Hp envy scanner won't scan

I bought scanner today if I print from comp.it prints great but when I scan to print to paper the preview is showing a page filled with all black or all color depending which I want and that's what it prints it won't print whats in the scanner

Hello @gemino,
Welcome to the HP forums.
I understand that you are having problems scanning/copying with your Envy 120.
I would like to help.
Try going through the following document.
Copies or Scans Have Vertical Bands, Lines, or Black Pages
Please let me know if additional assistance is required.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Envy 4504 won't scan.

My HP Envy 4504 won't scan. Windows Vista Home Basic 32-bit. Has worked well in the past. Print-scan doctor says it's all set up, but "test scan" gets an error message. Wireless printing works. Tried re-installing, rebooting and turning firewall off. Printer dialogue box lists computer but says computer not responding. Windows Photo Gallery finds the device but returns error messages "no items match your search" > "failed to initialize selected paper source"when I actually try to get a scan. Control Panel scanner test passed.

Hi @enjayjay
Although the Print and Scan Doctor is reliable, I suspect despite what it says, there may be a software issue.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Uninstall the software again - Uninstalling the Printer Software Instructions
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Download and install the software from here; HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers
Please let me know the outcome of these efforts.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Envy 4500 Won't Scan

My HP Envy 4500 won't scan. The information window shows "Now scanning..." and then just sits.
I have run the HP Print and Scan Doctor. It goes to "Finding and fixing scanning problems" and the status bar just freezes. The Envy information window also says "Now scanning..." and is likewise frozen.

Additional information: Scanning has worked in the past.

HP ENVY 4502 won't scan or copy

The HP envy 4502 will not scan or copy . It prints fine. I updated drivers. I've uninstalled and reinstalled . Downloaded the hp print and scan doctor which ran for 8 hours with no results. I've also done the printer reset. Nothing seems to be working.

Hi kblbtb.
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I'm sorry to hear that your printer will not Scan or copy. When you attempt to do a regular photo copy on the printer, are you getting any error codes? Another thing to look for when doing a copy is once you have started the copy, lift the top lid and see if the scanner bar is going across the unit and if the light is on.
Please respond with which Operating System you are running as well as the other information I have requested and I will be more than happy to help.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Thank you so much for your time and I look forward to hearing back from you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Envy 4501 won't scan multiple pages into a single document

My HP Envy 4501 Printer won't let me scan multiple pages into a single pdf document.
I already made sure that the checkbox "Create a separate file for each scanned page" is not checked under the file section in advanced settings.
After I scan the first page, I do not get a screen with a + (plus sign) that is supposed to allow you to scan additional pages into the same document.
Is there any way that I can get a fix/update for my HP Envy 4501 Printer software that would show the screen with the + (plus sign) that allows you to scan additional pages into the same document after you scanned the first page?
At this point, if I don't get this problem fixed soon, I'm about ready to return my HP Envy 4501 Printer back to the store I bought it from so I can get my money back and buy a printer from one of HP's competitors before my store warranty runs out.
I am very dissatisfied with HP's printer software, their support services and their web sight that doesn't work half of the time.
Thanks,
Mark
This question was solved.
View Solution.

Hi Mark,
Great to see you are up and running now.
Such an information is available within the online documentation at hp.com:
Scanning additional pages is supported at 300 dpi or lower.
http://support.hp.com/us-en/product/HP-ENVY-4501-e-All-in-One-Printer/5304875/model/5368518/document...
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Envy 5530 won't scan to my Mac

My HP Envy 5530 was iffy at scanning previously with my Mac, but now that I've updated my Mac's operating system to Yosemite (Version 10.10.1), I can't get the printer to scan at all, it says it can't find the computer. It prints and copies just fine though. I also want to keep it connected to my Mac through a USB cord not through wifi. I tried installing the HP Print and Scan Doctor program. I downloaded it but my Mac says it can't open it as it doesn't have the program to open it with - it must be a pc only program.
Please help!

I was able to get this working again...
My issue was that with Mcafee...the Mcafee firewall default was to setup my wifi as PUBLIC...as a result, any of my wifi devices (including HP Envy, Apple TV, etc) were automatically BLOCKED and not showing up....once i changed this setting to PRIVATE, all of my devices began working properly again....
I am using Yosemite and now the scanner works just fine...I have tested this on an iMac, iMac 5k, and macbook...same issue and solution applied...
I hope this helps someone

My HP Envy 120 won't scan to Mac

I successfully connected the HP Envy 120 all in one printer to my MacBook air and have been scanning for a few weeks now. However, although the overview scan still works, when I click on Scan, I just get the message "done scanning selected areas" - nothing gets saved. Where have I gone wrong? Checked all software is up to date. So frustrated because it took me ages to work out how to get everything set up in the first place!!!
Please can anyone help?

Thanks - but this is getting a bit beyond me - I just wanted a plug and play! It's still under warranty so I will take it back to John Lewis and ask them for something more compatible with a Mac.
Thanks anyway!

HP Laserjet 1536dnf MFP Scanner won't Scan

Respected Sir
i have HP Laserjet 1536dnf MFP All in One. its printer is working fine but scanner wont scan not from glass nor from ADF.
when i install on new pc its works but after some days its stops scanning and then never scan again until you reinstall oerating system
so kindly suggest ,,, i try many time by reinstalling drivers but scanner give error on scanning

Hello ITEngineer,
Welcome to the HP Support Forums!
Regarding the LaserJet 1536 not being able to scan, I would like to try and help. When you try to scan what is the error? Also, what is the Operating System installed on the computer, Windows or Mac?
Is the connection Ethernet or USB to this computer? If you are using a Windows Operating System try running the Print and Scan Dr. This could help identify the root cause of the issue.
Reply back with the results of the Print and Scan Dr please as well as the other questions and I will do my best to help.
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Envy 4500 won't scan text to produce a searchable PDF file

I used to have a Photosmart 4400 C printer that would let me scan to produce searchable PDF files, i.e. I could select letters or words using a text selection tool in my PDF reader. Today I Just purchased a ENVY 4500 e- All-in-One-Series. It will only scan text to give me a graphic PDF file that is not searchable. I updated to the latest driver EN4500_198.exe but that doesn't help. Does anyone have a solution?

