HP envy screen keeps adjusting

I got the HP Envy 15- j104na yesterday. After setting everything up I noticed that when I switched through web pages the brightness changed minutely on the display. Whenever I am on a dark or black website the screen dims and when I am on a white or light coloured website the screen gets brighter. It doesn't just apply to web pages either, the screen brightness changes depending on how bright the colours on the screen are.
Now the problem is that this is very noticible, it is not a subtle change and it is beginning to annoy me when I switch through web pages so much. I have tried absolutely everything to turn it off.
I have been through all of my power options, tried all of the default 3 settings, turned off adaptive brightness, changed the intel performance to perform the highest it can. All suggestions available online have not worked for me.
I even contacted someone from HP on chat, we were talking for about half an hour and they took remote control of my PC to fix it for me. They downloaded loads of stuff, changed about 5 different options but none of it worked. Eventually I just gave up because I had things to do. The last option I was left with was to completely factory reset the laptop and since I only got it yesterday I don't see how that will help!
I'm very tired already, the laptop cost me a lot and I am already regretting buying it.
Is there a way to disable this feature or not. People working for HP don't even seem to know how to do it and I will probably turn to another brand if it can't be disabled.
TL;DR: My screen brightness changes automatically, on dark screens it dims and light screens it gets brighter. I do not like it, is there a way to disable it. I have already tried ALL suggestions online and contacted HP with no luck.
Please help!
Thanks.

@redpandas
I have just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Similar Messages

Windows 8 Pro Upgrade Problems (Switchable Graphics, Screen Brightness Adjustment, etc.)

Hi guys! I hope you can help me with this.
My laptop is a Lenovo U400 bought last April. I upgraded it yesterday to Windows 8 Pro.
The Upgrade Assistant detected incompatibilities on the following softwares (I'll be mentioning only those I had problems with after the update.)
-AMD Catalyst Install Manager
-Catalyst Control Center
-Lenovo Energy Management
-Cypress Trackpad
After the update, the following problems occurred
-Windows kept prompting me about the incompatibility of Catalyst Control Center and Lenovo Energy Management
-When I check the Device Manager -->Display Adapters, My AMD Radeon HD 6470M was changed to HD 7400M and has an exclamation point on it indicating a problem. When check Properties it says, "Windows has stopped this device because it has reported problems. (Code 43)"
-I can't manage switchable graphics because the AMD Radeon driver has been stopped by the OS and Catalyst Control Center doesn't work. It says, "Catalyst Control Center cannot be started. There are currently no settings that can be configured using Catalyst Control Center."
-My touchpad works but does not support multitouch functions.
-Screen brightness adjustment stopped working both on hotkeys and Power Options.
I tried the following actions to fix the problems:
-Downloaded the new softwares from Lenovo Support but the Catalyst Control Center and Cypress Trackpad still doesn't work. I also tried installing driver software from the AMD site but it still didn't work. [FAILED]
-I tried to use the Cypress Trackpad software for U300s/e and it fixed the problem with the touchpad [FIXED]
-Installed the Energy Management software for Windows 8 but when I click the 'Optimized Battery Health' button, it keeps reverting back to 'Maximum Battery Life'. [PARTIALLY FIXED]
-Resorted to 3rd party software to fix the Switchable Graphics (Catalyst 12.11 Beta from leshcatlabs.net) and it fixed the switchable graphics problem as well as the Catalyst Control Center problem. This is temporary until a working solution or update is available. [TEMPORARILY FIXED]
-All actions trying to fix the Screen brightness adjustment didn't work. [FAILED]
Please do help me on this. Thanks in advance!!!

