HP ENVY m6 Notebook PC overheats several times per day

My laptop overheats and crashes CONSTANTLY—several times per day!  I have vacuumed all of the vents in back, I took it to the Geek Squad, who sold me a chill pad that helps minimally, I have started putting ice packs on the lower left corner, I don't take it outside, anymore.  There is nothing that keeps this laptop cool enough for me to use like a laptop and take it where I need it.  It started doing this about 6 months ago.
It's sitting on the chill pad right now, getting hotter and hotter (everywhere to the left of the letter i).  Also, the adapter gets so hot, it makes me think it might be a fire hazard.  It seems to overheat slower when it runs off the battery, which seems to be the only thing that doesn't get hot.
What do I do about this?  I don't want to get another laptop; this one is only a year and a half old.

It likely needs to be opened up and cleaned out around the processor/heatsink and new thermal compound applied. I am understanding that the battery does not heat up? What if you let it run down and then recharge it with the laptop on? Does the battery get hot during that process? It does not heat up as much on battery power because the processor has been "throttled back" to save battery life so that tells us the heat is likely coming from the processor. You can set the processor to run at 97 or 98% power even when plugged in and this helps a lot but should not be seen as a permanent fix. Go into power options in Control Panel and get to advanced.
Set maximum processor state plugged in to 98% and see if that does not help.
If this is "the Answer" please click "Accept as Solution" to help others find it. 

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    5 libSystem.B.dylib 0x956ecf52 thread_start + 34
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    1 libSystem.B.dylib 0x956c39bc mach_msg + 72
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    1 libSystem.B.dylib 0x956c39bc mach_msg + 72
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    0x2166c000 - 0x2167efff libTraditionalChineseConverter.dylib ??? (???) <086a18ff56a7d80d4446b979a18a4f64> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
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    0x96418000 - 0x96ab8fff com.apple.CoreGraphics 1.407.2 (???) <3a91d1037afde01d1d8acdf9cd1caa14> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x96ab9000 - 0x96aebfff com.apple.LDAPFramework 1.4.5 (110) <cc04500cf7b6edccc75bb3fe2973f72c> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
    0x96aec000 - 0x96b35fef com.apple.Metadata 10.5.2 (398.25) <e0572f20350523116f23000676122a8d> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x96b36000 - 0x96b3dfe9 libgcc_s.1.dylib ??? (???) <28a7cbc3a5ca2982d124668306f422d9> /usr/lib/libgcc_s.1.dylib
    0x96b3e000 - 0x9700ff3e libGLProgrammability.dylib ??? (???) <5d283543ac844e7c6fa3440ac56cd265> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x9703b000 - 0x970e2feb com.apple.QD 3.11.54 (???) <b743398c24c38e581a86e91744a2ba6e> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0xba900000 - 0xba916fff libJapaneseConverter.dylib ??? (???) <79f7cbef6bc9f4c32a42d63c7332bf8e> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
    0xbab00000 - 0xbab21fe2 libKoreanConverter.dylib ??? (???) <4b497e7a0027447eaff2b45572bb85ea> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
    0xeab00000 - 0xeab0ffff libConverter.dylib ??? (???) /System/Library/Printers/Libraries/libConverter.dylib
    0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
    0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

    i haven't really used the other user (guest) account much - don't remember it crashing on there.
    i opened my hd/library/internet plug ins folder, but can't seem to find the version of the pdf viewer. it just says AdobePDFViewer.plugin...didn't see any additional info when i did command+i.
    i'm thinking a trip to the genius bar is in order. i just started using my webcam and found that the other person's video is blurry and ends up w/ little garbled (moving) pixels randomly. bah. humbug.
    thanks for all of your help so far. and...happy new year!
    (i keep forgetting that i posted this help topic on here...lol)

  • IMac crashes several times per day. What is causing the issue?

    Here is the error report.
    I am always prompted to "report this issue to Apple" but never hear back as to what the issue actually is.
    Can someone decipher the "crash report"? 
    Thank you!
    Anonymous UUID:       90EECEB1-8B18-7E28-D93F-A28EA4557704
    Mon Jan 26 21:11:35 2015
    panic(cpu 0 caller 0xffffff8000e4e7fa): "A kext releasing a(n) OSData has corrupted the registry."@/SourceCache/xnu/xnu-2422.115.4/libkern/c++/OSObject.cpp:218
    Backtrace (CPU 0), Frame : Return Address
    0xffffff82ccfa3d90 : 0xffffff8000a22f79
    0xffffff82ccfa3e10 : 0xffffff8000e4e7fa
    0xffffff82ccfa3e60 : 0xffffff7f81e9251e
    0xffffff82ccfa3eb0 : 0xffffff7f81e948df
    0xffffff82ccfa3ee0 : 0xffffff7f81e9488f
    0xffffff82ccfa3ef0 : 0xffffff7f81e92cc9
    0xffffff82ccfa3f30 : 0xffffff7f81ed1e27
    0xffffff82ccfa3f50 : 0xffffff7f81ed1dd6
    0xffffff82ccfa3f70 : 0xffffff7f81ed1e4c
    0xffffff82ccfa3f90 : 0xffffff7f81ed1f40
    0xffffff82ccfa3fb0 : 0xffffff8000ad7607
          Kernel Extensions in backtrace:
             com.apple.iokit.IOBluetoothFamily(4.2.7f3)[7E5FC847-3012-3851-B67C-A1274D8D834F ]@0xffffff7f81e8d000->0xffffff7f81f29fff
                dependency: com.apple.iokit.IOUSBFamily(686.4.1)[815E4F64-F2D5-3847-931A-BE755698D993]@0xff ffff7f811fc000
                dependency: com.apple.iokit.IOReportFamily(23)[EE246983-FE6F-32F3-A5A0-88F3E3CDBA89]@0xffff ff7f81d3c000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    13F34
    Kernel version:
    Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
    Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0
    Kernel slide:     0x0000000000800000
    Kernel text base: 0xffffff8000a00000
    System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
    System uptime in nanoseconds: 17023306605484
    last loaded kext at 4898854516476: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f83033000, size 20480)
    last unloaded kext at 6271896713280: com.apple.filesystems.exfat 1.4 (addr 0xffffff7f83026000, size 53248)
    loaded kexts:
    com.Perfect.Driver.SystemAudioRecorder 1.0.0
    com.Cycling74.driver.Soundflower 1.6.6
    com.apple.driver.AppleBluetoothMultitouch 80.14
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.iokit.IOBluetoothSerialManager 4.2.7f3
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleHDA 2.6.3f4
    com.apple.driver.AGPM 100.14.34
    com.apple.driver.ApplePlatformEnabler 2.0.9d7
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.GeForce 8.2.6
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.driver.AppleIntelHD5000Graphics 8.2.8
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleMikeyDriver 2.6.3f4
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f3
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleIntelFramebufferAzul 8.2.8
    com.apple.driver.AppleLPC 1.7.0
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.AppleThunderboltIP 1.1.2
    com.apple.driver.AppleBacklight 170.4.11
    com.apple.driver.AppleMCCSControl 1.2.5
    com.apple.iokit.SCSITaskUserClient 3.6.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.AppleUSBHub 683.4.0
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.6.0
    com.apple.driver.AppleSDXC 1.5.2
    com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
    com.apple.driver.AirPort.Brcm4360 842.21.65
    com.apple.driver.AppleAHCIPort 3.0.5
    com.apple.driver.AppleUSBXHCI 683.4.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.driver.AppleBluetoothHIDKeyboard 170.15
    com.apple.driver.IOBluetoothHIDDriver 4.2.7f3
    com.apple.driver.AppleMultitouchDriver 245.13.1
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 2.6.3f4
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOAcceleratorFamily 98.23
    com.apple.nvidia.driver.NVDAGK100Hal 8.2.6
    com.apple.nvidia.driver.NVDAResman 8.2.6
    com.apple.iokit.IOAudioFamily 1.9.7fc2
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IOBluetoothFamily 4.2.7f3
    com.apple.iokit.IOSurface 91.1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f3
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleHDAController 2.6.3f4
    com.apple.iokit.IOHDAFamily 2.6.3f4
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.AppleGraphicsDeviceControl 3.6.22
    com.apple.iokit.IOAcceleratorFamily2 98.23
    com.apple.driver.IOPlatformPluginFamily 5.7.1d6
    com.apple.driver.AppleSMC 3.1.8
    com.apple.driver.AppleThunderboltEDMSink 2.1.3
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleSMBusController 1.0.12d1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleUSBHIDKeyboard 170.15
    com.apple.driver.AppleHIDKeyboard 170.15
    com.apple.iokit.IOUSBHIDDriver 660.4.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7
    com.apple.iokit.IOUSBMassStorageClass 3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.driver.AppleUSBComposite 656.4.1
    com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
    com.apple.driver.CoreStorage 380.70.2
    com.apple.iokit.IOUSBUserClient 660.4.2
    com.apple.driver.AppleThunderboltNHI 2.0.1
    com.apple.iokit.IOThunderboltFamily 3.3.1
    com.apple.iokit.IOEthernetAVBController 1.0.3b4
    com.apple.iokit.IO80211Family 640.36
    com.apple.driver.mDNSOffloadUserClient 1.0.1b5
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.6.5
    com.apple.iokit.IOUSBFamily 686.4.1
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.11.1
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 23
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.pthread 1
    Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 24 GB, SMC 2.15f2
    Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5358384758334D314131363030433130
    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5358384758334D314131363030433130
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.65)
    Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
    Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
    USB Device: My Book 1230
    USB Device: External USB 3.0
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Keyboard Hub
    USB Device: Apple Keyboard
    Thunderbolt Bus: iMac, Apple Inc., 23.10

