HP Envy dv7 - Windows 8.1 upgrade consistently fails

I have been trying for several weeks to upgrade my Envy dv7 laptop, and after spending several hours it eventually fails, popping up a message about failure 0xC1900101 - 0x40017. I am then forced to wait an extended time for this upgrade process to restore my previous version. As a result of this exercise I lose my laptop for 6-8 hours. Apart from the above message no useful information about exactly what failed is presented, which is infuriating because if I knew what was clobbering the upgrade I might be able to fix it - this laptop is rich with development tools and upgrades which might not be installed on a typical laptop, so I presume one of those might be causing problems. However all service packs and updates have been installed and unless Microsoft tell me what is causing the failure then I have zero chance of upgrading. The upgrade process goes thru a reboot and then a lengthy period with a 'Setting up' message gradually climbing to 100%. The failure occurs late in the process of 'Saving PC configuration'. From the appearance it looks as though the upgrade goes 99% of the way before failing.

I tried, and once again suffered an epic fail. I just wasted another 5 hours. The upgrade process went all the way through, then a failure was detected on boot up. It tried again, same result, so without giving me any choice it automatically installed my previous operating system. Then on boot up it shoved a big message in my face telling me how sorry they were that the upgrade failed. This is absolutely infuriating. I consider this upgrade process to be a monumental failure by Microsoft. Not because of the failure itself because I can accept things do fail - but of the complete lack of information provided about what caused the failure. Microsoft are not giving me any chance of being able to resolve this issue by understanding what is causing these failures. All I get is unhelpful messages saying FAILED. Why is it so difficult for the upgrade process to record a log file as it goes thru the process? What p's me off is that my Windows 8 continually pesters me to upgrade to Windows 8.1. When I try, it fails- treating me like the village idiot by withholding information about what is causing the failure. I've no idea why Microsoft would want to withhold such information. So far I have tried 3 times to do this upgrade, and probably spent the best part of 24 hours not being able to use my laptop whilst Microsoft's hopeless operating system upgrade fails. I now have a very expensive HP laptop which will shortly become a brick due to my not being able to upgrade the operating system - in due course Microsoft will withdraw support for Windows 8 and I won't be able to do any upgrades. Very unhappy user here.

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    This question was solved.
    View Solution.

    Hi,
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    BH
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    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
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