HP Envy 5530 not printing in color

Hello,
I have reinstalled the printer drivers. I have cleaned the printer heads. Both ink cartridges are full. However, every time I try to print something from the internet, the preview comes up in black and white. When I export the image to a pdf in the program, Preview, the printout comes out in Black and White even though the image is color.
I am at my wits end with this. I have even tried different browsers.
Thank you in advance for your help,
Jeff

Hi @StudioLily , and welcome to the HP Forums.
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP ENVY 5530 e-All-in-One Printer series Full Feature Software and Drivers.
Good luck and please let me know how it goes!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi @madlib
I would be happy to help you print both color and black and white with your Envy 5530. I understand the color is currently working, but the black is not. Please complete the steps presented in the following document in order to troubleshoot the issue; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

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Hey Sarah24,
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Hi there @ChuckHilde
Welcome to the HP Community
I saw your post about how you cannot print in color, and I would like to refer you to try the steps I previously recommended in another thread. The printer itself prints in color, therefor there is most likely settings on your Mac that need to be changed.
Click here to get to that thread and try the steps: Re: Printer Only Prints Pictures in Black & White
You should be able to print in color after those steps!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi there @Ashley31 , welcome to the forums
I read about how you cannot print or copy in color. Not copying in color is concerning, as the copy is a stand alone function that does not involve the computer in any way.
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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi there @Ashley31 , welcome to the forums
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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00206040&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
I am an HP employee.
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Hi there @Aido2014 ,
Welcome to the Community!
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Have an awesome Friday!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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Hi @staffordgirl
Are you able to copy in color? I ask because I want to ensure the root cause is not the printer before I start suggesting steps to take on the Mac.
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Click the Repair Disk Permissions button at the bottom of the window.
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Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Hello @zeitman , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having issues printing color. I would like to try and assist.
Due to system limitations, the printer requires a minimum of 10.7 to be installed. You can, however, download and install the Mac print software relating to HP. This should allow you to have functionality:
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Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi MrsLoghouse,
I would like to help you print from Word on your Mac. Because you can print from other programs, I trust the issue is not actually related to the HP Printer. Damaged documents or documents that contain damaged graphics or damaged fonts can cause print errors. Before you reinstall drivers or software, test the program's ability to print.
1. Open a new blank document in Word.
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5. If the document prints successfully, change to a different font, or insert clip art, a table, or a drawing object. How to troubleshoot print failures in Word for Mac, Excel for Mac or Powerpoint for Mac.
If the issue persists, I suggest you contact Microsoft, or reach out to the Microsoft Community.
I hope this is helpful.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Envy 5530 not printing in color

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