Hp envy 4500

Does not work with windows 10. When will updated drivers be available?

Hi @juliajbrown,
Welcome to the HP Forums!
I noticed that you are wondering if the HP ENVY 4500 need both black and color ink cartridges in order for it to print. I am happy to answer this for you!
You can use the single-cartridge mode to operate the HP ENVY 4500 series with only one ink cartridge. The single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. NOTE: When the HP ENVY 4500 series operates in single-cartridge mode, a message is displayed on the printer display. If the message is displayed and two ink cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each ink cartridge. When plastic tape covers the ink cartridge contacts, the printer cannot detect that the ink cartridge is
installed.
Exit single-cartridge mode
Install both the black and tri-color cartridges in the HP ENVY 4500 series to exit single-cartridge
mode.
Hope this answers your question, and have a great day!
RnRMusicMan
I work on behalf of HP
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HP Envy 4500 connection issues

Hi. My Envy 4500 all the sudden will not print, becuase a message on my mac printer icon reads, 'Printer not connected." It HAS been connected....I don't know what happened. The driver appears to be missing from my computer, too. The printer itself, which is wireless, is lit up, so it is on. Ideas? Thank you.

Hello @bogarrity, and thanks for posting on the HP Forums!
I see you're running into connectivity and software issues. I'd be happy to help!
I am posting an HP Support documents below that will show you how to find which version of the Mac operating system you are using:
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP ENVY 4500 e-All-in-One Printer Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thanks again for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Envy 4500 - issues with paper feeding on intial setup

I just bought this HP Envy 4500 this afternoon and I need to use it asap. Upon initial set up (before any wireless connections), I am stuck at the paper feed needed in order to print the test page. I loaded plain white paper but it still tells me to load the paper. It sounds like it's preparing to print but then the paper does not feed, it never pulls the paper in. I have used 3 varying stacks of paper to try to get it to pull and nothing.
Please help. TIA

Hi @Loopster2,
Welcome to the HP Support Forums! I see you are setting up your HP Envy 4500, but it is not recognizing the paper, so it keeps asking you to load the paper.
Please make sure the Paper Tray is pushed all the way back, alot of the times if you are getting this error it is because the paper tray isn't installed properly.
Continue troubleshooting here: HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - An 'Initializing...Plea...
Please let me know the outcome, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
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My toshiba laptop won't connect to my HP Envy 4500 printer

I have recently attempted connecting my Toshiba laptop, which runs Windows 8, wirelessly to my HP Envy 4500 printer. I'm trying to scan something onto my laptop, which I have done with the printer before. I have the remote app, and I have connected to the printer's wireless network that pops up in the wifi section of my computer. However, when attempting to get the printer to scan, using the option on the printer's screen, it said that no device was connected, and to make sure the software was installed and that scan to pc was enabled. I opened the app on my laptop, hoping to get better results using it that was, but it told me that the printer was offline, though it was clearly on. I am not entirely sure why the printer is not recognizing my laptop, even though my laptop recognizes it. I spent nearly two hours disconnecting and reconnecting, as well as turning the printer off about three times. I am about to uninstall the app and try reinstalling it, but I am doubting the results will be any better.
I see no other way to fix this problem, as there is no USB port in which to connect a USB cable, like myprevious printer, and am wondering if it is my latop, not the printer, that is faulty. It works for printing when it comes to the other devices in my household, but I have had problems even printing with my Toshiba before. I have only attempted scanning with one other device: a HP Pavillion Media Center TV PC desktop. I am starting to think that the scanner is defaulting to only reognizing other HP products, and request any and all advice in fixing this issue.
This question was solved.
View Solution.

Hi AMakkei,
Welcome to the HP Forums!
I understand that you cannot scan with your HP Envy 4500 to your Windows 8 laptop, and I am happy to help you with this connection issue!
For further assistance, I will need to know following information:
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try going through this guide. A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning, and let me know what happens!
Hope to hear from you, and have a good day!
RnRMusicMan
I work on behalf of HP
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HP Envy 4500 scanner is busy

Suddenly, it is no longer possible to make a scan (or copy) on my HP Envy 4500 All-in-one.
A Windows 7 desktop, Windows 8 notebook and Android 4.4 all report errors, originating from the respective HP software/app. In addition, Windows 7 itself reports an error as well. All messages refer to the scanner being "busy" or mention another scan operation being in progress. However, no scan is taking place from any device. Initiating a scan or copy from the device itself doesn't work either.
The errors persists on both USB and Wifi connections. Printing works just fine.
I tried updating the firmware, but the updater cannot proceed because there is a "problem" with the device. HP Print and Scan Doctor fails at the second step ("Controle stuurprogramma", meaning "driver check"). Reboot does not help. Restoring factory defaults from the device's screen does not help. Resetting the device by pulling the plug while the device is powered on does not help. Reïnstalling the full driver does not help. Removing and re-adding the device to windows doesn't either.
I tried all steps on the HP support page [1,2] that Print and Scan Doctor directed me to. Did not work.
This is a refurbished Envy 4500 I got from HP because my original device was DOA (dead on arrival). I'm getting the impression the refurbished device was faulty and is faulty still.
Kindly request HP support staff to provide me with a solution.
[1] http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04092273&lc=nl&cc=nl&product=5304877&sfs=545345...
[2] English translation of [1]: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03586087&PSdrFW=MKM1FN1430ER&PSdrIssue=DriverCo...

