HP Envy 4500 will not print after trying everything

Hello, I have had this printer for about a year now. It has been working fine but all of a sudden it won't print from any computer any more. I know my computers are connected to the same wifi as the printer but it cannot ever locate the printer. I have rebooted the wifi, the computer and the printer, turned the wifi on the printer off and on, followed several HP forums detailing 12 ways to fix it and nothing works. I recently downloaded an updated software for the printer, and while installing it, I have to select a device. It doesn't show up and when specifically finding it manually, it says the device is not reachable. I am at my wit's end!! Any help would be appreciated. I'm pretty frustrated with this printer. Thanks for your help,Rachel.

Welcome to the HP Community , I read your post about the wireless connection issues you're facing with your Envy 4500, on your wireless network to your computers. Although it seems as though you have tried the majority of steps I would have suggested to you, please take a look at the links below and try all of the steps, in order that the guides list. An 'Unable to find printer' Error Displays for the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - Printer Does Not Maintain Wireless Connection If the printer is still not found on your network, you can try contacting HP's technical support directly, to possibly connect to your system remotely, to have a look in to the issue in real time to resolve the connection concerns. Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear. Good luck!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!

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Hp envy 4500 will not print from windows 8. Thinks it prints, but it doesn't.

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This question was solved.
View Solution.

Having same problem with my Toshiba laptop windows 8. Will not print from laptop, printer prints from ipad, and iphone.
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HP Envy 4500 Will not print legal sized

I have an HP Envy 4500 and Windows 8, and I am trying to print a legal sized document from Microsoft Publisher.
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When I first purchased the printer, I asked if it was compatible with Windows 8 AND if it would print legal sized, and was told yes. When I began using the printer, it was printing legal sized just fine, not it's only printing half the page.
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Hi momfor2,
I understand that your printer is no longer printing legal size pages. I will do my best to help you with this issue.
I recommend Resetting the Printer to clear any errors and try printing again. I also recommend Aligning the Cartridges Solution eight: in this document for Troubleshooting Print Quality Issues.
I hope this information helps, please let me know.
Thank you,
I worked on behalf of HP.

HP Envy 4500 will not scan to Mac

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Hi @eallen1219
From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
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Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > HP-ENVY-4500-series_v12.34.0.dmg
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Good morning,
Please use the second section of the following article to fix:
http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html?jumpid=r...
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Have a Canon MX860 and the magenta will not print after several deep cleanings

Have a Canon MX860 and the magenta will not print after several deep cleanings

Hello allenaeifert.
Unfortunately, if the issue persists after deep cleanings have been performed, we would have to advise that you contact our support group at 1-800-OKCANON for additional assistance with this issue.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Hi there can anyone help as i am unable to contact Apple for support with my printer which will not print after recent software update? this is the email i tried to send to apple with no success, can anyone help please.......Dear Apple, I'm pulling my hai

Hi there,
Can anyone out there help, after a recent Apple software update my Epson Stylus Photo RX640 will no longer print, every other aspect of the printer works fine including the scanner but it just will not print, I sent an email to apple but all i got was an automated reply directing me to their support page, the email i sent is below this explains in full what the problem is & what i have done to try & fix this problem.
Dear Apple,
I'm pulling my hair out after a recent software update from apple, since this update my Epson Stylus Photo RX640 will not print, every other function of the printer including the scanner works fine,
Please see attached file of the error message coming up in the print queue.
I have spent days trying to fix this, i have been onto Epsons website & followed their resolution for this error message to no avail, after contacting them again with the results i got an email back saying : In response to your email, the RX640 will use an inbox or gutenprint driver on Mac OS X 10.6.8, it is not compatible with an Epson driver.
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Regards
Brian
PS i obviously can't attach the error message so here it is: Error:/Library/Printer/Epson/inkjetprinter 2/filter/rastertoescpll.app/contents/mac os/rastertoescpll/failed
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Regards
Brian

It is hardly Apple's fault that Epson can't/won't update their driver, but at least Epson suggest that you use the Gutenprint driver, which in any case is far better that what Epson offer.
You can get it here:
http://gimp-print.sourceforge.net/
You can download the latest version from here:
http://sourceforge.net/projects/gimp-print/
Have you downloaded the recent Apple update to Epson drivers?
http://support.apple.com/kb/DL1398

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The solution below was found on the sticky post at the top of this board "Fixes and Workarounds from HP"
I think the patch below only applies if you have the original printer software installed, I assume this issue was fixed in later versions of the printer software, Read the patch information carefully.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-69847-2&lc=en&dlc=en&cc=us&...
This Print Driver Update contains improvements for issues related to the following applications and/or print functionality:
     Microsoft Office 2007
     Duplex printing via network
     Printing from Intuit applications
     Print margin accuracy
     Thai language font

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Hello @zeitman , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having issues printing color. I would like to try and assist.
Due to system limitations, the printer requires a minimum of 10.7 to be installed. You can, however, download and install the Mac print software relating to HP. This should allow you to have functionality:
HP Printer Drivers v3.0 for OS X
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Epson rx680 will not print after apple update print driver

I have an Epson RX680 which worked perfectly until I allowed the latest apple update to be installed with newest epson printer driver. It now will not print but comes back with a rasce blah blah error. Tried restoring to the previous software but to no avail.

https://discussions.apple.com/thread/5233149

Epson Stylus CX7300 will not print after software update

After doing the latest update for my Epson Stylus CX7300 printer it will not print. When i open the printer utility it comes up with a communication error. I can still scan documents but i can't print or even print a test page, check ink levels etc.

Hi Kerry Bonney,
Welcome to the Apple Support Communities!
If you are having issues printing after running a software update I would recommend using the troubleshooting steps in the following article. It sounds like you have already completed some of these steps, but I would recommend reading over and working through the steps provided in this article.
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
Have a great day,
Joe

Officejet 4500 will not print from internet.

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The issue is caused when Windows creates the printer profile in the control panel that it doesn't correctly create it with the drivers.
We're not going to completely uninstall all the HP software, instead we're going to remove the corrupt Windows printer profile and reinstall it. Total time for this on an average computer is about 5-10 minutes to completely repair (including reboot).
1) Navigate to Start Menu > Devices and Printers or Start Menu > Control Panel > Printers
2) Select each printer profile for the printer with an issue, then select remove device/printer.
3) Reboot
4) Navigate to Start Menu > All Programs > HP > insert model # here > Add Printer (or Setup Wizard)
5) Follow the setup prompts to reinstall the printer profile and it recreates the Windows printer.
6) Test by printing google.com (uses very little ink when the test page comes out).
Let me know if you have any questions or issues.
Thanks,
Dan
I work for an internation tech company and personally perform thousands of computer repairs a year. I'm based out of the US working for a US company, and have been working on computers for over 13 years.
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HP Envy 4500 will not print after trying everything

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