Yes I own U400 too and I'm using it now. To many forums been read, can't remember which one. Basically, u have to clean AMD and Intel drivers that come along with Win 8. Why? Because the Win8 driver database will lead the device ID "DEV_6760" (if you looking at display adapter device properties) to HD 7400 series instead of HD 6470M, again why? At the bigining only the HD 7400 series already "certified" by Microsoft, while the 6470M out of somewhere. Current CCC (or else) + 6470 drivers, contain also driver for 7400 series in same packages (at least until now, hopefully near future they will release an update). So you can gues where the windows will lead to? Yes 7400 series (certified one). This will explain also why the Energy Management didn't work to= "missing identifier" or we can say "hardware not match".
You have to find a "fix" driver which contain only HD 6470M and install it manually trhu "Have Disk" option, after you claan all AMD and Intel driver. If you success, then install the CCC from Lenovo Support and from ATI ( I use 12.11 Beta8 Net4 CCC - this is a must), but remember to unchek the AMD Display driver when you install both CCC, and leave the rest checked including Intel Component. Then you can download install anything you want =).
Leschat's driver did't work on my and "harm" the system. Believe it or not, I found the AMD 6470M standalone driver on HP website. They call it "SoftPack", which actually contain CCC software.
It's quite tricky thing, that's why not everyone willing to try. But I think it's worth to try, as the risk is not too deep, just backup anything befor you do it. Cheer

Why does my screen keep dimming and brightening?

I'm just sitting here in front of my fire during a mid-March snow storm in Maine, and my screen keeps dimming and then brightening. It's getting quite annoying. What is going on?

OK, I figured it out - it's the auto brightness adjustment. Found the answer in the pane to the right of my comment.

My screen keeps dimming automatically

My brand new Macbook Pro's screen keeps dimming the screen all the time regardless of which setting is it on. Its the first time it does that today and it's so annoying!!!! I have the following options: Put the hard disks to sleep when possible, slightly dim the display when using this power source, automatically reduce brightness before display goes to sleep and restart automatically if the computer freezes.... The only thing that is check marked is Put the hard disks to sleep when possible and automatically reduce brightness before display goes to sleep... Any advice? I googled a bunch of stuff but I don't have the options they give to help my problem such as un check the automatically adjust display or what not...
Thanks

Martine.T wrote:
I dont have that option available....
You have to go to System Preferences > Displays (not Energy Saver where you were).
If you really don't have it, and you have an external display attached, that's the reason why. If that's the case, let me know, and I'll give you directions to do it.

My ipad2 screen keeps dimming and staying that way. And I can see the reflection of the app I most recently closed. Help?

My ipad screen keeps dimming and has ghost images of the previous open app. Can this be fixed? Help.

Did you ever resolve this issue? I have an iPad with a similar problem. After a software update the screen went very dim. I have just finished trying to restore the iPad to the latest iOS 8.1.3. The display is still very dim. The backlight does change when you adjust the brightness slider but at maximum brightness it is just barely possible to see what is on the screen. What makes me think this is software related is, like you said, there are remnants of previous screen images overlaying the current screen. For example, when I restored the ipod, I enter DFU mode so the screen showed the "Connect to iTunes" images. After restoring and rebooting there is not change but the "Connect to iTunes" images are still showing up on top of the normal screens. Even if I power off the iPad and turn it back on that image still appears as if it is permanently burned into the LCD. There are more previous screen images appearing underneath the current screen as well (e.g., I can see the System Settings window faintly under whatever screen I'm currently on). Would like to know if your problem required a new logic board, new LCD, or if you were able to resolve it with software tricks. Please respond if possible.

Satellite A300 screen keeps jumping up and down

Hi,
What is on my screen keeps jumping up and down, any thoughts, is this a problem with video card in Satellite A300?

I have tried to install the display driver from the European website. During uninstallation I got a messgae to say failures occurred during uninstallation, and then during installation I got the message of Install package failure!
I have my external monitor now connected to laptop, but in personalising display settings, I cannot get my computer to recognise that I have two monitors now, as both keep coming up with number 1 (Multiple Monitors) on ATI Mobility Radeon HD 3650, and they both have that degraded view, a bit like in safe mode.
So in checking of device manager under display adapters I have:
ATI Mobility Radeon HD3650
and under Sound, video and game controllers I have:
High Definition Audio Device
Realtek High Definition Audio
In this whole process I deleted a file that was previously here called
ATI HMD...
should I resinstall this?
So I'm not sure if the new display driver has been installed? help.

Black and green screen keeps flashing in my video - please help

i have a ..............
and every time i try to export my video black and green screen keeps flashing in my video can any one help
i think maby its bechuse im using a Macbook pro maby i need a better graphic card or much faster computer

Thanks, I will try that after a couple of days. I want to make sure that my iPhone is completely dry inside.
Anyone who knows how long it may take for an iPhone to dry inside after 2-3sec in water? Its in a bag of rice.

