HP Envy m6 Keyboard & TrackPad multitasking issues

I'm running on an HP Envy m6 Laptop, with 64 Bit Windows 8 Standard edition, straight out of Best Buy.
I've had this computer for nearly a year now. I honestly love everything about it, from the backlit keyboard to the i5 processor. But there's one thing I always have to work around that I can no longer stand about the thing.
As I am a slight gamer, sometimes i enjoy playing NFS, Minecraft, Assassin's Creed, and whatnot on my PC, I always have to connect a wireless mouse to my laptop, because if I press a key on the keyboard and try to make a gesture on the trackpad, one of the two actions won't work. e.g. if i press W (to go forward) and move my finger to the left (to look to the left in a game), it will only perform the walking forward motion, because it's not accepting both signals for some odd reason. I'd appreciate if an expert could assist me, I've looked through the Synaptics properties, mouse settings, etc. etc., and have had no success in fixing this issue.

Hi @wieit ,
Welcome to the HP Forums!
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I understand that when you first start your notebook only half of the keyboard responds, but after 10-15 minutes you gain full functionality.
You have updated the bios, removed sticky keys and changed repeat rate.
Here is a link to Notebook Keyboard Troubleshooting (Windows 8) to assist you.
If you connect an external keyboard does it respond the same way?
Have you ran The HP Support Assistant to aid with HP updates and resolving issues?
Have you tried Using Automated Troubleshooting (Windows 8) to resolve issues?
Please let me know if you require further assistance.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Similar Messages

Mid 2013 macbook air keyboard/trackpad stop responding

I have a mid-2013 13" Macbook Air - 512GB SSD, 8GB RAM - 1.7Ghz i7
I spend a good deal of time working at my home, where I have two external monitors (one via USB, one via the thunderbolt port) and a bluetooth wireless mouse and keyboard. Things are great.
I also go on the road, and when I do, I simply unplug my monitors, close the lid, and go.
Lately, I've had some very odd behavior happen which acts a lot like what is described in the latest 13" Macbook Pro Retina EFI fix: http://www.macrumors.com/2013/11/07/apple-releases-fix-for-13-inch-retina-macboo k-pro-keyboardtrackpad-issues/
Here's what happens....when I'm traveling and away from my bluetooth keyboard/mouse, I will open up my MBA and the trackpad and internal keyboard are unresponsive. I can press the power button and get it to turn off...power it back on and am able to use the keyboard to control various boot options (diagnostics, single-user, safe-mode, recovery model, etc). Booting up full, however, the issue will still exist. Looking at the console log, when this is happening, there are a ton (about 4000 every minute) of the following :
11/1/13 7:45:26.000 PM kernel[0]: Error: AppleHSSPIController::doSPITransfer CRC from device was invalid
11/1/13 7:45:26.000 PM kernel[0]: Error: AppleHSSPIController::InterruptOccurred Failed to transfer interrupt data with Err (0xe00002eb)
Eventually, something happens and things start to work -- I will generally see the following in the console log when it starts working:
11/1/13 7:45:27.000 PM kernel[0]: Apple Internal Keyboard / Trackpad::start Start Succeeded
If I let the machine sit at the unlock screen, eventually a dialog comes up and says "unable to find external bluetooth keyboard/mouse..." It says it will continue to search and will pair with one eventually....it's the same message I would get from my mac mini if it couldn't find the bluetooth keyboard (and has no internal/hardwired keyboard).
When it is happening, I can use "cmd-r" to boot into recovery mode and recovery mode will complain about not having a mouse/trackpad - yet the keyboard seems to work to control what happens at boot time.
I called Apple and got sent to the apple store with a "it sounds like a faulty logic board or a connection that needs soldering". The Apple Store "genius" didn't quite think that was the case and has instead suggested I re-install the operating system. I'm non-plussed by both suggestions. This has happened both before and after Mavericks...
On one of my latest trips, I had a case where I took my laptop out on the plane to try to use it...only to have this issue occur. I landed, got to the hotel, tried again and everything worked fine. Went to dinner - leaving my laptop on the desk plugged in - only to come back to have the keyboard unresponsive.... I've now resorted to traveling with my bluetooth keyboard and mouse "just in case".
Any ideas/thoughts?

