HP ENVY M6 issues

Hi good day, i owne a HP ENVY M6 ant noticed that it overheats fast and lately when i press the power button there is not video/sound, the power button turns on and the cap lock blinks but there is no display/sound/video,

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like you are facing lot of problems with the touchpad of your Notebook
We will surely assist you with this issue
Steps to drain the Static charge and loading default BIOS settings to resolve the issue
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter
Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
Step 06. Once you get to the BIOS, Please press F5 Key to load setup defaults for the BIOS
Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes
Step 08. Now please wait till the Unit loads the Windows Operating system
Now I would kindly request with you to install the latest BIOS, Graphics and Chipset Drivers from the HP Website
and check if that resolves the issue
You can also try these 3 steps as shown below
1. You should clean all the Vents and Openings really good with a can of compressed air
2. Check if the Fan is spinning when AC Adapter is connected
3. Boot into the BIOS >> System Configuration >> Device Configuration >> Enable "Fan always ON"
Please Click Here to find more steps involved in troubleshooting this issue
NOTE: When you reply to this post next time, please tell me how many times is the Capslock Light flashing
Hope this helps, for any further queries reply to the post and feel free to join us again
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Thank You,
K N R K
I work on behalf of HP

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HP Envy trackpad issues

Hi, I hope this problem can be fixed without having to return my laptop. I bought an HP Envy about a week ago and I've been having issues with the touchpad/trackpad or whatever you'd like to call it. My product number is E1P04AAR. The touchpad just simply doesn't behave. It's not precise, it rarely lets me right click, sometimes only clicking it works and sometimes only tapping it works. It jumps around sometimes for no reason at all. This is really bothering me and I hope someone could please help me out or tell me what to do. Thank you.

Hi hamdiabdi, welcome to the HP Forums. I understand that your TouchPad is acting erratically.
Maybe "Adjusting TouchPad or ClickPad pointing sensitivities in Windows 8", "Turning all TouchPad gestures off and on in Windows 8" and "Troubleshooting when TouchPad does not work in Windows 8" will have useful steps to try from this document: Using and Troubleshooting the TouchPad or ClickPad (Windows 8)
Let me know if any of those steps help
TwoPointOh
I work on behalf of HP
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HP Envy 4500 - issues with paper feeding on intial setup

I just bought this HP Envy 4500 this afternoon and I need to use it asap. Upon initial set up (before any wireless connections), I am stuck at the paper feed needed in order to print the test page. I loaded plain white paper but it still tells me to load the paper. It sounds like it's preparing to print but then the paper does not feed, it never pulls the paper in. I have used 3 varying stacks of paper to try to get it to pull and nothing.
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Hi @Loopster2,
Welcome to the HP Support Forums! I see you are setting up your HP Envy 4500, but it is not recognizing the paper, so it keeps asking you to load the paper.
Please make sure the Paper Tray is pushed all the way back, alot of the times if you are getting this error it is because the paper tray isn't installed properly.
Continue troubleshooting here: HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - An 'Initializing...Plea...
Please let me know the outcome, I will watch for your reply.
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HevnLgh
I work on behalf of HP
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Envy 7640 issues.

I used to own a photosmart printer and loved it. Unfortunitly I wore it out.
So I purchased a HP ENVY 7640 All in one printer.
I'm having serious issues with this one and want to know if others have had the same issues.
This thing sucks!
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I had purchased a second set of cartridges at the same time and installed them.
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I'm going to take it back and exchange it for another new one and if it does the same thing, that is the last HP printer I will ever purchase! I wanted to remain loyal as I worked for HP for 25 years but if their products have gotten this bad I will switch to someone elses!
Please let me know if any of you have experienced these issues.
The print cartridges it uses are the "62" cartridges.
James
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Hi @jamesbtex,
Welcome to the HP Forums
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are not sure how to check your forum messages this post, has instructions.
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**MissTeriLynn**
I work on behalf of HP

HP Envy Touchscreen Issues

Hi all. First off, I'm on a HP ENVY TouchSmart m6-k015dx Sleekbook, Windows 10. I've had it for two years now. A while back, it fell off of my bed in college but I didn't have any trouble with it until recently.
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Hi,
I purchased an HP Envy in October 2013 and mine is doing the same thing. I have called technical support and they installed some drivers, but it has not helped. My computer also acts like it has a mind of its own. I'd like to get this resolved before the warranty runs out.
Did you get any resolution on yours?
Thanks,

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I couldn't find any graphic drivers for that notebook, but here is an updated chipset that is available for your notebook: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-114872-1&cc=us&dlc=en&lc=en...
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Re: hp envy keyboard issue

I did all the things suggested by HP but still the keyboard did not work, so they took it away in December and it came saying the problem was resolved. No indication as to what the issue was or how it was resolved. Now just over six weeks after getting the laptop back the keyboard is again not working properly.
How many times do I have to send it off for repair and suffer the inconvenience of being without it before I can receive a refund?
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Hi @vivibee ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Thanks for posting but I really don't think you can comment if you are not aware of the specific issue.
If you search for the HP envy hinge issue you will see many many posts that relate to this and in each instance HP has collected the machine and fixed for the customer.
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Hi all,
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I bought the computer in Australia and I m living in France now.
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Moulay

@moulay
I have just sent you a private message.
If you are not sure how to check your forum messages, this post has instructions.
Malygris1
I work on behalf of HP
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Display adapter randomly resetting

