HP ENVY 5530 no computer found

I bought my HP ENVY 5530 about a year ago and have not had any problems with it until now. I keep trying to print stuff (word documents, photos, emails...) and nothing happens. No messages come up on the printer. When I click on the printer icon on the computer it the status says 'Printing' but soon changes to 'Error'.I tried to scan something to the computer and the printer says 'No Computer found'. How do I fix this??

Alright here's what we'll do.On your PC click on Start.In the box that says Search Programs and Files type in Services and press enter.In this window click on Component Services (Local) on the left.On the right side click scroll down to Print Spooler.Right click on Print Spooler and click on Stop.Open Computer and go to C:/Windows/System32/spool/printersDelete everything in this folder.Go back to where you right clicked on Print Spooler, right click on it, and click on Start.Try printing.If you are still unable to print or scan then the next step would be to uninstall and reinstall the drivers for your printer. You can find the latest drivers by clicking on this link. I hope this helps and I hope you have a great weekend!

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HP Envy 4500 - No Computer Found

I recently purchases an HP Envy 4500 and am using it wirelessly. I am unable to print or scan any documents. This happened intermittantly a couple of times and rebooting and powering off the printer seemed to fix it. I have been unable to print or scan anything for a few days now. I'm using an HP desktop running Windows 8.

Hi there, try following the troubleshooting steps listed here to resolve your issue.
Best.
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I am an HP employee.

HP Envy 5530 - computer won't recognize that the printer is on the same network

Product Name: HP ENVY 5530
OS: Windows 8.1
No changes made to system before issue occured
I bought this wireless printer last week (5-13-14). I have a working printer that was connected to my husband's work laptop via USB cable, but needed one to connect to our family computer, which is in a different room with the modem/router. My husband travels for work, so I want to be able to print without disturbing him and while he is away on business. I turned the printer on and connected it to my network with the password and printed out the network settings and the wireless report. There are about 8 other wireless networks in range of my printer (we're in a residential neighborhood), but we aren't having a problem with it connecting to someone elses stuff. I went online to download the driver software and it downloaded fine. I clicked on the desktop icon to launch the control panel for the printer and it opened up for me to install the printer. I went through every step and it won't recognize the IP address or the name of the printer, and therefore won't open up for me to do any scanning. Both the printer and PC are connected to the same network, but they won't recognize each other when it comes to going through the HP software to scan or print. I can go into word or something to print and it will let me print wirelessly, but it won't do anything from the control panel of the print software because it thinks the printer hasn't been installed. I've had Windows 8 on this computer since I bought it in 2012, but I have the computer defaulted to go to my desktop instead of the start screen, so I don't know if that makes a difference. I am going to go ahead and remove the device and uninstall everything so I can try again later. If I had known this was going to be a problem, I would have not bought the printer and just kept on doing what we'd been doing.

Hello SarahD_07,
Welcome to the HP Support Forums!
I understand you are having some troubles getting the Envy 5530 printing wireless on Windows 8.1. Are you able to take the I.P address of the 5530, type it into the address bar of your web browser and hit enter. Does it load a page about the printer?
Run the Print and Scan Dr to see if it can clear up the scanning issues if you can view that above page.
I will look out for your reply,
JERENDS
I work on behalf of HP
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New HP envy 5530 won't print from my computer

I just installed my HP envy 5530 through a wireless connection. It will not print anything from my computer. It shows it is printing but then the printer doesn't do anything. I can print from my andriod phone though. I have tried using the HP print and scan doctor. It says everything is fine. When I try to print a test page it doens't do anything- it will print an internal test page though. I have tried uninstalling and reinstalling the software (I also removed all old HP software)- that didn't help. I also tried turning off my firewalls- also didn't help. Not sure what else to do.
I have windows 8.1 and an acer computer. I have had wireless printers before (HP) and never had a problem.
Thanks for your help.
Tara

