Hp envy 6 1040EW audio volume buttons don't work

hello, i'm new to the forum
i have a problem with my HP Envy Ultrabook 1040EW with the volume buttons (f9, f10 and f11 )
they will only work when i have opened the beats audio application or i've clicked on the speaker sign
were you can slide the volume up and down.
if anyone has the answer or the same issue please reply.
Thank you very much

BartB,
Access the BIOS menu and reset the factory defaults.
1.       Shut down the laptop
2.       Restart it and tap the F10 key repeatedly
3.       It should lead you into the BIOS menu
4.       Press F9 to load defaults and then F10 to save and exit
The compuer should then restart and take you back to your main desktop screen. Once there test out those 3 keys.
Please respond back with your results.
Thanks
Clicking the White Kudos star on the left is a way to say Thanks!
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

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