HP Envy 5530 & Windows 8.1 : Does not print the whole document

Hello, I cannot seem to print an entire document longer than 3 pages with the HP Envy series & Windows 8.1 from any of my programs. It will stop after a handful of pages (randomized with which page it stops at), with a simple error message, "Could not print document." This goes for double sided as well as single sided pages. It doesn't matter if it is color or b/w. I first had the Envy 4500 and did everything I could to fix the issue. I uninstalled/reinstalled the drivers using both CD and online installers and ran the HP Print and Scan Doctor, which could not find any issues. The Network Configuration page & Test print pages were also fine. I tried printing immediately & printing once everything has spooled. Nothing worked. I finally gave up and upgraded to the 5530 in hopes that it was an incompatible driver. However, I am still having the same issues, despite the "all clear" from the Print & Scan Doctor. Please help!-ebdsnyder

Hi there, The only thing I can recommend at the moment would be to setup another instance of the network printer. Firstly I would recommnd setting up the printer with a Fixed IP address as if the IP address were to change later the printer would stop working. Then go into the Control Panel (use Windows Key and X and choose Control Panel from the menu that appears) and choose Devices and Printers. Click in the printers area and choose Add Printer. When the next screen comes up the computer, the system will search the local network and display any printers that are found on the network. Choose the Envy 5530 and click next The computer will then add a network port and ask you to choose the driver. Choose use driver that is currently installed. The computer will then ask you to Name the printer, choose a descriptive name that will help you identify it later. The computer will then ask you if you want to share the printer, I would recommnd not sharing it for now. The computer will then ask if you want to set this as the default printer, this choice is up to you. Click print a test page to check that the printer works and then click finish. After this you will have an extra printer icon for your device. I would recommend going into the Printer Properties on this new device and change the printer driver to the one that does not have the words Class driver after it (The Class driver is a cut down in OS version of the complete driver). This can be done from the Printer Properties advanced tab. I hope this all makes sense. Good luck and if you have any question please post them back here and I will try and help you out.

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HP Envy 5530 & Windows 8.1 : Does not print the whole document

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