HP Envy 4500 scanner is busy

Suddenly, it is no longer possible to make a scan (or copy) on my HP Envy 4500 All-in-one.
A Windows 7 desktop, Windows 8 notebook and Android 4.4 all report errors, originating from the respective HP software/app. In addition, Windows 7 itself reports an error as well. All messages refer to the scanner being "busy" or mention another scan operation being in progress. However, no scan is taking place from any device. Initiating a scan or copy from the device itself doesn't work either.
The errors persists on both USB and Wifi connections. Printing works just fine.
I tried updating the firmware, but the updater cannot proceed because there is a "problem" with the device. HP Print and Scan Doctor fails at the second step ("Controle stuurprogramma", meaning "driver check"). Reboot does not help. Restoring factory defaults from the device's screen does not help. Resetting the device by pulling the plug while the device is powered on does not help. Reïnstalling the full driver does not help. Removing and re-adding the device to windows doesn't either.
I tried all steps on the HP support page [1,2] that Print and Scan Doctor directed me to. Did not work.
This is a refurbished Envy 4500 I got from HP because my original device was DOA (dead on arrival). I'm getting the impression the refurbished device was faulty and is faulty still.
Kindly request HP support staff to provide me with a solution.
[1] http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04092273&lc=nl&cc=nl&product=5304877&sfs=545345...
[2] English translation of [1]: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03586087&PSdrFW=MKM1FN1430ER&PSdrIssue=DriverCo...

Hello there! Welcome to the forums @dpx ,
I read your post about how you cannot make scans or even copies. First of all, thank you for your detailed post, the information really helps. Unfortunately, it sounds to be a scanner failure, as you cannot copy or scan. I have a guide that I would like to recommend for your troubleshooting and I hope it helps!
A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a terrific day and thank you for posting in the community!
R a i n b o w 7000I work on behalf of HP
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Similar Messages

Envy 4500 "Scanner Problem"

I just purchased an HP Envy 4500. It connects to my home WiFi network and prints just fine from Mac and PC computers, iPads and iPhones. However, ever since we opened it it has repeatedly said this when we try to scan: Scanner problem:Turn printer off and then on. If the problem is not fixed, the scanner component is broken and cannot copy or scan. Here are the things I've done to try to see if I can fix the problem that did NOT work:-Turn Envy 4500 off and on several times-Unplug Envy 4500 and plug it back in-Go through the steps on the "HP Print and Scan Doctor Download page"-Download and install the "HP Print and Scan Doctor 4.2" software and follow instructions until it said "The tool was unable to resolve the problem, even after a restart. Go to HP Customer Care for help resolving the issue"-Go to HP Customer Care and check all resources there with no luck At this point I'm assuming the Envy 4500 is defective and needs to be replaced. However, if there is something else I can do to try to fix it before exchanging it I would like to do that. Any advice on how to proceed is greatly appreciated. Mike [email protected]

Thanks for the response. I have tried scanning a few different ways... Every time I try to scan via typing the Envy 4500 IP address in the browser (after enabling webscan in the admin settings) it gives me the following error in yellow text: The printer is busy. Try again later. It says this even though it is not processing any other jobs and the unit is on. If I try to scan from the HP Utility on my Mac (after successfully connecting to the Envy 4500) running the current version of OS X 10.9 I get an error that says: Communications ErrorUnable to communicate with device. Check cables and connection settings. If the problem persists, try restarting your computer and the HP device. If I try to do a test scan in the "Scan to computer " section of the utility within preferences it says: Error testing shortcutThere was an error testing shortcut "Photo (Jpeg)" If I try to scan from the "HP Scan" window of the utility I get the following error: Scanner reported an errorHP Envy 4500 is currently unavailable. Please check if it is turned on and connected, or try again later. After all of these errors I've tried restarting the Envy 4500, unplugging and plugging back in the Envy 4500, and restarting my computer and trying these methods all again with no luck. It's also worth mentioning that after all these attemps I still get the same error on the LCD display of the unit when starting it up or going to the scan section: Scanner problem:Turn printer off and then on. If the problem is not fixed, the scanner component is broken and cannot copy or scan. Is there anything else I can try or is this unit defective and needs to be exchanged for a working model?