Mv2400
I will open up my MBA and the trackpad and internal keyboard are unresponsive.
Do four things to test for fault on this,
reset SMC ,
reset NVRAM,
uncheck "put hard disks to sleep"
and UNPAIR both your bluetooth mouse and keyboard from this Mac that you are using with it currently.
yes, the notion that your logic board is at fault is extremely unlikely, additionally (though far more likely) that your Mavericks OS is corrupt.
RESET SMC
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
RESET NVRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
Lastly, go into SYS PREFERENCES > ENERGY > uncheck "Put hard disks to sleep when possible" in both tabs.
Let your Mac go into sleep or close the lid for a few mins. and reopen and verify that your trackpad and mouse are fine. They should be after this,.........
If not contact Apple for full in shop diagnostic, theyll run a hardware test (unlikely causation) and reinstall the OS, then retest and LASTLY replace the logic board (very unlikely).

HELP! In middle of upgrade to windows 8 and keyboard/trackpad stopped working!

Hey all, new mac user here. Just bought a new macbook air 13" 2014 model. I succedded in installing windows 7 via bootcamp via a usb drive and was in the middle of installing a downloadable windows 8 upgrade (at a preferences page when they ask you to select your favorite color) when my macbook's keyboard/trackpad stopped functioning. I plugged in a usb mouse and that would not work either. I have absolutely no clue as to what to do next. If I had to install some driver or thing please tell me how to cancel the windows 8 install and return to windows 7. Thanks for all your help strangers

I was not able to find any drivers specifically for the web cam. I did find software to use the camera, but that was all I could find.
However, I do have a question about the Windows 8 upgrade process that was used.
Did you do an in-place upgrade or a clean install of Windows 8?
Go back to device manager. Is there anything here at all in an other category indicating it is having some type of an issue?
There are certain events that will need to happen.
Go to the start screen and search for uninstall a program. Select this option in the settings category.
This should take you to the Desktop app and show the familiar uninstall a program feature from Windows 7.
Select add/remove Windows Components on the left.
Is Framework 3.5 checked here? If not, enable this and install it.
Then, install the HP framework which is needed for some HP programs. This is a Windows 7 installation, but it should go through.
http://goo.gl/jDI7X
Once that is finished, reboot the system.
Let me know what happens.
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Keyboard/Trackpad Freeze

Hello everyone. This is not something I usually do, for the most part I can solve my own mac/pc related problems but I am just about at my wits end in regards to my 2.4 Late 2008 MBP (Gen 1 unibody). Recently I have been having random keyboard/trackpad freezes that definitely put a wrench into my computer use. Nothing seems to solve the problem except time to just let it sit. I will boot up my mac just to find my cursor in the upper left corner of the screen with no way of moving it, except for an external mouse. Same scenario with the keyboard, it flat out won't work. The problem comes and goes, and is impossible for me to reproduce. The thing that really burns my toast in all this is that it happens even if I have not moved the laptop, meaning I have set it on a desk, used it, turned it off or let it sleep and when I hop back on it ceases to function. This is the one aspect that makes me think that this is not a hardware issue, that it is software. I could see this happening if I moved it, perhaps something internal shifted and voila no input devices, but thats not how it works. It just randomly stops, physical movement or not. Now, I have looked into the problem, and it is one that seemed to happen after the jump to leopard, but we are pretty far into leopard's development cycle, and this kind of thing should not be happening. The other potential issue is the top-case/keyboard have a problem and need replacing, not something I would look forward to. If anyone on here can shed some insight, or have experienced the same problem with my generation of MBP, I would appreciate hearing about it.

I've also, very recently, started having similar issues. Working along fine, then a complete system freeze. Nothing responds... no trackpad, no keyboard, nor will the system sleep when I close the computer. Only recourse is a hard re-start using the power button. The computer is rarely moved... sits on my desk most days. As I say, this has cropped up quite recently... just maybe the past few weeks... but is happening more frequently. My suspicion is also that it's software related, but I've added nothing new to my system in many months, so I don't know where to begin to look for the source of the trouble. Unlike amen001, this does not occur upon wake-up, but most other symptoms sound very familiar. Any ideas would be appreciated...

