HP Envy m6-1090ee (Left Hinge damaged)

Hi
I had purchased a HP Envy m6-1090ee model laptop at Dubai on July 2012. The laptop looked really good, with attractive price. I purchased the laptop and started to have problems since day one.
1. Excessive heat generation- since the air vents are the bottom face of the laptop and there is no way the hot air can vent out. I am expecting the laptop to have internal damages over a period of time.
2. The left hinge connecting the screen and the keypad, has been damaged. I am guessing this damage has been caused due to the excessive heat generation. Usally the left side of the laptop heats up much more than the right side. This has resulted in the outside of the screen face to open up while opening and closing the laptop. Thus exposing the internal components to further damage and heat.
My warranty has expired. HP has to do something about this, for its customer. Since I have seen similar complaints about this product.
Thank you
Alex Robert

Dear Advance 23. I received an email to my personal address which told me that you had sent a private message on the HP Forum related to my Envy Sleekbook problem. Actually, the "problem posting" you referenced was not my posting, although my problem was similar. HP has taken care of my "seized hinge" problem to my total satisfaction. I have not figured out how to go to my original posting so that I can mark it "Solved". I have never understood how message boards work, so I am not surprised that I cannot find my original posting. I am not sure that HP will take care of everyone with broken hinges in the same way they took care of me because I bought my laptop directly from HP, and it had been used very little with respect to opening and closing the hinges. In any case, I am totally satisfied with the response I got from HP in resolving my issue.

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@hzj123
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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@Sean139 ,
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Hi @hannahos ,
I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
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1. The only way HP epairs the hinge is replacing the entire LCD display, @US$190, with 7 - 9 days of turn around.
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Re: Envy m7 Notebook with a Broken Hinge
Options
‎09-08-2014 11:58 PM
Hi Jeff or anyone from HP support I have A pavilion G7 2054 SA (UK model ) which has a broken left hinge can some one please help me as to how to return to Hp as my laptop is still under warranty. please see below:-
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The following information was returned for your product
Serial number [edited Serial Number by Moderator] Product number b3r83ea Warranty status Covered under warranty Warranty end date 2014-10-07 (YYYY-MM-DD)
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Hi @polemanone ,
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Hi @yigitka ,
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If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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Hi, nebucad_nezzard
When it comes to International Warranty Service, Lenovo has this tool right here that will tell you if service is available in a country. It will also tell you what kind of service you can receive in said country. Put in your machine type and see what you can do!
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Hi Jordan,
I have a late 2008 Macbook Pro and it arrived with the exact same condition as yours.
Truth is I took no notice with it, guess it was probably just my piece that was like that.
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A year and a half later, the screen begin to peel away from the unibody surface, the metal surface that hold the screen together. It all happened and started from the left side. Closing the lid now showed a significant gap on the left side near the hinge.
2 years and 10 months after I got my Macbook Pro, the hinge has snapped. The screen has peeled signifcantly away from the unibody surface on the left side and now my right side is also affected.
I can only use my Macbook Pro with the wall supporting my screen now.
I implore you to return your Macbook, accept no flaws with the hinges at all.
Email me at [email protected] if you like to know more, or want to see pictures even.

HP Envy m6-1090ee (Left Hinge damaged)

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