HP Envy 4500 Will not print legal sized

I have an HP Envy 4500 and Windows 8, and I am trying to print a legal sized document from Microsoft Publisher.
The document will only print half of the page.
When I first purchased the printer, I asked if it was compatible with Windows 8 AND if it would print legal sized, and was told yes. When I began using the printer, it was printing legal sized just fine, not it's only printing half the page.
I have looked under all the settings, everything is set to print legal, the only thing that is not set to legal is under the Network Properties, under the "General" tab, where it says available paper - letter. I cannot get that to change to legal, and am not sure if this is the reason why it's not printing.
I have scanned and cleaned my computer up, there are no viruses, malware, no pop ups, etc.
I have checked to see if there is an update for my printer driver, and there is none.
I need to be able to print legal.
Thanks in advance.

Hi momfor2,
I understand that your printer is no longer printing legal size pages. I will do my best to help you with this issue.
I recommend Resetting the Printer to clear any errors and try printing again. I also recommend Aligning the Cartridges Solution eight: in this document for Troubleshooting Print Quality Issues.
I hope this information helps, please let me know.
Thank you,
I worked on behalf of HP.

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Hp envy 4500 will not print from windows 8. Thinks it prints, but it doesn't.

Am trying to print from my Toshiba laptop running Windows 8 to my HP Envy 4500 wirelessly. Works fine from my ipad, works fine from my desktop and laptop running Windows 7. I have uninstalled and re-installed the printer driver 5 times. Printer is recognized, has an IP addrress, and will print an internal test page. When I print to it from my Windows 8 machine, the file goes in the queue, gets a port, and then disappears as if it was printed. Nothing prints. Please help, this is SOOOOOOOOOOOOOOOOOO frustrating.
This question was solved.
View Solution.

Having same problem with my Toshiba laptop windows 8. Will not print from laptop, printer prints from ipad, and iphone.
Deleted and reinstalled several times as well both ways with disk, and wizard.
still unable to print from laptop, have to email everything to ipad in order to print.
so annoying and frustrating.............

HP Envy 4500 will not print after trying everything

Hello, I have had this printer for about a year now. It has been working fine but all of a sudden it won't print from any computer any more. I know my computers are connected to the same wifi as the printer but it cannot ever locate the printer. I have rebooted the wifi, the computer and the printer, turned the wifi on the printer off and on, followed several HP forums detailing 12 ways to fix it and nothing works. I recently downloaded an updated software for the printer, and while installing it, I have to select a device. It doesn't show up and when specifically finding it manually, it says the device is not reachable. I am at my wit's end!! Any help would be appreciated. I'm pretty frustrated with this printer. Thanks for your help,Rachel.

Welcome to the HP Community , I read your post about the wireless connection issues you're facing with your Envy 4500, on your wireless network to your computers. Although it seems as though you have tried the majority of steps I would have suggested to you, please take a look at the links below and try all of the steps, in order that the guides list. An 'Unable to find printer' Error Displays for the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - Printer Does Not Maintain Wireless Connection If the printer is still not found on your network, you can try contacting HP's technical support directly, to possibly connect to your system remotely, to have a look in to the issue in real time to resolve the connection concerns. Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear. Good luck!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!

HP Envy 4500 will not scan to Mac

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Hi @eallen1219
From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
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Type the correct Name and Password.
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Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
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When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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OfficeJet 4500 will not print two sided over network

I'm running on Windows 7 with an OfficeJet 4500 G510n-z over WiFi. Printer works great except that it will not print two sided. We've used a non-WiFi 4500 to print two sided before. With the new printer the first pages print and the pop-up shows on the laptop (prompt to flip paper over) but nothing happens. The second pages never print.
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The solution below was found on the sticky post at the top of this board "Fixes and Workarounds from HP"
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http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-69847-2&lc=en&dlc=en&cc=us&...
This Print Driver Update contains improvements for issues related to the following applications and/or print functionality:
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I have a new Envy 5660 e all in one printer. Prints in color from my I phone and I pad but will only print in black from desktop running OSX 10.6.8. No error messages just will not print color from my Mac.

Hello @zeitman , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having issues printing color. I would like to try and assist.
Due to system limitations, the printer requires a minimum of 10.7 to be installed. You can, however, download and install the Mac print software relating to HP. This should allow you to have functionality:
HP Printer Drivers v3.0 for OS X
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Officejet 4500 will not print from internet.

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The issue is caused when Windows creates the printer profile in the control panel that it doesn't correctly create it with the drivers.
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3) Reboot
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Thanks,
Dan
I work for an internation tech company and personally perform thousands of computer repairs a year. I'm based out of the US working for a US company, and have been working on computers for over 13 years.
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My HP Envy 4500 is not printing with USB cord

Hi! I recently bought an HP Envy 4500 printer for University and I can only use it with a USB (as University Wifi is private and won't allow printers). Up until now, it has been printing fine with the USB. I tried it today, and it refused to recognize there was a printer. I unplugged, replugged, shut of the printer, shut off the laptop, everything, but it refused to connect. it says "printer is not connected" when I tried to print class notes. I don't have any software on my computer, I'm pretty technologically challenged so I didn't know if I needed any. Why is this happening? How can I fix it? A printer that doesn't print does me no good, especially since I can't utilize ePrint or wireless. Thank you!

