HP ENVY m6-n010dx Touch

HP Envy password reset. I no long have the email that it was registered to and can not ge past the first loggin screen. Please help. Wimdow 8 system.Thnank you,DG2

Hi ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY m6-n010dx Notebook and issues with your Windows 8 Password. Here is a document that will help you reset the Password. I hope this helps. Thanks.

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Envy 15 J143na Touch stops working at random

Touchscreen stops working at random. Have re installted HID driver, both grahics card drivers & run all Win 8.1 updates. Will always start again after reboot or after closing & opening lid. Latop is 6 months old. Used to do it once amonth but now getting worse expecially after some window updates.I have read a lot about this on this forum but not found solution. I have viewed /run PC tablet option as mentioned on some forums but no different. It not a tablet anyway?? Any Ideas?

Hi ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY TouchSmart 15-j143na Notebook and having issues with the Touchscreen. Here is a document to troubleshoot the Touchscreen. I am sure you have done the steps but something in the link might help like Step 5 to configure the touch display. Here is a fix to resolve the Touchscreen. Open Device Manager by pressing the Windows key + X, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.‌
In Device Manager, locate the device you want to update, and then double-click the device name.
Click the Driver tab, and then click Rollback Driver and follow the instructions.Restart the computer.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase or that need updating. Here is a link to do a system BIOS update. It will help improve the screen issues.
Hope this helps.
Thanks.

HP Envy m6-n010dx is garbage.

Where do I begin with this hunk of garbage. First of all that I spent $600 on a computer that was supposed to be a decent all around computer and it makes my phone look good. Then there's the touch pad that hasn't worked right between 2 different machines and I used an external mouse because I didn't want to keep coming back to replace it. I've done every trouble shoot, download, uninstall and reinstall there are still problems. The cursor will jump around on the screen and act erratic using the touch pad. Then there's how slow this is. This computer is supposed to be fast and powerful. I've barely had this computer for a couple months and it doesn't run nearly as fast as it could. I've kept minimal programs on it except for internet browsers and security programs. Everything beyond the essentials is stored externally. I know it runs slow because my fiancé has the model previous to mine and it works fine. Then just today the wireless card went out. I was doing updates and after all the updates the computer couldn't connect to wifi saying that there was a problem with the wireless card. It had been running slow for a few days and still does. And there is also that this thing overheats for no reason. But that's typical HP. I bought a cooling pad the same day I bought this computer and use it every time I power this on and I still have issues. I'm furious that I spend $600 on a laptop that I worked my butt off to buy to replace the last HP laptop that junked out on me and here I am with another paperweight that not only junked out for no reason but did so probably within days of being able to return it to the store I bought it from. I can personally assure that HP products will not enter my home and I will boycott HP products. I could have bought any other brand of computer and had the machine last me much longer than a couple months. I would not recommend HP to anyone and I would not buy another HP product again. Thank you HP for manufacturing $600 piles of garbage. I love that in the same amount of time it took me to make the money to buy this computer is the time it took for this computer to be ruined. I work a minimum wage job part time and go to school. I can't afford to be buying computers every 4 months when I have to buy books that often.

ariccastro94 wrote:
Where do I begin with this hunk of garbage. First of all that I spent $600 on a computer that was supposed to be a decent all around computer and it makes my phone look good ....
Hi,
No decent laptop on this earth you can buy for $600 For a reasonale laptop from any brand, you need to pocket out at least TWICE that amount. I always say, for work and play, don't buy any laptop under $900 on the market today.
Regards.
BH
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Where is the fingerprint app for my new ENVY 17t Quad touch smart

I have 2 profiles , the one profile i did a search for " fingerprint scanner" and I tapped the the button that said fingerprint scanner under search. A dos window opened and the a Gui which helped me store my finger print and associate it with my ID. I went to the other profile and tried the same, the dos window comes up...no GUI. Where is the actual app ?

Hello LA1,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this we can provide you with accurate information.
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

HP ENVY M6-N010DX Hinges Breaking

My laptop's hinges are breaking. Actually, they're pretty much broken. It hasn't been thrown around carelessly or dropped. It's just been getting worse after normal everyday use. I've had it for about 8 months. The security lock is practically coming out of the side. Can my laptop be repaired or replaced?