    Thanks for the update on this, Linc. I did try this out and it was helpful, however, I'm back in the same boat again!
    Thanks for any help and insight you can offer.
    The iMac has resorted to shutting down several times per day again.    Here is the latest error report.
    Anonymous UUID:       90EECEB1-8B18-7E28-D93F-A28EA4557704
    Thu Feb  5 23:44:25 2015
    panic(cpu 2 caller 0xffffff7f8cc56a35): "This LVG was created before the fix for <rdar://11023142>, you must recreate your LVGs"@/SourceCache/CoreStorage/CoreStorage-380.70.2/core/btree/btree_impl.h:55
    Backtrace (CPU 2), Frame : Return Address
    0xffffff82d7e5ba90 : 0xffffff800b023139
    0xffffff82d7e5bb10 : 0xffffff7f8cc56a35
    0xffffff82d7e5bba0 : 0xffffff7f8cc56a58
    0xffffff82d7e5bc30 : 0xffffff7f8cc4bcc7
    0xffffff82d7e5bc90 : 0xffffff7f8cc4f711
    0xffffff82d7e5bd70 : 0xffffff7f8cc4fb9f
    0xffffff82d7e5bf20 : 0xffffff7f8cc4b1af
    0xffffff82d7e5bf70 : 0xffffff7f8cc4b10c
    0xffffff82d7e5bf80 : 0xffffff7f8cc466e3
    0xffffff82d7e5bfb0 : 0xffffff800b0d7c67
          Kernel Extensions in backtrace:
             com.apple.driver.CoreStorage(380.70.2)[DFECD064-FF24-3CC7-9BB9-2469FCAA15AF]@0x ffffff7f8cbd6000->0xffffff7f8cc98fff
                dependency: com.apple.iokit.IOStorageFamily(1.9)[9B09B065-7F11-3241-B194-B72E5C23548B]@0xff ffff7f8b648000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    13F34
    Kernel version:
    Darwin Kernel Version 13.4.0: Wed Dec 17 19:05:52 PST 2014; root:xnu-2422.115.10~1/RELEASE_X86_64
    Kernel UUID: 45486BF2-BDDE-34CB-8C71-606FF3FE181B
    Kernel slide:     0x000000000ae00000
    Kernel text base: 0xffffff800b000000
    System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
    System uptime in nanoseconds: 15502458977428
    last loaded kext at 11079372093582: com.apple.filesystems.exfat 1.4 (addr 0xffffff7f8d61b000, size 61440)
    last unloaded kext at 11199508699870: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f8d617000, size 16384)
    loaded kexts:
    com.Perfect.Driver.SystemAudioRecorder 1.0.0
    com.apple.filesystems.exfat 1.4
    com.apple.driver.AppleBluetoothMultitouch 80.14
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.filesystems.autofs 3.0
    com.apple.iokit.IOBluetoothSerialManager 4.2.7f4
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleMikeyDriver 2.6.3f4
    com.apple.driver.AppleHDA 2.6.3f4
    com.apple.driver.AGPM 100.14.34
    com.apple.driver.ApplePlatformEnabler 2.0.9d7
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.GeForce 8.2.6
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f4
    com.apple.driver.AppleIntelHD5000Graphics 8.2.8
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleThunderboltIP 1.1.2
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.AppleLPC 1.7.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleIntelFramebufferAzul 8.2.8
    com.apple.driver.AppleBacklight 170.4.11
    com.apple.driver.AppleMCCSControl 1.2.5
    com.apple.iokit.SCSITaskUserClient 3.6.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.AppleUSBHub 683.4.0
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.6.0
    com.apple.driver.AppleSDXC 1.5.2
    com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
    com.apple.driver.AirPort.Brcm4360 842.21.65
    com.apple.driver.AppleAHCIPort 3.0.5
    com.apple.driver.AppleUSBXHCI 683.4.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.driver.AppleBluetoothHIDKeyboard 170.15
    com.apple.driver.IOBluetoothHIDDriver 4.2.7f4
    com.apple.driver.AppleMultitouchDriver 245.13.1
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.driver.DspFuncLib 2.6.3f4
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOAudioFamily 1.9.7fc2
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IOAcceleratorFamily 98.24
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f4
    com.apple.iokit.IOSurface 91.1
    com.apple.nvidia.driver.NVDAGK100Hal 8.2.6
    com.apple.nvidia.driver.NVDAResman 8.2.6
    com.apple.iokit.IOBluetoothFamily 4.2.7f4
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.driver.AppleHDAController 2.6.3f4
    com.apple.iokit.IOHDAFamily 2.6.3f4
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleSMC 3.1.8
    com.apple.driver.IOPlatformPluginFamily 5.7.1d6
    com.apple.driver.AppleThunderboltEDMSink 2.1.3
    com.apple.AppleGraphicsDeviceControl 3.6.22
    com.apple.iokit.IOAcceleratorFamily2 98.24
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleSMBusController 1.0.12d1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleUSBHIDKeyboard 170.15
    com.apple.driver.AppleHIDKeyboard 170.15
    com.apple.iokit.IOUSBHIDDriver 660.4.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7
    com.apple.iokit.IOUSBMassStorageClass 3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.driver.AppleUSBComposite 656.4.1
    com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
    com.apple.driver.CoreStorage 380.70.2
    com.apple.iokit.IOUSBUserClient 660.4.2
    com.apple.driver.AppleThunderboltNHI 2.0.1
    com.apple.iokit.IOThunderboltFamily 3.3.1
    com.apple.iokit.IOEthernetAVBController 1.0.3b4
    com.apple.iokit.IO80211Family 640.36
    com.apple.driver.mDNSOffloadUserClient 1.0.1b5
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.6.5
    com.apple.iokit.IOUSBFamily 686.4.1
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.11.2
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 23
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.pthread 1
    System Profile:
    Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 24 GB, SMC 2.15f2
    Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5358384758334D314131363030433130
    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5358384758334D314131363030433130
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.65)
    Bluetooth: Version 4.2.7f4 15112, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
    Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
    USB Device: My Book 1230
    USB Device: External USB 3.0
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Keyboard Hub
    USB Device: Apple Keyboard
    USB Device: USB2.0 Printer (Hi-speed)
    Thunderbolt Bus: iMac, Apple Inc., 23.10

  • Network Connection Suddenly Drops Several Times Per Day

    We have a couple of macs in our office whose network connections drop several times per day. The two main ones are both 1.66 GHz Intel Core Duo Mac Mini's — one running OS 10.4.8 and the other 10.4.9. Our server is a Windows
    Server 2003 Pentium 4, 3 GHz computer and we use a Linksys 24 port 10/100 Ethernet switch. On occasion, someone else's mac drop their network connection but it seems to be much more frequent with these two. Our other macs are a mixture of other Mac Mini's, iMacs, G4's, etc. all running either OS 10.4.8 or 10.4.9.
    Any ideas??????
    Thanks,
    Neil Brown
    iMac 2 GHz Intel Core 2 Duo   Mac OS X (10.4.8)  

    The network connection is still dropping with switching around. In addition, starting this morning, my network connections as well as another person's are dropping suddenly too. The only pattern I can see with mine so far is it seems if I am away from my computer for a few minutes and come back, my network connection has dropped (i.e. the individual "shares" that I have mounted on my desktop, so I have to go back to Connect to Server, log in and mount those again). Our ethernet switch is new, and we had been experiencing this problem before with our old switch, so that didn't solve the problem.
    I'm not sure what to try next. Any suggestions?
    Thanks,
    Neil
    iMac 2 GHz Intel Core 2 Duo   Mac OS X (10.4.8)  
    PowerMac G4    

  • Updated iPad2 to iOS6. Now it randomly freezes. Have to reboot (home   sleep key for 15 seconds) several times per day. Help!

