HP Envy 4500 will not scan to Mac

HP Envy 4500 will not scan to MAC. Printing works just fine but when I try to scan the printer says scanning but never completes the scan, there is no error message. I tried uninstall and reinstall of the software, upgraded to Mac OS Yosemite and tried re-install again, no luck.

Hi @eallen1219
From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > HP-ENVY-4500-series_v12.34.0.dmg
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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HP Envy 4500 Will not print legal sized

I have an HP Envy 4500 and Windows 8, and I am trying to print a legal sized document from Microsoft Publisher.
The document will only print half of the page.
When I first purchased the printer, I asked if it was compatible with Windows 8 AND if it would print legal sized, and was told yes. When I began using the printer, it was printing legal sized just fine, not it's only printing half the page.
I have looked under all the settings, everything is set to print legal, the only thing that is not set to legal is under the Network Properties, under the "General" tab, where it says available paper - letter. I cannot get that to change to legal, and am not sure if this is the reason why it's not printing.
I have scanned and cleaned my computer up, there are no viruses, malware, no pop ups, etc.
I have checked to see if there is an update for my printer driver, and there is none.
I need to be able to print legal.
Thanks in advance.

Hi momfor2,
I understand that your printer is no longer printing legal size pages. I will do my best to help you with this issue.
I recommend Resetting the Printer to clear any errors and try printing again. I also recommend Aligning the Cartridges Solution eight: in this document for Troubleshooting Print Quality Issues.
I hope this information helps, please let me know.
Thank you,
I worked on behalf of HP.

Hp envy 4500 will not print from windows 8. Thinks it prints, but it doesn't.

Am trying to print from my Toshiba laptop running Windows 8 to my HP Envy 4500 wirelessly. Works fine from my ipad, works fine from my desktop and laptop running Windows 7. I have uninstalled and re-installed the printer driver 5 times. Printer is recognized, has an IP addrress, and will print an internal test page. When I print to it from my Windows 8 machine, the file goes in the queue, gets a port, and then disappears as if it was printed. Nothing prints. Please help, this is SOOOOOOOOOOOOOOOOOO frustrating.
This question was solved.
View Solution.

Having same problem with my Toshiba laptop windows 8. Will not print from laptop, printer prints from ipad, and iphone.
Deleted and reinstalled several times as well both ways with disk, and wizard.
still unable to print from laptop, have to email everything to ipad in order to print.
so annoying and frustrating.............

Pixma 922 will not scan after Mac Yosemite 10.10.1 update

Ive got a networked Canon Pixma 922. I've reinstalled the Canon Printer update from Apple, and reinstalled the latest drivers from Canon's website, but the scan icon will not appear in the Canon driver software, nor does Image Capture detect the presence of the scanner. It was working fine until the Yosemite 10.10.1 update.
Any ideas?

Ive got a networked Canon Pixma 922. I've reinstalled the Canon Printer update from Apple, and reinstalled the latest drivers from Canon's website, but the scan icon will not appear in the Canon driver software, nor does Image Capture detect the presence of the scanner. It was working fine until the Yosemite 10.10.1 update.
Any ideas?

HP Envy 4500 will not print after trying everything

Hello, I have had this printer for about a year now. It has been working fine but all of a sudden it won't print from any computer any more. I know my computers are connected to the same wifi as the printer but it cannot ever locate the printer. I have rebooted the wifi, the computer and the printer, turned the wifi on the printer off and on, followed several HP forums detailing 12 ways to fix it and nothing works. I recently downloaded an updated software for the printer, and while installing it, I have to select a device. It doesn't show up and when specifically finding it manually, it says the device is not reachable. I am at my wit's end!! Any help would be appreciated. I'm pretty frustrated with this printer. Thanks for your help,Rachel.