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Thank you,
Omar

What happened to all the drivers (HP Envy m6-n010dx)?

Hi there.
I recently reinstalled Windows 8.1 and wanted to get a few of the drivers off the HP website that I typically can't find anywhere else. I noticed that the HP support driver website no longer has any drivers for my notebook?
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=6953...
There used to be a ton of drivers, including CoolSense, 3D DriveGuard and the download for the battery calibration utility.
Was this intentionally done or is HP just having problems with their website currently ?
This question was solved.
View Solution.

Hi:
For your 13-A012DX , these drivers should work...
SM Bus Controller: Install this driver first and reboot.
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20775&lang=eng&ProdId=816
PCI Device: See if the card reader driver from this model works on yours.
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943827&swItemId=ob_133237_1&swEnvOid=415...
One of the unknowns is probably the wireless button that needs a driver.
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943827&swItemId=ob_124774_1&swEnvOid=415...
The other one may be this...
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943827&swItemId=ob_132986_1&swEnvOid=415...
If the drivers I posted didn't install the unknown devices, I will need the hardware ID's from them.
You can find the hardware ID for a device as follows...
Go to the device manager and click on the unknown device.
Then click on the Details tab at the top of the unknown device window.
Now you see a Property drop down list and it is defaulted to Device Description.
Drop down on that list and select the third item (Hardward ID's).
Post the top string of characters you see in the window.

Touch screen on HP Envy 120 printer

My touch screen on my HP Envy 120 printer does not light up. The printer turns on and I can print from my computer but unable to scan or copy a hard copy document from the touch screen. Is there an easy fix for this or do I need to return the printer. The printer was purchased in December 2013.

Hi Brode,
I see your Envy 120 printer touch screen is not lighting up.
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause.
Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see,
ISSUE:
Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
This is not limited to Laserjet printers.
Please also ensure you have the newest firmware version; Critical firmware update to improve printer performance.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

My lap hp envy 17-j130us problem with playing videos and audio

when i am playing videos it freezes up to 2 seconds and playing continously as well as playing audio in music player also.i have downloaded videos in youtube mkv file with high resoluton 1080p video it was freezing at starting and after playing too fastly and them i have loaded the videos from pen drive that videos ae alos having the same trouble in above process how can i fix the problem i just have buy this pc 20 days ago my model is HP ENVY 17-J130US TOUCH SMART

Hi,
Which software are you using to play videos (offline). Please try the following software, it will play nearly all video formats:
http://www.videolan.org/vlc/download-windows.html
Regards.
BH
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Envy 700-214 will not turn on

When pushing the power button the fans starts up for a second then nothing. If you hold the power button down fans race and then shut off when pressure is lifted off button. Hard drive OK was able to copy data to a laptop using an Icydock. Unplugged power from all components and removed and reseated memory. Still no joy.

Hi@eve102579 ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your HP ENVY m6-n010dx Notebook and getting a blank or black screen and not starting. Try performing a hard reset.
When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
Here is a link to computer won't start Windows 8.
Have you tried to reseat the memory?
Hope this helps you out.
Thanks.
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How to replace memory on m6-n010dx

can i change the memory on an hp envy m6-n010dx

maddmatt1531 wrote:
can i change the memory on an hp envy m6-n010dx
Hi,
What do you mean "change" ? Your machine currently has 6GB of RAM:
http://support.hp.com/us-en/product/HP-ENVY-m6-Notebook-PC-series/6740559/model/6953264/document/c04...
Your machine supports up to 16GB of RAM (8GB x 2) Please use the following manual (page #33) which shows you how to add/replace RAM:
http://h10032.www1.hp.com/ctg/Manual/c04499120
Regards.
BH
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Will the m6-n010dx support DDR3L-1866 modules?

Hi. So I'm trying to squeeze as much power out of this laptop as I can, and would like to upgrade the memory from DDR3L-1600 modules to 1866. I'm aware that the A10-5750M APU supports modules up to 1866 (officialy stated on AMD's website), but through research have found that users of similar laptops of other makes but with the same APU have got 1866 modules to work, but some have not. So basically, will my Envy m6-n010dx support the 1866 modules? I'd rather have a for sure answer before I buy some new RAM and have to return it if it doesn't work.

