HP Envy Touch smart laptop hinge broken
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Thank you,
Omar
The hinge is broken on the right side of my laptop -- the entire black undersection is loose causing the disc drive drawer ro be askew......please help, where do I get this fixed and is it covered under warranty??
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HP Envy 6 1210sw - both hinges broken, already repaired two times
Dear Support Team / Forum Users, I am writing to seek for advice on the famous 'broken hinges' issue, this time with my 2 years-old HP Envy 6 1210sw laptop. Both of the screen hinges are broken now (for the third time), which makes it impossible to use the laptop comfortably of course. This particular machine has already been serviced twice due to the same issue - I have always got a new screen lid replaced. However, as this is a design fault, the hinges would be broken again after 4-6 months of usage. The warranty on the machine has ended in April 2015, however the warranty on the screen lid / hinges must have been extended, as they have been replaced. It makes no sense though to replace them over and over again with a new screen lid, as they will brake anyway. HP, please advise what could be done in this matter - do you replace the badly designed machines with the new ones? Thank you for your support.
Hi @MV91 ,
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Regards,
George
I work for HP -
HP ENVY-15 J110TX RIGHT HINGE BROKEN
I purchased my laptop a year ago and its right hinge is broken and a gap is left between upper nd lower part after closing the lid. My laptop is not under guarentee . Please help how to replace the hinge!
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum. -
Demo program touch smart laptop
hi i've noticed that in the demo for the touch laptop/tablet there was a program/operating system that is not windows. now i was curious if that program came with the laptop, had to be downloaded, was compatible with windows, has to be bought, or was it just a thing for the demo.
http://h71016.www7.hp.com/html/interactive/tm2/model.html?buyNowLink=noshow&quickspecs=default&jumpi...
that program for that laptop -
HP Envy m6-1125dx Laptop Hinge Issue
I have the same issue with my m6-1125dx as everyone else with the hinges. It seems to be very common and I don't know why this problem hasn't been resolved. This issue is starting to cause the "lip" on my screen to detach. Can you please give a resolution?
I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
MechPilot
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Can I buy hp touch smart note book 15-r136 windows 8
I refreshed my computer not knowing It would erase my power on pass word . 24/7 techies have been been trying online .They got to (enter administrator pass word or power on pass word ). He could not get past this . It's a H P - Touch Smart Laptop 15-r136 Product number: j9k44ua#aba
HI @ds1218
Thank you for your inquiry.
I grasp that you refreshed your computer and it erased your power on password. Do you mean the bios power on password or the Windows log on password?
If it is the Windows password here is a link from MIcrosoft.com that may help. What to do if you forget your Windows password.
If it is the bios power on password please contact HP support for assistance to overcome this issue.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
If you wish to purchase one you can contact HP shopping for assistance with that or check for availability.
Contact HP Shopping
If it is not available from HP shopping you could look on the Internet.
Good Luck
Sparkles1
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Envy 23 touch smart pc not working
Ant one know what's wrong with my envy 23 touch smart PC doesn't work when power pack plugged in tried a different plug ant got a green light so tried it plugging my pc in the green light on the power pack didn't come on and absolutely nothing from the pc ant one got any clues thanks
This question was solved.
View Solution.Hello @ORBCHEWIT657,
I understand that when you plug in your power adapter to the wall the light comes on, but when you plug it into the HP ENVY 23 the light will not come on. I suspect that your power adapter is defective. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As with this I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
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Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter -
HINGES BROKEN ON HP LAPTOP HELP PLEASE
Hi all, The hinges on my HP laptop have broken after 2 and a half years of use. Now I'm stuck with this laptop and am a student for another 2 years since I can't afford to buy another laptop yet. My previous TOSHIBA laptop had very thick and undeniably 'invinsible' hinges and structure and I switched to an HP laptop to keep that same luxury with faster speed and performance. However, I already had to bear with the 70 degrees celcius average CPU warm up time because it overheats almost always and not to mention that my graphics card (Radeon) isn't even detected. My screen is messed up and I have no idea what to do, I really need help. I think you guys at HP would help me but I'm just freaking out because school begins again in another month and I have to take my laptop there everyday for programming classes and clubs. This breaking had nothing to do with me because I treated the laptop as it were fragile in order to prevent damages and things like that. There have been 30 pages of posts relating to these weak breaking hinges, 10 pages for overheating and forums on other sites for the Radeon problem. Please help me HP as I know you get your customers satisfied. Thank you, Shehryar
If it is the AMD processor version of the dv6000 the odds you need a new motherboard are very, very good. Do you have wireless issues? Do you get funny lines on the screen? On the other hand, if it is just generally slow there could be a million reasons for that, most of which are software and would be cured with a fresh load of Windows. Do a factory reimage if you can, to help rule out software as the problem.
