Hp Envy Dv7 fingerprint reader stopped working ! what should I do?

Fingerprint reader of Hp Envy Dv7 stopped working after I downloaded and installed an update as Hp support assistant showed a message

I understand the fingerprint reader quick working after an HP Support Assistant update.
What was the name of the update that was applied?
What is the product number?
NOTE: Do NOT provide the serial number.
If you perform a system restore to a date before the update, does the fingerprint reader work?
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Pavilion dv7 fingerprint reader stops working after several hibernate/suspend cycles

After severl hibernate cycles, the fingerprint reader on my Pavilion dv7 latop stops working. The indicator LED no longer flashes (in either colour), and nothing happens when I scan my fingerprint. I'm forced to revert to password login.
This has been an issue since getting the laptop. Fingerprint scanning works fine at first after a reboot, but when I hibernate (or, for that matter, suspend) the laptop after using, I'm never sure whether the scanner is going to work when I restart it. Sometimes it does, sometimes it doesn't, and the only way that I've so far found to fix it is to reboot.
I've tried using installing the latest driver from HP's support site, although it seems to be dated May, 2011, and, interestingly, claims to fix a problem with not restarting after several hibernate cycles (hint: it doesn't). I've tried uninstalling and then re-installing the driver. Doesn't seem to make much difference.
Laptop is an HP Pavilion dv7-6166nr with Windows 7 64-bit Professional installed (although the problem was present with the factory-installed Windows 7 Home Premium).

Try downloading and running the HP Support Assistant if you have not already. It can search for updates for you specific to your notebook. Here is a link to the download: http://goo.gl/gvpTr
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Dv4t-1200 CTO Digital Persona Fingerprint Reader stopped working

I recently posted a question in the Windows 8 Expert Day forum, thought I was getting somewhere, and I think it either got too complicated or the Expert Day was over, so no more help. Don't know.
Here is the link to the full post, so that you can have full information of what has already been tried:
dv4t-1200-CTO-Digital-Persona-Fingerprint-Reader-stopped-working
I was hoping that someone might have further suggestions on the Service installation section in this inf is invalid message I keep getting while trying to install the drivers for the device.
I appreciate your help.
System: Pavilion dv4t-1200 CTO
Op System: Windows 8 64-bit Professional

I got this reply from DigitalPersona:
"DigitalPersona made the decision late last Spring, to discontinue the Personal products. There will be no further revisions."

W540 - Fingerprint reader stops working after sleep

Once again the fingerprint reader stopped working.
When I run the Lenovo Solution Center (v2.7.003 rev 19975) all appears normal. When I go to [Security]>[Fingerprint] I get a <Status> that it is enabled.
However when I [launch] > Fingerprint Manager Pro (v8.01.35 x64) I get the device is not connected.
See the pictures.
This occurred after coming out of sleep, and warm boot or cold boot did not change anything. It's now been 3 days. I have no idea what the hardware is doing as there are no lights. I did not install any new software, aside from the normal AV updates (MS Security and Malwarebytes ONLY! each aware of the other).
Administrative event logs do not reveal anything.
Device manager has no warning, neither does it show the fingerprint reader.
Scanning does nothing,
Any workaround ??? Any one else with these symptoms. I can deal with software, and drivers, but I cannot deal with failure to have hardware switches, lights, and other missing workstation attributes.
re: Lenovo W540 20BG, 32gb, Win 7 x64, BIOS 2.17, Samsung 1tb EVO

It's an on / off issue. Partly software and hardware. I think it a USB / reader problem. Only occurs occasionally when going to sleep. I do use Zentimo, so that may cause a disconnect when sleeping or at the very least let me know that a disconnect occured. I just type my user PW, as the reader's surrounding surface is now glossy, Never had that problem with other high gloss chassis. Oddly the track pad is immaculate and not shiny!
Reader resumes - in most cases - after cold boot with power off for a while. If I do a warm boot, the reader remains innactive and disconnected.
So far the machine from a software side is tamed and works great, it the harware interface with the internals that is a POS.
If the machine works great, it's because of Intel, nVidia, Micron, etc. The user dialog to the hardware is missing when PROBLEMS (not issues) occur.
Thank you for your concern. Hopefully these issues will be resolved after my yearly update. Albeit, Win 10 concerns me <vbg>. I think MS Win 10 will go the Adobe route, with a yearly subscription after the free 1 year.

