HP Envy 7640 won't print photos from photo tray using MacBook Pro

Question

My new HP Envy 7640 will not print photo's from the photo tray. The photo tray option is not highlighted to choose it. I have restarted both the HP and MacPro several time. What am I missing?

Answer 1

Hello @MEMEF,
Welcome to the HP Support Forums!
I would like to work with you today with resolving the Photo Tray printing option issue that you're experiencing when printing from your Mac OS X computer to your HP ENVY 7640 e-All-in-One Printer. Due to the lack of Photo Tray options there is a chance that your HP Envy print driver is not being properly utilized on the Mac Computer. However, in order for me to provide you with accurate support on the Mac I do need to confirm what version of the Mac Operating System you're using?
In the meantime, I am going to have you check on your Mac to ensure that the HP Envy driver is selected and not the Apple AirPrint driver. The AirPrint driver is a generic driver offered by Apple to allow for basic printing ability. Because it is not a Full Feature driver that comes with your printer you may not have all the printing features that you should have on your printer. To check the driver please follow the steps below.
1. Click the Apple menu, and then click System Preferences.
2. Click Print & Scan, and then check if the name of your printer displays in the Printers list.
3. If your printer is already listed, remove and re-add the printer to confirm communication with the Mac. Click the name of your printer, click the minus sign (), and then delete the printer
4. Click the plus sign (), click Add Printer or Scanner, click the name of your printer
5. Click the Use or Print Using box, and then select the name of your printer in the pop-up menu. Ensure that you have the HP Envy driver selected and not the AirPrint.
6. Click Add to add the printer to the list.
- Source
The options may differ on your Mac if you're running an earlier Operating System.
Once the correct driver has been verified as added in, please try printing to your Photo Tray again.
Please respond to this post with the result of your troubleshooting. Should the issue persist, be sure to include your Operating System in your next post. Best of luck!
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