HT3669 HP ENVY 4500 e-All-in-One Version 3.2.1 does not work on iMac 20-inch, Mid 2007. Only recognizes scanner not USB printer.

HP ENVY 4500 e-All-in-One Version 3.2.1 does not work on iMac 20-inch, Mid 2007. Only recognizes scanner not USB printer.
I would like to print via the USB connection instead of wireless (the wireless does work, and the scanner works via USB).
I tried connecting the printer directly (via USB) to my MacBook Pro laptop and it worked just fine.
How can I make this printer work on my iMac?
I spent 4 hours on the phone with HP and we did every combination of installation of drivers ad nausum and their bottom line is that it is a Mac problem.
Any help would be appreciated. Will be sending this printer back to Amazon if I can't make it work on the USB.
I am open to questions or suggestions
Thanks,
Chet

After 4 hours on the phone with HP and another hour with Apple (Mavericks support) no real solution other than check everything (removed everything from Login Items, removed all HP software anywhere in the system reboot, reinstall printer) then when nothing worked for the 4500, did an OS Reinstall (boot with CMD+R).
The Mavericks support group did open an incident (# 542875311) and I will update it when I figure out how to find it on the system.
My feel is that the base problem is that somewhere between the HP-Inkjet-SW-OSX-Mavericks_v12.34.49-2 package and the Apple HP Printer software in the Library (version 2.16.1) the app for printing via the USP Port just does not get installed for the mid 2007 20 inch iMac. The scanner is recognized on the USB Port and the Printer works fine on Wi-Fi. I have too many devices to burden my home network with anothe device. Also, every time I put any HP Printer on Wi-Fi, my router (Netgear N600 WNDR3400 running 12 to 20 devices depending on who is home) gets wonky (but that's anothe story...).
Additionally, when I attach the HP Envy 4500 to my MacBook Pro (2010) it works perfect - print and scan via the USB prot and both functions show in the System Preferences - Printers and Scanners just as expected and just as the 3050 does.
Chet

Envy 4500 has stoped scanning

Ok Here goes ... have been previewing all posts related to this issue and have tried all(most) recomended fixes. Scan doctor stops at Driver scan and says "the scan driver is unable to communicate with the product" Rebooting does not help, Reinstalling software does not help. Starting and stoping processes in the system.msc app does not help. Is there a firmware update available or is the device just flaky? btw tried running software on a windows 7 machine and no go. Nor did hooking printer up with a usb cable. Printer runs fine which is frustrating as this does not appear to be a hardware issue but software/firmware related. Have tried using my browser to access the scan function and I get a "the device is busy" messagePlease help

Hi  I saw your post regarding the problems you are having with scanning. I think I may be able to help you further.
I just wanted to confirm that the printer can copy without issue, correct? HP does regularly release firmware updates, you can click on this link to Get Printer Updates for HP Deskjet Ink Advantage 3540, 4640, HP ENVY 4500, and HP Officejet 4630 e-All-in-One Printer Series, to ensure your printer has the most up to date firmware.  Do you know if you are able to scan using Paint? To Scan from Paint: HP Multifunction Printers - How to Scan: Windows 7Click the Windows icon (), click All Programs, click Accessories, and then click Paint.Click the Paint button (), and then click From Camera or Scanner.Make any desired setting changes, and then click Scan.
To Scan from Paint: HP Multifunction Printers - How to Scan: Windows 8Right-click the Start button () in the lower left corner of the screen, click Search, and then type Paint.Click Paint in the results.Click File, and then click From scanner or camera.Select your printer, click OK, and then click Scan.  Also security software installed on your computer is designed to protect your computer against threats but can sometimes block communication between devices and can cause problems when using your printer or installing software. A quick troubleshooting technique is to disable your firewall/anti-virus and see if the problem goes away. Remember to re-enable your security afterwards. You can see the category 'Specific security software and firewall vendor information' from this site; Security Information and Firewalls if you need more information about your security software.   If you could let me know the results of these 2 steps (scanning from paint and scanning with your security software disabled,) I would be able to help you further. I look forward to hearing from you!   Thanks,