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Pavilion dv7 fingerprint reader not working

Hi.
My HP Pavilion dv7 fingerprint reader isn't working. I have the SimplePass software that's powered by AuthenTec. When I open the SimplePass software, it doesn't seem like it knows I have a fingerprint reader.
I've tried installing new drivers but I can't seem to get anything to work.
Any help is really appreciated.

lyscarn,
Could be the order in which you are doing things, could be the HP SimplePass version would be happier on a different version, could be that you just need to kick the system (metaphorically speaking).
Assuming you are running Windows 7 or Windows 8 AND that you are not running Digital Persona
then
the following may help.
Find, open, and follow the instructions in the file named: Simple Instructions to Upgrade HP SimplePass
Kind Regards,
Dragon-Fur

FIngerprint reader stopped working after windows automatic updates

Hi,
I recently purchased an Envy j109tx laptop.
From day one the finger print scanner was not working.
After updating hp simplepass it started to work.
Again today I installed some windows update. After that it stopped working.
The light in the fingerprint reader is not turning on.
Is there a fix for this?
Someone please help me.
Thanks in advance.

@naga5speed ,
Hello and thank you for posting on the HP support forums. First thing did you do the windows update due to your system having some issue?
If not then do a system restore back before the update.
It is probably some microsoft update that is conflicting with the driver.
It is good to keep your system up to date. But it is better to make sure before you run an update that you take a look as to why you are updating.
Do I need to fix an issue?
If i do not do the update will something stop working?
Using Microsoft System Restore (Windows 8)
If this fails to work then you may have to back up your data and run a system recovery. The reason for this is what ever update you ran has made changes to system files or the registry that a restore will not fix.
Performing an HP system recovery (Windows 8)
Here is another link you may find useful.
Fix Microsoft Windows Update Issues
Please let me know how things go.
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

Ideapad U460 fingerprint reader stopped working

A few weeks ago the fingerprint scanner on my girlfriend's U460 stopped working. She was deep into a major project at the time so I wasn't able to really look into it until now. To the best of my knowledge no new software was installed around that time and the only updates would have come through Windows Update.
The software does not recognize that the fingerprint scanner is connected. I uninstalled the software, restarted, and installed the latest version (5.9.3.6245) for Windows 7 64-bit from the lenovo download page. The problem seems to be that either Windows isn't detecting the hardware or that it's been given a generic driver and I can't find it. There's nothing in the device manager that appears to be the fingerprint reader.
Normally with these symptoms I'd assume the hardware has gone bad, but looking for solutions there seem to be a lot of issues with Lenovo fingerprint readers. I just haven't seen anything about what I'm seeing specifically. Any ideas?

hey louiedog,
is there anything in the device manager called "security devices" ?
if there is, could you check if there is anything listed in it ?
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X230t Fingerprint Reader Stopped Working

It seems the fingerprint reader on my x230t decided to stop working. Running Windows 8.1 Pro x64. Device manager lists a "TouchChip Fingerprint Coprocessor (WBF advanced mode" under Biometric Devices and that's it. BIOS claims there is no fingerprint reader installed under the security tab, and the Lenovo Fingerprint software cannot detect the reader, either.
I appreciate any help!!!

HI Anthony, welcome to the forums,
you might like to add which operating system you have installed, which browser(s) you are experiencing the problem with and of course which version of the password manager software you have installed.
If you are using the chrome browser it would appear that a recent chrome update may have caused some issues.
http://forums.lenovo.com/t5/ThinkVantage-Technologies/Password-manager-not-work-on-new-Chrome/m-p/12...
Andy ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
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Fingerprint reader stopped working S440

Hi,
Before i went to bed it was working. But in the morning when i woke up, i found out when i was trying to log in with the scanner that it didnt recognized any finger movement on the scanner it just sudenly stopped working. Is there a way to find out if its a software or hardware problem? or maybe the scanner is just dirty? ( how to clean it properly?) Thx for the help

Problem solved after a lenovo software update. How can i clean the sensor or it is not needed to be cleaned?