    Help! I guess I can restore it to original factory settings but I am afraid of losing everything. If it helps the iPad is NOT jailbroken. Any ideas or do I have to wait for a future update?

    Just to clarify. Once I am done with the iPad and push the sleep button (upper right corner) or just let it sleep from inactivity for a couple minutes, the issue happens when I try to wake it up. I can see the unlock screen with the pin pad but the iPad becomes unresponsive and I cannot enter the numbers or I can enter the numbers but it freezes right after that while the pin pad is still visible. The only thing that fixes it is to hold the home and sleep button for 10-15 seconds and wait a minute for the whole thing to reboot. At that point it usually works. Still, what I liked about the iPad was the convenience of being immediately ready and now I have to reboot many times per day.
    I have an iPad2 with the latest update (6.01) and it is not jail broken. Apple help me please!

  • Why does your "Most Visited" button list mostly one-time-only web pages instead of ones I visit several times per day?

    Most Visited drop-down lists mostly one-time visit web pages, and includes unrecognizable pages. Does not show pages I visit several times during the day.

    Among the alternatives not mentioned... Using a TiVo DVR, rather than the X1; a Roamio Plus or Pro would solve both the concern over the quality of the DVR, as well as providing the MoCA bridge capability the poster so desperately wanted the X1 DVR to provide. (Although the TiVo's support only MoCA 1.1.) Just get a third-party MoCA adapter for the distant location. Why the hang-up on having a device provided by Comcast? This seems especially ironic given the opinions expressed regarding payments over time to Comcast. If a MoCA 2.0 bridge was the requirement, they don't exist outside providers. So couldn't the poster have simply requested a replacement XB3 from the local office and configured it down to only providing MoCA bridging -- and perhaps as a wireless access point? Comcast would bill him the monthly rate for the extra device, but such is the state of MoCA 2.0. Much of the OP sounds like frustration over devices providing capabilities the poster *thinks* they should have.

  • My time capsule wifi stops working several times per day

    In the last several weeks, my time capsule wifi will suddenly stop working. Both the guest and main networks  go down. I unplug the time capsule and plug it back in and then it works again for a while. My internet is ADSL. The signal comes in through a Actiontec Modem and then by ethernet to the time capsule which broadcasts the wifi.

    Not sure what you mean by "suddenly stop working".
    Does this mean the power indictor light on the Time Capsule goes off and then comes back on when you restart the Time Capsule?
    Or, does this mean that the power indicator light stays on, but devices cannot connect to the wireless network?
    If you are using an Actiontec modem/router and trying to run both "main" and "guest" networks on the Time Capsule, that is creating an error known as Double NAT.  Sometimes you can get away with this on a simple home network, but the better option would be to run the Time Capsule correctly in the "Off (Bridge Mode" setting.
    Unfortunately, the "guest" network will not operate correctly when the Time Capsule is in Bridge Mode.
    If your Actiontec device really is a modem/router or gateway....as we suspect.....the Double NAT error can cause loss of one or both networks, Can you post back with the model number of the Actiontec "modem" that you have so we can check out the possibility that you have an incorrect setup?

  • Disconnecting Several Times Per Day, Could It Be T...

    Ethernet - disconnecting at random times, perhaps 5 times in 5 minutes then stable again for a few hours. It also seems to knockout my ethernet connection, so when the hubs turns to blue again I'm still unable to connect.  I have to right click my network, disable and then re-enable. Windows 7 x64.  The BT rep said I needed an engineer as I had a possible fault, but this also happened in my last home? Surely I cannot be this unlucky?  Anyhow the only thing that seems to have stayed with me it the hub?  Is it possible its the culprit?
    What I have done:
    - Moved house (yes it's that annoying )
    - Master socket/test socket (old home, this house does not have one, I've opened them all).
    - Remove bell wire
    - Changed all filters
    - Tried removing every phone
    - Changed ethernet lead
    - Changed RJ11
    - Had several different motherboards
    - Removed all possible cables
    - Kept everything in the room unplugged except for computer/monitor.
    Chaz
    TNT

    It's a 2.0 Hub, about 5 years old.  Tried a wired connection to the master socket with no success.  The only thing that has been a constant is the ISP and the modem, everything else has changed at some point.  It seems to happen more under stress, just like after I ran that BT Speed Test.
    FAQ
    1. Best Effort Test: -provides background information.
    Download  Speed
    2.96 Mbps
    0 Mbps
    4 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 2.96 Mbps
     For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
     IP Profile for your line is - 3.25 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    0.24 Mbps
    0 Mbps
    0.45 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 0.24Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.45 Mbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

  • Firefox crashes several times per day. Here is my latest crash signature: ID: 1ec4cd46-b98c-441e-af45-c025a2110608

    Firefox crashes constantly. Below is the latest crash ID. Please help me resolve this.

    That crash report doesn't have any data it, so I can't see what is going wrong.
    *https://crash-stats.mozilla.com/report/index/1ec4cd46-b98c-441e-af45-c025a2110608
    Do you have other crash reports that do have data?

  • TV shuts off several times a day

    My livingroom TV (supposedly with a HD STB) just goes black and into "standby mode" several times every day.  I've reset the modem/router and even unplugged/rebooted the box but the problem reoccurs within 10 seconds or 10 minutes or 30 minutes. This is really aggregating!!!! My bedroom TV with a STD is unaffected as are both of my computers.  Going to the "troubleshooting site" on Verizon has been no help as my STD looks nothing like those pictured and has no clock ( my STD box does!!!!!) The Verizon site is useless!!!!!!! Can someone please help me?

    The first question I would ask is, when you say "standby mode", are you describing a black screen with the Verizon logo and a message "Press Menu to watch FiOS TV..."? If yes, then keep reading. If no and the screen just goes black and stays that way then you might be having an issue with your TV and not with FiOS.
    Could not find a good reason why a functional STB would enter standby mode several times per day at seemingly random intervals. From what I could find, there are three reasons an STB would enter standby mode:
    The STB has been powered down using the power button.
    The STB is left tuned to a channel that you are not subscribed to.
    The STB has an HDMI connection to the TV and has sensed that the TV is off.
    These describe the box going into standby mode without resetting/rebooting. If you are seeing a red screen when you turn the STB on, it has lost power and been reset. This could happen because of:
    a power outage
    an update
    an internal error reset
    an overheating/ventilation issue
    I would:
    perform an STB Auto Correct
    reseat all your cable connections
    contact Verizon about a possible replacement
    Let me know if you need help doing these.
    FYI - your STB is a model 7100-P2. It's the only one without a clock. You can click here for more info.
    Find this post helpful, informative or just something you agree with? Click the red ‘thumbs-up’ button.
    Did this post solve your problem? Click the green ‘Accept as Solution’ button.