Not recognizing wireless keyboard/trackpad/mouse

Just installed windows 7 on new 2012 imac. loaded the support software. still not recognizing the mac's wireless keyboard, trackpad, or mouse. what should I try??

hi
the N70 mouse has a USB dongle to connect to
Spoiler (Highlight to read)
You may be able to connect the mouse but the Keyboard should be a pair SK8861
The SK8861 mouse and keyboard should be a pair because the USB dongle for both is in the SK8861 mouse.
Im not sure If you can pair the SK8861 keyboard with the n70 USB dongle.
But here's how to pair the keyboard. you can try this out with the N70 usb dongle.
Make sure that the keyboard is very close to the dongle when pairing
1. Unplug the dongle from the computer
2. Remove the battery
3. Hold the F2 F3 and F4 keys on the keyboard all throughout the process
4. Use your left had put the battery in but do not put the keyboard battery cover yet.
5. Left hand still, plug in the USB dongle then right away put the keyboard battery cover
Light will blink but once it stopped you can now let go of the F2 F3 and F4 keys and try the keyboard out.
If this does not work You might need to conatct where you bought it and ask about the keyboard and mouse, that it should come in pair" sk8861 mouse and keyboard.
Regards
Solid Cruver
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Keyboard/trackpad freeze on launch from 10.5.1 install dvd - please test

I, like legions of others on this forum and others, have had nothing but problems with the MacBook Pro keyboard/trackpad. All of these problems have disappeared since reinstalling 10.4.5 from the original dvds that came with my MacBook Pro.
A while ago, hopeful that 10.5 would solve the problems that 10.4.9 introduced, I bought the 10.5.1 dvd. After ugrading/reinstalling a number of times but always having the keyboard and trackpad problem, I tried the following experiment.
I wiped the hard disk clean (wrote "0" 's on the disk), then stuck the 10.5.1 dvd into the drive and booted. Then, before choosing the language, I waited one minute. The keyboard/trackpad completely froze. I was able to repeat this experiment a few times, and in each case, the same thing happened. I then re-installed 10.4.5, and all of my problems are gone.
I would like to know if others can test this out - even if you do not wipe your drive clean first. Just boot from the install disk, then - don't do anything - just wait a couple of minutes to see if the keyboard and trackpad freeze. I don't understand why it would be purely a hardware issue when
1. the hardware works perfectly with 10.4.5, and
2. many people are having the same problem, and we don't all have identical hardware.
the hardware I'd like to really see replaced are the apple care representatives. somehow, "apple care" has become an oxymoron, as far as I can see.
thanks.

MacBook Pro Apple Discussion:
http://discussions.apple.com/category.jspa?categoryID=190
Hopefully, someone there is more familiar with this very annoying and frustrating problem.

Keyboard & Trackpad not working but USB are...

Hi - 2007 white Macbook, 10.6.8...
Today the machine appeared to keep freezing completely... after numerous checks (including booting in 10.5), it transpired it was the keyboard and trackpad that weren't responding, not the OS. I know this because I plugged in a USB keyboard/mouse to check and they work fine.
That said, the onboard keyboard & trackpad do work upon boot up for anything from 1 to 10 minutes. Then they just stop responding and I have to resort back to USB again. I can see others who've had similar problems but I can't find a solution.
It doesn't appear to be a fatel hardware error because they will always work on boot up for a limited time. All updates are applied and disc permissions repaired.
Anyone know how to solve this? Appreciate the help - stars all round, thanks.

It doesn't sound like a fatal hardware issue but I think your Top Case Assembly or the connection cable are going bad. The top case is basically the plate containing your keyboard, trackpad, and power button.
The fact that it works via USB basically confirms that, but there is the outside shot that the connector on the Logic Board could be the problem....
Before you take it to an Apple Store, try to boot it up from your software discs that came with your Mac (disc #1, you can do this by restarting your Mac with the disc in and holding down the C key after the startup chime) and see if the problem occurs. If it does, I would have an Apple Service Provider or an Apple Store replace your Top Case for you.If it's okay on the discs, run your Disk Utility on the software disc and reinstall the OS.
I hope this helps!

HT4907 I am able to connect to my Mac Mini on Back to My Mac through iCloud but the keyboard/trackpad on the MBAir or MBP with which I access does not register on the Mini. So I can see the screen but cannot interact with it. Mini works accessing MBP/Air

I am able to connect to my Mac Mini on Back to My Mac through iCloud but the keyboard/trackpad on the MBAir or MBP with which I access does not register on the Mini. So I can see the screen but cannot interact with it. Mini works accessing MBP/Air and I can use Mini to input data or interact with screens of those computers.

