HP Envy 5530 will not scan

I originally posted this a week ago, and Sunshyn2005 was kind enough to reply. However I was not able to reply to that posting, the web page would not let me edit the message body..... Perhaps an invalid character in the posted help.
Windows 7 64 bit. I tried uninstalling and reinstalling the driver with the most current version. I have tried rebooting , repowering up. I have tried the diagnostic utility, it says the driver failed to communicate. The scan driver failed to communicate with the printer. Printer network settings have manual IP address on same subnet as computer. Printer will print just fine. I can also scan to email just fine.
The fix posted by Sunshyn2005, lengthy and ultimately produced the same result. I appreciate the post, but now I am really frustrated. I just wanted a printer with a working scanner, I scan a lot of documents and pictures. Instead I have spent hours chasing this issue and fighting even to get a posting up in this forum.
Sunshyn2005, thank you for attempting to help, but I am afraid all of those instructions produced the same result.
https://h30434.www3.hp.com/t5/forums/replypage/board-id/Scan/message-id/100287

Hi @Whatever9999
I must admit, I got a reply on our previous thread and noticed you didn't write anything, you had quoted my post 4 times then tagged your post 'did not work'. I didn't understand, I thought you were being rude! I see now that you were having difficulty with the forums reply page, I am sorry that happened and for assuming you were being rude
I am very glad you created a new thread and we can continue working with one another to find a solution to your scanning issue!
I can't help but wonder if the issue is related to the WIA on your computer and nothing to do with the HP software. I know your diagnostic utility said it was a driver issue, but now that we have done the steps I had you do, let's try the Print and Scan Doctor again.
Click here to download and run the Print and Scan Doctor > www.hp.com/go/tools
Please post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks ( ), the tool did not find any problems.
If you see green wrenches ( ), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
If you see a red X ( ), follow the on-screen instructions to resolve the issue.
Please follow the instructions below.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box
Type services.msc and press Enter
Locate Windows Image Acquisition (WIA)
Right click and open Properties
Stop the service from the General tab and then Start it again
Verify that the Startup type is set to Automatic rather then manual
Also, look for 'Shell Hardware Detection' in the list of services. If it is not enabled/started, make sure to enable/start the service, and make sure the Startup Type set as Automatically from its properties.
Locate the 'Remote Procedure Call (RPC)' in the list of services. If it is not enabled/started, make sure to enable/start the service, and make sure the Startup Type set as Automatically as well.
It might be a good idea to test the computers ability to scan as well. Try using one of the following methods to scan. If neither work than the issue is related to the computer and if they do work then the issue is isolated to our software.
Windows Fax and Scan Instructions
Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
Right-click the Start button (   ) in the lower left corner of the screen, click Search, and then type Fax and Scan.
Click  Windows Fax and Scan  in the results.
Click  New Scan, and then click Scan.
How to scan with Paint
Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
Right-click the Start button (   ) in the lower left corner of the screen, click Search, and then type  Paint.
ClickPaint  in the results.
ClickFile, and then clickFrom scanner or camera.
Select your printer, click OK, and then click  Scan.
Please let me know the outcome of these efforts. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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HP Envy 4500 will not scan to Mac

HP Envy 4500 will not scan to MAC. Printing works just fine but when I try to scan the printer says scanning but never completes the scan, there is no error message. I tried uninstall and reinstall of the software, upgraded to Mac OS Yosemite and tried re-install again, no luck.

Hi @eallen1219
From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
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When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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hello,
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Hi dna0825,
Sorry that didn't work.
I have provided a post from @pcwizard where he sets the Remote Procedure Call to manual and also the Shell Hardware Detection.
I would try this to see if it makes a difference.
Restart the Dependencies services.
This is a Windows issue and I would highly recommend to contact the computer manufacturer or Microsoft to see if they can resolve this issue if that didn't work.
Please let me know the results.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

My hp office jet printer will not scan a document wirelessly print works fine on wireless any thoughts on this problem

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http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Mac-OS-10-10-Yosemite-and-HP-Printer-Support/...
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Thanks Stan

Hello @snsokstan,
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http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Officejet Pro 8600 will not scan using my new OS X

HP Officejet Pro will not scan using my newly installed OS X. Help

Hello MHz67,
Welcome to the HP Forums.
I see that you are having an issue with the dpi not getting any higher than 300. I have done extensive research on this issue and I have added a screen shot to show that the highest dpi is 300 using the ADF. If you change to scan with the scanner glass then the dpi can be increased.
Firmware will not change this setting in any way so the only explanation is that you could possibly be using a none HP software to do your scans and that software may have been changed.
I have even opened Windows Fax and Scan software on a Windows 7 operating system and still it will not go past 300 dpi.
I have had the same results on a Mac operating system as well.
I do apologize for the inconvenience.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP
Attachments:
300 DPI from ADF.jpg ‏41 KB

My HP Photosmart Printer/Scanner will not scan since installing Maverick help

Since installing Maverick my HP printer/scanner will not scan documents print or save them, how can I fix this?

this worked for my HP printer/scanner:
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go to System Preferences > Printers & Scanners > Print
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