Desktop screen keeps flashing black and dock has disappeared. iMAC X Yosemite 10.10.1

Recently I updated my iMac to OS X Yosemite 10.10.1. All was operating smoothly for a few weeks until one day i started up and logged in my dock was nowhere to be seen. The desktop screen started flashing black replacing my desktop image. None of my desktop icons disappear when this happens. screen keeps flashing black every few seconds. Also the dock has disappeared.
I have restarted in safe boot and it makes no changes.
iMAC X Yosemite 10.10.1
Please help!

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Screen keeps jumping up and down but only when using firefox-so not a hardware problem

The screen keeps jumping randomly up and down but nothing is being touched or pressed. The screens can be email, you tube, bank or general internet screens, or even trying to create this page

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

Please Help...why does my screen keep going to black in fcp?

I have just brought imac g5 (older version through private sale) and completed a beginners fcp course. When and got a lacie 250 , shot some stuff which I managed to capture! Then just tried to open project and now the screen keeps going to full black and I don,t know what to do! I would like to do a full system check and make sure all settings correct and to know why screen blacking out. I am very new to mac and don;t feel that at home with settings etc . Any advice would be very welcome and appreciated as I just want to practise now but I am stumped at the first hurdle!
ta
ali

New Discussions ResponsesThe new system for discussions asks that you take the time to mark any posts that have aided you with the tag and the post that provided your answer with the tag. This not only gives points to the posters, but points anyone searching for answers to similar problems to the proper posts. When you mark a post with the tag, it will also mark the thread as Answered. If you receive the solution or answer to your question outside of the thread, then, and only then, at the top of the thread, mark the thread as Answered. This will mark the thread as Answered without marking an individual post as .
If we use the forums properly they will work well...

Screen Keeps Freezing & Sleep Wake issues

I have a 17" Macbook Pro and the screen keeps freezing. The computer doesnt freeze because when i depress the volume buttons i can still hear the beeps or when i hit F8 music from my itunes starts to play.
Also, 60% of the time when my computer goes to sleep I get a blank screen when i try to wake it. When this happens i have to close the screen for about 2 mins until the computer re-falls asleep. Once this happens I can then wake it up.
any ideas on the causes of these two issues?

Hello
> he told me that the laptop is pretty warm.
Probably this happens due a higher internal temperature
Did your friend already clean the notebook?
There is an interesting article here in forum about cleaning the cooling system of Toshiba notebooks:
[How to clean the cooling system of a Toshiba notebook? |http://forums.computers.toshiba-europe.com/forums/ann.jspa?annID=40]
Check this!!!

My iPad screen keep flicking from page to page. I have turned it off and on again but it keeps flicking. Any suggestions?

My iPad screen keeps flicking from page top page. Any suggestions?

Give this a Try:
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

Ipad mini screen keeps moving around and switching screens as though someone else is using it? any ideas what is going on?

Ipad mini screen keeps moving around as though someone else is fiddling with it while I am using it. Any ideas what is goi g on?

Hi Deeveeay,
Try resetting the device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). When the Home screen redisplays, see if the issue has resolved itself.
Cheers,
GB

Lenovo z50 screen keeps going black

I've had it for around 6 months with no problems, then in the last 48 hours, the screen keeps going black when I'm using it. It happens every 20-30 minutes. If I close the laptop lid and open it again, it works fine until the problem comes up again. I've tried downloading updates and placing a fan by it, but it keeps happening. Any ideas?

jacob51 wrote:
I've had it for around 6 months with no problems, then in the last 48 hours, the screen keeps going black when I'm using it. It happens every 20-30 minutes. If I close the laptop lid and open it again, it works fine until the problem comes up again. I've tried downloading updates and placing a fan by it, but it keeps happening. Any ideas?Try installing the video driver and energy management program.

My imac screen keeps loading at the log in page

I cannot log in my account. The screen keeps loading at the log in page, even i try to reinstall the OS X. The imac cannot read the CD and keeps stay at the log in page. What is the problem?

This really is something to take up with a local Apple retail store or Premium re-seller. They will examine it and quote you a repair or replacement price. This is usually done without charge. Without knowing exactly what is wrong a guestimate would be worthless to you.

HP envy screen keeps adjusting

Similar Messages

Maybe you are looking for