Hi usmc_roque,
Thank you for your reply.
I would suggest the following:
- Uninstall the software. Uninstalling the Printer Software.
- Remove USB cable.
- Reboot PC.
- Download and re-install the software. HP ENVY 5530 e-All-in-One Printer Drivers . click the next button next to the Operating System type. (Make sure to choose Windows XP), scroll down, and click on Driver - Product Installation Software (1), then click on the blue download button next to HP ENVY 5530 e-All-in-One Printer series Full Feature Software and Drivers to download the driver.
Try this as the HP Printer Install Wizard for Windows, is only compatible with Windows 7, and up to Windows 8.1.
Hi dwneylonsr,
Thank you for your response.
I would suggest to power off the PC, then the printer. Unplug the power to your router for 30 seconds, plug the router back in. Then turn back on the printer, then the PC. After that try to Uninstall the Printer Software, and re-install again. HP Printer Install Wizard for Windows.
Hope this information helps, and have a good day.
RnRMusicMan
I work on behalf of HP
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Envy 5530 can't find scanned photos on my windows 7 PC

I have just got my printer and want to scan some very old photos into my PC. The printer screen says 'scan to computer or others'. I chose computer and scanning started but I can't find my photo anywhere. I was not asked where to put the photo or any other info about my computer. I also tried the 'other' option but a message asking me to ensure the software had been installed. I ran the disc that came with the computer to start with. I can print from my PC and ipad. Help please.

Hey @ChrisFay,
Welcome to the HP Support Forums!
It is very strange that your HP Envy 5530 is scanning but your photos cannot be found anywhere on your computer. Because you have run the Full Feature Software and Driver install for your product is does appear that everything is installed as it should be.
When you're scanning from the Front Panel of the product it will scan automatically to the default 'save to' location. With the HP Scan software the default 'save to location' for JPEGS is your pictures folder. With PDF files the default location is your Documents folder.
Also, when you select 'Scan' from the front panel of the printer and choose Computer it should display your computer name to select as the computer you want to scan to. To find out your computer name you can:
Click on your Start menu
Right click on Computer
Left click on Properties
Near the bottom it will display 'Computer name' - this is the name you should be selecting on the front panel of your product.
I'm going to provide you with a document for step-by-step instructions for scanning from the Front Panel on the printer:
Scan From the Control Panel for HP ENVY 5530 e-All-in-One
Once the scan has completed successfully it should automatically launch the 'save to' file location on your computer. Please be advised that this may take a few moments to open.
Should this still not work than please try to scan from the HP Scan Software on your computer so we can ensure functionality:
Scan from Windows 7 With the Full Feature HP Software for HP Multifunction Printers
If the Front Panel scan or the HP Scan don't work for you than you need to run the HP Print and Scan Doctor tool to 'fix scanning'. This tool will automatically detect and attempt to fix different scanning issues that can arise with the printer or with the computer.
HP Print and Scan Doctor
Please let me know if these steps helped to resolve your issue today. Good luck!
X-23
I work on behalf of HP
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Envy 5530 Unnsuccessful Network Installation

I have purchased a HP Envy 5532 a few months ago and i worked, then it stopped connecting so I reinstalled everything and reinstalled it again and I can't get it the printer to connect to my HP Pavillion Laptop My PC is running Windows 8 I have set up the printer and it has found my wireless network and I can print to it from my iphone. However, it will not install successfully from my PC. I have tried both the CD and the download several times.I have also uninstalled the software and started from the beginning as suggested on other postings and I get Unsuccessful Network Installation or Printer Connection Unsuccessful. I have turned off the firewall, but this did not help. I have also taken the following steps:Hold down the Windows Logo key on the keyboard and the 'R' to open the run box, type %temp%Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deletedUninstall the software againWhen the uninstall has completed restart the computerFollow these steps to reset the registry settings and options for Windows Installer. Hold down the Windows Logo key on the keyboard and the 'R' to open the run boxIn the Open box, type msiexec /unregister, and then click OK.Hold down the Windows Logo key on the keyboard and the 'R' to open the run boxIn the Open box, type msiexec /regserver, and then click OK *Note: there is a space between the c and the /
Run Disk cleanup from Accessories\ System Tool < Download and install the latest version of Adobe flash player Restart the computerDownload and run the HP Printer Install Wizard for WindowsThe HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer. Please help, what else do i need to do. This has taken hours and not making any progress.

Hi , Welcome to the HP Forums! I understand that you have an unsuccessful network installation with your HP Envy 5530, on Windows 8. I am happy to look into this for you! Please try the following steps in this order: Uninstall the software. Uninstalling the Printer Software.Clean boot the computer. How to perform a clean boot in Windows.Disable any Antivirus programs. Disable Antivirus software.Disable any firewall programs. Windows Firewall from start to finish.Create a new user account. Managing User Accounts and Logins (Windows 8).Reinstall using the HP Printer Install Wizard for Windows. Let's see what happens! “Please click the Thumbs up icon below to thank me for responding.”