Hello there! Welcome to the forums @dpx ,
I read your post about how you cannot make scans or even copies. First of all, thank you for your detailed post, the information really helps. Unfortunately, it sounds to be a scanner failure, as you cannot copy or scan. I have a guide that I would like to recommend for your troubleshooting and I hope it helps!
A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a terrific day and thank you for posting in the community!
R a i n b o w 7000I work on behalf of HP
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HP Envy 4500 All in One - Printer Error - not finishing print job / non-specific error code

Help - my new HP ENVY 4500 AIO (less 3 months old) has never completed a print job if it is over 1 page. I'm connected wirelessly, and not sure if there is an interruption in the wireless connection or if this is defect in the printer. I receive a message "Printer Error - HP ENVY cancelling print job" and that's it. It will usually happen when it's on the last page of a small print job or half way thru a large (10+ page) of a print job. Any suggestions? I've downloaded HP Print/Scan Dr - it didn't find any issues.

I had the same issue. Got in contact with HP customer service and the first person that helped had no idea how to fix it. Got in contact with someone else and they found the issue right away. I had it connected through the wrong port.
First find out what the IP address of your printer is. You can do this by pressing the small wifi button on the front of your printer and it will show the IP address.
Then what you'll have to do is go to the start menu of your computer and search for "Devices and Printers".
Click that and a screen will open. Look for your printer an right click.
Click "Printer Properties" and a new screen will open.
Along the top you will see a few tabs. Click the one that says "Ports"
Click "Add Port"
Highlight "Standard TCP/IP Port" by clicking on it, then click "New Port"
A new screen will open.
Click "Next"
Type in the IP Address of your printer and click "Next"
After that your computer should find your printer.
Click finish and you should be all set.
Hope this helps.

HP ENVY 4500 - Scan to Computer: Partial scan, How to disable it?

Hi,
I have an HP ENVY 4500, setup on wireless with a few computers runing on Windows 7.
The printer has no issues; However if I scan a document using the "Scan to Computer" feature, it will not capture the whole document in one *.JPEG file, but will split it in two or four parts (Logo in one JPEG, Signature in another... etc)
It has done this since the beginning, but it didn't really bother me because I was scanning directly from the computer to avoid that (Since the option from Windows is easy to change).
But today, I had to scan a 100 Pages of different documents... and the Scanner is in another room... so going back an forth from computer to scanner (room to room) is just too much! So, I tried the "Scan to Computer" feature... and it doesn't keep the documents in one piece!
Is there any option to change?
I searched online, and a few people posted on that, but the solutions proposed were to scan directly from the computer (And that was the solution I originally found a few months ago)
But now, I would really like to correctly configure that "Scan to Computer" feature to save only ONE *.JPEG file in my computer, I don't need the split thing. I don't understand why HP didn't configure the printer to save at least ONE FULL glass copy, and then maybe parts of it, but at least keep ONE full scan, so we can just delete the pieces, and keep the full page...
Thank you for your help, and hope that there is a solution for that...
I will search more, and if I find a solution I will post it as a reply.
Thank you!

I was having the same problem, but I played around with the Settings and figured it out. Its a little complicated, so I'll try my best to explain.
First, I opened the HP Utility App, selected my printer, and clicked on Scan Settings.
Under Scan to Computer, click Edit Scan Tasks...
Select the Photo (JPEG) option and click Edit...
Then under Scan Items from HP Devices, click Show Details
Finally, look for a Crop To: option, and "Item Bounds" is probably selected. Change this to "US Letter" and that should fix your problem.
I hope this helps

HP Envy 4500 all in one wont scan or copy

Hi all. I have a 4 month old Envy 4500 all in one printer & it has stopped scanning &/or copying.
It wil print from any of the laptops on the network but will not scan a document or copy either from the desktop icon or directly from the panel on the printer.
I've tried everything, uninstalling & re installing from CD rom, I've run the Scan & copy driver doctor & that says there's a problem with the driver, tells me to unplug the pirnter & restart computer, done all that & still nothing.
When you try to scan the printer draws the paper in & then the screen just sits for hours with the progress bar on "scanning" or "copying" & nothing happens. If you cancel the job (on pc or printer panel) even the "cancelling" sticks on the screen for hours, the only way to clear it is to shut down printer & restart, but still it doesnt fix it.
I think there's a fault with the arm thing that moves across the screen & copies/scans the document on the glass.
Its under warranty but I've tried everything for 3-4 days now & getting nowhere
Someone please help
BTW. My wife laptop was on windows 8.1 & I was on Windows Vista but I have just changed to new laptop in last 24hrs with also Windows 8.1 but the problem started well before I changed my laptop from Vista AND exactly the same symptoms happen from my wifes pc with Windows 8.1.

