Hp envy 5530 connection

I have an HP Envy 5530 printer which was working perfectly ok until I moved to a different house yesterday. Now, I can't get the printer to print. I made sure that the default printer is correctly selected and reinstalled the driver. When I go to the Control Panel, I see that the correct printer is selected as the default, however there is a yellow triangle with an excalmation point next to my computer icon. What's up?

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HP Envy 5530 Connection Issues

Hello,
I just purchased the HP Envy 5530 and have everything set up, however I cannot print anything. The printer is connected to our wi-fi, and the computer is a desktop that is directly connected. We have multiple devices in the house all connected to the same wi-fi, and none of them will print anything.
I have run the install program multiple times, and everytime the same thing happens. The printer shows it is connected. I enter the IP address and the installation program searches for it, but can never find anything. Same thing when trying from a mobile device or laptop. Searching but with no results.
PLEASE HELP!

Hello,
Please try the below steps to check if there is connectivity between the printer and the computer ( wireless).
> Open an Internet Explorer / Firefox . Type in the Printer's IP address in the address bar of Internet explorer and hit Enter Key.
> If printer's info show that indicates they are connected .
Let me know the result.
Regards,
Jabzi
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How to print claim code for envy 5530 without connecting to internet?

how to print claim code for hp envy 5530 without connecting to internet. We do not have wireless internet and we are trying to set up the eprint app for our samsun android phones and ipad. We need to print off the claim code from the printer but it seems we need to have internet for that. is there any way around that?
Thanks

Hi,
You have to, without connecting to the internet, the claim code (if you can get one) is useless.
Regards.
BH
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Scan to email server connection error for HP Envy 5530

Hi, Everyone!
I LOVE my printer. But, I had to add another laptop (both WIndows) - and then had to add a couple of monitors to that laptop (and a docking statiion) and now it doesn't want to scan to my emails any longer after working like gangbusters for months.
I am connected just fine with an excellent signal - but now when I try the Scan to Email feature - a RED X immediately shows up on the right of the control pad and the message says: Server Connection Error. EVEN though I am wirelessly connected just dandy.
I am not a technical person in the least. I have no idea what to do. I tried all the turn off, turn on stuff. Nothing is working.
Thanks for our help!

Hello MisoSilly,
Welcome to the HP Forums!
I understand when you scan to email, you're receiving a message stating server connection error using the Envy 5530. I will do my best to assist you! Follow this entire thread on: Re: server connection error.
Please post your results, as I will be looking forward to hearing from you.
Have a great night!
I worked on behalf of HP.

Envy 5530 error msge problem connecting to server

unable to connect to server,Ihave internet connection,updated drivers,rebooted,scan doctor etc

Hello tmjwright,
Welcome to the HP Support Forums!
I understand that you are unable to connect to the server with the ENVY 5530. I would like to offer a few suggestions to attempt to resolve this problem.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
Next you want to power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
Test the connection, if it works there is no need to continue. If it doesn't, try the next suggestion.
Refer to this Thread answered by a colleague of mine happytohelp01 : Efax 7510 still won't work after turning off/on ePrint several times. Follow the steps to setup a Manual I.P and DNS for the printer over the network. The steps will be the same, if not very similar for your printer as the one in the above post.
Try to connect once done the above, if still unable to connect, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
Try connecting, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
Let me know the results.
JERENDS
I work on behalf of HP
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Error trying to set up web services/HP Connections (ePrint) for HP Envy 5530

I have been trying to set-up my new Envy 5530 printer and I can get the printer, computer, and wireless network to communicate with each other. However, when I try to get the printer and network to talk to each other to set up Web Services and HP Connections, the printer tries to download the latest product updates and has a server error saying it cannot connect to the server It wants me to check the connections or set a proxy server address. Also, when I try to get a claim code printed, I run into this same issue. Help!!

