HP Envy 7645 won't make copies using the printer's feed

When I place my to-be-copied paper into the feed on top of the printer, it will feed 1/2 way and say it is copying, but ulitmately it ends up with a spinning wheel on the screen until I finally have to cancel it. Then it feeds a blank page through the printer, but will not release the original and will not allow me to power down the printer. Ultimately I have to pull the plug and then turn it back on to reset. This seems to be a problem with this model. Is there something that can be done to fix it? (It will not copy at all if I place the original on the scan glass)  Thank you!

I just found a post about plugging it directly into the wall outlet and it has worked twice in a row. Will call it good for now and come back if there are further problems. Thank you!

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