HP Envy laptop keyboard "bubbling"

Hi
I'm a newbie to these forums so hope I am doing this right.
I have a brand new HP Envy laptop, with the specs as below. I am having a problem with the physical keyboard bouncing up and down when I type. Its almost like there is an air bubble under half the keyboard. I can still use it but its annoying and I expect better quality for the almost $1200 price tag of this laptop. It was only bouncing a bit when I got it, but it seems to have gotten worse the longer I use it.
SO... I did reach out to HP support and they gave me instructions on how to take it to the HP service centre to get the keyboard replaced.
My concern is - I have over $2000 of design and business software on this machine now. Does anyone know if when they replace the keyboard they will have to reformat the harddrive and delete all my software? I really hope not! Also any idea how long this procedure will take? I am hoping they can do it while I wait so I dont have to give up my computer as I use it day and night.
Please advise if you know about this. thanks!
Product name:HP ENVY TS 15 Notebook PC
Keyboard revision:KBC Version 93.51
Total memory:16.00 GB
Processor name:Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

Hi,
You've got 2 posts, please use the following one:
http://h30434.www3.hp.com/t5/Other-Desktop-PC-Questions/HP-Envy-laptop-keyboard-quot-bubbling-quot/m...
Regards.
BH
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