Hello Woodpeckyr,
Welcome to the HP Support Forums!
I see that you are trying to setup Web Services on your ENVY 5530 but are unable to connect to the server. A colleague of mine as worked with this issue here: Envy 5530 Web Services
Please review the steps afforded and give them a try. Hope this helps, cheers.
JERENDS
I work on behalf of HP
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Envy 5530 Wireless Installation Issue

Printer connected to my home router. No problem. Installation on first laptop (Win8.1) - wireless installation, and printing no problem. Hooray! However, wireless installation on second home desktop (Win XP) fails. The following image confirms this. I've downloaded the latest drivers, run various diagnostics, (reinstall drivers etc.) but still no success.
Any ideas, please??!!

Hi there, thanks for your prompt reply. Most appreciated. I downloaded, installed and ran the HP Print and Scan doctor, and the conclusion was the following message:
I clicked on "Get Installer" and this directed me back to the HP Envy 5530 site, and was told to download the full version of the driver software, which I did... but back to square-one. The error (see original image from my post) is still being displayed, and my XP desktop fails to connect with the printer. Any further assistance is very, very appreciated and welcomed!!

HP Envy 5530

My printer doesn't scan or copy....only prints. I've been pulling my hair out on this printer for over 2 weeks now. It's doesn't recognize/read the software installed on the computer. The software CD that came with the printer installs on my computer, but the printer won't read it. I want to install via a USB cable, and initially I thought I had perhaps a faulty cable, but I bought a new one, and the problem persists. But nevermind the installation CD. I'm supposed to do certain tasks BEFORE even installing the software. It cleans the cartridges. It spits out a copy. It spits out copies of everything. It will print an alignment page, but when I place the page face down on the glass and press ok for alignment, it stalls with a blue screen that reads" C4EBA808", then it shows a white screen that reads ERROR and everything on the entire front panel screen continuously flashes and nothing functions. I can't even turn it off unless I unplug the power cord from the port. Basically, that scanner mechanism that is supposed to light up and move back and forth under the glass that scans and copies, will not work. I have tried everything imaginable and then some since 11/28 of this year to absolutely no avail. What really is a **bleep** shame is that we bought this printer just over a year ago (9/29/13), and never set it up for use until the day after this past Thanksgiving just a few weeks ago. So yes, I have the receipt and everything that came with the product, including a half dozen extra HP ink cartridges, but since it's a year "old", it's basically worthless to us and $108.00 including sales tax flushed down the toilet since HP probably won't take it back and ship us a re-furbished one, which is precisely what HP does all the time in situations like this. Making matters worse for us is the fact that this happens when we really need it the most. I'd like to know how to perhaps wipe everything clean from the printer as it was when I took it out of the plasic packaging, you know, language, country etc. I have yet to call HP as of today. I'll do it tomorrow becasue I'm too upset right now.

Hi @NORJC
Since you can not copy or scan, I believe the issue is the hardware, as the software has no impact on the copy feature.
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
Also, click the link below to ensure the printer has the latest firmware update. This firmware update can improve printer performance and fix miscellaneous defects.
HP ENVY 5530 e-All-in-One Printer series Firmware Update
If the issue persists, I suggest calling us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

HP Envy 5530 - computer won't recognize that the printer is on the same network

Product Name: HP ENVY 5530
OS: Windows 8.1
No changes made to system before issue occured
I bought this wireless printer last week (5-13-14). I have a working printer that was connected to my husband's work laptop via USB cable, but needed one to connect to our family computer, which is in a different room with the modem/router. My husband travels for work, so I want to be able to print without disturbing him and while he is away on business. I turned the printer on and connected it to my network with the password and printed out the network settings and the wireless report. There are about 8 other wireless networks in range of my printer (we're in a residential neighborhood), but we aren't having a problem with it connecting to someone elses stuff. I went online to download the driver software and it downloaded fine. I clicked on the desktop icon to launch the control panel for the printer and it opened up for me to install the printer. I went through every step and it won't recognize the IP address or the name of the printer, and therefore won't open up for me to do any scanning. Both the printer and PC are connected to the same network, but they won't recognize each other when it comes to going through the HP software to scan or print. I can go into word or something to print and it will let me print wirelessly, but it won't do anything from the control panel of the print software because it thinks the printer hasn't been installed. I've had Windows 8 on this computer since I bought it in 2012, but I have the computer defaulted to go to my desktop instead of the start screen, so I don't know if that makes a difference. I am going to go ahead and remove the device and uninstall everything so I can try again later. If I had known this was going to be a problem, I would have not bought the printer and just kept on doing what we'd been doing.