Apple push has stopped working what should i do/

ALL OF A SUDDEN A NOTICE COMES UP ON MY PC SCREEN WHICH SAYS APPLE PUSH HAS STOPPED WORKING. ANYONE KNOW WHY AND IS IT OK JUST TO IGNORE.?

Try this document:
<http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html>
You are using Apple MAC right?

X230 Tablet fingerprint reader stopped working

Hi,
I am suspecting a hardware failure, but wanted to check the forums first anyway.
I have an X230 Tablet running Windows 8.1 Update. Fingerprint software 6.0. Was working fine (i.e. swipe to power on and log on to Windows and the Lenovo Password Mgr) until this morning. No more green light on the sensor, no function. Windows says that the fingerprint sensor is not available.
It was still showing up in Device Manager, I uninstalled it as part of some troubleshooting and it's not being detected anymore now.
Any ideas other than hardware?
Thanks,
SA.

Turns out I can't get into the BIOS... I suppose I locked it with my fingerprint. Talk about a catch-22.
It does ask for my BIOS password when cold booting (which is the same as the administration password I believe).
Is it a sign of larger trouble? Any way to override the BIOS access restrictions from within Windows?

Pavilion dv6 Fingerprint reader stopped working

hi, i have a program with my laptop. my laptop is :
HP Pavilion dv6t-6c00 CTO Entertainment Notebook PC
when i upgrate windown 7(64 bit) to windown 8.1 ( 64 bit ) , the pingerprint reader don't work. i installed this drivers but it isn't still work ...
i upgrated Bios and seach many drivers on website . but it dont work ...
pls help me ... thankssss

Hope this helps:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03446545&cc=us&dlc=en&lc=en
Wish you luck,
Karthik
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--Please mark the post that solves your problem as "Accepted Solution"

My apple ID has stop working what do I need to do?

My Apple ID stop working what do I need to do?

Stopped working in what way?? Are you using it with an itunes account or an icloud account?

Qosmio X300 - Fingerprint sensor stopped working

Hi, I wonder if someone can help me ?
First, please excuse my poor English, I'm Norwegian ( ! )
and allow me to tell you that I am just "normally" technical ...
-so please, please "speak" so I can understand.
My fingerprint sensor stopped working today, this has happen before,
restarting the computer has previously "fixed" the problem, but not today ... !
I have dowloaded and installed new drivers & software ( TrueSuite Access Manager ) ( from Toshiba support ) -- still not working ...
I have checked the Device manager ( Biometric Devices )
It says that the device is working properly. It says that the drivers are all up to date.
But it still does not work.
I've been on the phone with Toshiba support for a long time today, but not even support could help me ...
they had never heard of a similar problem on a Qosmio X300 before ( ? )
They suspcted that I had send it in for service ... and I would like to avvoid this, if I can ...
Cause that means that my computer will be gone for at least 14 days ...
I have also read all threads about fingerprint problems in this forum, and tried everything ... but nothing helps !
When I'm promted to scan my finger, the scanner seems to be "dead" ... ?
Can anyone please help me to solve this problem ?
Hoping for help !
Thanks so much for taking the time ...
Sincerely ms.norway

Hi Luke_1
Thanks so much for your answer. I did download the BIOS update, but got a message that I allready had the latest version,
so there would be no updates installed ... I guess that I ( without remembering ) dowloaded and updated this some time yesterday ( ! )
I guess that the next step will be to use the recovery disk ...
I would if possible, not do that, cause that means that I have to reinstall every program etc., right ?
Sorry ... this might sound like a stupid queston, but as I mentioned ... I'm just "normally" technical, so you have to excuse me on this :-)
Or I might just give up and send the computer in for service/repair ...
By doing this I might not have to reinstall everything , right ? ( hoping for a positive response on this )
I "suspect" that maybe the fingerprint sensor is broken, since I have tried all possible solutions ...
so this might be the best solution to my annoying problem ...
If anyone happens to have any other sugests, please respond.
Thanks again for your answer !

Hp Envy Dv7 fingerprint reader stopped working ! what should I do?

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