HP Envy 5532 Printer - unable to install a driver with full functionality

Question

Hi we have purchased a HP Envy 5532 all-in-one and were advised (and as stated on the packaging) that it will print 2 sided automatically.
So far we have followed the instructions on various sites but we do not appear to have the option in the printer's Preferences  to be able to select 2 sided printing from the drop down list on the layout screen as there is no drop down list in there to select from as illustrated in the screen grab below:
The options to the left of the screen grab allow me to select a manual 2 sided option where it will prompt us to reload the paper manually but no automatic options?
Our operating system is: Windows 8.1 Pro 64-bit and we have been on www.hp.com and downloaded the appropriate driverfor this environment.
The driver currently installed is: HP Envy 5530 Series Class Driver - the driver would not install off the disk which came with the printer so this was the recommended official download via the HP website
We have run the HP Print and Scan Doctor supplied on HP Connected it found issues with the driver "the Driver does not have full functions installed" and attempted to download a fully featured driver - this has failed again and again.... to load
We then downloaded and ran the "HP Installation failure unknown device" application and followed this to the letter 5 times!!! all this did was to stop the printer working at all. It ran until the install stage and then it keeps coming up unable to install on network - the printer is there on our network with an IP address???
We disabled all Firewalls and ran the install without any start up items running via misconfig options as directed but still it fails at the same point on installation.
We had to uninstall all HP drivers and let the PC "add a printer" via the Control Panel options which it has and we are able to print again but we do not have full functionality as we still can not print automatic 2 sided copies and when we run HP Print and Scan Doctor it still recognises that we do not have full functionality!!!
Any help would be appreciated
Thanks  Steve

Answer 1

@Steve_Reeder, welcome to the Community
I read through your post about how you do not have access to the full software and options for your Envy 5532, as the Full Feature driver is not installing successfully on your Windows 8.1 system. I saw that you have tried various troubleshooting steps, such as a Clean Boot (msconfig), the Print and Scan Doctor, etc.
I will do my best to make some helpful suggestions to you to try out.
It seems as though you are trying to install on your network, could you possibly try installing the printer as a USB connection, and afterwards converting the USB connection to wireless through the HP software (applies to wireless connection and not ethernet)? If you're installing ethernet, skip this suggestion.
You could also try installing the printer under a Clean Boot (msconfig) and turn off your firewall, under a new user account with Admin Privileges, to see if that will work.
Another idea would be to run the System File Checker to see if this scan will pick up any issues:
Using System File Checker to Restore System Files
Please let me know your findings thus far, and if you notice any error messages or codes, let me know all of the details.
I hope to hear from you, enjoy your Wednesday
R a i n b o w 7000I work on behalf of HP
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