Hello SarahD_07,
Welcome to the HP Support Forums!
I understand you are having some troubles getting the Envy 5530 printing wireless on Windows 8.1. Are you able to take the I.P address of the 5530, type it into the address bar of your web browser and hit enter. Does it load a page about the printer?
Run the Print and Scan Dr to see if it can clear up the scanning issues if you can view that above page.
I will look out for your reply,
JERENDS
I work on behalf of HP
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HP Envy 5530 won't scan to my Mac

My HP Envy 5530 was iffy at scanning previously with my Mac, but now that I've updated my Mac's operating system to Yosemite (Version 10.10.1), I can't get the printer to scan at all, it says it can't find the computer. It prints and copies just fine though. I also want to keep it connected to my Mac through a USB cord not through wifi. I tried installing the HP Print and Scan Doctor program. I downloaded it but my Mac says it can't open it as it doesn't have the program to open it with - it must be a pc only program.
Please help!

I was able to get this working again...
My issue was that with Mcafee...the Mcafee firewall default was to setup my wifi as PUBLIC...as a result, any of my wifi devices (including HP Envy, Apple TV, etc) were automatically BLOCKED and not showing up....once i changed this setting to PRIVATE, all of my devices began working properly again....
I am using Yosemite and now the scanner works just fine...I have tested this on an iMac, iMac 5k, and macbook...same issue and solution applied...
I hope this helps someone

HP ENVY 5530 will NOT print in win 8.1

New HP ENVY 5530 wireless printer bought 2 days ago. Will NOT print a single document in Windows 8.1. It's scanning perfectly, I can also print from my Android HP eprint App perfectly. The printer is showing as connected and working properly (as evidenced by printing ability from other device).
The printer acknowledges I'm trying to print a Word doc, the printer message box, when clicked, shows me the document has been sent to the printer yet it sits there for about 3 - 4 seconds then ...DISAPPEARS and no document comes out the printer.
I have done everything I can think of....And, looking at the printer properties, it seems to have created its own dedicated Port which shows as "WSD...long number etc" Please help. Thanks!

UPDATE: I am utterly discouraged, frustrated and pretty annoyed now. Windows 8 and 8.1 are obviously the cause ofserious issues with HP ENVY 5530 (and other HP printers!) I have been on the phone since 11/26/13 and spoken to no less than 6 different people, one of which was a supervisor (Jay) at the HP Total Care Tech Support dept. My issue has slowly been escalated to the Lead Stream Dept. which was of no concrete help! I just got off the phone with one of the engineers (name: Sanal, in India) and he could not resolve the issue ater uninstalling, reinstalling and cleaning up the registry, checking the spooler etc etc. His advice was to call my ISP Comcast and get them to change the 'channel' to 11 as the printer works best under channel 11....?!?! WHY? I am not about to include another party to add to my issue! I think I need to take this printer back and buy one that I have researched and know for a fact works perfectly under Win 8.1!!!! I am so angry at this minute! How is this in god's name possible not to have a patch for this APPARENTLY COMMON issue your HP newer model printers are having with win 8 and 8.1??? I was reassured each and every time the issue would be resolved during each and every call I made! No one can resolve the inability of the printer and laptop to communicate. It shows are connected, online, functioning, is set up and installed properly.... it will scan, copy and even print docs from my Android YET NOTHING will print not even a test page from my Acer Laptop which is less than 10 months old!! HP scan doctor cannot figure out what is wrong either. Its test page does not print, yet its INTERNAL test page printed just fine. SMH.....sigh.....