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Pavilion G7 2054A left hinge broken require guidance on how to send back to HP
Re: Envy m7 Notebook with a Broken Hinge
Options
09-08-2014 11:58 PM
Hi Jeff or anyone from HP support I have A pavilion G7 2054 SA (UK model ) which has a broken left hinge can some one please help me as to how to return to Hp as my laptop is still under warranty. please see below:-
HP product warranty results
The following information was returned for your product
Serial number [edited Serial Number by Moderator] Product number b3r83ea Warranty status Covered under warranty Warranty end date 2014-10-07 (YYYY-MM-DD)
ReplyHi @polemanone ,
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Regards,
George
I work for HP -
Brand new touch smart 520 losing wireless connection randomly
i have a brand new touch smart 520 and it is constantly losing wifi connection. it is only about 20 ft away from router so it is not a distance issue. it is also not my router because my phones and my laptop do just fine.. it is saying i have the latest drivers. what do i do now.. dont want to have to deal with this everyday!
thanksif it is new return it
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What is the Bluetooth device in the HP Touch Smart TX2-1275 DX ?
Friends, I want to know what is the Bluetooth device in the HP Touch Smart TX2-1275 DX ? Im asking the manufacturer brand and model number such as Ralink xxx, Broadcom xxx and so on for this laptop not the Software Support for HP Integrated Module with Bluetooth Wireless Technology for Microsoft Windows Vista driver. If anyone knows, can you please provide me the link to download it? My friend reformatted it without taking note of the original device name in the device manager. I appreciate your help friends, Thanks You.
This question was solved.
View Solution.Check specification of your model here.
This tablet is without bluetooth module.
You may buy usb micro Bluetooth adapter.
With that kind of device you don't need to even remember then it's plugged.
Few propositions on Newegg: here, here, here, here and here.
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Hey guys i have a Touch Smart 520 and I was wondering if it could do gaming and if i can upgrade the graphics card
The TouchSmart series of computers have more in common with a laptop then it does with a desktop computer. While it may be possible to upgrade the graphics card, it will be expensive and may not work. Please provide the full model name and/or product number of the HP TouchSmart computer in question for more assistance.
Frank
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This is a user supported forum. I am a volunteer and I don't work for HP.
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Need driver for Touch Smart 1025DX
I am trying to install vista X64 and X86 in my touch smart 1025DX (Dont ask me about the recovery cd.. still waiting it on mail)
and the funny thing is.. there is no touch screen driver for X86 nor for X64 (which is the default OS came with this laptop) posted in HP's website
also, web cam driver is missing.. after installation.. windows can find the finger print reader but its not working at all.
I just wonder if anyone know how to address those issue? ThxI am trying to install vista X64 and X86 in my touch smart 1025DX (Dont ask me about the recovery cd.. still waiting it on mail)
and the funny thing is.. there is no touch screen driver for X86 nor for X64 (which is the default OS came with this laptop) posted in HP's website
also, web cam driver is missing.. after installation.. windows can find the finger print reader but its not working at all.
I just wonder if anyone know how to address those issue? Thx -
I'm wondering how a notebook (dm-4) tht has been on a desk in the open position 80% of the time since 2012 can have a hinge broken? This note book was seldom closed, so my question is _ How would this hinge stand up for a user tht indeed does take the notebook to work, classes, the coofee shop ect.. whn sitting on a desk n seldom closed the hinge has failed?? The dm-4 has seldom left the desk it is on..... n thy call ths a note book. Note books r made to open n close... hence the moniker "notebook" thy open n close.
Now I have a unit on a desk tht has a sign "DO NOT CLOSE" seems silly. The Hp repair cost @ $179.99 is wht I see has a kick in the gut to it's users. The hinge is a very important part tht should hold-up n preform over time. Come-on Hp !!Hello, Eric,
Left hinge of my HP Pavilion dm4 1165dx laptop was broken.
I contatcted the HP service center on phone, told by the customer service representative:
1. The only way HP epairs the hinge is replacing the entire LCD display, @US$190, with 7 - 9 days of turn around.
2. There is no HP service enter in Los Angeles, CA where I can take the laptop to be repaired.
3. On-site technician service is not available at Los Angeles, CA.
4. I can 'take it or leave it' for the service available to me.
No. 4 sounds harsh, particularly to a long time loyal HP customer such as myself.
However, that aside, what can I do to have my laptop repaired reasonably?
No one can afford to be without a laptop for 7 - 9 days for loss of productivitiy.
Since you represent HP, is there anything you can do to help me? The bevel for display cracked at the corner due to the broken hinge when I tried to close the laptop. I need to repair the hinge before it cause more secondary damages.
Thank you kindly. -
My laptop is broken and I don't want to buy a new one. Is there any way to retrieve all of my music on itunes via my ipad and can I manage my itunes account only on my ipad?
Ladymac33 wrote:
My laptop is broken and I don't want to buy a new one.
Okay, that's your choice.
Ladymac33 wrote:
Is there any way to retrieve all of my music on itunes via my ipad and can I manage my itunes account only on my ipad?
Is the media already on the iPad? If not, iTunes purchases can be redownloaded if they are still available in iTunes. Non-iTunes purchases would need to be synced from iTunes on a computer.
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