Hi there ,
Thank you for visiting the HP Support Forums and Welcome! This is a great site to get answers and ask questions. I read your post on the HP Forums and I found a document for your HP Envy m6-n010dx Notebook PC. The document I found for your review is the PC Maintenance and Service Guide. In this Manual you will see the following on page 1; Memory Two customer-accessible/upgradable memory module slots Support for DDR3L (1600-MHz) at 1.35V dual channel Support for 16834-MB of system RAM in the following configurations: ● 16834-MB (8192-MB×2) ● 12288-MB (8192-MB+4096-MB) ● 8192-MB (8192-MB×1, 4096-MB×2) ● 6144-MB (4096-MB+2048-MB) These are the modules that are supported. Have a great day!

Envy 23-d010ea POST/boot failure

Greetings,
I'm trying to sort out a machine for a friend.
It's an Envy 23-d010ea touch screen pc.
The initial symptoms were - plug power cord in and immediately the main fan started to race, this continued until the power cord was removed.
So, I removed the RAM, hard drive and DVD, powered up and down and reconnected everything - no difference.
Then I removed and reseated the CMOS battery - this changed the symptoms to the machine sitting quietly, as would be expected, when the power cord was plugged in. The white LED by the power connector is on. Pressing the Power button on the top of the machine starts the fan, which races. This carries on for a few seconds and then the machine powers down.
The two white LED's on the side, (HD?) do not light up at all. One of them flashes very briefly just before the machine powers down as the main HD is accessed (or told to shut down perhaps, not sure).
All above disconnection and reconnection tests repeated after the change in behaviour - no difference.
Is this a mainboard failure?
There is zero screen activity - it remains off the whole time. There are no beeps to be heard (I presume the machine uses the speakers below the screen?) - I've not seen or had to attempt a repair on such a system before. I'm used to boxes and seperate screens (though I have a little experience with laptop maintenance and component swaps).
Linux user since 2002
This question was solved.
View Solution.

daveh909 wrote:
I've tried both methods for BIOS reset, nothing works.
So I presume this is a motherboard failure then. There are spares available online. I've built plenty of pc's before so a motherboard swap is doable.
Thanks the help.
Yep. Dead mobo. Use an identical unit and you can still use the license.
We are here for you.
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Dropping perfomance after hours of usage, like new when sleep then wake up

Hello, I'm not sure where to get replies so I'll just post here.
After a few hours of usage, the notebook seems slower. After I put it in sleep mode then wake it up immidiately after, this phenomenon seems to stop.
Also, the notebook is frozen when I plug in the power cord, also after few hours of usage.
I tried update Bios, graphic drivers and Windows, nothing works. I'm using the Hp Envy m6 n010dx
I need your help.
Thank you.

Hello tungdao,
I see that you're having an issue with how the notebook preforms afters its been "active/awake" for a period of time. I will try to help you with this.
I'd recommend starting with this document: Improving System Performance without Adding Memory (Windows 8).
If you need further assistance, please provide the model and product numbers for the notebook. Also, the currently installed operating system.
Please let me know how this goes for you.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

Usb 3 power amps

I have an envy 14 smart touch slim. It has 3 USB ports. 1 - usb 2, 1 -usb 3 with power, 1 - usb 3.
My question is for advice. Have an envy 14 touch smart.
First, how many amps does the powered usb 3 supply? I ask because I have powered usb 3 hub. Should I plug it into the powered USB port and leave the hub unplugged. Or should I plug the hub into the non-powered USB port and plug the hub into the wall. I have two external hard drives and a DVD player that I want to plug into the hub. They all get power from the usb connection.

Hi,
No, this won't work. The power port ONLY for you to charge some devices such as phones, small tablets ... when the machine off. You need power brick (or adapter) for the hub. You still can use it like any normal USB port.
Regards.
BH
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For got password

i have a HP ENVY x2 - 15t Touch Laptop and i forgot login window 8 password please help

Hi,
If you normally sign-on with an email and password, you can reset the password via another PC from the Microsoft page on the following link.
https://account.live.com/password/reset
Regards,
DP-K
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HP ENVY m6-n010dx Touch

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