Hp envy 5531 Will No Longer Scan or Copy

Question

So far I had really enjoyed using my HP Envy 5531 Printer. However,  about a month or two ago my printer's screen showed that it had an update available. I went ahead and told it to do the update, but now my printers scan and copy functions no longer will function. It will not scan or copy from either the computer or directly from the printer. This is a frustrating issue and is going to be a big problem when it is time to change the ink cartridges since it uses the scan function to calibrate the print heads.
When trying to copy or scan directly on the printer sometimes the scan bar will move a bit then stop and screen on the printer has a circle that spins and spins; other times the scan bar does not move at all and I only get the spinning circle.  I waited once to see how long it would spin to see if it would give me some sort of error code but after 4 hours I gave up. The only way to get it off this spinning circle and back to the menu screens is to turn off the printer.  When trying to scan from a computer I get an error that says cannot establish communication.
When printer is turned on the scan bar does move slightly back and forth, and lights for a second ( I believe this is an startup check).
I am running Windows 8, However, since this is also happening on the printer itself I believe  this is a hardware issue and not a software issue.
What I have done so far to try and correct the issue, but nothing worked:
         Tried to scan or copy on the printer itself (this is part of my problem, does not work)
         Check if able to scan from multiple computers (and tried it on a computers that are running: Windows 8,  8.1, 7, and Vista.)
         Ran HP Print and scan doctor numerous times with these results: Driver check has yellow triangle with exclamation point (I have uninstalled and reinstalled the driver software I do not believe this is the real problem since it will not print on the printer itself) & green circle with a wrench  on Windows (WIA) Scan.
         Uninstall and reinstall software
         factory reset the printer
         unplugged printer overnight
my question is;  is there some way I can get the update off of the printer to see if that fixes it? or is there something I can put into the printer itself to reprogram it and fix the scanner problem?  
I am still under warranty, but would rather not be without a printer if it is at all possible that I can do something on my own.  
Thanks so much for your time!

Answer 1

Hello there @kmk0573, welcome to the forums!
I have read through your post about your HP Envy 5531 no longer copying or scanning. The issue, as you mentioned is a hardware issue with the printer itself. To  answer your question, no, there is not a way to revert the update that had been done.
My best suggestion to you would be to call HP directly and inquire about a replacement printer under warranty. I understand you may be printer-less for a bit of time however, I think it's worth it! You have tried all of the steps I would have suggested.
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a wonderful day
R a i n b o w 7000I work on behalf of HP
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