Regarding your first question about bookmarks, I think you discovered the answer in when you pressed the address bar. The second tab there has your bookmarks.
As for the keyboard, I'm not sure why your Firefox is reacting so slowly; mine seems to show keyboards even when I don't want them. If you have accumulated a lot of history, perhaps that's an issue?
Did you use any third party software to move your Firefox data from internal memory to the storage card?

Keyboard / Trackpad locking up.

This MBP has locked up for the 10th time today, the last being during class when I was trying to open my notes. The system slows down before it eventually freezes. This month it's locked up maybe 5 other times. 2 yesterday. Various times.
Today, at one time, it froze three times in a row when I rebooted. One of those times it was just really sluggish before locking up.
I did notice that if I pressed the power button, the shut down menu appears. I just can't click or press enter.
Whenever this freeze occurs the keyboard ALWAYS freezes up the trackpad freezes up 80% of the time.
I am no longer using this for notes in class until this issue is resolved but I have to used Vista on this laptop for some business classes. This CANNOT happen when I'm in the middle of a project.
Thing is, I updated that keyboard thing as soon as it came out, not yesterday. Why is it acting up now? Is there a fix?
Thanks.

Sorry - Sometimes it just locks up. iTunes and other things like downloads still work so it has to be the keyboard/trackpad, right?
When was the update released? I don't actually recall for sure so if it was yesterday or something then clearly my problem is like everyone else's. But I'm 95% it was a while back.

Keyboard / trackpad forces me to cold reboot

It seems to be happening now that every now and then the keyboard and/or trackpad will stop working either entirely or partially. The power button is never affected by this and the software seems to continue to run normally.
Either way it always requires me to force the machine off by holding the power button for 4 seconds. One time when it was just the keyboard that stopped working I rebooted it from the Apple menu and it didn't help. One time it even didn't work from boot up when I started it up after turning it off. It had to be off for 10 seconds.
Sometimes only the delete key and several other keys stop working, and then it seems that the keys type in different characters than are labeled because when this happens the machine doesn't accept my password. Also when this happens the caps lock key does not make the green light go on and off.
This was a simple nuisance until it happened just seconds of rebooting the MBP after it had just happened.
Also if I leave it on long enough when this happens, the keyboard will spazz out and act like the Z key is stuck down. So if a text field has focus it's like z is continually being put in there as if it's held down and it's impossible to stop it without cold shutting it down.
I also stopped hearing the Apple DONG on reboot this morning. The computer had been on all night because I was downloading some stuff, it was plugged in and on a flat surface. When I got up I folded it shut, which put it to sleep, and then put it in my bag to take with me to work.
When I got there I unfolded the screen and then it came out of sleep mode. THe blue light on the front that pulsates while it's sleeping started blinking steadily and nothing happened on the screen. I don't have the manual here so I dunno, I cold powered it off and booted up again, and that's when the DONG stopped sounding. All sound was fine once the software loaded.
Now, I had this application iTunes Track that I used to display the current playing song off to the bottom left of the screen. It's a PowerPC app. Since this hadn't ALWAYS happened I decided to turn it off, and then I rebooted it and held cmd, option, p and r to do the whole restoration thing whatever that does, and I heard the dong, and then it rebooted and I heard the dong again.
What I am HOPING is that this is some software issue that will be resolved in an update. I have already had to take back my MBP once due to constant kernel panics, and their hardware test (both the one on the Mac OS X DVD and the apple store's secret one that they use) did not find any problems at all. This, like the kernel panics did not happen until after I had the machine for a week or so.
I am getting no kernel panics whatsoever now btw.

Try a SMC reset and see if it resolves......Resetting the System Management Controller (SMC) on your Mac - Apple Support
If not then try NVRAM reset and see if it works......How to Reset NVRAM on your Mac - Apple Support
Also, try to go in recovery mode and repair the disk using disk utility......http://osxdaily.com/2012/02/08/repair-boot-disk-mac-os-x-disk-utilit/
If that doesn’t help either then try to do a Safe boot......OS X: What is Safe Boot, Safe Mode? - Apple Support
Or else, unfortunately the last option would be genius bar if there is any trackpad hardware issue.
Hope I have been of any help to you......

