HP envy headphones not working

I have windows 7 on my HP envy 3D laptop. The headphones have suddenly stopped working when I put them in the jack. They work with my other devices but not with this laptop. Please help. I have enabled all the settings. From reading the posts here, I think i might need a driver or an update.

Get your Product Number by pressing Fn + Esc key or check the Service Tag attached to bottom of laptop..
Go to the link below or 'Support & Drivers' link at top of this page..Enter your Product Number .After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS. A list will populate with drivers.
http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en
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When in system preferences/sound/output do you see the headphones there? If so select them.
Try plugging the headphones in and out several times (there is a micro switch that can get stuck)
Try toggling the volume keys while plugging them in.
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HP Envy 15 x360 PC Windows 8.1 -Headphones not working on laptop

I'm having an issue with my headphones connecting to my laptop. When I plug my headphones into the audio jack the sound still comes from the laptops speakers not the headphones. I have looked in the sound options playback devices and my headphones do not appear. Also my computer won't automatically recognize the headphones when they are plugged in like it use to do.

Hello @slhaw,
Welcome to the HP Forums, I hope you enjoy your experience!
I have read your post on how the headphones on your computer are not working, and I would be happy to guide you towards a resolution!
To restore the audio to your headphone jack, I recommend installing the original software and hardware drivers that first came with your computer. This can be done by following this document on Using Recovery Manager to Restore Software and Drivers (Windows 8), as well as Using HP Support Assistant (Windows 8) to update the drivers.
When the software reinstallation has completed, shudown the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
reference: http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/No-Sound-on-HP/m-p/4669654/highlight/true#M...
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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Hi @parjinder82 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue of the Beats Audio not working correctly since you did the update for Windows 8.1 on your HP ENVY dv6t-7200 Notebook. Here is a document to check some settings that might be and issue with the software.
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Let me know, Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Hi, Can you see the headphone under Playback devices (Right click speaker icon at the bottom right) ? You may need to install driver for it. Firstly enable it, Windows 7 will search the right driver for you. Also find few steps given below might help you. http://support.hp.com/in-en/document/c01916592

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Hello sandirose5,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are having issues getting your headset working on your HP G6 Notebook. I am setting out some steps below for you to follow to see if we can get the Audio Troubleshooter to resolve your issue.
Step 1. Go to start menu and type "Troubleshooting"
Step 2. Click on Troubleshooting when it shows up
Step 3. Click on Troubleshoot Audio Playback in Hardware and Sound option
Step 3. Click Next
Step 4. Choose Headphones and Windows will automatically detect the problem
Step 5. Click on Apply Fix
This should be able to find a resolution to your audio. If you require additional support please re-post. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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i have phisical damage to the itouch (2 small dents in the back metal part) the left headphone is not working properly, i have tryed serveral differnt headphones so its deffintly the actuall ipod. I still have it coverd with apple care but i dont know if they will replace it because there is phisical damage.

If sound like your earphone jack needs to be replaced or adjusted.

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There is no email tech support, for new headphones you fill out a service request.
You can arrange online service here.
Service request.
To check the status of your warranty, go here.
http://www.apple.com/support/

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How do I test to see if the mic works? Is there a program to record stuff?
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I finally found a great converter for non nokia headphones...
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http://www.accessoryjack.com/compatible-3-5mm-nokia-to-iphone-headphone-adapter-cable-black.html
You are welcome!!

HP envy headphones not working

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