Welcome to the HP Community , I read your post about the wireless connection issues you're facing with your Envy 4500, on your wireless network to your computers. Although it seems as though you have tried the majority of steps I would have suggested to you, please take a look at the links below and try all of the steps, in order that the guides list. An 'Unable to find printer' Error Displays for the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - Printer Does Not Maintain Wireless Connection If the printer is still not found on your network, you can try contacting HP's technical support directly, to possibly connect to your system remotely, to have a look in to the issue in real time to resolve the connection concerns. Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear. Good luck!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!

Officejet 4500 will not scan

Ihave an HP Pavilion running Windows 7 Home Premium and an HP Officejet 4500 510g all-in-one. I suddenly cannot scan from the Solution Center or from the front panel of my printer. The Solution Center first gave me an error:
8,[(8,101,0)]. I rebooted computer and tried again, and it scanned a third of a page and froze. I downloaded the new HP Print and Scan Doctor and ran it. It showed an error when scanning the drivers(no error number). It instructed me to unplug printer power, plug it back in, reboot computer and try again.Upon doing so it , the scan doctor came back with another error and said it could not fix the issue and showed me a link to HP Support. Clicked on the link and it was the Driver downloads page. I downloaded the full driver, but have not installed it yet. First, I'd like to know if, since i have the original disc that came with the printer, should i install from the disc, or install the downloaded driver? (Both have the same date of release on them). Are they different somehow? Is one better than the other? Secondly, I'd like to know if i need to uninstall any software or drivers before i install the new one? Or will the new one just overwrite and "fix" the bad one? Thanks in advance for your help. I really appreciate it!
P.S. If i do need to uninstall anything, Please tell me exactly what to uninstall. Thanks!

Hello BLKFEATHER, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to help.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Office Jet J6480 All In One - will not scan with Mac OS 10.8 .3

I have been unable to get my HP Office Jet J6480 All In One to scan after upgrading to 10.8.3.I have followed other posts and have installed the most up to date driver (http://support.apple.com/kb/DL907) but each time i try to scan from the HP device manager or the photosmart studio, it says "Sorry, scanner could not be intialized. (scanner not found)" I have tried making sure there are no other updates by clicking on settings in the device manager and clicking check for updates but it tells me "server not availalbe - the software service is currently not available. please try again later" and i have gotten this error for the last week.
I followed the second set of instructions found here: http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/HP-Software-Update-Server-Unavailable/td-p/18... to try to resolve that issue and have installed the software found at the link. I rebooted my computer and am still having the same problem.
Note: My printer is wireless and i have not hooked it up via a cord. Will that make a difference?
My printer seems to be printing fine.
Thank you for any help you can provide.
Sara
This question was solved.
View Solution.

Try scanning from your Mac. Use Image Capture app in your Applications folder.
Click once on the scanner on the left side, then click on Show Details along the bottom. Along the right side you will see LOTS of options for scanning and saving.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Envy 5530 will not scan

I originally posted this a week ago, and Sunshyn2005 was kind enough to reply. However I was not able to reply to that posting, the web page would not let me edit the message body..... Perhaps an invalid character in the posted help.
Windows 7 64 bit. I tried uninstalling and reinstalling the driver with the most current version. I have tried rebooting , repowering up. I have tried the diagnostic utility, it says the driver failed to communicate. The scan driver failed to communicate with the printer. Printer network settings have manual IP address on same subnet as computer. Printer will print just fine. I can also scan to email just fine.
The fix posted by Sunshyn2005, lengthy and ultimately produced the same result. I appreciate the post, but now I am really frustrated. I just wanted a printer with a working scanner, I scan a lot of documents and pictures. Instead I have spent hours chasing this issue and fighting even to get a posting up in this forum.
Sunshyn2005, thank you for attempting to help, but I am afraid all of those instructions produced the same result.
https://h30434.www3.hp.com/t5/forums/replypage/board-id/Scan/message-id/100287