Ok thanks for all of this. I tried it all & still no joy.
I do think (as I have all along that it is a hardware fault)
I will speak to Amazon as I cannot afford to be without a printer whilst it goes off for repair
UPDATE: Amazon customer service is UNBELIEVABLE!! They're just sending a new printer out & once I get it I just need to send old one back. Love Amazon!

HP Envy 4500 wireless will not print without USB cable

My HP Envy 4500 wireless printer/scan/copier does not seem to be able to work without the USB cable. I followed the instructions provided to change for USB to wireless but it will not work without. I have uninstalled and reinstalled the software. I have windows 7 on my laptop and an IPod both of which show that the printer is showing. I made it the default printer. The first time I tried to do it (without the USB cord) I was unable to get passed putting in my wireless password which starts with a capital K and wasn't certain how to make a capital so reread instructions and used the USB but really want to use it wireless. Any suggestions. I turned the firewall off this morning to try but to no avail. If I do need to turn the firewall off would I then put it back on if it gets working? I would so appreciate any suggestions!

@Chaitaishanwelcome to the community,
I understand you're having some difficulties when trying to set your Envy 4500 up on your wireless network. I have looked around and found this guide for you to try out. If you run into any error messages, codes, issues, etc, please let me know the specific details and I will continue to research if need be.
An 'Unable to find printer' Error Displays for the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Adva...
I hope this helps you
R a i n b o w 7000I work on behalf of HP
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HP Envy 4500 will not scan to Mac

HP Envy 4500 will not scan to MAC. Printing works just fine but when I try to scan the printer says scanning but never completes the scan, there is no error message. I tried uninstall and reinstall of the software, upgraded to Mac OS Yosemite and tried re-install again, no luck.

Hi @eallen1219
From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > HP-ENVY-4500-series_v12.34.0.dmg
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP ENVY 4500: Wirelesss Setup Will Not Recognize Correct Password!

I recently attempted to establish a wireless connection for a HP ENVY 4500 and I could not get the printer to accept the CORRECT wireless network password. This is the second such printer like this that I have set up and I have one
additional one to go.
Going through the onscreen wireless setup provesss, I found the network (SSID) name okay. Repeated attempts of entering the correct password failed with error messages indicating the password was not recognized. The password has upper case/cap letters, lower case letters, numbers and common keyboard characters all of which were found on the printer's password input panels. I even tried the modem/router's original default password and it did not work.
The only difference between my last printer set up and this one is a different type of internet service (formerly cable, later DSL, and the modem/router control panels look differently). On the current DSL modem/router, I am using the default security settings.
I know most readers of this posting will think I must not be entering the password correctly but I am. I have paid attention to every proper character of the password especially caps. I was able to connect other devices to the wireless network with no problem.
Does anyone have any suggestions for trouble-shooting? Thanks and I look forward to your responses.

I share your concern about WPS as it is easy to crack and doesn't take long to retrieve the network key. Making matters worse, even turning it off on some routers doesn't disable the vulnerability. That is the case with every Linksys router I've checked. But you can connect by WPS and then turn it off. If it is not a Linksys router you will probably be ok and even if it is a Linksys router you are no worse off than you were before. The WPS attack is a brute force attack and takes some time (in the hours category which is relatively quick for a brute force attack) so leaving WPS on for a few minutes is pretty safe. Another thing came to mind after reading your post, are you sure you have the right SSID? If there are many people nearby and you used a common or default SSID name like "Linksys", then the printer may not be connected to the network you think it is. The other thing I would recommend is changing the wireless channel used by the router but to do that you would need access to the router's EWS which it sounds like you do not have. You might want to ask Century Link about how to access it. I can't image not being able to access the router on my home network. You might want to ask them for options. Router's are cheap. I would buy my own if the ISP wouldn't give me access to the one they provide. Let me know how it goes.
Mike
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I am an HP employee.

Scanning Multiple Pages using HP ENVY 4500

Hi, I have a macbook pro running OSX 10.9.4, and cannot see how I can scan multiple pages. I have tried using Image Capture and the Scan function under system preferences. I place the first page on the glass and change format to pdf and check the box that says 'combine into single document'. It usually 'automatically' scans the page at this point, and if I click Overview Scan, it scans again. If I try to click on "Scan' it says it is done scanning the selected area. I have no idea what to do after this, or where to find the document (its not showing up in the selected 'Scan To' location.
Many thanks.

