HP Envy All-in-One Missing Parts

My fiance just bought me the HP Envy all-in-one desktop computer. He was going to set it up for me yesterday and noticed it's missing the dongle for the wireless keyboard and wireless mouse. Has anyone else had this issue after purchasing this product?
We got it from our local Best Buy store and it was in a sealed box so we know it wasn't a returned product. Our store only has 1 left at least from what we saw on the shelves and hope they can fix our issue today.

Dongle is a small USB part and found near the keyboard or mouse box. Sometimes inside the keyboard and mouse (In a dongle housing, you would find a pocket/socket where it can be stored.)
Refer documentation to locate the dongle or call HP.
Wish you luck,
Karthik
--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"

Similar Messages

Wireless printing problem with HP Envy all-in-one 110 when running Mac OS 10.7

I just bought the HP Envy all-in-one 110. I have a Macbook Air running IS 10.7. I managed to install the software correctly and the wirless network light is showing on the printer. I ran a test page from the printer and all the settings say they are "enabled." But I still can't get the printer to print over the wireless network. When I plugged in a USB cable, I managed to get it to print. I have a wireless router running over the Sonic.net DSL network. Network strength is good. I've switched off and restarted all equipment several times but still no results. Help!

Hi,
I believe the router may not support Multicasting, a network protocol used for Apple's Bonjour service to operate as it should.
Will be helpful to know the exact router brand and model.
As a workaroung, you may try setting the printer by using standard IP, it should allow you to print, however the router issue (more likely) have to be handled first to allow the full software functionality including scanning.
Follow the steps below to set an IP print queue, it will also help to better understand the cause for the problem:
Enter System Preferences > Print & Scan.
Click the plus sign.
Click the IP icon.
Select the HP Jetdirect Socket protocol.
Enter the printer IP address into the Address field
Now try printing using the newly created print queue, listed as the printer IP address.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Connecting a second monitor to an Envy All-In-One

Please excuse my ignorance on this topic in advance.
I just purchased an HP Envy All-In-One. Model 23o014; Product F3E94AA#ABA. I'm running Windows 8.1. I'm very happy with my purchase so far.
I also purchased an AOC E2470Sw monitor and would like to connect this as a second monitor to the All-In-One.
The AOC monitor has a VGA(? - 15 pin connector) connection), but also has two HDMI inputs. I THOUGHT (with concurrence from my distracted salesman) that I could connect the two using the HDMI connectors on both machines, but I'm getting a blank screen on the AOC when I try it.
What am I doing wrong?
Thanks,
Sally
This question was solved.
View Solution.

Hi...
The HDMI connector on the base is an input,not an output. For a second monitor, you would need to go with a USB to video adapter.
... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.

The Drive carriage in my Envy All-in-One will vibrate and make a "Buzzing" noise

The Drive carriage in my Envy All-in-One will vibrate and make a "Buzzing" noise. I can stop the noise temporarily by pushing in on the drive. The noise always returns.

Heavy wrote:
The Drive carriage
By Drive carriage do you mean cd/dvd drive?, could you plese give more details
Charles
Independent Computer Technician

Psc 1315 all-in-one.missing text when using scanning window

hello everyone, i am new to all this forum stuff...i have a psc hp 1315 all-in-one printer..it works fine when i print a document THROUGH my pc, as the computer automatically aligns the page...but when i place a document on the viewing window under the lid, and push the relevant button/s ON the printer,manually, it comes out with about an inch of the text at the bottom, missing, and about the same vertically down the right side....
i have tried the troubleshooting/help pages, on the hp website,+ the printers user manual, but no joy...i am no expert on printers so i don't want to do anything major,until i have sought proper advice....i hope i have been specific enough
heres hoping that there are some out there who can help.
have a nice day
mr nice guy

What program are you printing from? It would appear your are printing in graphics mode (rather then black text) and that your printer is running out of cyan ink.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

New Envy All in One won't let me use my email address to email scans

Hi, I have just purchased 2 HP Envy 7640 e All in One Series machines.
Setting up the Scan to email option I have to insert my own email address for it to send me a pin number (and to put on emails it sends out - I think ??) my email is: [email protected] I get a message saying "enter a valid email address" I have had this on only a very few sites in the past and believe it is because the domain is numbers only.
has anyone any suggestions?
thanks in advance

Hello Brian567,
Welcome to the HP Support Forums!
I understand you are looking to setup Scan to Email on the ENVY 7640, but the Email you are trying to use is not being accepted.
More than likely the issue is being caused by the Email domain you are trying to enter. Do you have another email with a more common domain to try? For example, Gmail, MSN, etc.
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

New hp envy all in one printer shows a blank page after scanning

I just went through this problem with my old printer and hp sent me a refurbished (new) one. I go to scan something into my computer and it won't scan. It shows a blank page on preview. I checked the settings and they all seem to be right. I am not wanting to spend 3 hours with support and another 3 weeks to get a new printer. Can you help me?

