HP Envy 5660 - Paper jam message

Our HP Envy 5660 printer is 2 weeks old. It was purchased at an electronics chain store.
Set-up was easy. No issues until the second week of ownership. An error message popped up reporting a paper jam issue. Followed directions to take out the jammed paper. Note, there was no paper jammed nor any pieces of paper stuck in the printer.
I thought perhaps the paper tray needed attention. Not the case.
No changes have been made to our system before the issue occurred
Somebody, please help us clear up this problem.
Thanks, Tomodachi
This question was solved.
View Solution.

Hi @Tomodachi
Is this the document you used to troubleshoot the original paper jam message? A 'Paper Jam' Message Displays on the Control Panel.
If not, please skim through it to ensure you have done all of the necessary troubleshooting. If the issue persists, I suggest leaving the printer on and unplugging the power cable for a minute to perform a hard reset.
If the issue still remains resolved, I'd call HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

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Thank you for visiting the HP Support Forums.
Just a reminder that this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
semads wrote:
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OrnahP
HP Support Forums Moderator
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RnRMusicMan
I work on behalf of HP
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Please is anyone out who can heIp me.
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next step couldn't be done because the paper is not loading.

@CAGY, take a look at this HP link on how to clear a jam.
Please mark the post that solves your issue as "Accept as Solution".
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I am not a HP employee.

HP Envy 5660 - Paper jam message

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