HP Envy 4502 wont Scan/Copy

My printer will not scan or copy. I get no error messages the scan bar just moves to the initial position and sits there while my computer and printer screen says "scanning" or "copying." I then have to restart my printer. I have uninstalled and reinstalled the drivers 3 times exactly how it is instructed in support. Everything is set up correctly but I just can't get it to work. I even tried installing just the basic drivers and that didn't work. I am on an HP computer with WIndows 8.1 64bit system so my disc isn't compatible anymore. I think that may be how I got it fixed the last time. Yes, this has happened before. It took me 4 hours of doing these same steps before it was some how fixed that time. Not so lucky this time. I really think it is the drivers. I haven't tried printing again but I it did have issues in that area as well just before I did the uninstall and reinstall again. It would stop printing half way through the second page and cancel the iob. Oh, and the Printer Doctor doesn't do me any good because at any portion where it tries to scan it will just sit there saying "scanning" and doesn't do anything else. Please help.

Hi AliJen,
From what you've written, I'm going to recommend trying to get the hardware to work first. Once we can get the printer to copy, we'll work on the software.
Try plugging it into a different electrical outlet, and then updating the firmware to get the machine its latest updates
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03754962
Please let me know how that goes...
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Similar Messages

HP ENVY 4502 won't scan or copy

The HP envy 4502 will not scan or copy . It prints fine. I updated drivers. I've uninstalled and reinstalled . Downloaded the hp print and scan doctor which ran for 8 hours with no results. I've also done the printer reset. Nothing seems to be working.

Hi kblbtb.
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I'm sorry to hear that your printer will not Scan or copy. When you attempt to do a regular photo copy on the printer, are you getting any error codes? Another thing to look for when doing a copy is once you have started the copy, lift the top lid and see if the scanner bar is going across the unit and if the light is on.
Please respond with which Operating System you are running as well as the other information I have requested and I will be more than happy to help.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Thank you so much for your time and I look forward to hearing back from you.
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W a t e r b o y 71
I work on behalf of HP

HP Envy 4500 all in one wont scan or copy

Hi all. I have a 4 month old Envy 4500 all in one printer & it has stopped scanning &/or copying.
It wil print from any of the laptops on the network but will not scan a document or copy either from the desktop icon or directly from the panel on the printer.
I've tried everything, uninstalling & re installing from CD rom, I've run the Scan & copy driver doctor & that says there's a problem with the driver, tells me to unplug the pirnter & restart computer, done all that & still nothing.
When you try to scan the printer draws the paper in & then the screen just sits for hours with the progress bar on "scanning" or "copying" & nothing happens. If you cancel the job (on pc or printer panel) even the "cancelling" sticks on the screen for hours, the only way to clear it is to shut down printer & restart, but still it doesnt fix it.
I think there's a fault with the arm thing that moves across the screen & copies/scans the document on the glass.
Its under warranty but I've tried everything for 3-4 days now & getting nowhere
Someone please help
BTW. My wife laptop was on windows 8.1 & I was on Windows Vista but I have just changed to new laptop in last 24hrs with also Windows 8.1 but the problem started well before I changed my laptop from Vista AND exactly the same symptoms happen from my wifes pc with Windows 8.1.

Ok thanks for all of this. I tried it all & still no joy.
I do think (as I have all along that it is a hardware fault)
I will speak to Amazon as I cannot afford to be without a printer whilst it goes off for repair
UPDATE: Amazon customer service is UNBELIEVABLE!! They're just sending a new printer out & once I get it I just need to send old one back. Love Amazon!

Envy 4502 all in one won't print from Windows XP

I just set up and successfully installed the software for my Envy 4502 on an old PC running Windows XP. The internal test page comes out fine, but when I send a document it appears very briefly in the print queue then disappears and the document won't print. Any ideas. I've tried all the stuff that the HP Doctor suggests, uninstalling then reinstalling etc.