  • Mac Mini Restarting Multiple times per day

    I have a Mac Mini from Sept 2010.  Recently upgraded to Mountain Lion and now the restarts due to an issue several times per day.  The computer is fine when i am using it, but the issue comes up when i return to wake the monitor by hitting a key or moving the mouse.  Sleep is disabled, but the monitor is set to turn off after 10 minutes of inactivity.  Sometimes it will be fine left for hours on its own and other times when i come back to the computer, I am met with a gray screen stating the computer had to restart. 
    Below is the log from the last crash:
    Jan 26 06:52:06 MacMini kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=895[GoogleSoftwareUp] clearing CS_VALID
    Jan 26 07:05:48 MacMini.local com.apple.usbmuxd[27]: _handle_timer heartbeat detected detach for device 0x82-192.168.1.2:0!
    Jan 26 07:07:40 MacMini.local LKDCHelper[909]: Starting (uid=501)
    Jan 26 07:17:51 MacMini com.apple.launchd.peruser.501[134] (com.apple.KerberosHelper.LKDCHelper[909]): Exited with code: 1
    Jan 26 07:50:49 MacMini kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=926[GoogleSoftwareUp] clearing CS_VALID
    Jan 26 08:07:40 MacMini.local LKDCHelper[951]: Starting (uid=501)
    Jan 26 08:17:51 MacMini com.apple.launchd.peruser.501[134] (com.apple.KerberosHelper.LKDCHelper[951]): Exited with code: 1
    Jan 26 08:47:52 MacMini.local com.apple.usbmuxd[27]: _handle_timer heartbeat detected detach for device 0x95-192.168.1.2:0!
    Jan 26 08:49:32 MacMini kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=973[GoogleSoftwareUp] clearing CS_VALID
    Jan 26 08:59:57 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/30: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/126: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/157: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/164: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/165: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not look up channel/token: com.apple.time/0x165: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Bug: 12C60: libxpc.dylib + 36100 [FAC04D8B-680E-325F-8F0C-DD69859D0E01]: 0x3
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/168: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/172: 0x3: No such process
    Jan 26 08:59:59 --- last message repeated 7 times ---
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/176: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/178: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not look up channel/token: com.apple.time/0x178: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Bug: 12C60: libxpc.dylib + 36100 [FAC04D8B-680E-325F-8F0C-DD69859D0E01]: 0x3
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/178: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/180: 0x3: No such process
    Jan 26 08:59:59 --- last message repeated 1 time ---
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/185: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/190: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/194: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/195: 0x3: No such process
    Jan 26 08:59:59 --- last message repeated 2 times ---
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not look up channel/token: com.apple.time/0x195: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Bug: 12C60: libxpc.dylib + 36100 [FAC04D8B-680E-325F-8F0C-DD69859D0E01]: 0x3
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/195: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/196: 0x3: No such process
    Jan 26 08:59:59 --- last message repeated 1 time ---
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not look up channel/token: com.apple.time/0x196: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Bug: 12C60: libxpc.dylib + 36100 [FAC04D8B-680E-325F-8F0C-DD69859D0E01]: 0x3
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/196: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/198: 0x3: No such process
    Jan 26 08:59:59 --- last message repeated 10 times ---
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not look up channel/token: com.apple.time/0x198: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Bug: 12C60: libxpc.dylib + 36100 [FAC04D8B-680E-325F-8F0C-DD69859D0E01]: 0x3
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/198: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/200: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not look up channel/token: com.apple.time/0x200: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Bug: 12C60: libxpc.dylib + 36100 [FAC04D8B-680E-325F-8F0C-DD69859D0E01]: 0x3
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/200: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/201: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not look up channel/token: com.apple.time/0x202: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/202: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Bug: 12C60: libxpc.dylib + 36100 [FAC04D8B-680E-325F-8F0C-DD69859D0E01]: 0x3
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/202: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/210: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/215: 0x3: No such process
    Jan 26 08:59:59 MacMini.local UserEventAgent[137]: Could not get event name for stream/token: com.apple.time/220: 0x3: No such process
    Jan 26 09:07:39 MacMini.local LKDCHelper[999]: Starting (uid=501)
    Jan 26 09:08:37 MacMini.local WindowServer[87]: handle_will_sleep_auth_and_shield_windows: no lock state data
    Jan 26 09:10:33 MacMini.local CVMServer[101]: Check-in to the service com.apple.cvmsCompAgent_x86_64 failed. This is likely because you have either unloaded the job or the MachService has the ResetAtClose attribute specified in the launchd.plist. If present, this attribute should be removed.
    Jan 26 09:11:04 --- last message repeated 1 time ---
    Jan 26 09:20:53 localhost bootlog[0]: BOOT_TIME 1359210053 0
    Any help would be appreciated, as this happens multiple times a day. 

