Envy 4500 printer and I have to say, the printing speeds are gawd awful! I tried priting a photo on plain paper from Photoshop and it took almost 8 minutes for one full page. Priting PayPal shipping labels (which are half pages) of just black print and a barcode take a full minute when set to fast/economy speed with plain paper. I have tried priting in just black ink and greyscale and they are all slow. Full color of course is much worse. I have only had this printer a week and it is just painful to print and I am really regretting buying it.

Hi , Welcome to the HP Forums! I noticed that your HP Envy 4500 is printing slow on Windows 7. I am happy to look into this for you! Some questions for you: How is your printer connected? Wireless or USB?What happens when you make a copy from the scanner glass? Does it also print slow? Copying Documents. In the meantime, please try the steps in this guide, 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Windows 7, and let me know what happens! (Even though the guide title may not match your issue, I believe the solutions will help.) Thank you for posting! “Please click the Thumbs up icon below to thank me for responding.”

HP Envy 4500 prints faintly

My brand new HP Envy 4500 prints only faintly in some areas - and some lines are not there at all. Everything is new including the cartridges. What should I do?

So is it the black text that's faint? I'd recommend contacting HP Phone support. You may need to tell the warranty ends date of the cartridge (YYYY/MM/DD)....
Phone no.s
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Envy 4500 connection issues

Hi. My Envy 4500 all the sudden will not print, becuase a message on my mac printer icon reads, 'Printer not connected." It HAS been connected....I don't know what happened. The driver appears to be missing from my computer, too. The printer itself, which is wireless, is lit up, so it is on. Ideas? Thank you.

Hello @bogarrity, and thanks for posting on the HP Forums!
I see you're running into connectivity and software issues. I'd be happy to help!
I am posting an HP Support documents below that will show you how to find which version of the Mac operating system you are using:
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP ENVY 4500 e-All-in-One Printer Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thanks again for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Connection ofHP ENVY 4500 printer to Dell's laptop 3531

Hi! How can I connect HPENVY4500 printer to Dell's Laptop 3531 i fi have no CD room in my Laptop to connect it

Hi @ven1 , welcome to the HP forums!
I can help you find a driver for your Envy 4500. Please first tell me which operating system you are running on your laptop!
What's my Operating System?
Thank you
R a i n b o w 7000I work on behalf of HP
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About HP envy 4500 printing for both sides for mac os x 10.9.4

I got the printer recently. I have installed the lastest software and set up air print successfully. I was trying to print out mt notes for both sides of the paper but I did not see the " print both sides" option. I looked up the old post in the forum and tried to follow the set up step by step, but it is still not working. Can anyone tell me how to set up the both sides printing option.
Thank you so much.

Hi @chloe_chie,
Welcome to the HP Forums!
I understand that you are wondering how to print on both sides with your HP Envy 4500 on your Mac OS X 10.9.4, and I am happy to help!
Please make sure that the correct driver has been selected on the Mac. Meaning, it should read HP Envy 4500, not the Airprint driver.
To do this go to the Apple Icon, System Preferences, then Print & Scan and look for the images below:
Once we have verified that we have the correct driver selected, then please follow through this guide, Printing on Both Sides of the Paper (Duplexing) for HP Deskjet 3540, 4640, ENVY 4500, and Officejet ....
Hope this information helps, and have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Why is my Envy 4500 printer not centering the photo when it prints

when printing photos all of a sudden the pictures came out uncentered

Hello @wooly1,
Welcome to the HP Support Forums!
I understand that when printing photos from your Windows XP computer to your HP ENVY 4500 e-All-in-One Printer, the images are printing off center on your paper. I would like to work with you today with resolving this issue. However, I do need to verify a few things first in order to provide you with accurate troubleshooting steps:
1. What program are you printing photos from?
2. What size is the paper that you're printing photos on?
3. What type of paper (plain, glossy, matte, etc) are you printing photos on?
In the meantime, can I please have you run an alignment on your printer to verify if your print system is just misaligned. After running the alignment, please try to print a photo again.
How to Align Printer:
1. Load plain white paper in the paper tray.
2. On the printer control panel, press the Down Arrow () to select Align Printer, and then press OK. The printer prints a test page, and then prompts you to scan the page.
3. Lift the scanner lid, and then place the page on the glass according to the instructions on the alignment page.
4. Close the scanner lid, and then touch OK.
Please let me know if the alignment resolved your 'off centered' print issue. Should you still be experiencing issues be sure to respond with the answers to my questions above. I look forward to hearing from you!
X-23
I work on behalf of HP
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HP Envy 4500 prints only half of each document

Hi,
Brand new HP Envy 4500 and brand new laptop running Win 8.1 64. All printer drivers up to date. Static IP assigned to printer. Printing over Wi-Fi.
I have seen many threads saying the same thing and no answer as yet.
Please can you provide some answers?
Some documents print 2 + pages before stopping. Some just print half the first page. Printer says "cancelling" before stopping.