Hi @Sianeo
Welcome to the HP Forums. I would be happy to help you print from your Windows XP operating system to your Envy 4502 printer. I understand your print jobs seem to be disappearing from the print queue.
What stuff did you try already? WHat did the Print and Scan Doctor suggest?
Please try bypassing the spooler to see if you can print directly to the printer.
1. Click on start and go to devices and printers.
2. Right click on the printer and click on printer properties.
3. Choose the option "Print directly to the printer".
4. Click apply and then ok.
If this works follow the next steps and try to print again.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box
Type services.msc and press Enter
Locate Print Spooler and double click on it to open the Spooler properties
Make sure startup type is set to Automatic, if it is not please click on the drop down and choose Automatic
Under Service status, please Stop the server, and then wait a moment and click Start
If bypassing the spooler does not result in a successful print, let me know. Please post back to let me know if the issue is resolved, if bypassing the spooler led to a successful print, and what steps you had performed prior to posting on the forums. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Hp deskjet 3520 wont scan

hp deskjet 3520 wont scan I have tried uninstall reinstall but still nothing

Hi , Welcome to the HP Forums! I understand that you cannot scan with your HP Deskjet 3520 on Windows 10. I am happy to help! To verify the printer's hardware is functioning properly, are you able to make copies from the scanner glass? Copying Documents. in the meantime, please try the steps in this scanning guide, A 'Computer Not Found' or 'Connection Error' Message Displays for HP Deskjet 3520 e-All-in-One Printer Series. (Try the steps for Windows 8, as they will work on Windows 10 and let me know what happens!) Hope this guide resolves your issue! “Please click the Thumbs up icon below to thank me for responding.”

HP Envy 4502 - "Driver is unavailable"

I have the HP Envy 4502. Yesterday when I tried to print it kept saying printer offline. I couldn't get anything to work. I uninstalled it and tried to re-install and it will still not work. It lets me download the HP 4500 series driver software (there is no HP Envy 4502 specific I guess?) and when it is downloading it will not install over wireless. My wireless is working perfectly fine, I have restarted my computer, restarted my modem, restarted my wireless router and it even tells me that my printer is connected and ready to print and ePrint. I can only complete the installation by plugging it in through USB. When I go try to add the device, it adds the printer but then tells me "Driver is unavilable." The only option then in my settings is to remove the device. It made me download the hp AiO Remote app and that tells me I am connected to the printer but it isn't installed.
WHY can't I install it when it worked for months before? Someone please help. Thank you.

Setting up new printer HP envy 4502 all in one. It is locked on "wi fi" hookup on front panel and will not come off of that setting, loading software and drive to hook up on USB is unsuccessful saying the drive did not load. Tried drivers off the enclosed disc and also tried it off of the internet site, in both cases it is unsuccessful loading driviers. Utilized three different USB cables and check devices and the printer does appear to be loading under "printers" but is not functional. All 14 USB ports lare indicated to be working properly yet we did try different USB ports with no success

I am looking for a free app that will let me type and edit my home work please. I am using my 7.1.1 I pad. The wireless printer working great bought it at walmart. An hp envy 4502

I Am looking for an app free app that will allow me to type and edit my homework. I am using a 7.1.1 version of I pad. I have a wireless printer from Walmart hp envy 4502 which is working great. Appreciate any input

Only two devices on our plan, so not so much an issue. And I have found myself using it much more than I thought I would when we got them (also first smart phones for both of us). Even got my wife to use hers for checking email while we were out of the country (big step forward for her ). I'm very interested in the ApplePay, but will want to wait a bit before diving into it. And since both phones are still in great working order, will likely wait a bit for the upgrade (sometime next year?). Will depend, I suppose, on the kinds of deals we see and what the plans turn out to be for updating my iPad and getting here one.

My HP ENVY 4502 won't print more than a few pages at a time

I'm having real trouble printing from my HP ENVY 4502. Over the last couple of months whenever I have tried to use double sided printing, when the printer comes to printing on the reverse side of the page an on screen message appears saying "Error printing on HP ENVY 4502" and the printer cancels the document half way through the page. More recently when I have tried to print multiple copies of a document on a single side the same message appears after 2-3 pages and the printer cancels the document.
I'm not sure what to do about this - I have tried various different settings on the printer but none seem to make a difference. Printing is now becoming very time consuming and I'm also wasting a lot of paper as a result.
Many thanks in advance for your help.

