HP Envy dvd drive issues after the Windows 8.1 update

I have a HP Envy and after the Windows 8.1 update the dvd drive is not working. I can see the drve but it is difficult to get the drive to open or recognise there is a disc in it. What can I do?

Hello @Jenino,
I understand that you are having issues with the Optical Drive on your HP ENVY 7 PC. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As with this I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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zkeith wrote:
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I tried all those options from on-line such as:
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↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

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↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Any solution to DVD drive issue post Lion install yet?

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Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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HP Envy dvd drive issues after the Windows 8.1 update

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