HP Envy dv6 Trackpad issues

I have a Hp Envy dv6 with nVIdia GT630M graphics. A lot of times, my trackpad has died on me and has left me in the blind. And recently, after installing the new updates on 01/11/2014, the multi-finger gestures on the trackpad do not work. It would be a big favour if you can help me out here as it is getting really frustating to use my laptop.
Thanks,
SassaW.

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like you are facing difficulties to disable the Touchpad on your Notebook
We will surely assist you with this
Steps to drain the Static charge and loading default BIOS settings to resolve the issue
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter
Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS
Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes
Step 08. Now please wait till the Unit loads the Windows Operating system
Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site
Please Click this Link to find more troubleshooting steps to resolve this issue
Click on the below shown link to find the steps involved in disabling the Touchpad
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03922412
Hope this helps, for any further queries reply to the post and feel free to join us again
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Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

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Hi AOD13,
Sorry to hear about the issues with the Envy. I will be happy to help but I need some additional information. What is your operating system? What is your product number?
Find your product number on a notebook:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108
Finding your OS:
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Hi @eusbs ,
Welcome to the HP forum!
This is a wonderful place to find information and get input on your issues!
I grasp that after updating to Windows 8.1 you are experiencing a battery issue. Thinking it could be the battery or power cord you replaced both the the issue remains.
You have tried troubleshooting the issue to no avail.
You are correct there is a dedicated circuit on the motherboard that could be the issue.
I know you ran the HP Support Assistant to get the HP updates, but have you done all your Windows updates?
I realize you have tested the batteries but did you try to calibrate them?
Testing and Calibrating the Battery (Windows 8)
You could try a Refresh Your PC to Resolve Problems (Windows 8).
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If you are still unable to charge the battery after the refresh it is most likely the motherboard.
If it again charges, reinstall the Windows 8.1 update and if the issue remains please contactMicrosoft support for assistance as it would seem to be the update causing the problem.
Contact Us - Microsoft Support
I hope this has been helpful.
Sparkles1
I work on behalf of HP
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Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Hi David:
Thank you for your inquiry. I am pleased to assist you the best I can!
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Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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View Solution.

When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
Please contact official HP Customer Support in your country / region, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for the computer. Software may not be covered by the warranty and there may be a charge for the HP Recovery Media.
If you have any further questions, please don't hesitate to ask.
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Hi tinti80,
Welcome to the HP Support Forums!
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I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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Check
http://partsurfer.hp.com/
I'm an HP Employee.
The opinions expressed here are my personal opinions, not of HP.
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Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.

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