HP Envy 4500 Scan to PDF; Windows 8.1 on HP Pavilion x360

I need to scan into a pdf file rather than jpeg, png, tiff, etc. I used to be able to do this with my old printer and computer, and I'm finding it hard to believe that I can't do it with my new one! Probably I am missing something obvious, but I haven't found a good solution on the Forum Search. Apparently I must use a work-around using different software to convert my scanned images to pdf? Please, tell me that HP has a fix that I can download! Or, please give me some detailed info that I have a chance of doing with Windows 8.1, Touch Screen. Thanks in advance....

Thank you for your help. I think I have loaded the driver onto this computer, but it was six months or so ago. Everything works (printing and scanning) except that I cannot scan into pdf. When I choose "Documents," I get a message that Windows cannot load my scan profile, that my profile settings might not be compatible with this scanner, that it will scan using default settings. Then, when I continue, it gives me only four choices for file type, bitmap, png, jpeg, and tiff, even though it still says it is scanning a document. Some of the other questions in the forum led me to think that perhaps I had just chosen a printer that would not scan to pdf. Your answer leads me to believe that I need to go back and reload my driver, if I am understanding you correctly. If I don't hear anything different from others, I will certainly try that! Thanks!

Similar Messages

HP ENVY 4500 - Scan to Computer: Partial scan, How to disable it?

Hi,
I have an HP ENVY 4500, setup on wireless with a few computers runing on Windows 7.
The printer has no issues; However if I scan a document using the "Scan to Computer" feature, it will not capture the whole document in one *.JPEG file, but will split it in two or four parts (Logo in one JPEG, Signature in another... etc)
It has done this since the beginning, but it didn't really bother me because I was scanning directly from the computer to avoid that (Since the option from Windows is easy to change).
But today, I had to scan a 100 Pages of different documents... and the Scanner is in another room... so going back an forth from computer to scanner (room to room) is just too much! So, I tried the "Scan to Computer" feature... and it doesn't keep the documents in one piece!
Is there any option to change?
I searched online, and a few people posted on that, but the solutions proposed were to scan directly from the computer (And that was the solution I originally found a few months ago)
But now, I would really like to correctly configure that "Scan to Computer" feature to save only ONE *.JPEG file in my computer, I don't need the split thing. I don't understand why HP didn't configure the printer to save at least ONE FULL glass copy, and then maybe parts of it, but at least keep ONE full scan, so we can just delete the pieces, and keep the full page...
Thank you for your help, and hope that there is a solution for that...
I will search more, and if I find a solution I will post it as a reply.
Thank you!

I was having the same problem, but I played around with the Settings and figured it out. Its a little complicated, so I'll try my best to explain.
First, I opened the HP Utility App, selected my printer, and clicked on Scan Settings.
Under Scan to Computer, click Edit Scan Tasks...
Select the Photo (JPEG) option and click Edit...
Then under Scan Items from HP Devices, click Show Details
Finally, look for a Crop To: option, and "Item Bounds" is probably selected. Change this to "US Letter" and that should fix your problem.
I hope this helps

Could hp officejet 4500 scan in pdf format

How to scan a document in PDF format from HP Officejet 4500 Desktop and multiple documents in one pdf file

Hi @Winformat, and welcome to the HP Forums! I can help you with your scan features.
Please use the following document for helpful instructions to scan; HP Multifunction Printers - How to Scan: Windows 7.
When you save your scan, look for format and ensure you have PDF selected.
I hope this helps, but if you require additional assistance let me know and I will happily provide any help you require!
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Problem with scanning document to searchable pdf in HP Envy 4500

I just bought HP Envy 4500 , overall good printer, but I can't find option for scanning to searchable pdf. I already updated my desktop software and printer's firmware, but still there is no option "scan to searchable pdf". Do i have to download some other software from HP?

Hello katiemac,
Welcome to the HP Support Forums!
When you are scanning with the ENVY 4500, how are you doing performing the scan? For example, if you are not using the HP software or scanning from the front panel of the printer you may not be getting all the features.
What is the Operating System installed on the computer, Windows or Mac?
JERENDS
I work on behalf of HP
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Envy 4500 won't scan text to produce a searchable PDF file

I used to have a Photosmart 4400 C printer that would let me scan to produce searchable PDF files, i.e. I could select letters or words using a text selection tool in my PDF reader. Today I Just purchased a ENVY 4500 e- All-in-One-Series. It will only scan text to give me a graphic PDF file that is not searchable. I updated to the latest driver EN4500_198.exe but that doesn't help. Does anyone have a solution?