My toshiba laptop won't connect to my HP Envy 4500 printer

I have recently attempted connecting my Toshiba laptop, which runs Windows 8, wirelessly to my HP Envy 4500 printer. I'm trying to scan something onto my laptop, which I have done with the printer before. I have the remote app, and I have connected to the printer's wireless network that pops up in the wifi section of my computer. However, when attempting to get the printer to scan, using the option on the printer's screen, it said that no device was connected, and to make sure the software was installed and that scan to pc was enabled. I opened the app on my laptop, hoping to get better results using it that was, but it told me that the printer was offline, though it was clearly on. I am not entirely sure why the printer is not recognizing my laptop, even though my laptop recognizes it. I spent nearly two hours disconnecting and reconnecting, as well as turning the printer off about three times. I am about to uninstall the app and try reinstalling it, but I am doubting the results will be any better.
I see no other way to fix this problem, as there is no USB port in which to connect a USB cable, like myprevious printer, and am wondering if it is my latop, not the printer, that is faulty. It works for printing when it comes to the other devices in my household, but I have had problems even printing with my Toshiba before. I have only attempted scanning with one other device: a HP Pavillion Media Center TV PC desktop. I am starting to think that the scanner is defaulting to only reognizing other HP products, and request any and all advice in fixing this issue.
This question was solved.
View Solution.

Hi AMakkei,
Welcome to the HP Forums!
I understand that you cannot scan with your HP Envy 4500 to your Windows 8 laptop, and I am happy to help you with this connection issue!
For further assistance, I will need to know following information:
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try going through this guide. A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning, and let me know what happens!
Hope to hear from you, and have a good day!
RnRMusicMan
I work on behalf of HP
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HP ENVY 4500 - Scan to Computer: Partial scan, How to disable it?

Hi,
I have an HP ENVY 4500, setup on wireless with a few computers runing on Windows 7.
The printer has no issues; However if I scan a document using the "Scan to Computer" feature, it will not capture the whole document in one *.JPEG file, but will split it in two or four parts (Logo in one JPEG, Signature in another... etc)
It has done this since the beginning, but it didn't really bother me because I was scanning directly from the computer to avoid that (Since the option from Windows is easy to change).
But today, I had to scan a 100 Pages of different documents... and the Scanner is in another room... so going back an forth from computer to scanner (room to room) is just too much! So, I tried the "Scan to Computer" feature... and it doesn't keep the documents in one piece!
Is there any option to change?
I searched online, and a few people posted on that, but the solutions proposed were to scan directly from the computer (And that was the solution I originally found a few months ago)
But now, I would really like to correctly configure that "Scan to Computer" feature to save only ONE *.JPEG file in my computer, I don't need the split thing. I don't understand why HP didn't configure the printer to save at least ONE FULL glass copy, and then maybe parts of it, but at least keep ONE full scan, so we can just delete the pieces, and keep the full page...
Thank you for your help, and hope that there is a solution for that...
I will search more, and if I find a solution I will post it as a reply.
Thank you!

I was having the same problem, but I played around with the Settings and figured it out. Its a little complicated, so I'll try my best to explain.
First, I opened the HP Utility App, selected my printer, and clicked on Scan Settings.
Under Scan to Computer, click Edit Scan Tasks...
Select the Photo (JPEG) option and click Edit...
Then under Scan Items from HP Devices, click Show Details
Finally, look for a Crop To: option, and "Item Bounds" is probably selected. Change this to "US Letter" and that should fix your problem.
I hope this helps

HP Envy 4500 will not scan to Mac

HP Envy 4500 will not scan to MAC. Printing works just fine but when I try to scan the printer says scanning but never completes the scan, there is no error message. I tried uninstall and reinstall of the software, upgraded to Mac OS Yosemite and tried re-install again, no luck.

Hi @eallen1219
From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > HP-ENVY-4500-series_v12.34.0.dmg
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Can no longer scan with the HP Envy 4500

I can no longer scan documents with the HP Envy 4500. When I try to scan it times out and I receive the following error message:
"Scanner communiocation cannot be established. Ensure your product is powered on, check the connection, and ensure your network is functioning properly. If these conditions are correct, restart the product and try scanning again." I use a wireles connection to the HP Envy 4500 and it is working fine as I can print documents with no issues. I ran the HP Print and Scan Doctor and it flagged the issue as a potential problem with the device driver. I uninstalled the HP software and downloaded the latest version from the HP site, installed it, and tha did not correct the problem. At this point, I am not sure what else to try and correct the problem. Any suggestion would be much appreciated.