Late 2013 Keyboard / Trackpad still unresponsive AFTER EFI 1.3 update

I thought I would start a new thread / discussion since the previous thread here seems to be riddled with "install the update" suggestions and off topic assistance such as battery life questions. I have also logged detailed information regarding this issue on my professional blog here.
Anyway, here is a short, condensed version of my story. I have had two brand new late 2013 Retina MacBook Pro's with the 2.4/16GB/256 configuration. Since the config I chose is a CTO, this problem has been going on since the day the first model arrived (December 10th, 2013). The EFI update was preinstalled on both systems and I can verify that because the boot ROM version is MBP111.0138.B03 (the boot rom prior to the update ended in B00 or B01). I am also an AASP and an ACMT meaning that I am certified and employed with a company that allows me to fix all Apple hardware under warranty. I am well-versed in technology and Apple hardware and I have never seen anything quite like this.
Here is the quick summary of things I have attempted and I have been able to re-recreate the issue:
The system will not mount the root device when I boot via a known good external hard drive running 10.9.1. Verbose mode and Single user mode reports a still waiting for root device error.
The system (rMBP) will not boot from another system (late 2011 MacBook Pro 13") when said system (late 2011 MacBook Pro) pushed into target disk mode via thunderbolt.
My system, rMBP, will boot up with the internal SSD but will not allow the keyboard and track pad to function. The caps lock key will not illuminate. The keyboard and track pad will work OUTSIDE of 10.9.1, however. I have installed a clean internet recovery version of Mavericks over 4 times.
If I put my system, rMBP, into target disk mode and connect to any other computer via thunderbolt and boot it on the other Apple systems, the operating system running on the internal SSD of the rMBP will work just fine -- keyboard and mouse included (again, as a target disk mode thunderbolt connection to another host).
If I use a remote agent to connect to my rMBP such as LogMeIn or vnc, the keyboard and mouse will work just fine from the remote system which leaves me to beleive that this is not a software issue nor is it fully a hardware issue since the keyboard and mouse work outside of mavericks.
I believe we are still dealing with a firmware issue here. It took several tries to create a bootable device for the late 2013 rMBP since NONE of my other up-to-date and verified working external drives will boot but I finally created a bootable USB stick. When I run the system from the USB stick, the keyboard and trackpad will work but if I touch the keyboard and / or trackpad in 5 second intervals, I will receive the following error:
1/4/14 4:44:41.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:45:00.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:45:43.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:49:03.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:50:20.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:51:24.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:52:49.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:53:00.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:53:10.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:55:25.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:56:07.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:57:06.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:58:40.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:59:45.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
I had actually created a system log query to search for the above. The search string includes "the USB " and any entry after 1/1/2014. The above error should only present itself when waking an Apple system from sleep and instead it happens on every touch after, at least, a 5 second period of non-use.
When I remote into the system using LogMeIn, VNC or even use an application called ShareMouse which shares the keyboard and mouse of my Windows system with any other computer on the network presuming they have ShareMouse also installed, I can use the system as I would expect, without continuous error in the console log. When I check the system information, Bluetooth is completely disabled and the USB hub does not report address information. Since the keyboard, track pad, Bluetooth peripheral and USB ports all sit on the same USB stack / hub this leads me to think there is a firmware / driver failure occurring after Mavericks loads. The only two errors I see when I am using a remote keyboard and mouse via a remote service is as follows:
1/5/14 6:58:16.000 PM kernel[0]: The USB device HubDevice (Port 1 of Hub at 0xfa000000) may have caused a wake by issuing a remote wakeup (2)
1/5/14 6:58:16.000 PM kernel[0]: The USB device Apple Internal Keyboard / Track pad (Port 2 of Hub at 0xfa100000) may have caused a wake by issuing a remote wakeup (3)
Bottom line: Even for those of you who have installed the EFI 1.3 update and have verified that your freezing issues have ceased, for the most part, could you check your console log for the above error. My guess is, you will still see the error repeated there in 5 second intervals if you touch the keyboard, put your hands up for 5 seconds, touch the keyboard and / or track pad again. My concerns is that this is a product line issue since it has occurred on two brand new systems and the log errors appeared on another model on display in an Apple store. (The display model was logged into an Admin account so I took the liberty of checking the console log.)