Please check the copying function. Is that blank.
If the printer is copying blank there could be something else wrong with the Envy 120
We have had reports of pages being placed upside down.
The Envy 120 scans with the original facing up.
Russ@HP
Say thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution
(Although I am employed by HP, I am speaking for myself and not for HP)
+++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP 4500 Envy all in one printer

My printer used to scan documents, no problem. I have the printer up to be wireless. Now it is scanning only a portion, like the logo or the document in several portions. I have uninstalled the software and reinstalled. I have updated the software from the HP website. Have made sure the settings say scan whole document. It prints and copies fine, just have issues with the scan.
This question was solved.
View Solution.

Hi @yoritz,
Welcome to the HP Forums!
I am sorry to hear that you are having trouble scanning with your HP Envy 4500, but I am happy to help!
Please take a look through this general scanning guide, A 'Connection Error' or 'Computer Not Found' Message Displays When Scanning for HP ENVY 4500 e-All-i.... As I believe it has solutions that could resolve your issue.
If you still need further assistance, please reply with the Operating System you are using. If you do not know the Operating System you are using, please visit this website. Whatsmyos.
Thank you for posting, and have a wonderful day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Where to insert memory card on hp envy all in one

Where do I insert a memory card on hp envy in order to print a photo?

Hi,
HP Cartridge Protection is a feature meant to avoid couterthief.
A Protected Cartridge is a USED cartridge which been protected by its previous owner.
Once a Cartridge being protected by a user from the HP software, the cartridge can only be used the specific printer, it cannot be used on any other printer.
You will need to replace the protected cartridge in order to resolve the problem, its protection cannot be disabled.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HDMI IN port on ENVY All-in-One Product 23se-d494

I just purchased this at Best Buy. It appears to have an HDMI IN port (not out), and the sales person assured me I could use it, for example, to connect a DVD player or XBox. I would like to use it to connect a 2nd computer and to switch between the two. However, I see no way to change the display to the HDMI IN port, and there is no documentation anywhere on this (or other) features of this hardware.
I'd be grateful for any assistance you can provide.
This question was solved.
View Solution.

MathGuyTulsa, welcome to the forum.
Here is a guide that will help you connect a computer to your computer. I have always used a crossover cable to connect from a LAN port on one computer to a LAN port on the other computer. This works very well.
Figure 3: Back I/O ports
1 - DC input power port
2 - Power activity indicator light
3 - LAN
4 - USB 2.0: 4
5 - Audio: Line out
6 - Audio: Subwoofer
Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

Trying to ininstall full software and driver 120 envy all in one windows 8.1

i tryed hp scan doctor no luck i have disk that came with printer help!!!

Hi @CBim2
Please download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
If this does not work either, please let me know exactly what is happening. Are you getting an error message, if so, what does it say?
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

I have an envy all in one, how do i flip the image to print on a transfer.

Trying to print on a t-shirt transfer and i need to flip the image. I don't seem to find the right setting.

Hi,
Normally you can flip from application(s) before send to the printer. Please also check this:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=bpu02032&lc=en&product=61561
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

How do I disable cartridge protection on hp envy all-in-one 4500e printer

Installed a colour cartridge but get error message saying it is cartridge protected and printer refused to print. How do I disable the cartridge protection feature on this printer?

Hi,
HP Cartridge Protection is a feature meant to avoid couterthief.
A Protected Cartridge is a USED cartridge which been protected by its previous owner.
Once a Cartridge being protected by a user from the HP software, the cartridge can only be used the specific printer, it cannot be used on any other printer.
You will need to replace the protected cartridge in order to resolve the problem, its protection cannot be disabled.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Screen won't wake up after long sleep. HP Envy All-in-one, no touch screen, windows 8

If asleep for a short time (+ or - 30 mins), it wakes up. For a longer time, the computer comes alive, but the screen stays dark blue. If I wait two minutes and then move the mouse or space bar, the screen comes up.
I worked through the on line help, changed several settings, but it did not help.

Hello Ken900,
Please take a look at this document, which provides troubleshooting steps that I hope, will help resolve your 'waking up/freezing' issue.
If I have been helpful or if you’d like to say thanks you can click the white star under my name to give me Kudos. I really appreciate it!
Please let me know if this helps resolve your issue.
Good luck!
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Missing part for planned order-reg

Hi,
I want to see missing parts list against planned orders. I checked through MDVP but it shows all components as missing parts eventhough stock is available.
Is there any way to see this.
Regards
Karthik

Dear Karthikeyan,
In general Availability check is done at production order level and rarely in REM scenario's this check is
carried out at planned order level.
Because planned order's are a proposal,which may/may not be converted into a production order.
At planned order level you carry out an ATP check and its based on the checking group,checking
rule,and the scope of check.
So check the config settings in OPJJ particularly for the scope of check.
Here the check box -->check without RLT plays a vital role.
once after carrying out ATP,the system shows the committed quantity,say if the order is for 100 and
suppose if the raw materials are available only for making 20 means then after making ATP check in the
planned order header you can see an additonal field called commited quantity below the order quantity.
Check in MD12 for an individual planned order and it works based on the availability check value
assigned in the material master.
Regards
Mangalraj.S

HP Envy All-in-One Missing Parts

Similar Messages

Maybe you are looking for