Thanks for getting back to me
If the printer will not make copies, the unit may have a "Scanner Failure", unfortunately, and resetting the router, or computer troubleshooting would not make a difference.
You can try a power reset on the printer, to see if that will help:
Power reset the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
You can also try using a different wall outlet to see if this makes a difference.
If the problem continues, contact HP's Technical Support directly to discuss your printer replacement options, as you would require a new printer if there is a Scanner Failure.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck to you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Envy 4500 has stopped printing off both a Macbook Air and a Pro - was fine before

I've been very happy with my printer/scanner but today it has stopped printing off both my Macbook Air and Macbook Pro. The printer seems fine so not sure why this has happened. Please help!

Hi @Swaggie,
Welcome to the HP Forums!
I understand that your HP Envy 4500 is not printing from your Macbook Air and your Macbook Pro. I am happy to help you with this printing issue!
For further assistance, I will need to know the following information:
The version number of the Mac Operating Systems. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies. Copy Text or Mixed Documents.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If there are any error messages on the printer's display panel.
In the meantime, please take a look through this guide, 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X, and let me know what happens!
Hope to hear from you soon!
“Please click the Thumbs up icon below to give me a virtual high-five for responding.”
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Why is my Envy 4500 printer not centering the photo when it prints

when printing photos all of a sudden the pictures came out uncentered

Hello @wooly1,
Welcome to the HP Support Forums!
I understand that when printing photos from your Windows XP computer to your HP ENVY 4500 e-All-in-One Printer, the images are printing off center on your paper. I would like to work with you today with resolving this issue. However, I do need to verify a few things first in order to provide you with accurate troubleshooting steps:
1. What program are you printing photos from?
2. What size is the paper that you're printing photos on?
3. What type of paper (plain, glossy, matte, etc) are you printing photos on?
In the meantime, can I please have you run an alignment on your printer to verify if your print system is just misaligned. After running the alignment, please try to print a photo again.
How to Align Printer:
1. Load plain white paper in the paper tray.
2. On the printer control panel, press the Down Arrow () to select Align Printer, and then press OK. The printer prints a test page, and then prompts you to scan the page.
3. Lift the scanner lid, and then place the page on the glass according to the instructions on the alignment page.
4. Close the scanner lid, and then touch OK.
Please let me know if the alignment resolved your 'off centered' print issue. Should you still be experiencing issues be sure to respond with the answers to my questions above. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Envy 4500 Printing Envelops 'Off Center'

I'm seeking some information regarding the printing of envelopes on the aforesaid printer which I just purchased yesterday. Printing envelopes is an issue pertaining to line straightness. Some envelopes print off center (No. 6). Envelopes are inserted correctly and in center. However, the tray guides seem to be a little off center. Printing envelopes can even be printed with the flap on the right side, so I cannot understand why the manual states for the flap to be on the left. Another facet is that the print on the envelopes is darker and not as sharp when printing on paper, unlike the C4680 which printed sharper. Any assistance is truly appreciated. Thank you very much. P.S. - By the way, the 4500 is somewhat slow on startup, unlike the C4680 I previously owned. To scan an item, you must press the button 3 or 4 times to scan; again, unlike the C4680. The HP solution center which was part of the C4680 was a most useful tool. However, the 4500 employs a more intricate means to accomplish, and configure settings.

Update: Printing envelopes has reverted back to off center print. In printing with the flap on the right places the addresses upside down with flap in wrong direction. A. HP wished to install 'generic' drivers. I said no. B. HP wished to do a remote. C. HP tried to use the same principles (policy) to allow the printer (Envy 4500) to print correctly. All the steps (around 6 or 7) are meaningless and really serve "no" purpose for a defective printer. I'm returning due to the fact that I cannot print business envelopes correctly. This facet is a key function for me. I do not at all appreciate uneven or tilted print.