Hi, No, the Envy 4500 does not have any OCR software by default, you have to pay for that software and believe this or not, the software is more expensive than the printer itself. You can buy the software or you can try to use few free software around: http://www.techsupportalert.com/best-free-ocr-software.htm Regards,

HP Envy 4500 all in one wont scan or copy

Hi all. I have a 4 month old Envy 4500 all in one printer & it has stopped scanning &/or copying.
It wil print from any of the laptops on the network but will not scan a document or copy either from the desktop icon or directly from the panel on the printer.
I've tried everything, uninstalling & re installing from CD rom, I've run the Scan & copy driver doctor & that says there's a problem with the driver, tells me to unplug the pirnter & restart computer, done all that & still nothing.
When you try to scan the printer draws the paper in & then the screen just sits for hours with the progress bar on "scanning" or "copying" & nothing happens. If you cancel the job (on pc or printer panel) even the "cancelling" sticks on the screen for hours, the only way to clear it is to shut down printer & restart, but still it doesnt fix it.
I think there's a fault with the arm thing that moves across the screen & copies/scans the document on the glass.
Its under warranty but I've tried everything for 3-4 days now & getting nowhere
Someone please help
BTW. My wife laptop was on windows 8.1 & I was on Windows Vista but I have just changed to new laptop in last 24hrs with also Windows 8.1 but the problem started well before I changed my laptop from Vista AND exactly the same symptoms happen from my wifes pc with Windows 8.1.

Ok thanks for all of this. I tried it all & still no joy.
I do think (as I have all along that it is a hardware fault)
I will speak to Amazon as I cannot afford to be without a printer whilst it goes off for repair
UPDATE: Amazon customer service is UNBELIEVABLE!! They're just sending a new printer out & once I get it I just need to send old one back. Love Amazon!

HP Envy 4500 will not scan to Mac

HP Envy 4500 will not scan to MAC. Printing works just fine but when I try to scan the printer says scanning but never completes the scan, there is no error message. I tried uninstall and reinstall of the software, upgraded to Mac OS Yosemite and tried re-install again, no luck.

Hi @eallen1219
From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > HP-ENVY-4500-series_v12.34.0.dmg
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Scanning Multiple Pages using HP ENVY 4500

Hi, I have a macbook pro running OSX 10.9.4, and cannot see how I can scan multiple pages. I have tried using Image Capture and the Scan function under system preferences. I place the first page on the glass and change format to pdf and check the box that says 'combine into single document'. It usually 'automatically' scans the page at this point, and if I click Overview Scan, it scans again. If I try to click on "Scan' it says it is done scanning the selected area. I have no idea what to do after this, or where to find the document (its not showing up in the selected 'Scan To' location.
Many thanks.

Hi therelkd123, welcome to the forums
I understand you are looking to scan a multiple page document with your HP Envy 4500. See the link below for the instructions! Click the link, select "Scan with HP Software" and "How to scan a multi-page original into a single file".
How to Scan: OS X v10.9
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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HP ENVY 4500 e-All-in-One Printer/Mac OS 10.6/can't scan multiple pages as single document/file

Mac OS X 10.6.8
HP Scan app 4.4.1
In the HP ENVY 4500 e-All-in-One Printer support page for scanning with a full feature driver installed. Under "How to scan a multi-page original into a single file for HP Scan software version 4.0. Everything is OK until after I've scanned the documents and clicked "Done". (Step # 6) & Click Send , click Folder , name your file, and then save the file to the computer.(Step # 7)
This is where I go wrong. I can't find the Format drop-down menu to complete Steps 8 & 9.
Click the Format drop-down menu, select Contents , and then check the box to Save all items to a single file .
Click Save .
This question was solved.
View Solution.

Hi MaWoo,
Thanks for your post and welcome to HP Forum.
Please make sure you select PDF or Searchable PDF as the Format. You should then find a box to check for "Combine into single document".
Best regards,
Mandy
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Although I work for HP my posts and replies are my own

HP Envy 4500 Won't Scan

My HP Envy 4500 won't scan. The information window shows "Now scanning..." and then just sits.
I have run the HP Print and Scan Doctor. It goes to "Finding and fixing scanning problems" and the status bar just freezes. The Envy information window also says "Now scanning..." and is likewise frozen.

Additional information: Scanning has worked in the past.

Unable to connect wifi printer Envy 4500 - Unable to print test page and windows office file

Scan doctor suggest the software installation.
The HP software don't completed the connection of the printer.
I tried to connec the printer from the control panel and the printer is now connected: i cannot print from microsoft office file or from the test page of the printer, but i can print from acrobat or any other program.
Help me please.
Thk
ps: i have tried to reinstall software without Antivirus and with the fierewall in off but nothing change. I have already tried to remove hp software and reinstall driver but nothing change.

Hello @Emilio66,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when trying to print from Microsoft Office and Test Pages from your Windows 8.1 computer to your HP ENVY 4500 e-All-in-One Printer. However, you are able to print from all other programs from your computer to your printer. I would like to assist you today with resolving this printing issue.
Recently Microsoft has released a Hot Fix to correct 'Offline' or 'Partial Printing' issues within their latest Windows 8 and Windows 8.1 Operating Systems as they recognize this as an issue within their Operating System. The issue occurs when you have a networked printer and a corruption with the WSD (network) port on the Windows Operating System. This issue appears to affect a variety of networked makes and models of printers. Therefore, I am going to have you run the Hot Fix to correct the network printing issue. Please click here to install the Hot Fix. Once the website opens select the button for Hotfix Download Available. Please follow any onscreen prompts to install the fix. Once the fix is installed you should have no issues printing to your printer.
If the printing issue persists, can I please have you click here to download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix printing' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you. Once the Tool has completed please test printing again.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
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Unable to scan on my Hp envy 4500 printer I an iPad no laptop

do not know how to set up the scanning it says no computer found everything else seems to work fine.