HP Envy 5530 won't print in color from Mac

My printer won't print anything in color from my Mac. I've tried printing from Word and from a PDF, and each time only black ink will show up. I've tried:Removing the black ink catridge and printing with just colorShaking the color ink cartridgeRemoving and putting back the color ink cartridgePrinting a test page (color doesn't work for this, either- nothing prints at all when I do this)Double and triple checking my print settings The only ink color that my computer says is "low" is yellow. I'm printing wirelessly, but because black ink prints fine, I'm willing to bet there's no connection problems. DO NOT try to sell me more ink; I am already upset with HP enough as it is. The last thing I want to do right now is buy more of its ineffective products. Please help me fix this problem.
Thank yoooouuuuu

Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having issues with printing in colour from your Mac to your Envy 5530. I can help with that. To start, this document outlines how to troubleshoot print quality issues with your printer. When you get to the Solutions that suggest replacing the cartridges you can instead click on this link to contact HP Support. On this page if you scroll down and fill out the form you will find their contact number. I will warn you that if the cartridge is showing as low their solution may be to replace the cartridge with a new cartridge. I hope this helps and I hope you have a great day!

HP Envy 5530 won't print wirelessly

I have a laptop, mobile and desktop at my house. When I first bought my printer, it connected through my wireless BT hub fine. The password worked and it printed from my mobile as well. Then I tried printing a month later. It would not work, despite saying it was connected. My other computer Windows 7 computer and I have a Windows 7 laptop. We also missed out on a InstantInk black cartridge. It still is recognised by the desktop computer. It just won't print on command. We had to buy a USB cable for the laptop. That will work. I bought this printer to make it easy for all of our devices to print. I don't understand why it started working, then suddenly stopped. We ran diagnostics and also phoned the HP helpline. No one could help us. Please let us know what is wrong as we haven't changed any wireless settings. The hub remains the same and our other devices in our home can use the internet. I will have to return this printer if it doesn't work soon. I bought it in November.

Hello , Welcome to the HP forum. I understand that you are having a network communications issue with your Envy 5530. I would like to help. I am surprised that the HP technical support people could not get this fixed for you.Could I have a list of any trouble shooting steps you have already done? Have you restored the network defaults on the printer and ran the wireless setup wizard again?Have you turned the hub off then on again? Try going through this document and let me know if it helps.Printer Does Not Maintain Wireless Connection

Envy 5530 wont install on windows 8.1

I bought an envy 5530 about a year ago and used it on my win7 desktop great. I recently bought a win8.1 laptop and have been trying, in vane, to install this printer. The os is 64bit on the laptop. I even used the recommended full software solution on hp website and still no joy.
I have ran diagnostics. I have used microsoft fixit. I have uninstalled and reinstalled. no joy.
I can only connect wirelessly and the printer sees the network modem great. I have tried to access the network modem from the laptop and I cannot get inside it to see the settings. The laptop communicates with the internet beautifully though.
If someone needs more information to assist me, please let me know what you need and I will provide it asap so I can get it running again.

solved on my own after about 10 hours - thanks to all who read and had no input

HP Envy 5530 e-all-in-one... lost ability to scan a page to email...

Error "there was a problem connecting to the server" came up when trying to scant to email on my Chromebook via the clouds. Was working. prior to being shut down for a week while on vacation. I can scan to a ssd chip and get to PC that way. I printed out Config. page. Internet & status show connected. Router/modem ok for my pc, and wife's. Hit retry several times... no good. Attempted several full tries. Got a new password, no change. Shut down equipment a couple of times... no change. Printer approx... 100 days old. Low end printer for low usage, and low price... can't invest too much in it for fixing. But, not eager to buy another one either!? Hum? Any ideas?
This question was solved.
View Solution.

Hi Sturgeon,
Welcome to the HP Support Forums. I understand that you have encountered difficulties when trying to use the scan to email feature of your Envy 5530 printer.
There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please test the scan to email feature. If it works there is no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
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Hp envy 5530 connection

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