HP Envy m6 Broken Hinge/Split Screen

Hi!
So I purchased this HP Envy m6 from Future Shop in Canada. 2 years later, it seems that the plastic covering left hinge (if the laptop were positioned as if you were using it) has broken off, and as a result the screen near the hinge has actually split open so that you can see the wires inside the screen. Attempting to close the lid will result in the split cracking open more, and to close it fully you need to push down on the screen to close the crack.
I am afraid to use my laptop further out of the fear that the crack will enlarge. Enclosed is an image of the issue. The screen itself works fine and so does the laptop.
What should I do now? Thanks.
Picture of the crack: http://i <dot> imgur <dot> com/o751HUg.jpg

@brian1999lin
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HP Envy m6 Broken hinge

I have same exact issue with broken hinge and cracked screen border on my HP Envy m6 1105dx. Otherwise the laptop is great. Jeff, thank you for helping others with with issue, please contact me asap, I can't close the laptop and my life and work depends on it. Thank you. Regards,Daniel

@JJ8
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details)
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Envy Sleekbook Broken Hinges

Hello, I seem to have the same issues as a lot of sleekbook users. I now have a split between the screen and the cover near the left hinge that happened when I went to close the computer. I have never dropped the computer or mishandled it in the 2 years that I have had the product. Is this issue a design issue? Has anyone had success with HP resolving this issue for them? Thank you!

Hi @rach825 ,
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I work on behalf of HP
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HP m6 broken hinge and screen

The hinges on my HP m6 laptop are breaking and as a result my screen is starting to break. I've noticed that many others have had this same problem and was hoping HP could fix this issue since it seems to be a very common problem.

I saw your post and have forwarded it to the right people to have it reviewed. You should hear back from someone shortly via private message on this forum.
Keep an eye on the PM (Private Message) envelope at the top right corner of each page. When you see a number next to the grey envelope, click it. That's the way you'll be contacted.
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Broken hinges on HP Envy Sleekbook

Hi - I hope someone can help. I bought a HP Envy Sleekbook for my home business less than a year ago from PC World in Bath, UK.
I have the same issue of broken hinges and damaged screen surround as a number of people on here. The problem has simply arisen from opening and closing the screen - the laptop has never left my house, nor been dropped or mistreated in any way.
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I have forwarded your post to the right people for their review. You should hear back from someone shortly via Private Message on this forum.
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Broken hinge on HP ENVY

I've been reading posts from others who've been having the same issues with broken hinges on the HP envy. My daughter's laptop is, of course, now out of warranty and a hinge is broken. If so many people are having the same problem, is there anything that can be done? It isn't that old, and I'd prefer not to have to buy another one.

You could order a new hinge kit by entering your Model number at HP PartSurfer:
http://partsurfer.hp.com/#tab=1
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Broken hinges on HP Envy 15 Touchsmart j100 TX Notebook

I bought a HP Envy 15 Touchsmart j100 TX last year. Within the first few months, the right-edge of the hinges beneath the monitor loosened. I showed it to a HP Gadgets and Gizmos retailer (from where I got the laptop) and they said its just a couple of loose screws, that I can screw in and keep using. Which is how I used it for over the year.
But now the right hinge has completely come off and I submitted the laptop for repair. The warranty is expired a few months back, and the repair was estimated at INR 17000, approx USD 275, (both top cover and base need to be replaced). There was no physical damage, no crack, nothing. I am not sure how they ascertained the need to replace pretty much the whole laptop body.
I feel disheartened and cheated. If I had been given the right advise by the retailer, I could have gotten things fixed in time within warranty. Now looking at all these forums and seeing how common the broken hinges problem really is, i feel terribly stupid.
HP, how can you let such things happen to your customers? What should I do now to get my laptop fixed, other than paying atrocious money?

