HP Envy left side hinge / case separation

The case on my daughters HP Envy 17 is separating at the left side hinge. Recently, she noticed that each time she opens or closes the laptop, the stress from the hinge causes the case to separate and there is a popping sound.
(We can hear a small piece of metal or plastic shifting in the case if I tip it to one side or the other) The laptop has always been carefully handled and it almost never leaves her desktop.
I thought that perhaps the hinge was defective on this particular unit until I found the volume of complaints that are posted here and on locations on the internet.
I would guess that it is out of warrantee so I don't actually "expect" HP to do anything. However, given the number of complaints, it would be exceptionally wonderful if HP provide a solution for us. Up until this point, this has been a good laptop that has met our expectations. However, if we have to pay to send it in and get it repaired, we will probably choose to replace it with a laptop from another vendor.

@kwbjhb ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

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This question was solved.
View Solution.

@jdO1418
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
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I Work for HP

HP Envy left side hinge / case separation

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