Steve give HP a call at 800-474-6836 for more options.
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Country-language selector.
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I am not a HP employee.

Unable to scan on my Hp envy 4500 printer I an iPad no laptop

do not know how to set up the scanning it says no computer found everything else seems to work fine.

Hi , Welcome to the HP Forums!Thanks for posting. I'd like to help you with the issues you are having scanning from the front panel of your HP ENVY 4500 e-All-in-One printer. The process to enable the Scan to Computer feature that you are trying to use differs depending on what computer you are using, so what operating system, and version do you have? Mac or Windows ? Either way, you'll want to make sure you have the HP Full Feature software installed on your computer. You can download it here: HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers. Let me know your OS, and I can give you the steps to enable the Scan to Computer. I look forward to hearing back from you!

Envy 4500 Printing Envelops 'Off Center'

I'm seeking some information regarding the printing of envelopes on the aforesaid printer which I just purchased yesterday. Printing envelopes is an issue pertaining to line straightness. Some envelopes print off center (No. 6). Envelopes are inserted correctly and in center. However, the tray guides seem to be a little off center. Printing envelopes can even be printed with the flap on the right side, so I cannot understand why the manual states for the flap to be on the left. Another facet is that the print on the envelopes is darker and not as sharp when printing on paper, unlike the C4680 which printed sharper. Any assistance is truly appreciated. Thank you very much. P.S. - By the way, the 4500 is somewhat slow on startup, unlike the C4680 I previously owned. To scan an item, you must press the button 3 or 4 times to scan; again, unlike the C4680. The HP solution center which was part of the C4680 was a most useful tool. However, the 4500 employs a more intricate means to accomplish, and configure settings.

Update: Printing envelopes has reverted back to off center print. In printing with the flap on the right places the addresses upside down with flap in wrong direction. A. HP wished to install 'generic' drivers. I said no. B. HP wished to do a remote. C. HP tried to use the same principles (policy) to allow the printer (Envy 4500) to print correctly. All the steps (around 6 or 7) are meaningless and really serve "no" purpose for a defective printer. I'm returning due to the fact that I cannot print business envelopes correctly. This facet is a key function for me. I do not at all appreciate uneven or tilted print.

Printing errors with BRAND NEW Envy 4500 printer!!! Not happy.

I've tried all the troubleshooting info available on the web. I even installed "HP print doctor". What is happening is that ALL of my test pages are printing fine but NONE of my jobs are printing to completion. If it's a 2 line document, sure. But more than one page or even a long page? Forget it. I get an error on my computer that the print job failed. It cancels itself and then ejects the paper or gets stuck and the printer is perpetually stuck in "printing" mode and I have to manually cancel it. It really took a lot of energy to set this up so I really don't want to pack this thing up and ship it back but I sure as heck will and I'll never buy another HP printer again. The last one had faulty software too and I had to find a hack on the internet to fix it which basically meant removing the wireless hardware from the machine. It worked but I am not doing this on a brand new printer. Give me a fix, please.

Hi , Welcome to the HP Forums! I understand that you are having some sleep mode issues with your HP Envy 4500. I am happy to look into this for you! Some questions for you: How is your printer connected? Wireless, or USB?Are you using Genuine HP Ink Cartridges, or refills? Are you able to make copies with your printer? Copying Documents. In the meantime, I would suggest a hard reset, by going to this post, How to perform a Hard Reset, by . It is important that your printer's power cable is plugged directly into the wall outlet, and not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well. Then, I would double-check the printer's firmware is up-to-date. Getting Printer Updates for HP Deskjet Ink Advantage 3540, 4640, HP ENVY 4500, and HP Officejet 4630 e-All-in-One Printer Series. We will start with these two steps, and see what happens! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

HP ENVY 4500 Printer Windows 10 printer wont print

I have a HP ENVY 4500 all in one printer. I did the windows 10 inplace upgrade.Now th printer wont print. I dont think this is a driver issue.I get an error saying the printer is off line. My WIFI is connected and working great.When I look at internet connections in my area My printer shows up on that list,and ask for a security code. I think it asking for a password for the printer.I have never set one up. (FYI) I had been using this printer with Windows 8.1 andIt worked great before the windows 10 upgrade. Do I need to set up a password for this printerTo make it work. By the way This computer is a Dell Insperon about a year and a half old.I need to print Please Help.Thank youEarl

I managed to fix this issue by myself.
After hours of trying everything HP suggested on other forums with no avail I simply turned everything off (including the PC and Printer) and left it for half an hour.
Then I turned the printer on but turned the wireless off. I then tried to print the same document from the PC (which came up with an error saying my printer needed a connection to complete) turned the wireless back on via the printer and it works!
Quite disappointed I seem to be having so many problems with the ENVY after all its recommendations, hopefully the issue will not return.

HP Envy 4500 printing issue

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