Scan with envy 5530 all in one and OSX 10.6.8

the scan does not work on my new envy 5530 all in onesuggestions on your docs imply using applications on mac: no result machine requires that software be connected except i had no software with my printer, was told mac did not require the installation of software. and the printer did work as soon as connected and set-up.where do i go from there? do i need software? where do i get/download it? i already returned printer once because of printing/paper loading problem (after using an epson wthout a glitch for 6 yrs - changed for less expensive usage) and chose this in part for the scan function. so please... help

Hi there, Welcome to the HP Forums! I see that you are having trouble scanning with your HP Envy 5530, on Mac OS X 10.6. I am happy to help you with your scanning! Some questions for you: Are you able to make copies with the printer, by using the scanner glass? Copying Documents.How is the printer connected? Wireless, or USB? You can use either HP Software for your scanning, or non-HP Software for scanning, as shown in this guide, How to Scan: Mac OS X v10.6, it is up to you. If you want to use HP Software, you will need to install the full feature software and drivers, found at this website, HP Customer Support - Software and Driver Downloads. If you are still having trouble scanning, please try going through this scanning guide, A 'The computer is not responding' Error Displays for the HP ENVY 5530 e-All-in-One and HP Deskjet Ink Advantage 4510 e-All-in-One Printer Series, and let me know what happens! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

Envy 5530 won't print or scan

Out of the blue I am unable to print via usb or wirelessly. I have tried the "Doctor" which keeps saying I do not have the "full" software and/or driver package. I have uninstalled/reinstalled what seems like 67 times. I have tried numerous fixes from the forum, all with no results. (Clean boot - DL software/drivers for Envy 5531, etc) My printer has wireless set up, but no computer found. I'm just going around & around with no solution in sight. If I'm seem frustrated, I am after spending 3-4 hours to get a document scanned (or even printed) that is necessary for medical reasons. Since I can't use it as a door stop or paperweight, ready to toss into dumpster. Printing should't be this hard!Thank you for letting me vent. Any help would be much, much appreciated. Toshiba satellite laptop Win 8.1 64bit Steve

Thank you for getting back to me @rjrabbit!
If the printer is having troubles performing a photo copy then you are likely looking at a hardware or power issue and not a software issue. To ensure the printer is still receiving full power it is recommend to plug the power into the wall directly and not a power surge protector. It may sounds silly but is a good way to ensure power is not a factor and may eliminate any unnecessary troubleshooting.
If you find your still getting the copy and scan issue when the printer is into a direct power source I suggest checking the firmware version on the printer. I was able to locate a firmware update for the ENVY 5530 on the HP web site. You will want to check the firmware version on the printer first.
To check the current firmware version on printer, you can print a status report.
To print a status report:
Press the Setup (wrench) icon at the top of the printer touch screen
Press Tools
Press Print Status Report
Once you locate the firmware version on the printer Status Report check to see if it matches Version ORL1CN1418AR. If not, then I recommend following this link to HP ENVY 5530 e-All-in-One Printer series Firmware Update. Download and run the Firmware update. Its recommended (if you have one) to have the printer plugged in USB when running a firmware update.
Thanks again for posting on the HP Forums! I hope this helps and please post back and let me know how it goes.
Cbert
I work on behalf of HP.
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ENVY 5530 printer showing offline on ipad

Just bought the ENVY 5530. Set up on home computer is fine, but not able to print from iPad. Keep getting error message stating printer is not online.
I've checked printer status on HP Connected and it shows online. Wifi connection indicator (blue light) on printer control panel is lit and not blinking. How is it possible that the iPad can locate the printer, but still come back with a message that the printer is offline? How else could the iPad locate the printer - makes absolutely no sense.
Any guidance is greatly appreciated. Please do not send me the following lnk as I found it to be useless.