@kinshuksunil
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Hp envy broken hinges

Hi,
The hinges on my HP Envy have broken from normal daily use (opening and closing). It is now all but impossible to close and then reopen the machine, forcing me to leave the machine open 24/7 (also making it impossible to transport the machine).
This seems to be a design flaw and I would like to know if HP has had a recall on this particular piece of hardware. The problem is really frustrating because it has turned an excellent machine into a very crippling liability.
I recently opened a case and recieved a phone call from a case manager but was unable to answer. When calling back I never could get a hold of anybody.
Thanks!

try this phone no
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Broken hinge ENVY m6

Like may others, I also have a broken hinge on my ENVY m6. Looking at these posts it seems to be a frequent problem and something HP should stand behind. I'm out of warranty, but am not ready to purchase a new computer. How can I get this repaired?

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Pavilion Dm1z-4000 broken hinge and broken screen again!

bought my notebook and few months later the plastic part that covers the hinges were making it hard to close the notebook so i would start closing the notebook more careful but then something inside cracked the screen and so i was forced to get my screen fixed Then the plastic around the screen was started to come off a little as well. So now being even more careful with the notebook the plastic hinges cracked off eventally, and then screws started to come off and craked my screen in the corner again. all these plastic parts were braking and unable to find the parts or know exacally what part i need. First time buying an hp compter for college, pretty dissapointed in the product and company becuase now i have no laptop

Hello Melfig408,
I understand your computer is suffering from a broken hinge and a broken screen, is that correct? I will try to help you.
It sounds like the hinges might be too tight making it difficult to close. When that happens the pressure is then put on the screen and can make it crack a lot easier.
Are you looking for the necessary parts to do the repair on your own, or needing it to be repaired by HP?
Please respond back at your earliest convenience.
Thanks
Clicking the White Kudos star on the left is a way to say Thanks!
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Broken hinge

BROKEN HINGE/SCREEN!!! My last HP was two years old when the right hinge started acting funny, I babied it but to no avail it broke. It broke on the inside as well as the outside, like came unattached inside. I chauled it up to being used heavily and bought a new HP (because I love them). Fast forward almost one year to the day of the new one purchase date and boom, broken again. What is funny if that my warranty was up 3 days ago and now it breaks. Seems like the hinge cover is fine, it is actually inside where it is broken. I opened the screen today and it almost came completely apart. What is the deal?

I too am suffering Toshiba`s broken hinge problem. When I called they said that they do not have a problem and never have known one break(what liars they are) when I called them up with a broken left hinge same as you. They wanted £200 to fix it and £80 just to send back to me, as they had sent it to Germany from the UK to see if there was a problem??? I have asked my Bank to refund my money that I bought the laptop (Toshiba Satellite) under the "goods not of merchantable quality" law in the UK as I had bought it on my credit card. Toshiba certainly do have a manufacturing problem with their laptops and should recognise this fact instead of employing people to deliberately tell people that they do not have any recorded problem with their hinges. I will never buy another Toshiba product ever again as the so called Guarantee is not worth the paper it is written on....
puneetsharma wrote:
My laptop is Portege M900.
Part no.: PSU9FU-00700801
Got it in May 2010. The left hinge is almost coming off. Called up Toshiba support and after 20Qs, was told that this is a physical damage and will not be covered. It will cost 150-250$ to get this repaired. I was not satisfied with this as the laptop has been handled well and have never seen this kind of issue with any other Dell laptops I have. When I pushed back, I was told that some supervisor will view my case and probably respond on Monday (12/20/2010)
On a hunch searched for broken hinge on the site and saw a number of posts about this problem.
I am now even more convinced that there is a manufacturing defect which Toshiba has not bothered to solve. My cynical view is that getting 150$ for each of these problem might be netting a good margin.
Have posted this to add my own experience and be counted.
Will update once I speak to the aforementioned supervisor on Monday
cheers

I have a split screen what I need to do?

I have a split screen what I need to do?

What do you mean a split screen? You see two images? Or do you mean a cracked or broken screen?