Hi Jamille,
Welcome to the HP Forums!
I have a couple of questions for you for starters:
What Operating System are you using Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
What happens if you plug in a USB 2.0 printer cable and print instead of wireless? Does the same thing happen?
I would suggest to go through one of these guides: (depending on the Operating System you are using.)
Print Jobs Stuck in Print Queue (Windows).
Print Jobs Stuck in Print Queue (Mac OS X).
Hope this helps!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8600 e-All-in-One Printer - N911a: Scan & Copy in color results in full cyan page

Product Name: HP Officejet Pro 8600 e-All-in-One Printer - N911a
OS: Windows 8.1 64 bit
I noticed the problem: After I scanned a medical card that was 80% cyan.
Problem: The problem persists when scanning/copying using the ADF or using the scanner glass bed.
Only occurs during color scanning or copying. I can print a file from my laptop or home pc with no issues, as long as the color file did NOT come from my printer.
If I had scanned the small O'Riley's note in black & white there would have been no streaking.
I have reset, used the HPP Dr., cleaned the glass, etc, & followed Solutions 1 - 3 http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02881567&lc=en&product=4323659&tmp...
I sincerely appreciate your assistance.
Rene'

Hi @Veritasabt,
I see that you are having issues scanning and copying in color from the glass and the ADF. Thank you for providing the screen shot. I can help you out today.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP Officejet Pro 8600 N911a Firmware.
Try scanning again to see if you have the same results.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
Have a nice weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Officejet Pro 8600 plus wont scan

I have a MacBook Pro and the printing is working fine but it wont scan at all. I'm not on a network. I am in my home office with my laptop connected directly to the officejet pro. Help!

Welcome to the forums kmcgee
I saw your post about how you are unable to scan from your Officejet 8600 to your MacBook. I would first suggest that you check to make sure you can make copies from the printer itself to ensure the printer hardware is okay!
Next, try these steps:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the computer
Re-add the printer (do not use the Airprint driver)
Now test scan again and hopefully it will work for you!
If there is still an issue, reply with which Mac OS X you are running please!
Have a great day!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Hp officejet 4500 won`t scan,copy, or fax

I sent a fax then i made a copy then i went to send a nother fax now it won`t do anything. no noise nothing it just says falure unable to scan, copy,or fax....

Hello ang31,
Welcome to the Forums
I noticed that you are receiving an error message on your Officejet 4500 informing you of a scanner failure. This issue may be resolved by troubleshooting.
I have located the help guide you will need for this: A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all
other regions, click here:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

I'm new to mac. Just started out. Have OS 10.8.3. I have an HP 1315 printer. It prints and copies, wont scan. I see old threads on this, nothing recent. ?can i make this work, or do i need a new printer??

I'm new to mac. Just started out. Have OS 10.8.3. I have an HP 1315 printer. It prints and copies, wont scan. I see old threads on this, nothing recent. ?can i make this work, or do i need a new printer??

Hi Newbie111
I see that you are unable to scan with the Photosmart 1315.
What driver are you using?
The driver listed in the url below is a basic print driver that will allow you to print only.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ps242muc&c c=us&dlc=en&lc=en&os=1006&product=61956&sw_lang=
You can try using the apple drivers in the url below.
http://support.apple.com/kb/DL907
If you have any further issues please let me know.

How do I connect Envy 4502 to my Mac wirelessly?

I have registered the printer with my router (as is the Mac), but how the heck do I get the Mac and the printer to talk to one another, I have installed the printer software from disc. Printer works OK via USB by the way.
This question was solved.
View Solution.

Hello there! Welcome to the forums @Shotley
If you follow the steps in the guide below, you should be able to install your Envy 4502 wireless, to your Mac. If you happen to run into any problems, please let me know the details and any error messages you may see.
I hope this helps!
Setting Up the Printer Software for a Wireless Network for the HP ENVY 4500 e-All-in-One and HP Desk...
Have a great weekend
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HT204135 Help! My printer still wont scan

I have just installed an HP laser jet printer with my imac, and even though i have updated the apple printer software it still wont scan. There is no icon in the driver window, and preview and image capture do not work either.
Can anyone suggest anything please?
thanks

To scan with Image Capture / Preview you would need to have an ICA scanner driver installed on the Mac. If you refer to this Apple KB article about drivers that are available, is your model of HP in the list and is there an S in the Scan column?
If not, then check with HP for a scanner driver and possibly a supporting scanner application.

The words on all websitesare broken up and unreadable. if I scan & "copy", it straightens them out.

The words on all websites are broken up and unreadable ,but if I scan & "copy" the words that are unreadable, it straightens them out.

Hello GRSeifert, try to [https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_turn-off-hardware-acceleration turn off hardware acceleration], and check it again.
thank you

HP Envy 4502 wont Scan/Copy

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