I'm having two issues which may or may not be related. My display adapter keeps resetting itself. Sometimes it works and I can continue working.other times I get a screen full of vertical lines and have to reboot. The computer will also not bout or run on battery power. If it's on and I unplug the a.c. adapter it well shut off. Any ideas on how to solve my envy dv7 issues? It's windows 8 that I'm currently running after doing a complete restore yesterday in the hope that if would solve the problem. If didn't.
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ACCER,
Thanks for getting back to me. In all honesty, it seems like the hardware is starting to go.
However, my last suggestion is to reinstall the operating system. This is because their may be a software or virus causing the issues you are describing. It's a long shot, but since you will need to back everything up anyway, you might as well do this.
First, please ensure you backup your files. Here is information on how to do this: Backing Up Your Files (Windows 8)
Once this is done, it is safe to reinstall the operating system. Performing an HP System Recovery (Windows 8)
If the same situation occurs, the computer likely has faulty hardware. At that point, please contact HP phone support, or take it to a local repair shop to get it evaluated.
If you appreciate the information I provided, please mark my posts with Kudos and "Accept as Solution"! It would be helpful to me, and help anyone else come across this information in the future.
I will look forward to your reply!
Mario
I worked on behalf of HP.

HP Envy 4-1215dx Sound Issues

Hi, I own an HP Envy 4-1215dx. It's a great unit overall, but I am having problems with the audio on it. From the day I took it out of the box it will randomly spew out quick bursts of buzzing/crackling/digital noise whenever I try and play some sort of media, it will appear to have stopped for a while but then start doing it again, it is quite intermitten. It does it with sound from the internet such as youtube, playing MP3's, and even in Games. It is extremely irritating and I need to find a solution. I have already uninstalled and reinstalled the audio drivers and have had no luck. Doing a quick google search, I found out that there are several other people with the same problem, yet the only answer they get back is to reinstall the drivers. I have done this already and it does not fix the problem. Any help would be appreciated.
Thanks!

Hello Livingedge,
I understand that the driver is an older version. This is the version that is available for your specific product on the HP Driver & Software page. I have been able to locate a driver that is also IDT, but the release date is 2013-09-30. I have included that driver here for you 'IDT High-Definition (HD) Audio Driver'.
If this driver fails to resolve the sound issue, I would keep an eye on the 'HP Driver & Software' page. This is where if and any updates are available, will be provided here.
Thank you.
I worked on behalf of HP

HP Envy m6-1225dx Battery Issues

Hi, I have an Hp envy m6-1225dx laptop which I have been using for about 9 months now but lately the battery has just stopped charging - It shows charging but the battery never charge; I have used the HP battery check but it shows different results from when it is plugged in to when it is not.
when running on battery power, it shows that the battery is OK (1) but when plugged into AC power, it shows the following output:
[edited image by Moderator]
I really don't know what to do about this. I'll appreciate your responses.
thanks.

Hi Oluwabunmie,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are having an issue charging the battery and are getting different results when you try to test it.
Here is a link to Testing and Calibrating the Battery (Windows 8) to assist you with this issue.
Here is a link to HP ENVY m6 Notebook PC Maintenance and Service Guide, please note page 42, Battery for a replacement part number.
Here are links to HP Parts Store and HP Part Surfer for your convenience.
Please let me know the results.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

HP Envy 17 3D 1201tx issues, need urgent help

I had purchased HP Envy 17 3D 1201tx notebook back in March 2011, but could hardly use it due to some personal problems at my end. However, after 8 months of the purchase, when i used it, I found the BDROM drive was not working, and later on the internal cooling fan also stopped working. As, I said, due to personal problems I could not contact HP, and the laptop was not again in use for many months.
I had just about six months back started gettings SMART failure of HDD, and the hard drive gave way as well (sic).
I've contacted HP just few months back to get a paid service, but rather giving service, they misbehaved. I'm now seeking help on HP support forum, please help me getting past the issues with this expensive laptop.
issues:
1. BDROM drive would not recognize/read any writable or re-writable CD/DVD and it only recognizes read-only CDs.
My query is "is the optical drive dead or service able?"
2. Internal cooling fan is not working. Is it service able, can you guide me "how to open the laptop", so I can service or replace the cooling fan with a new one myself?
3. Internal 640 GB Toshiba HDD that came with the laptop is dead now. I have selected the following two, can you advise, which is the best between the two:
a. WD 1 TB LaptopInternal Hard Drive(WD10JPVT/WD10JPVX)
b. Seagate Solid State Hybrid Drive 9.5 mm thickness 1 TB Laptop Internal Hard Drive (ST1000LM014)
4. I also want to upgrade the RAM from factory installed 4 GB to 8 GB. Can you please advise me the dual channel RAM modules (i.e. 4x4 GB) compatible with Envy 17 3D 1201tx.
May, I request the experts here, to please suggest me the best of the compatible RAM for my laptop, so I get the maximum performance from my laptop. And, also the technical details of the factory installed RAM.
I'm live in Delhi, India.
Thanks in advance.

Bdrom probably dead. Can buy a replacement one off eBay easy enough. Replacement normally only one or two screws.
Personally I would go for seagate drive but western digital will be fine so long as you have the recovery media.
Disassembly of laptops can be tricky if you are new to it. Too long to explain here but Google for a service manual for your unit or a YouTube video. With patience and a good screwdriver it's not too much trouble.
Depending on what's wrong with the fan (man be just clogged with dust) you may need a replacement. Look for spares on ebay or spares supplier.
Ram should be easy to find out, Google the part number or check the bios. You can check the manual for compatible ram or try Kingston/crucial ram checker database (not guaranteed but rarely wrong)

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