    Thanks for the reply, den.thed. 
    I tried the first suggestion, resetting the SMC, but after this the problem continues. 
    I think the issue is related to the second, kernel panicking. 
    As for suggestions 3 and 4, i have my energy settings as you show in your post, with monitor sleep after 15 minutes, computer sleep never and none of the options checked.  While the computer does not sleep, this is only an issue when i step away from the computer for a while and come back, not when i am actively using it. 
    The latest error message is as follows, and seems to indicate a kernel panic (or several). 
    Interval Since Last Panic Report:  112486 sec
    Panics Since Last Report:          7
    Anonymous UUID:                    67206185-78EF-3547-FDBF-AFC3D867EDFE
    Sat Jan 26 14:22:44 2013
    panic(cpu 1 caller 0xffffff8002cb7bd5): Kernel trap at 0xffffff7f83801a58, type 0=divide error, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000109d21000, CR3: 0x00000000058bf000, CR4: 0x0000000000000660
    RAX: 0x00015025a5a86800, RBX: 0x0000000000000000, RCX: 0x00000000092dd698, RDX: 0x0000000000000000
    RSP: 0xffffff800ada3000, RBP: 0xffffff800ada3090, RSI: 0x0000000000000000, RDI: 0xffffff800fcbc004
    R8:  0xffffff800ada2f94, R9:  0x00000000092dd698, R10: 0x00000000000061a8, R11: 0x0000000000000002
    R12: 0xffffff8067b91da0, R13: 0xffffff800f1c2004, R14: 0x000000000000000a, R15: 0xffffff800fcbc004
    RFL: 0x0000000000010246, RIP: 0xffffff7f83801a58, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x0000000109d21000, Error code: 0x0000000000000000, Fault CPU: 0x1
    Backtrace (CPU 1), Frame : Return Address
    0xffffff800ada2ca0 : 0xffffff8002c1d626
    0xffffff800ada2d10 : 0xffffff8002cb7bd5
    0xffffff800ada2ee0 : 0xffffff8002cce4ed
    0xffffff800ada2f00 : 0xffffff7f83801a58
    0xffffff800ada3090 : 0xffffff7f837faefb
    0xffffff800ada3140 : 0xffffff7f837dbefc
    0xffffff800ada3180 : 0xffffff7f837ddcf1
    0xffffff800ada3330 : 0xffffff7f837e0294
    0xffffff800ada3380 : 0xffffff7f838c8ba1
    0xffffff800ada34c0 : 0xffffff7f838cef2e
    0xffffff800ada3510 : 0xffffff7f835d9659
    0xffffff800ada3540 : 0xffffff7f834c383b
    0xffffff800ada35e0 : 0xffffff7f8348c3f7
    0xffffff800ada3610 : 0xffffff7f834bf23d
    0xffffff800ada3800 : 0xffffff7f834c03a2
    0xffffff800ada38d0 : 0xffffff7f836b415a
    0xffffff800ada3900 : 0xffffff7f836b05ce
    0xffffff800ada3920 : 0xffffff7f836af158
    0xffffff800ada39a0 : 0xffffff7f836ababb
    0xffffff800ada39c0 : 0xffffff7f8369f704
    0xffffff800ada3a30 : 0xffffff7f836b5851
    0xffffff800ada3ae0 : 0xffffff7f836aa61c
    0xffffff800ada3c60 : 0xffffff7f834563c7
    0xffffff800ada3cd0 : 0xffffff7f8344057b
    0xffffff800ada3d40 : 0xffffff7f834431b8
    0xffffff800ada3db0 : 0xffffff7f83442db4
    0xffffff800ada3e10 : 0xffffff7f83409c04
    0xffffff800ada3e50 : 0xffffff7f83408eef
    0xffffff800ada3e80 : 0xffffff7f834082cb
    0xffffff800ada3ef0 : 0xffffff80030472a8
    0xffffff800ada3f30 : 0xffffff8003045daa
    0xffffff800ada3f80 : 0xffffff8003045ed9
    0xffffff800ada3fb0 : 0xffffff8002cb26b7
          Kernel Extensions in backtrace:
             com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f833fb000->0xffffff7f83432fff
                dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f8324c000
             com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f8343e000->0xffffff7f8344ffff
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f833fb000
                dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f8324c000
             com.apple.NVDAResman(8.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f83452 000->0xffffff7f83754fff
                dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f8324c000
                dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f8343e000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f833fb000
             com.apple.nvidia.nv50hal(8.0)[9F3D09B5-3158-3D9E-BDA3-E71576AAD3B7]@0xffffff7f8 3762000->0xffffff7f83a84fff
                dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f834 52000
                dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f8324c000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    12C60
    Kernel version:
    Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
    Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
    Kernel slide:     0x0000000002a00000
    Kernel text base: 0xffffff8002c00000
    System model name: Macmini4,1 (Mac-F2208EC8)
    System uptime in nanoseconds: 9708470052980
    last loaded kext at 3660329715313: com.apple.filesystems.afpfs          10.0 (addr 0xffffff7f84f16000, size 348160)
    last unloaded kext at 1940466153095: com.apple.driver.AppleUSBCDC          4.1.22 (addr 0xffffff7f84ef5000, size 12288)
    loaded kexts:
    com.Cycling74.driver.Soundflower          1.5.1
    com.iospirit.driver.rbiokithelper          1.8.0
    com.antecea.driver.AnteceaAudioDrv          1.0.0
    com.apple.filesystems.afpfs          10.0
    com.apple.nke.asp_tcp          7.0.0
    com.apple.filesystems.smbfs          1.8
    com.apple.driver.AppleIntelProfile          97
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AppleBluetoothMultitouch          75.15
    com.apple.iokit.IOBluetoothSerialManager          4.0.9f33
    com.apple.driver.AGPM          100.12.69
    com.apple.driver.ApplePlatformEnabler          2.0.5d4
    com.apple.driver.AppleHDA          2.3.1f2
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33
    com.apple.driver.AppleMikeyDriver          2.3.1f2
    com.apple.driver.AudioAUUC          1.60
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.ApplePolicyControl          3.2.11
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleUpstreamUserClient          3.5.10
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.GeForce          8.0.0
    com.apple.filesystems.autofs          3.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.iokit.SCSITaskUserClient          3.5.1
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.2.2
    com.apple.driver.AppleUSBHub          5.2.5
    com.apple.iokit.AppleBCM5701Ethernet          3.2.5b3
    com.apple.driver.AppleUSBOHCI          5.2.5
    com.apple.driver.AppleFWOHCI          4.9.6
    com.apple.driver.AppleSDXC          1.2.2
    com.apple.driver.AirPort.Brcm4331          602.15.22
    com.apple.driver.AppleAHCIPort          2.4.1
    com.apple.driver.AppleUSBEHCI          5.4.0
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleACPIButtons          1.6
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.6
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2
    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
    com.apple.security.SecureRemotePassword          1.0
    com.apple.driver.AppleProfileTimestampAction          97
    com.apple.driver.AppleProfileThreadInfoAction          97
    com.apple.driver.AppleProfileRegisterStateAction          97
    com.apple.driver.AppleProfileReadCounterAction          97
    com.apple.driver.AppleProfileKEventAction          97
    com.apple.driver.AppleProfileCallstackAction          97
    com.apple.iokit.AppleProfileFamily          97
    com.apple.driver.AppleBluetoothHIDKeyboard          165.5
    com.apple.driver.AppleHIDKeyboard          165.5
    com.apple.driver.IOBluetoothHIDDriver          4.0.9f33
    com.apple.driver.AppleMultitouchDriver          235.28
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.driver.DspFuncLib          2.3.1f2
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33
    com.apple.iokit.IOSurface          86.0.3
    com.apple.iokit.IOBluetoothFamily          4.0.9f33
    com.apple.iokit.IOAudioFamily          1.8.9fc10
    com.apple.kext.OSvKernDSPLib          1.6
    com.apple.driver.AppleGraphicsControl          3.2.11
    com.apple.driver.AppleHDAController          2.3.1f2
    com.apple.iokit.IOHDAFamily          2.3.1f2
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleSMC          3.1.4d2
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.2.0d16
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.nvidia.nv50hal          8.0.0
    com.apple.NVDAResman          8.0.0
    com.apple.iokit.IONDRVSupport          2.3.5
    com.apple.iokit.IOGraphicsFamily          2.3.5
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOUSBHIDDriver          5.2.5
    com.apple.driver.AppleUSBMergeNub          5.2.5
    com.apple.driver.AppleUSBComposite          5.2.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.5.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1
    com.apple.iokit.IOUSBUserClient          5.2.5
    com.apple.iokit.IOEthernetAVBController          1.0.2b1
    com.apple.driver.NVSMU          2.2.9
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IO80211Family          500.15
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOAHCIFamily          2.2.1
    com.apple.iokit.IOUSBFamily          5.4.0
    com.apple.driver.AppleEFIRuntime          1.6.1
    com.apple.iokit.IOHIDFamily          1.8.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          344
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.6
    com.apple.iokit.IOPCIFamily          2.7.2
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    Model: Macmini4,1, BootROM MM41.0042.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.65f2
    Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.22)
    Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: TOSHIBA MK5055GSXF, 500.11 GB
    Serial ATA Device: OPTIARC DVD RW AD-5680H
    USB Device: hub_device, 0x0409  (NEC Corporation), 0x005a, 0x24100000 / 2
    USB Device: iPhone, apple_vendor_id, 0x12a0, 0x26200000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x06500000 / 2
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06600000 / 3
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0x06630000 / 4

  • Lion 10.7.2 On both mac book pro and iMac, both with Lion 10.7.2, obtain repeated iCal event notifications from calendar or address book.  Cannot turn these off.  They repeat several times per session and every time computer is used.  How to diagnose this

    Lion 10.7.2 On both mac book pro and iMac, both with Lion 10.7.2, obtain repeated iCal event notifications from calendar or address book.  Cannot turn these off.  They repeat several times per session and every time computer is used.  How to diagnose this?

    First, uninstall "SuperTV" (whatever that is) according to the developer's instructions. It isn't working and it's filling the log with noise.
    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application.
    Step 1
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
    Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged before the boot, while the system was unresponsive or was failing to shut down. Please include the BOOT_TIME message at the end of the log extract.
    Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message. When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    PLEASE DO NOT INDISCRIMINATELY DUMP THOUSANDS OF LINES FROM THE LOG INTO A MESSAGE. If you do that, I will not respond.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
    Step 2
    Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • IMac Retina has started shutting down several times a day, generating a "Panic Report".