I'm tired of this message. Bought a Mac 13" retina from bestbuy that was shipped to me on December 24th. The finder took a long time to load 'All My Files' with three to five second delay. My older macbook unibody (late 2009)was instantaneous. My wife's macbook aluminum (2011) also loaded the files instantaneously. Sorry I digressed but while I was trying to research that issue, I was caught up in the console and multiple of these,'The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)' kept showing up whenever I touched the trackpad in intervals of 6-7 seconds.
Called up apple, used screen sharing and after spending an hour was transferred to the second tier tech. The second tier rep troubleshooted and told me it WAS an issue and asked me to go to apple store to run diagnostics and that most likely I'll receive another notebook in exchange since it fell within 14 day period. I told him the internet was filled with this discussion and asked if it was prevalent. He said it was the first time he has come across this issue and most forums on the internet may not be addressing my specific issue. I wasn't convinced and simply returned it at best buy.
The unfortunate thing is I sold my macbook unibody and having owned 2 macbooks for last eight years I caved and ordered another 13". After a week and a half I received it today and guess what, I see the same message filling up my console.
I noted the following,
* Use guest account and you'll never see the message,'The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)'. All admin accounts created will throw that error.
Though off topic I'd like to state what happened with the Finder's 'All my files' issue:
1. Once I upgraded my older macbook unibody to mavericks, the 'All my files' took longer to load as the new macbook pro.
2. I was able to replicate the same slow load times with macbook aluminium(2011) when I upgraded it to mavericks.
Oh, I also showed the slowness to the representatives and all they tried doing was reindex spotlight which did no good.
So much for 1799$ notebook and the "free" OS. Very disappointed.

The USB device Apple Internal Keyboard / Trackpad

Hello,
in the console of my rMBP 13 mid 2014 I have a lot of messages of this type:
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (1)
can please somebody give me some information what this message mean?
Thanks

There are 3 checks that can be performed initially:
- perform a NVRAM reset : About NVRAM and PRAM
- perform a SMC reset: Intel-based Macs: Resetting the System Management Controller (SMC)
- perform a Safe Boot : OS X: What is Safe Boot, Safe Mode?
- then reboot to normal
If the issue persists: run Diagnostics. Using Apple Diagnostics
and check if any codes come up : Apple Diagnostics: Reference codes
Cheers

Unresponsive keyboard/trackpad and intermittent Bluetooth on MacBook...possible internal USB problem?