Hi, No, the Envy 4500 does not have any OCR software by default, you have to pay for that software and believe this or not, the software is more expensive than the printer itself. You can buy the software or you can try to use few free software around: http://www.techsupportalert.com/best-free-ocr-software.htm Regards,

Using 10.8.5 Epson scanner won't scan transparencies.

Using a Macbook Pro running OSX 10.8.5 the original driver supplied by Epson for my Epson Perfection 3200 Photo will not work. The one recommended is Image Capture from Apple but this shows no option to scan transparencies. Anybody solved this problem? Thanks for any help.

Hi Maccyclist,
If you are having issues with your scanner, you may find the following article helpful. You may also want to make sure you are downloading and installing the most currently available driver and/or software from the Epson site, not the one that originally shipped with the device:
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http://support.apple.com/kb/ht4505
Regards,
- Brenden

HP Envy 4500 won't scan since Windows 10 installation

Each time I try and scan I get a message which says HP Scan app cannot save file to designated location.I also get a message on my printer asking me to check "Save to my Computer".I have spent an afternoon downloading & installing packages, etc. to no avail.Please help!!! I am so frustrated. Rob

Additional information: Scanning has worked in the past.

Image Capture won't scan: Canon MP 610

Hello,
I experience a strange bug in Image Capture which I use together with my Canon MP610. When I put a document on the scanner Image Capture will show a preview and then scan the document. This works fine.
Sometimes I need to make some manual corrections by using the button "show details" and then resize the scan area after the program has analyzed the picture. After I made the corrections I hit the "Scan" button but Image Capture will return with the message "Scanner has reported an error" and "An error occurred during scanning".
I first thought it might be a driver related problem as I recently updated the drivers from the Canon site. Before I installed the Canon drivers and used the OSX drivers all worked fine.
So I removed all drivers from Canon and hoped the Mac would use the old drivers again. That didn't work either as the system couldn't seem to find any usable driver anymore. I reinstalled the Canon drivers and all works well again except for the Image Capture program.
As long as I don't use the "Show Details" button the scanner works just fine. But as soon as I make some manual corrections the scanner error message pops up and the scanner won't scan the adjusted preview.
So I know for sure the Mac sees the scanner and can control it as the scanner does deliver the images to the folder I specify, but I can't do any manual corrections.
I already deleted the file "com.apple.ImageCaptureApp.plist" but that didn't solve the problem. It appears to be a bug in the program itself or a conflict between the app and the drivers from Canon. How can I revert back to the drivers that my Mac used before I installed the Canon drivers?
Thanks!

Thanks PAHU that were a lot of drivers for sure in your link and I installed those. Unfortunately, nor the driver package nor the ICA driver did solve my problem. I'm beginning to think it might just be a bug within Image Capture, although Image Capture is stating the scanner is reporting an error. Strange thing is that Image Capture will work fine as long as I hide the details pane.
It seems to be an isolated problem too as I can't find any other subject on this on the net. I see more people having trouble to scan images with Image Capture but that's mostly related to not selecting the right part of the preview. I will see if I can reinstall Image Capture from the OSX dvd.

HP Officejet 6500A won't scan.

My HP Officejet 6500A Plus E710n (purchased late 2011) won't scan. Prints just fine. I have a MacBook Pro with OS X Lion 10.7.5 (11G63) purchased late 2011.
I haven't scanned anything in over a year. When I tried to scan a document a few days ago, the problem began. After researching the Apple and HP boards, I uninstalled the original HP software and installed HP's updated software/updates/drivers. I also installed Apple's HP updates, still won't scan. Keep getting the error message "Scanner reported an error. Failed to open a session on the device."
I also deleted/re-added the printer and rebooted the MacBook umpteen times.
I see that when I re-add the printer, it comes up as Bonjour Multifunction (see photo), yet there's no mention of Bonjour in my Activity Monitor.
I'm stumped! Can anyone help? Thanks in advance.

Since that didn't work, try uninstalling and reinstalling the printer and the HP software. I'll link the download below, so you don't have to search for it again. Let me know what happens.
HP Officejet Full Feature Software and Drivers - OS X 10.8
I'm also going to include links to the instructions for uninstalling and installing the printer, in case you need to reference them.
Uninstalling the Printer Software
Installing the Printer Software on a Wired (Ethernet) or Wireless Network (Using an Access Point)
I am a printer tech for HP.

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

Hey clutterfromduluth,
Thanks for the question. I understand that you are experiencing issues with your printer/scanner after updating to OS X Yosemite. To troubleshoot this issue check out the following:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Follow these steps until the issue is addressed:
1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
5. Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
1. Reset the printing system, then add the printer again.
2. If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
3. Contact the printer vendor or visit their website for further assistance.
Thanks,
Matt M.

HP Envy 4500 will not scan to Mac

HP Envy 4500 will not scan to MAC. Printing works just fine but when I try to scan the printer says scanning but never completes the scan, there is no error message. I tried uninstall and reinstall of the software, upgraded to Mac OS Yosemite and tried re-install again, no luck.

Hi @eallen1219
From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > HP-ENVY-4500-series_v12.34.0.dmg
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Hp envy scanner won't scan

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