Hp envy m6 screen goes black but computer is still running

My grandson has a HP Envy M6 laptop, every so often the screen on his laptop goes black but the computer is still running. If he is watching a DVD on the TV via hdmi cable the movie still plays on the tv but the screen on the laptop is still black. Sometimes it will come back up, other times he has to turn it off and restart. Please, somebody give me an answer because my grandson is in college and if I can't get this fixed, he is expecting Grandma to buy him a new laptop.

Well, I went back and reread your links and realized that the second one was to update the bios. Since I know that my grandson might not even know what the bios is much less how to update it or know that it needs to be updated. So I updated the bios and although I hesitate to say that fixed the problem since it has only been a couple of house, I haven't had the screen cut out on me since I did the update.

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Hello @DesCherryBomb,
I understand that you are having issues with your HP 2310m monitor going blank and/or flickering. I am providing you with some steps you can try below:
Step 1. Unplug the power cord from the back of the monitor and the wall
Step 2. Hold the power button down for at least one minute
Step 3. Plug the power cord back into the monitor and then into the wall outlet (not a power bar or surge protector)
Step 4. Press the Menu button on the monitor
Step 5. Navigate to the Factory Reset option and select it
If the above steps did not resolve your issue you can try the monitor on a computer or other device to see if the issue persists. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
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Greetings jupiejupie,
Welcome to the Apple Support Communities!
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Kbkohn wrote:
I am in tears right now because I entered all my 11month old sons milestones into my phone and now I have nothing I'm so upset and am hoping there is a way to get this information back.
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See Here for > Frozen or unresponsive iPhone
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I am having this same issue as well. The mac boots
fine, then the screen flickers and sometimes goes
grey. some times it comes up, sometimes it goes to a
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lines across the screen.
Help would be awesome!!
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http://www.pjentrepreneur.com/2009/01/21/update-mac-book-pro-blank-screen-proble m/

Hp envy m6 screen goes black but computer is still running

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