HP ENVY dv6 Notebook PC

After two days my laptop basically stopped charing, the plug isn't working properly, I tested a charge cable from my brother's laptop, it also didn't work, sometimes it shows as its connected for a few seconds, but it says "not charging"
it eventually works for a few seconds and stops.. i dont know what to do..

Hi @Canepa ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

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HP ENVY dv6 Notebook PC no longer recognizes my iphone

why won't my HP ENVY dv6 Notebook PC no longer recognizes my iphone or flash drives, It uses windows 8. I did refresh my computer due to viruses. All are cleared but won't recognize devices

Hi AOD13,
Sorry to hear about the issues with the Envy. I will be happy to help but I need some additional information. What is your operating system? What is your product number?
Find your product number on a notebook:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108
Finding your OS:
http://windows.microsoft.com/en-CA/windows/which-operating-system
Thank you,
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Thank you,
BHK6
I work on behalf of HP

Resored envy dv6 notebook and windows 8 won't load i dont have the discs

I bought an HP envy dv6 notebook used with Windows 8. The person I bought it from did not remove her password or fingerprint scan, I was unable to reach them (i bought it out of state). I did some research and found the best thing to do was a complete system restore - which i followed the directions and did. I do not have the original driver disc.
I am now in a contant loop where it comes up with the first password which I successfully changed but would like to remove. When it starts to load the administrator it goes into a constant loop of Windows did not load properly. Restart the computer. And I fo around and around, I have tried everything I have found on here and many other sires and still I am unable to get it to work.
I have a Windows 7 disc but I am afraid to even try it since I was told that the reset to factory settings would work and it doesn't I do not want to do anymore damage.
I did notice that the born on date say 00/00/0000 I am not sure if that is part of the problem or not
This question was solved.
View Solution.

When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
Please contact official HP Customer Support in your country / region, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for the computer. Software may not be covered by the warranty and there may be a charge for the HP Recovery Media.
If you have any further questions, please don't hesitate to ask.
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Frank
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Envy dv6 notebook - Hard drive failure - How do I get windows 8 reloaded on my Notebook

Hard drive failed in the notebook / laptop. How do I get windows 8 back on the new drive? Hp told me they will not send or sell me recovery disks. WHat kind of crap is that?
Help!

Once one is out of warranty HP is not obligated to send recocovery media for free. Owners have a responsibility to create the recovery media shortly after removing their notebook during the inital product setup.
You can purhase the recovery media from HP here.
The BIOS does hold the product code for Windows 8, so that is a non issue.
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HP ENVY dv6 Notebook PC and error "P2PP BurnBoot Check Failed "

Hi,
I just had a new hard drive put in to my laptop but can't get the recovery media for Windows 8 and drivers to install. It runs the 4 disks that originally came with my laptop. However, after restarting and attempting to install the media, it provides the error message "P2PP BurnBoot Check Failed." I ran tests on the hard drive and memory and both passed just fine. I read about the BIOS date but mine is already set for 2012. Any suggestions?

Hi,
One other possible option you could consider is the following.
Download the OEM Windows 8 Image file on the following link - Note that this Image file is subject to a download cap, so you may need to try over a period of a few hours before the download starts successfully.
https://docs.google.com/file/d/0B0W9PBigPy94aVJWSndyTFNFMzg/edit?pli=1
If you need a utility to create a bootable Flash Drive for this Image, try the free application below.
http://rufus.akeo.ie/
The product key for Windows 8 is encrypted in your bios chip and will be automatically read during installation.
Additional software and drivers you may require can be found by entering either your full Model No. or Product No. Here.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
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HP ENVY dv6-7356se Notebook PC

Hello Guys ,
After i did update to Windows 8.1 my Fingerprint Sensor Driver not working anymore !
my laptop model is HP ENVY dv6-7356se Notebook PC.
I have tried the steps mentioned below, still i am unable to make it work.
Please help me with the same.
Thanks,
Ni**bleep** Parekh

find here:
http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-dv6-Notebook-PC-series/5330549/model/6421922...
on Driver-Keyboard,Mouse and Input Devices
Download Validating Fingerprint Sensor Drive.exe
Wisnu Suryandi