I have a mid-2010 polycarbonate/white MacBook (model A1342) running OS X 10.6.8. My machine has been having issues with the internal Bluetooth and keyboard/trackpad randomly ceasing to function.
Bluetooth issue
As of recently (the past month or two), the Bluetooth adapter will completely disappear and eventually reappear on a random basis. It won't appear at all in System Profiler, and the BT menu says "not available". Also, I have had a few kernel panics recently, all of which were apparently thrown by a Bluetooth process/daemon/driver (unfortunately I forgot which one, and also lost the logs from the panics.)
My system has a Broadcom Bluetooth chip that's part of the AirPort card, but is basically just an internal USB device. The adapter has some sort of integrated USB hub ("BRCM2070 Hub"), which the "Bluetooth Module" device itself is connected to.
Nonetheless, this seems to be some sort of problem on the USB bus. Whenever there is a failure, I will almost always see output in Console showing USB errors (ie errors about "enumerating a USB device", "clearing port power", "setting port power", "getting port status", etc). It will either be on any of the ports of the hub at 0x6600000 (the "BRCM2070 Hub" that "Bluetooth Module" is connected to), or port 6 of the hub at 0x6000000 (BRCM2070's port on the internal bus, which the keyboard/trackpad is also connected to on port 3).
I can post more/longer ones, but here's a somewhat short example of the error messages I might receive:
11/18/12 3:18:36 PM kernel USBF: 7351.492 [0xcf9b300] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 6 of Hub at 0x6000000)
11/18/12 3:18:38 PM kernel USBF: 7353.987 AppleUSBHubPort[0xcf9b300]::FatalError - Port 6 of Hub at 0x6000000 reported error 0xe00002c7 while doing clearing port power feature
11/18/12 3:18:38 PM kernel USBF: 7353.987 [0xcf9b300] The IOUSBFamily was not able to enumerate a device.
11/18/12 3:20:20 PM blued[448] Apple Bluetooth daemon started
11/18/12 3:20:20 PM kernel USBF: 7456.186 [0x11fb1300] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of Hub at 0x6600000)
11/18/12 3:20:20 PM kernel USBF: 7456.188 [0x11fb1300] The IOUSBFamily was not able to enumerate a device.
Keyboard/trackpad issue
There's also an issue where the internal keyboard/trackpad will randomly cease functioning (until I restart), often a couple of times a day as of recently. I've had this issue on rare occasion for a while now, but it's gotten more frequent. And more recently, the caps lock light on the keyboard occasionally turns itself on when I'm away.
Both the internal keyboard/trackpad as well as the Bluetooth "hub"/device are connected to the same USB bus/hub. When the keyboard/trackpad die, I've noticed that there will be very similar messages in Console to those above and usually a Bluetooth failure at the same time. (In some cases, it seems to notice that the keyboard/trackpad isn't responding, then attempts to reset/reinitialize it...ie log below.) What could the root cause be...could it be the USB "root" hub/bus causing one or both of these to fail, or possibly a problematic device causing the other to lose connection? I haven't had issues with USB devices on other buses failing, though (ie no problems with external devices.)
Maybe more out of curiosity than anything else, but I've been poking around for info on what might be going on with the USB (aside from the 0x66 hub repeatedly dropping/reconnecting and etc), but can't find much. There seems to be no documentation about the error codes (ie 0xe00002c7) that the hardware/OS are relaying. I even poked through the source for some of the relevant kexts and some reading on OS X driver/kernel programming too...might as well learn more about the inner workings of OS X
Here's an example of some of the messages that I get about the Keyboard/Trackpad:
11/21/12 2:57:22 AM kernel USBF: 1439.228 IOUSBHIDDriver(AppleUSBMultitouchDriver)[0xd1ff000]: Detected an kIONotResponding error but still connected. Resetting port
11/21/12 2:57:22 AM kernel USBF: 1439.234 AppleUSBHubPort[0xd040600]::Resetting device Apple Internal Keyboard / Trackpad: port 3 of Hub at 0x6000000
11/21/12 2:57:22 AM kernel USBF: 1439.319 [0x14452600] USB HID Interface #0 of device CompositeDevice @ 5 (0x6610000)
11/21/12 2:57:22 AM kernel AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
11/21/12 2:57:23 AM blued[248] Apple Bluetooth daemon started
11/21/12 2:57:23 AM kernel AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
Attempted fixes
Unfortunately, my Macbook isn't under warranty so I'm mostly on my own. First I zapped PRAM, reset SMC, ensured OS updates are installed (still on 10.6.8), and threw out a few drivers/software that were possible troublemakers. Next, I tried running another OS/install to rule out software issues. Accordingly, I found that the BT adapter sometimes disappears on Windows 7 as well (just did a clean install). And finally, I bought a new AirPort/BT card and installed it the other day. That seemed better at first, but I still have the problem of intermittent Bluetooth and keyboard/trackpad.
Problems/solutions?
What might the issue be, or is there anything that may be worth trying? As I mentioned, I've reset PRAM and SMC, made sure it's not an OS/driver issue (it happens on Win7 too), and replaced the Airport card. The machine does have aftermarket RAM (from OWC, ~2 years old) and SSD (Crucial M4, installed September)...but it seems unlikely that either of these would cause the problem. There haven't been any accidents that would have caused physical or (to my knowledge) electrical damage to it.
I also searched for any occurrences of similar problems, but could not find any that were applicable to the Macbook revision in question. There was a similar keyboard/trackpad issue on older Macbook Pros that was caused by stress on a ribbon cable...but that seems unlikely given the concurrent issues with Bluetooth as well as the different design.
The only thing I can think of next is to possibly replace the cable connecting the Airport card to the logic board, and possibly look at replacing the keyboard/trackpad (topcase). Anyway, I'm worried that it might be a hardware issue with the internal USB controller/hub, which would probably mean that it's unfixable unless I replace the logic board.
Any advice as to which of these might be a potential solution or cause of the problem? Or might I just as well sell it off in its current condition and replace it?
Thanks all!