    Although I have had a new iMac Retina since October, it is only within the past few weeks that I have started trying to use it for most purposes. Initially, it seemed to be working OK.  But during the past week, it has started to do peculiar things, such as:
    1. Now, several times a day, it shuts down unexpectedly.  When I boot it back up, it displays a message saying that it was shut down because of a problem.  Then, when I click on the window for a report of the problem, it generates a long “Panic Report”.
    2.  When it boots back up, it automatically opens several windows that I did not have open when it shut down — Safari, Firefox, Excel, Word, etc.
    3. I have 2 external 1gb drives connected for data, and 2 external 4gb drives connected for Time Machine backups.  All of the drives have been formatted Mac OS Extended (Journaled).  However, although Finder originally showed all 4 of those drives, Finder now always omits a particular one of the 1gb drives. Yet,  iDrive and Time Machine continue to recognize all 4 drives.
    4. Several times over the past week, it suddenly popped up a “Jabber" window containing a long transcript of a series of iPhone texts that I exchanged in January.  However, I never installed Jabber (to my knowledge), and it doesn’t show as currently installed on any of my devices.
    I just ran EtreCheck, and this is the report:
    Problem description:
    New iMac with Yosemite has started to shut down itself several times a day, generating a Panic Report.
    EtreCheck version: 2.1.8 (121)
    Report generated March 15, 2015 at 10:02:04 AM EDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        iMac (Retina 5K, 27-inch, Late 2014) (Technical Specifications)
        iMac - model: iMac15,1
        1 4 GHz Intel Core i7 CPU: 4-core
        32 GB RAM Upgradeable
            BANK 0/DIMM0
                8 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                8 GB DDR3 1600 MHz ok
            BANK 0/DIMM1
                8 GB DDR3 1600 MHz ok
            BANK 1/DIMM1
                8 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en1: 802.11 a/b/g/n/ac
    Video Information: ℹ️
        AMD Radeon R9 M290X - VRAM: 2048 MB
            iMac spdisplays_5120x2880Retina
            Cintiq 22HD 1920 x 1080 @ 60 Hz
    System Software: ℹ️
        OS X 10.10.1 (14B25) - Time since boot: 0:35:40
    Disk Information: ℹ️
        APPLE SSD SM0512F disk0 : (500.28 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 499.10 GB (226.65 GB free)
                Core Storage: disk0s2 499.42 GB Online
    USB Information: ℹ️
        VIA Labs, Inc. USB3.0 Hub
            VIA Labs, Inc. USB3.0 Hub
                U32 Shadow 1 TB
            EFI (disk5s1) <not mounted> : 210 MB
            PP C10 & BC (disk5s2) /Volumes/PP C10 & BC : 999.86 GB (765.41 GB free)
                VIA Labs, Inc. USB 3.0 SATA Bridge 1 TB
            EFI (disk6s1) <not mounted> : 210 MB
            FILES & PIX (disk6s2) /Volumes/FILES & PIX : 999.86 GB (388.27 GB free)
            Seagate Backup+  Desk M 4 TB
            EFI (disk3s1) <not mounted> : 315 MB
            4TB Backup 1 (disk3s2) /Volumes/4TB Backup 1 : 4.00 TB (906.69 GB free)
        VIA Labs, Inc. USB3.0 Hub
            Seagate BUP Fast HDD 4 TB
            disk4s1 (disk4s1) <not mounted> : 262 KB
            4TB Backup 2 (disk4s3) /Volumes/4TB Backup 2 : 4.00 TB (1.93 TB free)
            VIA Labs, Inc. USB3.0 Hub
        VIA Labs, Inc. USB3.0 Hub
            VIA Labs, Inc. USB3.0 Hub
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        VIA Labs, Inc. USB2.0 Hub
            PNY Technologies USB 3.0 FD 255.64 GB
            256K USB (disk2s1) /Volumes/256K USB : 255.64 GB (42.65 GB free)
        WACOM Cintiq 22HD HUB
            Tablet Cintiq 22HD Tablet
        VIA Labs, Inc. USB2.0 Hub
            USB2.0 External Mass Storage Device
            VIA Labs, Inc. USB2.0 Hub
        VIA Labs, Inc. USB2.0 Hub
            CPS CP 1500C
            Brother QL-550
            VIA Labs, Inc. USB2.0 Hub
                ATEN UC-10KM V1.3.121
                Initio SDRW-08D1S-U
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Applications/Parallels Desktop.app
        [not loaded]    com.parallels.kext.hypervisor (10.1.4 28883 - SDK 10.7) [Click for support]
        [not loaded]    com.parallels.kext.netbridge (10.1.4 28883 - SDK 10.7) [Click for support]
        [not loaded]    com.parallels.kext.usbconnect (10.1.4 28883 - SDK 10.7) [Click for support]
        [not loaded]    com.parallels.kext.vnic (10.1.4 28883 - SDK 10.7) [Click for support]
            /Library/Application Support/Kaspersky Lab/KAV/Bases/Cache
        [loaded]    com.kaspersky.kext.kimul.44 (44) [Click for support]
        [loaded]    com.kaspersky.kext.mark.1.0.5 (1.0.5) [Click for support]
            /Library/Extensions
        [loaded]    com.kaspersky.kext.klif (3.0.5a45) [Click for support]
        [loaded]    com.kaspersky.nke (2.0.0a12) [Click for support]
        [not loaded]    com.wacom.kext.ftdi (1 - SDK 10.10) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.wacom.kext.wacomtablet (6.3.11 - SDK 10.10) [Click for support]
    Launch Agents: ℹ️
        [loaded]    com.acronis.acep.plist [Click for support]
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [running]    com.adobe.AdobeCreativeCloud.plist [Click for support]
        [running]    com.fujitsu.pfu.ScanSnap.AOUMonitor.plist [Click for support]
        [running]    com.kaspersky.kav.gui.plist [Click for support]
        [running]    com.wacom.wacomtablet.plist [Click for support]
    Launch Daemons: ℹ️
        [not loaded]    com.acronis.1_1.plist [Click for support]
        [unknown]    com.acronis.1_2.plist [Click for support]
        [loaded]    com.acronis.startup.plist [Click for support]
        [running]    com.adobe.adobeupdatedaemon.plist [Click for support]
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [running]    com.kaspersky.kav.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [running]    com.prosoftnet.idrivedaemon.plist [Click for support]
        [running]    com.prosoftnet.idsyncdaemon.plist [Click for support]
        [running]    com.prosoftnet.idwebdaemon.plist [Click for support]
        [loaded]    jp.co.canon.MasterInstaller.plist [Click for support]
    User Launch Agents: ℹ️
        [running]    com.acronis.monitor.plist [Click for support]
        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        ScanSnap Manager    Application  (/Applications/ScanSnap/ScanSnap Manager.app)
        Canon IJ Network Scanner Selector EX    Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
        RoboFormIcon    Application  (/Users/[redacted]/Library/Application Support/RoboForm/RoboFormIcon.app)
        Google Chrome    Application  (/Applications/Google Chrome.app)
        Firefox    Application  (/Applications/Firefox.app)
        IDriveMonitor    Application  (/Library/Application Support/IDriveforMac/IDriveHelperTools/IDriveMonitor.app)
    Internet Plug-ins: ℹ️
        AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
        AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
        Default Browser: Version: 600 - SDK 10.10
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 [Click for support]
    Safari Extensions: ℹ️
        RoboForm
        Virtual Keyboard
        URL Advisor
        Open in Internet Explorer
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        WacomTablet  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: OFF
        Auto backup: NO - Auto backup turned off
        Volumes being backed up:
            FILES & PIX: Disk size: 999.86 GB Disk used: 611.59 GB
            Macintosh HD: Disk size: 499.10 GB Disk used: 272.45 GB
            PP C10 & BC: Disk size: 999.86 GB Disk used: 234.45 GB
        Destinations:
            Seagate Backup Plus Drive [Local]
            Total size: 4.00 TB
            Total number of backups: 51
            Oldest backup: 2015-02-15 13:35:27 +0000
            Last backup: 2015-03-11 14:53:20 +0000
            Size of backup disk: Adequate
                Backup size 4.00 TB > (Disk used 1.12 TB X 3)
            4TB Backup 2 [Local]
            Total size: 4.00 TB
            Total number of backups: 1
            Oldest backup: 2015-03-10 14:15:06 +0000
            Last backup: 2015-03-10 14:15:06 +0000
            Size of backup disk: Adequate
                Backup size 4.00 TB > (Disk used 1.12 TB X 3)
    Top Processes by CPU: ℹ️
            70%    kav
             4%    WindowServer
             1%    IDriveDaemon
             1%    launchservicesd
             1%    loginwindow
    Top Processes by Memory: ℹ️
        481 MB    WindowServer
        412 MB    Finder
        378 MB    mds_stores
        378 MB    Mail
        344 MB    kav
    Virtual Memory Information: ℹ️
        22.99 GB    Free RAM
        6.11 GB    Active RAM
        3.21 GB    Inactive RAM
        2.04 GB    Wired RAM
        12.16 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Mar 15, 2015, 09:31:01 AM    /Library/Logs/DiagnosticReports/Microsoft Word_2015-03-15-093101_[redacted].hang
        Mar 15, 2015, 09:25:07 AM    Self test - passed
        Mar 15, 2015, 09:06:42 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-090642_[redacted].panic [Click for details]
        Mar 15, 2015, 08:37:25 AM    /Library/Logs/DiagnosticReports/kav_2015-03-15-083725_[redacted].cpu_resource.d iag [Click for details]
        Mar 15, 2015, 07:42:36 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-074236_[redacted].panic [Click for details]
        Mar 15, 2015, 07:21:34 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-072134_[redacted].panic [Click for details]
        Mar 15, 2015, 07:00:02 AM    /Library/Logs/DiagnosticReports/WacomTabletDriver_2015-03-15-070002_[redacted]. crash
        Mar 15, 2015, 06:59:57 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-065957_[redacted].panic [Click for details]
        Mar 15, 2015, 06:38:44 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-063844_[redacted].panic [Click for details]
        Mar 15, 2015, 06:17:17 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-061717_[redacted].panic [Click for details]
        Mar 15, 2015, 05:55:55 AM    /Library/Logs/DiagnosticReports/WacomTabletDriver_2015-03-15-055555_[redacted]. crash
        Mar 15, 2015, 05:55:50 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-055550_[redacted].panic [Click for details]
        Mar 15, 2015, 05:34:18 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-053418_[redacted].panic [Click for details]
        Mar 15, 2015, 05:12:32 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-051232_[redacted].panic [Click for details]
        Mar 15, 2015, 04:51:00 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-045100_[redacted].panic [Click for details]
        Mar 15, 2015, 04:29:31 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-042931_[redacted].panic [Click for details]
        Mar 15, 2015, 04:07:51 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-040751_[redacted].panic [Click for details]
        Mar 15, 2015, 03:46:28 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-034628_[redacted].panic [Click for details]
        Mar 15, 2015, 03:25:11 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-032511_[redacted].panic [Click for details]
        Mar 15, 2015, 03:03:55 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-030355_[redacted].panic [Click for details]
        Mar 15, 2015, 02:42:41 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-024241_[redacted].panic [Click for details]
        Mar 15, 2015, 02:21:26 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-022126_[redacted].panic [Click for details]
        Mar 15, 2015, 02:00:11 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-020011_[redacted].panic [Click for details]
        Mar 15, 2015, 01:38:57 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-013857_[redacted].panic [Click for details]
        Mar 15, 2015, 01:17:19 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-011719_[redacted].panic [Click for details]
        Mar 15, 2015, 12:55:57 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-005557_[redacted].panic [Click for details]
        Mar 15, 2015, 12:34:38 AM    /Library/Logs/DiagnosticReports/configd_2015-03-15-003438_[redacted].crash
        Mar 14, 2015, 06:13:08 PM    /Library/Logs/DiagnosticReports/kav_2015-03-14-181308_[redacted].cpu_resource.d iag [Click for details]
        Mar 14, 2015, 07:00:52 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/sips_2015-03-14-070052_[redact ed].crash
        Mar 14, 2015, 07:00:41 AM    /Library/Logs/DiagnosticReports/IDriveDaemon_2015-03-14-070041_[redacted].crash
        Mar 14, 2015, 07:00:39 AM    /Library/Logs/DiagnosticReports/idrive_ver_001_2015-03-14-070039_[redacted].cra sh
        Mar 13, 2015, 12:31:30 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-03-13- 123130_[redacted].crash
        Mar 13, 2015, 11:44:21 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-03-13-114421_[redact ed].crash

