HP ENVY 4502 won't scan or copy

The HP envy 4502 will not scan or copy . It prints fine. I updated drivers. I've uninstalled and reinstalled . Downloaded the hp print and scan doctor which ran for 8 hours with no results. I've also done the printer reset. Nothing seems to be working.

Hi kblbtb.
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I'm sorry to hear that your printer will not Scan or copy.  When you attempt to do a regular photo copy on the printer, are you getting any error codes?  Another thing to look for when doing a copy is once you have started the copy, lift the top lid and see if the scanner bar is going across the unit and if the light is on.
Please respond with which Operating System you are running as well as the other information I have requested and I will be more than happy to help.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Thank you so much for your time and I look forward to hearing back from you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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    *** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
    If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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    TwoPointOh
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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