Battery/charger ENVY dv6 7210us

I have an HP ENVY dv6 notebook PC, model 7210us, serial number: (Personal information removed), product number: C2M11UA#ABA
BIOS: F.25, Processor AMD-A8-4500M APU. This notebook is about 2 years old.
The problem is with the battery charging. Specifically, when plugged into the A/C the indicator states: "0%, Plugged In, Charging". However, the battery is not charging. This problem started about a month ago. And it was around the time that I upgraded to Windows 8.1.
Thinking it was either the power cord or battery, I purchased a new battery and changed out the A/C power supply & cords.
First, the A/C supply change did not solve the problem, still 0%, Pluggd In, Charging.
Second, I replaced the battery with a new one. Initially the tray indicator stated 50%, Plugged In, Charging. But again, the battery was not being charged. It would remain at 50% until unplugged and then the battery would take over and begin draining. This continued until the new battery registered 0%, Plugged In, Charging.
Thinking it may be a driver issue:
Third, I followed youtube example where I uninstalled both battery and charger drivers located in Device Manager, powering down, reinstalling the battery and A/C then restarting the PC. The devices would reload on boot up. What i noticed was that the indicator, in the tray, would begin 'tanking' up, graphically showing that the battery symbol was 'filling'. It would do this for about 10 seconds, then stop, displaying an empty battery. Still the message 0%, Plugged In, Charging.
Fourth, I upgraded the BIOS to F.25. I used the HP Support Assistant to identify and install the upgrade. It was successful. I then tried the Third option again, with the same results, 0%, Plugged In, Charging.
Fifth, While in the HP Support Assistant, I ran the Battery Check tool and both batteries and both are O.K. per the HP Tool.
Sixth, I've followed HP Support note to hard reset, by removing the battery and A/C, holding the power button for 30 seconds and powering up, same problem.
The indicator light, located adjacent to the A/C plug into the computer, is 'orange' in color, indicating that it is charging. but again, 0%, Plugged In, Charging. I've left the notebook plugged in for days, same problem. Also, I've left the notebook UN-plugged for days, same problem.
As I mentioned above, this problem started 'around' the time when I upgraded to Windows 8.1. Once upgraded, I immediately had issues with the built in WiFi not working. It was as if the notebook could not recognise the built in hardware. I ended up using an external USB WiFi. Once installed, the internal WiFi began operating properly. The WiFi problem took my attention, so I cant be sure that the battery/charging problem happened at the same time; but I'm pretty certain it did, as it took a while for the battery to discharge as I keep it plugged into A/C when in the office.
I contacted HP support; but unfortunatly my notebook is out of warranty and HP requires payment for phone service. I did speak to both Hardware and Software specialists, but they were of little help. They did say that the problem was either soft or hardware and that they could determine software and fix that over the phone.
I am told that the charging system is seperate from the operating system. That there is a dedicated circuit on the System Board that could be the culprit. I'm not certain that's accurate. I was hoping that the upgrade to 8.1 caused a software problem.
Can anyone give advice or help in identifing where the problem is? Or if this is a known problem?
I've tried to list as much detail as possible. Thank you in advance for your help.
Sincerely,
/Bill

Hi @eusbs ,
Welcome to the HP forum!
This is a wonderful place to find information and get input on your issues!
I grasp that after updating to Windows 8.1 you are experiencing a battery issue. Thinking it could be the battery or power cord you replaced both the the issue remains.
You have tried troubleshooting the issue to no avail.
You are correct there is a dedicated circuit on the motherboard that could be the issue.
I know you ran the HP Support Assistant to get the HP updates, but have you done all your Windows updates?
I realize you have tested the batteries but did you try to calibrate them?
Testing and Calibrating the Battery (Windows 8)
You could try a Refresh Your PC to Resolve Problems (Windows 8).
I believe this will take you back to Windows 8 your original OS. If you are again able to charge the battery, then it is not hardware.
If you are still unable to charge the battery after the refresh it is most likely the motherboard.
If it again charges, reinstall the Windows 8.1 update and if the issue remains please contactMicrosoft support for assistance as it would seem to be the update causing the problem.
Contact Us - Microsoft Support
I hope this has been helpful.
Sparkles1
I work on behalf of HP
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My Hp Envy Dv6 7214Tx Slow downs few time.

Hello
My Envy Dv6 notebook slow down sometimes. I am using windows 8. It happens a very few times. Without any reason. When i open task manager to see what is using the resoursces. Surprisingly. non of the thing is using resoruces. but the computer processing becomes very slow.
Is it a hardware problem?
Thanks
Farooq
This question was solved.
View Solution.

Try the second link
Resolving slow system performance (Windows 7)
Resolving slow system performance (Windows 8)
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Is there a hidden screw or latch under the ctrl key to release the keyboard on the HP ENVY dv6-7250?

The keyboard is damaged and I want to replace it.
I have a HP Envy dv6 Notebook PC Model # C2L44UA#ABL with S/N {Content Removed}
i believe the part number is B6R23AV WIN 8 MULTI lANGUAGE 64.1.1 dv6 for the keyboard.
I removed all the screws and separated the top surface that holds the keyboard but something under the ctrl key is holding everything together.
Is there a release mechanism in that area. If so how does it work?