Hi There,
You should be able to print using the iPad's in built printing app, AirPrint.
On IOS7 when selecting your image to print, try following the steps below:
If you're still not able to print using AirPrint, then I'd suggest powering down the printer and plugging it out for 30 secs before powering up again. If you still can't print, I would then restart your iPad and try to print again.
When you click the options Icon you should then be able to select the print Icon below: (You might need to scroll right after you hit options button to see the print icon)
You should then be in a position to select your printer. If the wi-fi function is on, then it should be visible.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
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HP Envy 5530 & Windows 8.1 : Does not print the whole document

Hello, I cannot seem to print an entire document longer than 3 pages with the HP Envy series & Windows 8.1 from any of my programs. It will stop after a handful of pages (randomized with which page it stops at), with a simple error message, "Could not print document." This goes for double sided as well as single sided pages. It doesn't matter if it is color or b/w. I first had the Envy 4500 and did everything I could to fix the issue. I uninstalled/reinstalled the drivers using both CD and online installers and ran the HP Print and Scan Doctor, which could not find any issues. The Network Configuration page & Test print pages were also fine. I tried printing immediately & printing once everything has spooled. Nothing worked. I finally gave up and upgraded to the 5530 in hopes that it was an incompatible driver. However, I am still having the same issues, despite the "all clear" from the Print & Scan Doctor. Please help!-ebdsnyder

Hi there, The only thing I can recommend at the moment would be to setup another instance of the network printer. Firstly I would recommnd setting up the printer with a Fixed IP address as if the IP address were to change later the printer would stop working. Then go into the Control Panel (use Windows Key and X and choose Control Panel from the menu that appears) and choose Devices and Printers. Click in the printers area and choose Add Printer. When the next screen comes up the computer, the system will search the local network and display any printers that are found on the network. Choose the Envy 5530 and click next The computer will then add a network port and ask you to choose the driver. Choose use driver that is currently installed. The computer will then ask you to Name the printer, choose a descriptive name that will help you identify it later. The computer will then ask you if you want to share the printer, I would recommnd not sharing it for now. The computer will then ask if you want to set this as the default printer, this choice is up to you. Click print a test page to check that the printer works and then click finish. After this you will have an extra printer icon for your device. I would recommend going into the Printer Properties on this new device and change the printer driver to the one that does not have the words Class driver after it (The Class driver is a cut down in OS version of the complete driver). This can be done from the Printer Properties advanced tab. I hope this all makes sense. Good luck and if you have any question please post them back here and I will try and help you out.

HP Envy 5530 Connection Issues

Hello,
I just purchased the HP Envy 5530 and have everything set up, however I cannot print anything. The printer is connected to our wi-fi, and the computer is a desktop that is directly connected. We have multiple devices in the house all connected to the same wi-fi, and none of them will print anything.
I have run the install program multiple times, and everytime the same thing happens. The printer shows it is connected. I enter the IP address and the installation program searches for it, but can never find anything. Same thing when trying from a mobile device or laptop. Searching but with no results.
PLEASE HELP!

Hello,
Please try the below steps to check if there is connectivity between the printer and the computer ( wireless).
> Open an Internet Explorer / Firefox . Type in the Printer's IP address in the address bar of Internet explorer and hit Enter Key.
> If printer's info show that indicates they are connected .
Let me know the result.
Regards,
Jabzi
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Although I am an HP employee, I am speaking for myself and not for HP.

HP Envy 5530

My printer doesn't scan or copy....only prints. I've been pulling my hair out on this printer for over 2 weeks now. It's doesn't recognize/read the software installed on the computer. The software CD that came with the printer installs on my computer, but the printer won't read it. I want to install via a USB cable, and initially I thought I had perhaps a faulty cable, but I bought a new one, and the problem persists. But nevermind the installation CD. I'm supposed to do certain tasks BEFORE even installing the software. It cleans the cartridges. It spits out a copy. It spits out copies of everything. It will print an alignment page, but when I place the page face down on the glass and press ok for alignment, it stalls with a blue screen that reads" C4EBA808", then it shows a white screen that reads ERROR and everything on the entire front panel screen continuously flashes and nothing functions. I can't even turn it off unless I unplug the power cord from the port. Basically, that scanner mechanism that is supposed to light up and move back and forth under the glass that scans and copies, will not work. I have tried everything imaginable and then some since 11/28 of this year to absolutely no avail. What really is a **bleep** shame is that we bought this printer just over a year ago (9/29/13), and never set it up for use until the day after this past Thanksgiving just a few weeks ago. So yes, I have the receipt and everything that came with the product, including a half dozen extra HP ink cartridges, but since it's a year "old", it's basically worthless to us and $108.00 including sales tax flushed down the toilet since HP probably won't take it back and ship us a re-furbished one, which is precisely what HP does all the time in situations like this. Making matters worse for us is the fact that this happens when we really need it the most. I'd like to know how to perhaps wipe everything clean from the printer as it was when I took it out of the plasic packaging, you know, language, country etc. I have yet to call HP as of today. I'll do it tomorrow becasue I'm too upset right now.

