Hp Envy Dv7t Quad Edition NOT tested for Windows 10

I have been waiting for 5 days for the windows 10 update, my windows app says notify me when ready, i check tge update history and it has over 10+ failed attempts to install this new operating system.I havnt gotten a notification even tho it has been trying to download but failing. I tried the command prompt trick to force it and i waited 4 hours until it all downloaded. Then it was preparing to install and it failed. I've also checked if it is even compatible as i bought it january 2013 but it had windows 8 at the time. It tells me on the hp site that it hasnt been tested for Windows 10 and that is my theory on why my update has failed constantly. Even the update trouble shooters show the problem and cant fix it. I dont know what to do at this point i know im not going to maually do it using the creation tool. I am hoping i can get answers or get hp to verify my computer so i can finaly upgrade to windows 10 since it has tried to download and now i am in deep teritory of fear ill mess up my computer. If anyone can help get my model verified or give me a logical answer, i will be gratful.

Hi all. First off, I'm on a HP ENVY TouchSmart m6-k015dx Sleekbook, Windows 10. I've had it for two years now. A while back, it fell off of my bed in college but I didn't have any trouble with it until recently. 
It took me a while to discover the issue, I thought it was the touch pad because after updating to Windows 10, my buttons on the touch pad will not work. But sometimes when I would adjust my screen, it causes the cursor to move on its own, a bunch of these clear dots show up all down the middle of the screen, and it just clicks and moves things on its own. It's very annoying. The only temporary fix I have found is to use a little pressure onto the touch screen with my hands. It seems to send it back to normal until it acts up again. I'm just wondering, could me dropping it all those months ago be the cause? Should I take it to the shop? It's my school computer so it would have to be either a quick fix over a weekend or something because I need it for school. I've saw others have this same problem and it recommended to download some update, but where I'm windows 10 I can't find it. I just got to thinking that maybe it's where I dropped it a while back. The issue is very annoying and if there's a way to either disable the touch screen or something for Windows 10 to download to maybe try and fix it, that'd be great. It started this over the summer and I'm about to start classes again so I'd hate for this to be an ongoing issue while doing papers and the like.

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