Hi @Whatever9999
I must admit, I got a reply on our previous thread and noticed you didn't write anything, you had quoted my post 4 times then tagged your post 'did not work'. I didn't understand, I thought you were being rude! I see now that you were having difficulty with the forums reply page, I am sorry that happened and for assuming you were being rude
I am very glad you created a new thread and we can continue working with one another to find a solution to your scanning issue!
I can't help but wonder if the issue is related to the WIA on your computer and nothing to do with the HP software. I know your diagnostic utility said it was a driver issue, but now that we have done the steps I had you do, let's try the Print and Scan Doctor again.
Click here to download and run the Print and Scan Doctor > www.hp.com/go/tools
Please post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks ( ), the tool did not find any problems.
If you see green wrenches ( ), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
If you see a red X ( ), follow the on-screen instructions to resolve the issue.
Please follow the instructions below.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box
Type services.msc and press Enter
Locate Windows Image Acquisition (WIA)
Right click and open Properties
Stop the service from the General tab and then Start it again
Verify that the Startup type is set to Automatic rather then manual
Also, look for 'Shell Hardware Detection' in the list of services. If it is not enabled/started, make sure to enable/start the service, and make sure the Startup Type set as Automatically from its properties.
Locate the 'Remote Procedure Call (RPC)' in the list of services. If it is not enabled/started, make sure to enable/start the service, and make sure the Startup Type set as Automatically as well.
It might be a good idea to test the computers ability to scan as well. Try using one of the following methods to scan. If neither work than the issue is related to the computer and if they do work then the issue is isolated to our software.
Windows Fax and Scan Instructions
Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
Right-click the Start button (   ) in the lower left corner of the screen, click Search, and then type Fax and Scan.
Click  Windows Fax and Scan  in the results.
Click  New Scan, and then click Scan.
How to scan with Paint
Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
Right-click the Start button (   ) in the lower left corner of the screen, click Search, and then type  Paint.
ClickPaint  in the results.
ClickFile, and then clickFrom scanner or camera.
Select your printer, click OK, and then click  Scan.
Please let me know the outcome of these efforts. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

5510 will not scan using Mac OS X version 10.9.5

Since I upgraded to Mac OS X version 10.9.5 I can no longer scan using my HP e - all in one B111 printer. Is there a patch to fix the problem?

Hello there! Welcome to the forums @lilypants ,
I understand you have upgraded to Mavericks and are no longer able to scan, using your Photosmart 5510. I have some suggestions for you below, that might help.
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Install the Full Feature driver: HP Photosmart 5510 e-All-in-One Printer Full Feature Software and Drivers
In addition, download this driver: HP Printer Drivers v3.0 for OS X
Now try scanning and it should work
Good luck!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Envy 4500 won't scan text to produce a searchable PDF file

I used to have a Photosmart 4400 C printer that would let me scan to produce searchable PDF files, i.e. I could select letters or words using a text selection tool in my PDF reader. Today I Just purchased a ENVY 4500 e- All-in-One-Series. It will only scan text to give me a graphic PDF file that is not searchable. I updated to the latest driver EN4500_198.exe but that doesn't help. Does anyone have a solution?

Hi, No, the Envy 4500 does not have any OCR software by default, you have to pay for that software and believe this or not, the software is more expensive than the printer itself. You can buy the software or you can try to use few free software around: http://www.techsupportalert.com/best-free-ocr-software.htm Regards,

Canon MX870 will print wirelessly but will not scan and can't launch EX navigator