Has anyone find a fix for this? I've been using my Dragon Dictate headset on my MacBook Pro for about a year, and then today, when I plugged it in, I got this:
4/16/14 10:01:04.000 AM kernel[0]: USBF:    47.766    The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0x4000000)
4/16/14 10:01:07.000 AM kernel[0]: USBF:    50.269    AppleUSBHubPort::FatalError - Port 1 of Hub at 0x4000000 reported error 0xe00002c7 while doing clearing port power feature
4/16/14 10:01:07.000 AM kernel[0]: USBF:    50.269    The IOUSBFamily was not able to enumerate a device.
Here is what I have tried so far:
Reset the PRAM
Reset SMC
Verify disk (there were no problems)
Repair permissions
Boot with an external USB hard drive (which works fine on the "problem" computer) that contained an old SuperDuper clone of my hard drive from several months ago. I received the same "The IOUSBFamily was not able to enumerate a device" error when I plug in the headset.
Tried to headset on another computer, and it worked fine.
Plug in an external USB keyboard into the problem computer, and it works fine.
All of this would lead me to conclude that it is a hardware problem. But it seems that if it were a hardware problem, the external USB keyboard and external USB hard drive would not work (which they do). If the problem were with the headset, it wouldn't work on another computer, but it does. So I'm wondering if it's some sort of firmware issue…??????? URG!!!!!!

Every mavericks user, except 13" late rMBP, do you have "kernel usb keyboard" log report issue on your console, check it out please

hi everyone, we are the owners of the late 2013 retina macbook pro, with this keyboard and trackpad issue.
please help us by looking at your console for this log report:
08/11/13 00:49:01,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
we are really curious whether it is only happening on our 13" rMBP or is it happening on everyone's mac with mavericks.
especially we would like to know whether this report is also on 2013's mac. MacBook Pro Retina 15" late 2013 Haswell, iMac Haswell, MacBook Air Haswell.
Thanks for your help, really appreciate all your reports!
please help us so that we could try track it down whether the issue is hardware or software related.

Yes, after the EFI update I'm seeing over 4,000 of these error messages.
12/16/13 1:08:32.000 PM kernel[0]: The USB device Apple Internal Keyboard /Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
This happens everytime I touch the keyboard or trackpad. I believe this should not be a normal ocurrence performing such a NORMAL and Essential task as using the imbedded peripherals to operate a machine.
I contacted Apple Support and spoke with a Senior Advisor for troubleshooting. I was instructed to send capture data to apple showing the console errors in their entirety.
From my impressions speaking with Apple today, this is not a normal error and a exchange might be offered, but I'm afraid that will not remedy the issue. This being a chronic and widespread issue with OSX Mavericks and late rMBP Haswell models.

Flex 2-15 Keyboard/Trackpad no longer working

Basically the keyboard/trackpad are no longer working for my lapop (Flex 2-15).
Here's the run down of what I know:
1) Function keys still work such as brightness up or down and turning off the screen.
2) In device manager there is the yellow traigle with an exclamation point for the trackpad, but the keyboard driver seems functioning properly.
3) On the mouse driver it says Code 10, timed out.
4) I've tried uninstalling the mouse driver and restarting to see if windows would install automatically, and the driver comes back, but with the same code 10.
5) Touch screen works fine.
6) Running Windows 8.1.
7) Tried restoring from factory settings and the issue is still here.
8) USB mouse and keyboard work perfectly fine.
9) Tried switching modes to see if keyboard/trackpad was disabled, but no luck there either.
Greatly appreciate some help here as this is beyond frustrating since I've only had this laptop for a little over a month and can no longer return it. Also Lenovo doesn't support anything besides hardware and wants $70-140 to troubleshoot this issue.
Thanks!
Solved!
Go to Solution.

They were trying to charge me for a "Software failure" which apparently isn't covered. I'm almost positive it's driver issues of some sort that they needed update seeing as the function keys work on the keyboard but the rest dont because the trackpad doesn't work.
But if they're going to try and charge me for a software issue I might as well get them to replace the keyboard under warrenty just to rule that out. Sucks it's only been a little over a month.
I purchased the laptop from Newegg.com since it was the cheapest I could find. They only do a 30-day refund/replacement unless you paid for extra insurance (which I never do since usually I can figure out most simple laptop issues).
I usually just turn off this laptop as it's not my main one, but one I'm going to lend to my brother. And one day the keyboard was working fine and then the next day I turned it on I had issues. Worked fine for the few weeks leading up to it. I've updated windows a few times, but none of the updates were keyboard related and factory restoring didn't work so I'm at a loss.

HP Envy m6 Keyboard & TrackPad multitasking issues

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