Hi , Welcome to the HP Forums!Thanks for posting. I'd like to help you with the issues you are having scanning from the front panel of your HP ENVY 4500 e-All-in-One printer. The process to enable the Scan to Computer feature that you are trying to use differs depending on what computer you are using, so what operating system, and version do you have? Mac or Windows ? Either way, you'll want to make sure you have the HP Full Feature software installed on your computer. You can download it here: HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers. Let me know your OS, and I can give you the steps to enable the Scan to Computer. I look forward to hearing back from you!

Envy 4500 has stoped scanning

Ok Here goes ... have been previewing all posts related to this issue and have tried all(most) recomended fixes. Scan doctor stops at Driver scan and says "the scan driver is unable to communicate with the product" Rebooting does not help, Reinstalling software does not help. Starting and stoping processes in the system.msc app does not help. Is there a firmware update available or is the device just flaky? btw tried running software on a windows 7 machine and no go. Nor did hooking printer up with a usb cable. Printer runs fine which is frustrating as this does not appear to be a hardware issue but software/firmware related. Have tried using my browser to access the scan function and I get a "the device is busy" messagePlease help

Hi  I saw your post regarding the problems you are having with scanning. I think I may be able to help you further.
I just wanted to confirm that the printer can copy without issue, correct? HP does regularly release firmware updates, you can click on this link to Get Printer Updates for HP Deskjet Ink Advantage 3540, 4640, HP ENVY 4500, and HP Officejet 4630 e-All-in-One Printer Series, to ensure your printer has the most up to date firmware.  Do you know if you are able to scan using Paint? To Scan from Paint: HP Multifunction Printers - How to Scan: Windows 7Click the Windows icon (), click All Programs, click Accessories, and then click Paint.Click the Paint button (), and then click From Camera or Scanner.Make any desired setting changes, and then click Scan.
To Scan from Paint: HP Multifunction Printers - How to Scan: Windows 8Right-click the Start button () in the lower left corner of the screen, click Search, and then type Paint.Click Paint in the results.Click File, and then click From scanner or camera.Select your printer, click OK, and then click Scan.  Also security software installed on your computer is designed to protect your computer against threats but can sometimes block communication between devices and can cause problems when using your printer or installing software. A quick troubleshooting technique is to disable your firewall/anti-virus and see if the problem goes away. Remember to re-enable your security afterwards. You can see the category 'Specific security software and firewall vendor information' from this site; Security Information and Firewalls if you need more information about your security software.   If you could let me know the results of these 2 steps (scanning from paint and scanning with your security software disabled,) I would be able to help you further. I look forward to hearing from you!   Thanks,

Hp envy 4500 will not print from windows 8. Thinks it prints, but it doesn't.

Am trying to print from my Toshiba laptop running Windows 8 to my HP Envy 4500 wirelessly. Works fine from my ipad, works fine from my desktop and laptop running Windows 7. I have uninstalled and re-installed the printer driver 5 times. Printer is recognized, has an IP addrress, and will print an internal test page. When I print to it from my Windows 8 machine, the file goes in the queue, gets a port, and then disappears as if it was printed. Nothing prints. Please help, this is SOOOOOOOOOOOOOOOOOO frustrating.
This question was solved.
View Solution.

Having same problem with my Toshiba laptop windows 8. Will not print from laptop, printer prints from ipad, and iphone.
Deleted and reinstalled several times as well both ways with disk, and wizard.
still unable to print from laptop, have to email everything to ipad in order to print.
so annoying and frustrating.............

Can no longer scan with the HP Envy 4500

I can no longer scan documents with the HP Envy 4500. When I try to scan it times out and I receive the following error message:
"Scanner communiocation cannot be established. Ensure your product is powered on, check the connection, and ensure your network is functioning properly. If these conditions are correct, restart the product and try scanning again." I use a wireles connection to the HP Envy 4500 and it is working fine as I can print documents with no issues. I ran the HP Print and Scan Doctor and it flagged the issue as a potential problem with the device driver. I uninstalled the HP software and downloaded the latest version from the HP site, installed it, and tha did not correct the problem. At this point, I am not sure what else to try and correct the problem. Any suggestion would be much appreciated.

Thanks for getting back to me
If the printer will not make copies, the unit may have a "Scanner Failure", unfortunately, and resetting the router, or computer troubleshooting would not make a difference.
You can try a power reset on the printer, to see if that will help:
Power reset the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
You can also try using a different wall outlet to see if this makes a difference.
If the problem continues, contact HP's Technical Support directly to discuss your printer replacement options, as you would require a new printer if there is a Scanner Failure.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck to you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Envy 4500 Scan to PDF; Windows 8.1 on HP Pavilion x360

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