Broken hinge on a Macbook Air - how to fix it?

Hi,
I have a Macbook Air which has worked perfectly all this time, but a few days back one of the hinges broke. The system still works fine, but opening the lid seems to strain the body structure. Upon opening the bottom cover, I noticed that a wire is running through the broken hinge, which seems to be getting strained when opening and closing. I'm presently in India and I took it to an authorized service store, but they said that it requires a screen replacement and I think they're just trying to "upgrade" the repair to a more expensive option!
Has anyone faced this problem before or can recommend what parts should actually be replaced? I don't want to do it myself, but I want to go into a better service center armed with details on what they have to do!
Thanks,
Sid
(pictures below)
What a normal hinge looks like:

broken friction hinge on your AIr
I assume you threw open the monitor and the top over traveled?
Relatively a cheap fix.
Contact Apple for an appt. to fix it for you

Satellite 2450 -101 Broken Hinge - Disassembly guide required

Hi does anyone know where I can get hold of a disassembly guide to replace my broken hinge? I have the part but want to make sure I strip it down correctly. Any help gratefully received.

Hi
I would also not recommend removing and opening the notebook by yourself if you have no enough experience. You could damage some parts instead of repairing ;)
Every notebook technician could do this job for some bucks. so asks someone in your area.
By the way; I found an interesting website how replacing Satellite 2435 LCD screen. This notebook is similar to Sat 2450.
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Broken hinge--where to turn

The other day as I was working from home, I had open my PowerBook and work-issued ThinkPad. Of course my infant daughter was more excited by the PowerBook, especially when she saw some of the Disney characters on Disney's website (come to think of it, that was a nice Steve Jobs moment--the next generation going for the Mac while watching Disney content-LOL).
Seriously, my daughter did not realize her strength (nor did I) and pushed back the screen of the PowerBook, separating the screen and keyboard parts of the PowerBook. We went to a local Apple Store last night but the employee at the Genius Bar estimated that it would cost $700-$800 to fix--ridiculous when you can get a new MacBook for slightly more. I saw one place in MacWorld mention that they repair hinges, but for peace of mind, I would like to find an independent website that talks to whether quality of service is good at that place or another. As can be expected, in the 13 years we have owned Macs, repairs have been almost nonexistent.

Hi, JK2. My condolences for your Powerbook's mishap.
When Apple repairs broken hinges on a Tibook, it does so by replacing the entire display assembly — hinges, cables, back panel, bezel, LCD, backlight and all — and usually the hinge covers. The display assembly is the Powerbook's most expensive part by far, and it's treated as a single part because the whole thing is glued together and not intended to be disassembled. The reasons for that are structural: it's more rigid that way than if it were fastened together with screws that could loosen over time. But it does make the repair of what seems, at first blush, like a small and trivially simple sort of damage into a major expense. The display would have to be totally disassembled in order to replace its three cables (which must be very thin and delicate to fit through the hinges), and the cables are very likely to be damaged in a mishap like the one your Powerbook suffered.
Some third-party repair shops may be willing to attempt a hinge repair without replacing your display altogether. There would certainly be a market for that service if soomeone could really perfect the technique to the point where no cosmetic damage would be done separating the glue joint that holds the hinges in place and the parts of the display unit together.
I've been recommending the following list of third-party repair and parts vendors in Powerbook forums for several years now, with hardly a disparaging word coming back to the Discussions about any of them to my knowledge. Check them out and see what they have to say about your problem. Phone numbers are on their web sites.
http://www.pbparts.com (parts and repair work)
http://www.dttservice.com (parts and repair work)
http://www.powerbookresq.com (parts and repair work)
http://www.powerbookmedic.com (parts and repair work)
http://www.tekserve.com (parts and repair work)
http://www.powerbooktech.com (parts only)
http://www.ifixit.com (parts and excellent, illustrated online take-apart instructions)
Good luck.

HP Envy m6 Broken Hinge/Split Screen

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