HP Envy 5643 Cannot find wireless networks

Hi, 
I purchased this printer a day ago and it connected successfully with my wifi network through the setup wizard. I'm not sure what has happened but it somehow lost the connection and is unable to find wifi networks. When using the setup wizard it searches and doesnt find anything (before it found my network as well as sorrounding networks). 
I tried connecting it through a USB and configuring it that way but even then I get an error saying its unable to connect. 
I'm using a Mac if that helps. 

Hello @Pleaseworkty , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into connectivity issues.  I'd like to help!
What version of Mac are you using?
- Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
I'd recommend performing a power reset on the printer.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I'd also suggest the following document;
Wireless printing center Troubleshooting Issues
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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