Hi @NORJC
Since you can not copy or scan, I believe the issue is the hardware, as the software has no impact on the copy feature.
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
Also, click the link below to ensure the printer has the latest firmware update. This firmware update can improve printer performance and fix miscellaneous defects.
HP ENVY 5530 e-All-in-One Printer series Firmware Update
If the issue persists, I suggest calling us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Envy 5530 won't scan to my Mac

My HP Envy 5530 was iffy at scanning previously with my Mac, but now that I've updated my Mac's operating system to Yosemite (Version 10.10.1), I can't get the printer to scan at all, it says it can't find the computer. It prints and copies just fine though. I also want to keep it connected to my Mac through a USB cord not through wifi. I tried installing the HP Print and Scan Doctor program. I downloaded it but my Mac says it can't open it as it doesn't have the program to open it with - it must be a pc only program.
Please help!

I was able to get this working again...
My issue was that with Mcafee...the Mcafee firewall default was to setup my wifi as PUBLIC...as a result, any of my wifi devices (including HP Envy, Apple TV, etc) were automatically BLOCKED and not showing up....once i changed this setting to PRIVATE, all of my devices began working properly again....
I am using Yosemite and now the scanner works just fine...I have tested this on an iMac, iMac 5k, and macbook...same issue and solution applied...
I hope this helps someone

HP Envy 5530 won't print in color from Mac

My printer won't print anything in color from my Mac. I've tried printing from Word and from a PDF, and each time only black ink will show up. I've tried:Removing the black ink catridge and printing with just colorShaking the color ink cartridgeRemoving and putting back the color ink cartridgePrinting a test page (color doesn't work for this, either- nothing prints at all when I do this)Double and triple checking my print settings The only ink color that my computer says is "low" is yellow. I'm printing wirelessly, but because black ink prints fine, I'm willing to bet there's no connection problems. DO NOT try to sell me more ink; I am already upset with HP enough as it is. The last thing I want to do right now is buy more of its ineffective products. Please help me fix this problem.
Thank yoooouuuuu

Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having issues with printing in colour from your Mac to your Envy 5530. I can help with that. To start, this document outlines how to troubleshoot print quality issues with your printer. When you get to the Solutions that suggest replacing the cartridges you can instead click on this link to contact HP Support. On this page if you scroll down and fill out the form you will find their contact number. I will warn you that if the cartridge is showing as low their solution may be to replace the cartridge with a new cartridge. I hope this helps and I hope you have a great day!

HP Envy 5530 won't print wirelessly

I have a laptop, mobile and desktop at my house. When I first bought my printer, it connected through my wireless BT hub fine. The password worked and it printed from my mobile as well. Then I tried printing a month later. It would not work, despite saying it was connected. My other computer Windows 7 computer and I have a Windows 7 laptop. We also missed out on a InstantInk black cartridge. It still is recognised by the desktop computer. It just won't print on command. We had to buy a USB cable for the laptop. That will work. I bought this printer to make it easy for all of our devices to print. I don't understand why it started working, then suddenly stopped. We ran diagnostics and also phoned the HP helpline. No one could help us. Please let us know what is wrong as we haven't changed any wireless settings. The hub remains the same and our other devices in our home can use the internet. I will have to return this printer if it doesn't work soon. I bought it in November.

Hello , Welcome to the HP forum. I understand that you are having a network communications issue with your Envy 5530. I would like to help. I am surprised that the HP technical support people could not get this fixed for you.Could I have a list of any trouble shooting steps you have already done? Have you restored the network defaults on the printer and ran the wireless setup wizard again?Have you turned the hub off then on again? Try going through this document and let me know if it helps.Printer Does Not Maintain Wireless Connection

HP ENVY 5530 no computer found

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