My laptop recently crapped out on me the hard drive failed. It's an old Macbook pro vintage with 4gig memory and running OS X maverics. After I got a new hard drive put in and restored my computer using a time machine backup I noticed the Tech had gone ahead and installed a newer operating system 10.9.2 and now I cannot get my Canon pixma MX870's software to work. After going to the Canon site and downloading newer drivers and wrangling with it for three hours I finally was able to get it to print wirelessly somehow, don't ask me how. But it will print wireless however it still will not scan even if I use image capture it sees no printer available and the ex navigator software keeps showing an error message it cannot launch! How bogus! Macs have always just worked period. No problem but now even when I go back to my old install disc for the Canon pixma MX870 it says that the software is not supported by this operating system .....REALLY... this printer is only about three years old! I'm shocked that apple could actually go ahead and make new versions of maverics that don't support printer software from two years ago..... REALLY you're kidding right! Whats next you won't support software from two months ago! I guess we have to just buy a new printer every month.
This machine is starting to remind me of a Windows laptop what a nightmare. Jobs must be rolling in his grave. This is just utterly pathetic. This is the beginning of the end for Apple. I've always been impressed with how easy it is to use apple stuff but this is the second time I've updated my operating system only to find I have to go through **** just to get the freakin' printer to work. Come on guys somebody show me an easy fix here and if any body says it's the printer companies responsibility to update their drivers and software I think I'm going to puke. I have already downloaded the newest Canon software for the MX870 and it can't launch I was able to get the printer to print but can't get the scanner to work and the solutions menu is now useless.

Well you are right Steve my complaint is with Canon for not making it easier to install their necessary updates if you upgrade your OS system but it seems that when Apple is constantly making new upgrades available they might want to add in the heads up "OH by the way, if you install this new OS it's likely your printer won't work any more if it's more than three years old." along side the constant "Updates are available for your computer" they should really have it read "Updates are available for your computer, proceed at your own risk" No I'm sorry the whole system is geared towards making people get so frustrated that they eventually give up and buy a new printer. I'm not sure what 5 hours of my time is worth but I am sure that if were getting paid by the hour it would be enough to buy a new Canon comparable to the MX870. So by the way if other people are having this same problem, which of course thousands of them are, the solution is first download the newer driver, then download the new wireless setup assistant and then figure out how to use it (good luck with that), it took me about two hours just to find the access points on the printer and to be honest I just got lucky eventually. Then you must download the newer "Scan Gear" software if you want to scan. But it seems that the new "Scan Gear" software got my whole solutions menu to start working again so there you go, you can be a white night for somebody else who is having this same problem. I must admit that after wrangling for hours I continued to go back to the forums and eventually found a link to the canon software update page provide by some very nice girl who was very helpful for some other guy and the link took me to the same page I had been to several times already but I then downloaded the "Scan Gear" software and was up and running again. So thank you to that nice girl and in the spirit of her helpfulness I offer this to the thousands of other poor bastards that cannot get their MX870 to scan
http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_s eries/pixma_mx870#DriversAndSoftware
Go there and download the "Scan Gear" software that is for OS 10.9

Hp 309c not scanning to mac 10.6.8

Hi There,
my HP Photoshop all in one c309a rarely scans for me since I purchased it. It will not scan from my mac book pro but will scan to a usd stick. When trying to scan from the printer it comes up with "unknown error"
Sometimes in the Mac it closes the device manager at the same time.
Any help would be greatly appreciated.
Cheers.

Hello Garmanjaq,
Welcome to the HP Forums!
I understand you are unable to scan to your Macbook with your printer. Please resolve the issue by performing these steps:
Now, please apply the following troubleshooting steps to attempt to resolve the issue:
1. Verify and repair the disk permissions. For more information on how to do this, please reference this website: How to Verify and Repair Disk Permissions
2. Uninstall and reinstall the printer software.
3. Complete all your Apple Updates. For more information on how to do this, please reference this website: Updating OS X
4. Reboot the computer twice. Once will not be enough to configure and install some updates properly.
If the troubleshooting steps do not resolve the issue, please contact Apple for further assistance. Please inform me of your progress.
Mario
I worked on behalf of HP.

