HP Envy error C00D11BA appears after installing Microsoft Word. No audio due to config conflict.

I was installing the newest version of Microsoft Office Home & Student 2013 and noticed that the tutorial had no audio.
After installation was complete, I had no audio at all on my new HP Envy laptop, whereas I had no problems beforehand.
I get this error message when I try to play a music file: Windows Media Player can't play the file because there is a problem with your sound device, such as a sound card or sound controller. I have nothing connected to the laptop, however. The internal speakers are not muted. There is no sound of any kind coming through my laptop speakers.

Hi GregoryLewis,
Welcome to the HP Forums! I see that you are having some sound issues and I will be happy to help. What is your product number? What is your operating system?
Find your product number on a notebook:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108
Finding your OS:
http://windows.microsoft.com/en-CA/windows/which-operating-system
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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