Maybe this will help:
How to disassemble HP Pavilion dv6 laptop
Kind Regards,
Dragon-Fur

The fingerprint reader for HP ENVY dv6-7204se Notebook PC stopped working

I have HP Notebook PC with these spesifications:
HP ENVY dv6-7204se Notebook PC Product Specifications
The fingerprint reader has stopped working and when I check the biometric device in control panel I got this message: "
Windows did not find any biometric devices on this computer. You might need to attach your device of install device drivers".
I tried to fix this problem by going to this link Locate your product to get support
I did not get any results and it says that "We were unable to determine your specific product". I also tried
Automatically find your products and solutions, but again I get this message "0 HP products were discovered"
why I can't find support for HP ENVY dv6-7204se
I need your help in fixing the fingerprint reader ... thank you

Hello
I was unable to find the drivers searching with your product and model number as well.
I was able to keep searching and found this link and it was under our business site support. This is the drivers for your unit series and you should be able to download the fingerprint reader drivers from the link.
Let me know if this helps.
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HP ENVY dv6-7323cl Notebook PC Windows 10 install error (0xC1900101 - 0x20017)

The full error is: "The installation failed in the SAFE_OS phase with an error during BOOT operation. (0xC1900101 - 0x20017)" Curious if anyone was able to get their Envy dv6 upgraded from Win8.1 I have literally tried over 10 sulutions found on the web - Most of the solutions seem to come down to manufacturers updating BIOS. I know there was an update for the BIOS of this machine on 10/31/14 for ver. F25 and it has been installed, but if anyone has any ideas for this particular machine that has worked - Please share Thanks Edit* Things I have tried - Clean boot - Uninstalling AV - ISO from USB for Win10 - Windows Update to Win10 - Disabling Video,Sound, Biometrics - I am sure I am leaving a few out, but this gives an idea..

Hello
I was unable to find the drivers searching with your product and model number as well.
I was able to keep searching and found this link and it was under our business site support. This is the drivers for your unit series and you should be able to download the fingerprint reader drivers from the link.
Let me know if this helps.
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HP Envy dv6 Trackpad issues

I have a Hp Envy dv6 with nVIdia GT630M graphics. A lot of times, my trackpad has died on me and has left me in the blind. And recently, after installing the new updates on 01/11/2014, the multi-finger gestures on the trackpad do not work. It would be a big favour if you can help me out here as it is getting really frustating to use my laptop.
Thanks,
SassaW.

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like you are facing difficulties to disable the Touchpad on your Notebook
We will surely assist you with this
Steps to drain the Static charge and loading default BIOS settings to resolve the issue
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter
Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS
Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes
Step 08. Now please wait till the Unit loads the Windows Operating system
Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site
Please Click this Link to find more troubleshooting steps to resolve this issue
Click on the below shown link to find the steps involved in disabling the Touchpad
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03922412
Hope this helps, for any further queries reply to the post and feel free to join us again
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Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

Monitor problem with envy dv6-7214nr

I have a problem with my monitor. At the very top there is a single line that keeps flashing. What could the problem be? A bad monitor? Or something else?

Hi Antlan,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP ENVY dv6-7214nr Notebook and getting a flashing line on the screen. Try performing a hard reset. When performing a hard reset please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. If that does not help try to turn on the computer you start to press F11 repeatedly till the menu opens. You can do a system restore. You could check for a BIOS update.
Hope this is helpful.
Thanks.
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Upgrading video card on HP Envy dv6-7251er

Hello i`ve HP Envy dv6-7251er laptop C0V61EA, i7-3630QM, Intel HM77 Express, L3 6 МБ, 6 gb DDR3, NVIDIA GeForce GT 630M 2gb ddr3
1. I`d like to upgrade my video card on more powerful, so tell me please what is part model of video card i can change without change motherboard?
for example: GeForce GTX 680M or GeForce GTX 760M or radeon ..........
2. I use router zyxel keenetic giga 2, but standart drives do not detect my router, so how i can detected my router and how i have wi-fi connection (signal)?
Best regards
Man212

Hi:
There are no video "cards" in today's notebooks. All of the graphics chips (GPU's) are soldered to the motherboard.
A notebook PC is much different than a desktop. You can't just swap out one video adapter for another.
The only other supported motherboard that your notebook could support, is one with the nvidia GT 650 GPU chip on it and the cost of upgrading would not be worth it.
Yes, you can post your second question maybe in the notebook wireless section would be best.
Best Regards,
Paul

Touchpad not working in HP ENVY-dv6

Hi,
I have the same touchpad problem in my envy dv6 7382la laptop. I tried all possible solutions detailed in the forum but none work. However i want try updating the Bios. There is a problem installing the last version for win8 in my win8.1 OS???
(the page have not the last Bios version for win 8.1)
Thanks,

Hi tinti80,
Welcome to the HP Support Forums!
I understand that you are having trouble with your touchpad. I am happy to help you with this.
Like you, I checked and I cannot see a specific Windows 8.1 BIOS on the HP ENVY dv6-7382la Notebook PC support page.
In the absence of the BIOS the best bet then would be to be sure all the other device drivers are up to date for windows 8.1
You mentioned that you did the troubleshooting detailed in the forum for your issue, but it looks like your post was moved so I cannot see what may have been done or what process you followed. Just in case I have included the following:
Using and Troubleshooting the TouchPad or ClickPad (Windows 8)
Please double check that you have done all of those things.
If that does not help then in the absence of a windows 8.1 BIOS to try, I would try calling technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope that this helps.
Regards,
Malygris1
I work on behalf of HP
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HP ENVY dv6 Notebook PC

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