HP Envy 6 1210sw - both hinges broken, already repaired two times

Dear Support Team / Forum Users, I am writing to seek for advice on the famous 'broken hinges' issue, this time with my 2 years-old HP Envy 6 1210sw laptop. Both of the screen hinges are broken now (for the third time), which makes it impossible to use the laptop comfortably of course. This particular machine has already been serviced twice due to the same issue - I have always got a new screen lid replaced. However, as this is a design fault, the hinges would be broken again after 4-6 months of usage. The warranty on the machine has ended in April 2015, however the warranty on the screen lid / hinges must have been extended, as they have been replaced. It makes no sense though to replace them over and over again with a new screen lid, as they will brake anyway. HP, please advise what could be done in this matter - do you replace the badly designed machines with the new ones? Thank you for your support.

Hi @MV91 ,
I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
Regards,
George
I work for HP

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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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I am currently deployed to the Middle East. Stateside, I work as a computer technician and operate a helpdesk. I deal with various computer brands on a day to day basis. I bought a Toshiba laptop, model Satellite C655-S5122, for personal use from a friend before I deployed. I already owned an ASUS tablet but wanted a way to more conveniently take online college courses. The Toshiba was only two months old when I purchased it. I inspected the computer and there was no damage to the outside and functioned properly. Three months after I purchased the computer I noticed the left hinge of the lid did not close properly. Not long afterwards the right hinge started malfunctioning also. I have seen this issue in other computer brands. Typically the issue can be resolved with replacing a screw that is loose or fallen out all together. I took the back off the computer in an attempt to tighten the screws that hold the hinges in place. It did not take me long to realize just how poorly made this computer is. The hinges were screwed into the bottom plastic shell. The plastic screw holes that hold the hinges in place had completely broken off. The screw holes were not even reinforced. I understand this is a base model computer; however, it was unable to hold up to normal wear and tear. The computer has not been dropped, hit, or slammed. When closing the lid I have always held both sides and closed it easily. I am very disappointed in how this computer was designed. I have attached pictures showing the problem. Pic 1 shows the screws that hold down the hinge with the broken plastic attached.Pic 2 shows the plastic that houses the screw holes. The plastic was painted copper to look like metal.Pic 3 shows both hinges that have broken the plasticPic 4 shows the broken plastic that used to be the screw holes I want to reiterate that the computer in the above pictures was not dropped or mishandled in any way. The damages occurred from normal wear and tear. The Toshiba Satellite C655-S5122 is by far the most poorly designed computer I have ever worked on. I will not be purchasing another Toshiba brand product and will not recommend the brand to my customers until Toshiba can produce a better product.

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Thank you for your patience,
Toshiba Repair Depot Customer By Phone (Entered by Toshiba Customer Relations)12/10/2012 04:04 PMI would like to see the pictures Customer By Phone (Entered by Erika Sala)12/10/2012 04:00 PMI have a case number **** Removed***. It said that they are attaching pictures and there's no picture. Response Via Email (Susan Herrschaft)12/10/2012 03:23 PMYour computer is currently on a quote hold because we found LIQUID_DAMAGE_REPLACE SYSTEM BOARD_KEYBOARD. The standard warranty does not cover this type of issue. If you would like us to proceed with this repair there will be a charge of
$ 325.00.We accept Visa, Mstr Cd & Amex. Please give us a call at 1-800-457-7777. If we do not hear back from you, we will send the unit back unrepaired on 12/14/12. The reference number is 1**** Removed***.
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Re: Envy m7 Notebook with a Broken Hinge
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‎09-08-2014 11:58 PM
Hi Jeff or anyone from HP support I have A pavilion G7 2054 SA (UK model ) which has a broken left hinge can some one please help me as to how to return to Hp as my laptop is still under warranty. please see below:-
HP product warranty results
The following information was returned for your product
Serial number [edited Serial Number by Moderator] Product number b3r83ea Warranty status Covered under warranty Warranty end date 2014-10-07 (YYYY-MM-DD)
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Hi @polemanone ,
I have sent you a private message. If you are not sure how to check your private message then this post has instructions that will guide you through the process.
Regards,
George
I work for HP

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Link to picture
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http://imgur.com/flCzn.jpg
http://imgur.com/Ksq25.jpg
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Moderator note; embedded picture(s) totalling >50K converted to link(s) Forum Rules

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