My OfficeJet 6110 will print (with errors) with Yosemite but will not scan

I just finished reading this entire thread:
http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Mac-OS-10-10-Yosemite-and-HP-Printer-Support/...
I have rebooted the computer; repaired disk permissions; deleted and added the 6110 back; dowloaded the HP printer drivers and manually installed them; deleted printer and reinstalled printer drivers; repaired permissions again.
Almost everytime I print, the printer does not actuate and I get an "inkjet error." Then I just print again and it works fine. However, it will not scan and although it shows up in SystemPreferencec>Printers and Scanners, it does not show up in Image Capture or Preview>Import from Scanner.
I also have an Epson GT-S50 scanner. It scans perfectly without any problem.
I just changed machines to a new iMac from my earlier Mac Pro. The 6110 worked fine with the Mac Pro running Mavericks.
Here's the kicker: Although the scanner does not show up under ImageCapture or Preview or when R-clicking the installed printer window, it seems to work fine with the scanning software named VueScan. Under VueScan it shows up as an OfficeJet 6105 but seems to work ok.
I want to use the native scanning software, however.
I don't know what to do next.
iMac Retina 5K running 10.10.1, 32GB RAM
Thanks Stan

Hello @snsokstan,
Thank you for visiting the HP Support Forums! I understand you are running into some problems trying to install your HP Officejet 6110 to your Mac running the new Yosemite 10.10 Operating system.
I see you have tried all the recommendations to install the printer with no success. After taking a look at the supported printers list on the Apple Site, your printer is not supported. This is why you are running into problems with the printing and scanning.
I suggest contact our technical support at 800-474-6836 to see what upgrade options they may have available to you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Officejet Pro 8600 will not scan using my new OS X

HP Officejet Pro will not scan using my newly installed OS X. Help

Hello MHz67,
Welcome to the HP Forums.
I see that you are having an issue with the dpi not getting any higher than 300. I have done extensive research on this issue and I have added a screen shot to show that the highest dpi is 300 using the ADF. If you change to scan with the scanner glass then the dpi can be increased.
Firmware will not change this setting in any way so the only explanation is that you could possibly be using a none HP software to do your scans and that software may have been changed.
I have even opened Windows Fax and Scan software on a Windows 7 operating system and still it will not go past 300 dpi.
I have had the same results on a Mac operating system as well.
I do apologize for the inconvenience.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP
Attachments:
300 DPI from ADF.jpg ‏41 KB

Psc 750 Will not scan

hello,
I have a hp psc 750 connected via usb cord to my hp pavilion dv3 running windows 7 64 bit. I can copy and print, but it will not scan. When I try it says I need a WIA driver needed please reinstall with the CD or get it from online. Online says I don't need any drivers when connected via usb (very frustrating!). I have uninstalled and reinstalled the printer. I've tried both a partial and a hard reset of the printer. I have checked that the WIA, Shell Hardware Detection and Remote Procedure Call are all "started" and set to "automatic." I have stopped and restarted all of them as directed in other forums all with no avail. I have downloaded and run the "Scan doctor" from HP and it can't even detect a scanner. I am seriously at a loss and want to throw my printer across the room and as the warranty is no longer relevant I can't get a real HP human to help me without paying money (not going to happen). Any help would be appreciated!
p.s. this printer was hooked up to another computer long, long ago and it's scan settings were set to that computer which is now completely dead so there is no way to change those settings even after "resetting" the printer. It still wants to scan to a specific program on said old computer. I have a feeling that is part of the issue, but have no idea how to "unset" the original settings considering even after I've done partial and hard resets, it still wants to scan to that location.
HELP ME BEFORE I GO INSANE!!!

Hi dna0825,
Sorry that didn't work.
I have provided a post from @pcwizard where he sets the Remote Procedure Call to manual and also the Shell Hardware Detection.
I would try this to see if it makes a difference.
Restart the Dependencies services.
This is a Windows issue and I would highly recommend to contact the computer manufacturer or Microsoft to see if they can resolve this issue if that didn't work.
Please let me know the results.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Envy 4500 will not scan to Mac

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