    Here is the most recent Panic Report (the third one this morning).
    Any additional help anyone can provide will be greatly appreciated.
    Anonymous UUID: 60368288-2D9F-A921-3EFF-FAD932842BF8
    Sun Mar 15 13:22:20 2015
    *** Panic Report ***
    panic(cpu 0 caller 0xffffff800d41e80a): Kernel trap at 0xffffff800d5462cb, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x000000000000001c, CR3: 0x0000000008c6e03b, CR4: 0x00000000001626e0
    RAX: 0x0000000000000000, RBX: 0xffffff80598820f0, RCX: 0xffffff804d1bee90, RDX: 0x0000000000000080
    RSP: 0xffffff83b60e37a0, RBP: 0xffffff83b60e37d0, RSI: 0xffffff83b60e381c, RDI: 0xffffff80598820f0
    R8: 0x000000000098904a, R9: 0xffffff800da95730, R10: 0x0000019f00da4bdb, R11: 0x0000019f0041bb91
    R12: 0x0000000000000001, R13: 0xffffff8059882160, R14: 0xffffff83b60e381c, R15: 0xffffff800db10688
    RFL: 0x0000000000010206, RIP: 0xffffff800d5462cb, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x000000000000001c, Error code: 0x0000000000000000, Fault CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff83b60e3450 : 0xffffff800d33a811
    0xffffff83b60e34d0 : 0xffffff800d41e80a
    0xffffff83b60e3690 : 0xffffff800d43a443
    0xffffff83b60e36b0 : 0xffffff800d5462cb
    0xffffff83b60e37d0 : 0xffffff7f8dc262bb
    0xffffff83b60e3c60 : 0xffffff7f8dc1f0d4
    0xffffff83b60e3c90 : 0xffffff7f8dc20b46
    0xffffff83b60e3cc0 : 0xffffff800d7a2c66
    0xffffff83b60e3d20 : 0xffffff800d55f961
    0xffffff83b60e3d60 : 0xffffff800d55fb2e
    0xffffff83b60e3f50 : 0xffffff800d84d924
    0xffffff83b60e3fb0 : 0xffffff800d43a938
          Kernel Extensions in backtrace:
    com.kaspersky.kext.klif(3.0.5a45)[D0C16D87-B541-24CD-90A5-9E262A592215]@0xfffff f7f8dc1d000->0xffffff7f8dc30fff
    dependency: com.apple.iokit.IOStorageFamily(2.0)[8C420771-7171-3369-891C-6E24F60E569E]@0xff ffff7f8da47000
    BSD process name corresponding to current thread: IDriveDaemon
    Mac OS version:
    14B25
    Kernel version:
    Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
    Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
    Kernel slide: 0x000000000d000000
    Kernel text base: 0xffffff800d200000
    __HIB  text base: 0xffffff800d100000
    System model name: iMac15,1 (Mac-42FD25EABCABB274)
    System uptime in nanoseconds: 1782415776511
    last loaded kext at 359287089502: com.apple.filesystems.msdosfs      1.10 (addr 0xffffff7f905e5000, size 69632)
    last unloaded kext at 91985318825: com.apple.driver.AppleFileSystemDriver           3.0.1 (addr 0xffffff7f8f7fc000, size 8192)
    loaded kexts:
    com.kaspersky.kext.mark.1.0.5        1.0.5
    com.kaspersky.kext.kimul.44           44
    com.kaspersky.nke    2.0.0a12
    com.kaspersky.kext.klif         3.0.5a45
    com.apple.filesystems.msdosfs        1.10
    com.apple.driver.AppleBluetoothMultitouch         85.3
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport           4.3.1f2
    com.apple.driver.AudioAUUC           1.70
    com.apple.iokit.IOUSBAttachedSCSI            1.1.0
    com.apple.iokit.SCSITaskUserClient            3.7.0
    com.apple.driver.ApplePlatformEnabler    2.1.0d1
    com.apple.driver.AGPM        100.14.37
    com.apple.driver.X86PlatformShim            1.0.0
    com.apple.filesystems.autofs            3.0
    com.apple.driver.AppleOSXWatchdog        1
    com.apple.driver.AppleMikeyHIDDriver     124
    com.apple.iokit.IOBluetoothSerialManager            4.3.1f2
    com.apple.driver.AppleMikeyDriver           267.0
    com.apple.driver.AppleHDA 267.0
    com.apple.driver.AppleGraphicsDevicePolicy        3.7.7
    com.apple.driver.AppleUpstreamUserClient          3.6.1
    com.apple.kext.AMDFramebuffer    1.2.8
    com.apple.iokit.IOUserEthernet       1.0.1
    com.apple.Dont_Steal_Mac_OS_X      7.0.0
    com.apple.driver.AppleIntelHD5000Graphics       10.0.0
    com.apple.AMDRadeonX4000         1.2.8
    com.apple.driver.AppleThunderboltIP       2.0.2
    com.apple.driver.AppleHWAccess   1
    com.apple.driver.AppleLPC  1.7.3
    com.apple.driver.AppleSMCLMU     2.0.4d1
    com.apple.driver.AppleHV    1
    com.apple.driver.AppleIntelFramebufferAzul       10.0.0
    com.apple.driver.AppleMCCSControl          1.2.10
    com.apple.kext.AMD7000Controller           1.2.8
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless      1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib  1.0.0d1
    com.apple.BootCache            35
    com.apple.driver.AppleUSBHub      705.4.1
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage           2.6.5
    com.apple.driver.AppleSDXC           1.6.5
    com.apple.iokit.AppleBCM5701Ethernet   10.1.2b3
    com.apple.driver.AirPort.Brcm4360           901.19.10
    com.apple.driver.AppleAHCIPort     3.0.7
    com.apple.driver.AppleUSBXHCI     705.4.14
    com.apple.driver.AppleRTC  2.0
    com.apple.driver.AppleACPIButtons           3.1
    com.apple.driver.AppleHPET           1.8
    com.apple.driver.AppleSMBIOS       2.1
    com.apple.driver.AppleACPIEC        3.1
    com.apple.driver.AppleAPIC            1.7
    com.apple.nke.applicationfirewall   161
    com.apple.security.quarantine        3
    com.apple.security.TMSafetyNet     8
    com.apple.driver.AppleBluetoothHIDKeyboard    175.5
    com.apple.driver.AppleHIDKeyboard         175.5
    com.apple.driver.IOBluetoothHIDDriver    4.3.1f2
    com.apple.driver.AppleMultitouchDriver   260.30
    com.apple.iokit.IOBluetoothHostControllerUSBTransport            4.3.1f2
    com.apple.iokit.IOSCSIBlockCommandsDevice       3.7.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice        3.7.0
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOUSBMassStorageClass     3.7.0
    com.apple.kext.triggers         1.0
    com.apple.iokit.IOSerialFamily         11
    com.apple.iokit.IOUSBUserClient     705.4.0
    com.apple.driver.DspFuncLib          267.0
    com.apple.kext.OSvKernDSPLib      1.15
    com.apple.iokit.IOAudioFamily         200.6
    com.apple.vecLib.kext           1.2.0
    com.apple.iokit.IOUSBHIDDriver     705.4.0
    com.apple.iokit.IOBluetoothFamily  4.3.1f2
    com.apple.iokit.IOSurface     97
    com.apple.driver.AppleGraphicsControl     3.7.21
    com.apple.iokit.IONDRVSupport      2.4.1
    com.apple.driver.AppleHDAController        267.0
    com.apple.iokit.IOHDAFamily           267.0
    com.apple.driver.AppleSMBusPCI   1.0.12d1
    com.apple.driver.AppleThunderboltEDMSink       4.0.2
    com.apple.iokit.IOAcceleratorFamily2         156.4
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.IOPlatformPluginFamily 5.8.0d49
    com.apple.driver.AppleSMBusController    1.0.13d1
    com.apple.kext.AMDSupport            1.2.8
    com.apple.AppleGraphicsDeviceControl     3.7.21
    com.apple.iokit.IOGraphicsFamily    2.4.1
    com.apple.iokit.IOSCSIArchitectureModelFamily   3.7.0
    com.apple.driver.AppleUSBMergeNub       705.4.0
    com.apple.driver.AppleUSBComposite        705.4.9
    com.apple.driver.CoreStorage          471
    com.apple.driver.AppleThunderboltDPInAdapter            4.0.6
    com.apple.driver.AppleThunderboltDPOutAdapter         4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily    4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter     2.0.2
    com.apple.driver.AppleThunderboltNHI    3.1.7
    com.apple.iokit.IOThunderboltFamily         4.2.1
    com.apple.iokit.IOEthernetAVBController  1.0.3b3
    com.apple.iokit.IO80211Family       700.52
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily           3.2
    com.apple.iokit.IOAHCIFamily          2.7.0
    com.apple.iokit.IOUSBFamily            705.4.14
    com.apple.driver.AppleEFINVRAM  2.0
    com.apple.iokit.IOHIDFamily            2.0.0
    com.apple.driver.AppleEFIRuntime            2.0
    com.apple.iokit.IOSMBusFamily       1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore     2
    com.apple.driver.AppleMobileFileIntegrity            1.0.5
    com.apple.driver.AppleCredentialManager           1.0
    com.apple.driver.DiskImages           389.1
    com.apple.iokit.IOStorageFamily      2.0
    com.apple.iokit.IOReportFamily       31
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform         3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto     1.0
    com.apple.kec.Libm   1
    com.apple.kec.pthread          1
    Model: iMac15,1, BootROM IM151.0207.B00, 4 processors, Intel Core i7, 4 GHz, 32 GB, SMC 2.22f16
    Graphics: AMD Radeon R9 M290X, AMD Radeon R9 M290X, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0000, 0x4158494F4D204D454D4F5259000000000000
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0000, 0x4158494F4D204D454D4F5259000000000000
    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0000, 0x4158494F4D204D454D4F5259000000000000
    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0000, 0x4158494F4D204D454D4F5259000000000000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x142), Broadcom BCM43xx 1.0 (7.15.124.12.10)
    Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
    USB Device: USB3.0 Hub
    USB Device: USB3.0 Hub
    USB Device: Shadow
    USB Device: Backup+ Desk M
    USB Device: USB3.0 Hub
    USB Device: BUP Fast HDD
    USB Device: USB3.0 Hub
    USB Device: USB3.0 Hub
    USB Device: USB3.0 Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB2.0 Hub
    USB Device: CP 1500C
    USB Device: QL-550
    USB Device: USB2.0 Hub
    USB Device: UC-10KM V1.3.121
    USB Device: SDRW-08D1S-U
    USB Device: Cintiq 22HD HUB
    USB Device: Cintiq 22HD Tablet
    USB Device: USB2.0 Hub
    USB Device: USB 3.0 FD
    USB Device: USB2.0 Hub
    USB Device: Mass Storage Device
    USB Device: USB2.0 Hub
    Thunderbolt Bus: iMac, Apple Inc., 26.1