Hi @rlvenkat , and welcome to the HP Forums.
I see you're having issues printing via USB cable. I would love to help!
I would suggest unplugging the USB cable, and deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP ENVY 4500 series Full Feature Software and Drivers, and reconnect the cable when prompted.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP ENVY 7640 Will Not Print In Color On A Mac

I purchased an HP Envy 7640,I'm running 10.6.8 on my Macbook pro, I can't install the driver for the printer on my computer because it says that it is not compatible. Nevertheless I am able to print, but it will not pint in color. Is there any solutions that I can try?There are no

Hi MrsLoghouse,
I would like to help you print from Word on your Mac. Because you can print from other programs, I trust the issue is not actually related to the HP Printer. Damaged documents or documents that contain damaged graphics or damaged fonts can cause print errors. Before you reinstall drivers or software, test the program's ability to print.
1. Open a new blank document in Word.
2. On the first line of the document, type the following text: =rand(10)
3. Press ENTER. This inserts 10 paragraphs of sample text.
4. Try to print the document.
5. If the document prints successfully, change to a different font, or insert clip art, a table, or a drawing object. How to troubleshoot print failures in Word for Mac, Excel for Mac or Powerpoint for Mac.
If the issue persists, I suggest you contact Microsoft, or reach out to the Microsoft Community.
I hope this is helpful.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My HP Envy 4500 does not print text in black ink

I bought my printer this summer, it is only 5 months old.
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I've cleaned printerhead with software installed (HP doctor), but it did not solve the problem...
I used the CD when I installed the printer/drivers, and I have updatet software when asked by "update manager".
I have not had this problem earlier, it has just occured last weeks...
What can be missing here? Can someone help?
If the printerhead is broken, can I have a replacement sent to me, or can I pick one up at the store I bought the printer?

Hi @jb-thom69
i appreciate the efforts you have made to resolve the issue. At this point, I suggest calling HP.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Printer will not print legal paper

hp 8600
system OS X

Can you explain more on what the issue is? Do you receive an error message, do you get a paper jam or does the print just not print?
First make sure your running the most up to date software. This can be done by click the Apple at the top left of your screen. Then selecting software updates. If you have new updates go ahead and install them.
Also, what program are you tring to print from. If you could give me a little more information it would be extremely helpful in make sure I can resolve your issue. Thanks!
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Officejet 4500 will not print black ink

Our small office has had an Officejet 4500 for a few months now with no problems. Today it has ceased printing any black ink.
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-I have tried cleaning the contacts on the cartridge itself.
-The scanning function still functions and color ink can be printed.
-Overall printing does seem slower, regardless of the black ink issue. Not sure if related.
-The all in one has been used more frequently in the past few weeks.
This question was solved.
View Solution.

LancasterJL wrote:
I am experience the same problems on two printers. On my 4500, the black ink doesn't print. The cartridge is more than half full, the heads have been cleaned, the alignment completed. Also, I am experience the exact same issue on a Officejet 6500 with the magenta cartridge. In both cases, it was working...and then it wasn't. [snip]
For the Officejet 6500 you might try the soak procedure described here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP ENVY 5643, will not print from 4 x 6 photo tray.

We have tried to print pictures from our HP touchscreen Pavilion 23 all in one computer to our New HP 5643 printer for 6 months. We have given up. We have rebooted both items, changed paper, etc. After verifing all settings are correct, we press print. The printer makes the usually noises, then displays the error message stating to load photo paper tray. We have tried single sheets, several sheets, and fully loaded.
Help please.

Hey @TMCRET,
Welcome to the HP Support Forum.
I understand you're unable to print photos using your HP ENVY 5643 e-All-in-One Printer. I would like to help.
Thank you for detailing what you've tried and the nature of the error message. Given this information, I have located an article from HP with steps that may resolve your issue.
Before you access the article, I recommend you perform a 'hard reset':
1. Press the Power button to turn off the printer.
2. Disconnect the power cord from the rear of the printer.
3. Wait 60 seconds.
4. Reconnect the power cord to the rear of the printer.
5. Press the Power button to turn on the printer.
Next, click on the following article heading and work your way through the noted Steps to print a photo, paying close attention to the paper type and photo tray settings:
Printing Photos with HP ENVY 5540, 5640, 5660, 7640, Deskjet 5570, and Officejet 5740 and 8040 Print...
Did this resolve your issue? Please respond to this post if you've tried all of the above and the issue persists - I'm always happy to help.
Have a great day!
E-roq
I work on behalf of HP.
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H.P.ENVY4500 WILL NOT PRINT UNLESS WIRED CONNECTION IN PLACE

Have just purchased H.P. ENVY 4500 and connected to computor using WiFi-no problem.After connction found it would not print from documents etc.Tried to install disc but this would not start so whent into H.P. website for installation.this installed but then said could not install over network.I'm not very techy so this has me baffled.Then decided to wired connection between printer and computer and this works ?? Wife has a laptop using WiFi and printer responds to this just using WiFi.WHY?? Very grateful if someone can give me some idea as what to do.Many thanks.

Hi @KIP7,
Welcome to the HP Forums!
I understand that your HP Envy 4500 will not print on a wireless network, and I am happy to help!
For further assistance I will need to know: If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
In the meantime, I would suggest to go through this printing guide. Print Jobs are Stuck in the Print Queue. As it addresses the fact that the printer will not print.
Hope this helps, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Envy 4500 Will not print legal sized

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