Hi therelkd123, welcome to the forums
I understand you are looking to scan a multiple page document with your HP Envy 4500. See the link below for the instructions! Click the link, select "Scan with HP Software" and "How to scan a multi-page original into a single file".
How to Scan: OS X v10.9
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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Problem with scanning document to searchable pdf in HP Envy 4500

I just bought HP Envy 4500 , overall good printer, but I can't find option for scanning to searchable pdf. I already updated my desktop software and printer's firmware, but still there is no option "scan to searchable pdf". Do i have to download some other software from HP?

Hello katiemac,
Welcome to the HP Support Forums!
When you are scanning with the ENVY 4500, how are you doing performing the scan? For example, if you are not using the HP software or scanning from the front panel of the printer you may not be getting all the features.
What is the Operating System installed on the computer, Windows or Mac?
JERENDS
I work on behalf of HP
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HP ENVY 4500 creates its own SSID on my WiFi network causing problems and confusion

I am finding this problem hard to articulate clearly and I can’t find any information on the internet about why my new HP Envy 4500 printer has set itself up with its own SSID on my WiFi network, but here goes :
I bought an HP Envy 4500 all in one printer for my daughter’s room in university, which has a WiFi network with WPA security. First I tried to add this printer to the room WiFi using the printer menu, but it gave an error stating that the WPA passkey format was incorrect, when in fact it was the correct password. So instead I had to install the printer using the installation options accessed from the HP website using her laptop.
This has worked, but it has also set the printer up with its own independent SSID called ‘HP-Setup-45-ENVY 4500 Series’. This separate SSID for the printer is causing some problems and does not seem to have any useful purpose. For example sometimes documents randomly will not print from the laptop, but if you then disconnect the laptop from the room SSID and reconnect it to the printer SSID, the documents will then print, but then you have to reconnect to the room's SSID when done. This is confusing and of course completely unwanted behaviour.
Does anyone know why this new SSID called ‘HP-Setup-45-ENVY 4500 Series’ has been set up for the printer please? Can I get rid of it so that printer is simply a device connected on the WiFi network in the room please?
I hope this makes sense as this a very frustrating issue for something that should be completely straightforward.
Thanks.
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Go into the printer settings and disable Wireless Direct. Done.
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I worked for HP but now I'm retired!

Hp envy 4500 will not print from windows 8. Thinks it prints, but it doesn't.

Am trying to print from my Toshiba laptop running Windows 8 to my HP Envy 4500 wirelessly. Works fine from my ipad, works fine from my desktop and laptop running Windows 7. I have uninstalled and re-installed the printer driver 5 times. Printer is recognized, has an IP addrress, and will print an internal test page. When I print to it from my Windows 8 machine, the file goes in the queue, gets a port, and then disappears as if it was printed. Nothing prints. Please help, this is SOOOOOOOOOOOOOOOOOO frustrating.
This question was solved.
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Having same problem with my Toshiba laptop windows 8. Will not print from laptop, printer prints from ipad, and iphone.
Deleted and reinstalled several times as well both ways with disk, and wizard.
still unable to print from laptop, have to email everything to ipad in order to print.
so annoying and frustrating.............

Can't install HP Envy 4500 on my computer

I had my HP Envy 4500 all-in-one set up correctly, and had been using it for months. Just a couple days ago, it stopped printing and I'd get the error message it was 'offline.' This had happened before. I would just disconnect it from bluetooth/wireless and reconnect using the buttons on the printer. That always worked. It didn't this time.
I finally tried uninstalling and re-installing multiple times. The uninstall was successful - but now I can't reinstall. I haven't been able to install via web, nor using the CD-Rom that came with the printer. I finally added it through my "Add Devices and Printer" option on my computer (now the printer appears as "HP Envy 4500 Series Class Driver" "HP Envy 4500 (network)"), so it now can print wirelessly, but now won't scan because the driver is no longer installed on my computer. I have no idea what to do...
My OS is Windows 8, and I've done all the usual updates. I've been getting the warning that this printer will only work on a Windows XP, Vista or 7 OS, but it wouldn't make sense that I've been able to use the printer on the same computer up until now. Please help!

Hi @hellodupree,
Welcome to the HP Forums!
I understand that you cannot install your HP Envy 4500 on your Windows 8 computer, and I am happy to help!
Just a couple of questions for you. What happens when you try to install the driver? Does it disappear? Are there any error messages?
Also can you make copies with the printer? Just to make sure the hardware is functional.
In the meantime, I would recommend to go through this guide, 'Unable to find printer' Error Message Displays on the Computer During a Wireless Network Installati....
There are full feature software and drivers available for the Windows 8 Operating System, so it is definitely compatible!
Hope this guide will help, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Hp envy 4500

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