  • Razr turns self off several times a day.

    I have a Droid Razr. It has been fine for about a year, but just recently it began shutting itself off several times a day. Girl at Verizon says I have to leave it with them for them to see it happen. My profession demands I have a phone on me throughout day. Any thoughts on what causes this? It seems to have started after last major update.

    Have you tried a system cache clear?
    Power down phone
    Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu
    Use volume down to navigate to 'Recovery', use volume up to select
    Should see screen with triangle and exclamation point next to an Android
    Press volume up/down simultaneously to go into system recovery *
    Use volume rocker to navigate to 'wipe cache' and use power button to select
    Once finished, use volume rocker to navigate to 'reboot system now' and use power button to select
    * if doesn't work:
    press and hold the volume down and wait for a second or two, then press and hold the volume up and the volume down buttons for 5-6 seconds and then release

  • My iMac running 10.10.2 keeps crashing several times a day. It does a automatic restart and gives me a option to send in a report. Any ideas what might be causing this?

    My iMac does an automatic restart several times a day. It gives me a option to send in a "panic" report. This happens randomly during the day and night. Any idea of anything new that might be causing this? I am up to date on all applications.

    Mac users often ask whether they should install "anti-virus" (AV) software. The usual answer is "no." That answer is right, but it may give the wrong impression that there is no threat from what are loosely called "viruses." There is a threat, and you need to educate yourself about it.
    1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions.
    It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to take control of it remotely. That threat is in a different category, and there's no easy way to defend against it. AV software is not intended to, and does not, defend against such attacks.
    The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.
    OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
    2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
    The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
    The following caveats apply to XProtect:
    ☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
    ☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
    As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
    3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't been checked for security by Apple unless it comes from the App Store, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
    Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
    ☞ It can easily be disabled or overridden by the user.
    ☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
    ☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
    Apple has taken far too long to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. Those lapses don't involve App Store products, however.
    For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
    4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
    5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, not machine behavior, and no technological fix alone is going to solve it. Trusting software to protect you will only make you more vulnerable.
    The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and Internet criminals. If you're better informed than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
    Software from an untrustworthy source
    ☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software. A genuine alert that Flash is outdated and blocked is shown on this support page. Follow the instructions on the support page in that case. Otherwise, assume that the alert is fake and someone is trying to scam you into installing malware. If you see such alerts on more than one website, ask for instructions.
    ☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.
    ☞ Rogue websites such as Softonic, Soft32, and CNET Download distribute free applications that have been packaged in a superfluous "installer."
    ☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
    Software that is plainly illegal or does something illegal
    ☞ High-priced commercial software such as Photoshop is "cracked" or "free."
    ☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission. All "YouTube downloaders" are in this category, though not all are necessarily malicious.
    Conditional or unsolicited offers from strangers
    ☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
    ☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
    ☞ You win a prize in a contest you never entered.
    ☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
    ☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
    ☞ Anything online that you would expect to pay for is "free."
    Unexpected events
    ☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.
    ☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
    ☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
    ☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
    I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
    6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
    Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
    Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
    Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a padlock icon in the address bar when visiting a secure site.
    Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
    7. Never install any commercial AV or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
    Why shouldn't you use commercial AV products?
    ☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
    ☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
    ☞ By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
    ☞ Most importantly, a false sense of security is dangerous.
    8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
    An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
    Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
    London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
    You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.
    The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
    9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
    10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It can be as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

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