HP UPDATE FAIL - REPEATEDLY - HP ENVY 4500

Hi My computer is trying to download an update and repeatedly fails.No problem with windows or microsoft updates which load as they should do.The HP Update fails every time. The following error message is generated: Hewlett-Packard - Enterprise WSD Multi-Function Printer, Other hardware - Null Print - HP ENVY 4500 series Installation date: ‎11/‎04/‎2014 06:35 Installation status: Failed Error details: Code 80070490 Update type: Recommended Hewlett-Packard Enterprise WSD Multi-Function Printer, Other hardware software update released in December, 2012 More information:http://sysdev.microsoft.com/support/default.aspx Help and Support:http://support.microsoft.com/select/?target=hub Any words of wisdom appreciatted even how to cancel the update. Many thanks GKH

Through some searching I was able to find a solution to this I found it here: http://answers.microsoft.com/en-us/windows/forum/windows_10-update/error-0x8024200b-when-windows-update-runs-after/83b18118-ac33-4970-bc58-2cc8c5d87296?auth=1&rtAction=1439265391782with JamieXS comment.Quote: "Here what I did. From Settings, search for "Device Manager". Under Printers I had 2 "Unidentified Printers". I Right Clicked & uninstalled both. Run Windows Update again & failed update had gone, however I was unable to print anymore. Back to Settings Initial Window & select Devices, then Printers & Scanners. I removed all entries for HP Printers, Fax etc. I then selected "Add a printer or scanner" from the top of the Printers & Scanners Menu. It searched & found My Officejet Pro 6830. I then double clicked the HP Officejet Pro 6830 Icon on My Desktop & it installed the Printer again. All now working & no more failed Windows Updates :-) " For myself I found I had 2 Networked printers ( 1 under fax and 1 printer) and another printer (all 5740) I deleted the 2 network and kept the regular one. Re-ran the update and no more errors! checked and my printer works fine both on my desktop here and on my networked laptop, so I did not have to reinstall anything. I hope that this helps anyone else out there that is getting the same errors.

Envy 4500 and Windows 10

When Windows 10 came out, I upgraded it. Everything worked fine except for the printer. The scanner worked fine. I called HP technical support and they could not solve the problem. Is the problem that the driver is not compatible to Windows 10? If this is the case is there any time frame on when this may be fixed. I had to revert back to Windows 7 because the printing is essential for me, and I love my envy 4500. Please let me know what you all think.

Hello , I was able to find a Windows 10 driver for your Envy 4500. You could try the download page first; HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers. If it doesn't work, you could try this direct download link. Please let me know if any of these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

New Envy 4500 prints SO SLOW!

I just installed my new HP Envy 4500 printer and I have to say, the printing speeds are gawd awful! I tried priting a photo on plain paper from Photoshop and it took almost 8 minutes for one full page. Priting PayPal shipping labels (which are half pages) of just black print and a barcode take a full minute when set to fast/economy speed with plain paper. I have tried priting in just black ink and greyscale and they are all slow. Full color of course is much worse. I have only had this printer a week and it is just painful to print and I am really regretting buying it.

Hi , Welcome to the HP Forums! I noticed that your HP Envy 4500 is printing slow on Windows 7. I am happy to look into this for you! Some questions for you: How is your printer connected? Wireless or USB?What happens when you make a copy from the scanner glass? Does it also print slow? Copying Documents. In the meantime, please try the steps in this guide, 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Windows 7, and let me know what happens! (Even though the guide title may not match your issue, I believe the solutions will help.) Thank you for posting! “Please click the Thumbs up icon below to thank me for responding.”

Hp envy 4500 not scanning -

HP ENVY Printer/scanner is not scanning. I have been to the forum boards and read the multitude of other customers complaining about the same issue. Printer works, scanner does not. I have downloaded the assistant, new drivers the whole gambit without out resolution. Very frustrated and need to talk to a human to have this resolved. Did I mention I am VERY FRUSTRATED!

Welcome to the forums NonnaToni!
I would like to share a troubleshooting guide with you below that might help you in resolving the connection issue you are having when you try to scan to your Envy 4500.
I hope this helps!
A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning
Have a great Tuesday!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Envy 4500 scanner is busy

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