Hp Envy stuck in preparing automatic repair screen won't boot up

My Hp Envy TS m6 Sleekbook is stuck on the preparing automatic repair page..I've tried restoring it using the f11 key but then it goes to another black page with the Hp logo on it and it says please wait and again remains stuck..I've already backed up all my information so I don't mind restoring it back to factory settings but it just won't let me do much of anything!! Please help!!

@Kmarcast18 ,
Hello and welcome to the HP support forums. From what you are stating you system sounds like it is stuck in a repair loop and just cant proceed.
You mentioned tapping F11 to get into the menu and on most system that will work.
Here is a link for the service manual. The reset for this system is listed on page 80.
One thing you can try as well is to remove the battery. The process is on page 32.
With the battery out and the power cord removed. Hold the power button down for 30 seconds.
Put the power cord back in and boot up holding the F11 key again to see if you can get into the restore options. If this works great. Shut the system down again and install the battery.
At this point if that fails you will want to contact phone support for repair options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

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My HP laptop has run perfectly up until now.
When I turn the device on, it tells me that it's "preparing automatic repair" and it stays there, I've waited for hours on end but it doesn't seem to really be doing anything. All the f# keys work perfectly except f11, the one I need to use to attempt to restore the OS to a date when it actually worked. While it'd be neat if all my data could be recovered, it's not required. Thanks for helping.

, Hello and thanks for posting on the HP support forums. If you can please post back with the full Model and Product Number of your notebook. Here is a link to help you with this. HP Notebook PCs - How Do I Find My Model Number or Product Number? Until then try doing a hard reset on the notebook and see if it will clear up the issue. HP Notebook PCs - Performing a Hard Reset or Forced Reset Please post back when you have a chance. Thanks again for posting and have a great day.

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hi Dlskmalpik,
Welcome to the Lenovo Forums.
Automatic Repair usually kicks in if there's a problem loading up the files that's required to start Windows. If the repair was interrupted and the screen just goes into a black screen then there's most likely a hardware component that's malfunctioning.
To check, try to:
1.Boot into the BIOS by pressing the OneKey Recovery button
- Link to picture
If successful, set the following settings in the BIOS:
Security Tab:
Secure Boot = Disabled
Boot Tab:
UEFI = Disabled or Legacy
Boot Mode = Legacy
Boot Priority = Legacy First
Exit Tab
OS Optimized Defaults = Other OS or Disabled
When done, press F10 (or Fn+10) to save and exit and try to boot from your Windows CD (i'm assumming this is a Windows 8 disc).
2. If you're successful in booting from the Windows 8 Disc, see Step 1 to Step 2 of this guide on how to proceed in fixing the issue.
3. If the problem remains, consider re-instaling Windows by pressing the OneKey Recovery button and choose System Recovery
- Link to picture
In an event that the recovery fails, I recommend you contact lenovo and report the issue as you may need to send the unit for service..
Regards
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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Test your hard drive using Diagnostics:
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Hi,
Follow the steps listed in the below link
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"I work for HP."
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Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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I work on behalf of HP

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Add me to the list of people furious with Apple about this problem...
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Hello @rryuen,
Welcome to the HP Forums.
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I worked on behalf of HP.

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Happy Christmas and New Year.

Hi,
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HTH,
~FifthWheel

Hp Envy stuck in preparing automatic repair screen won't boot up

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