HP Envy Touchscreen Issues

Hi all. First off, I'm on a HP ENVY TouchSmart m6-k015dx Sleekbook, Windows 10. I've had it for two years now. A while back, it fell off of my bed in college but I didn't have any trouble with it until recently.
It took me a while to discover the issue, I thought it was the touch pad because after updating to Windows 10, my buttons on the touch pad will not work. But sometimes when I would adjust my screen, it causes the cursor to move on its own, a bunch of these clear dots show up all down the middle of the screen, and it just clicks and moves things on its own. It's very annoying. The only temporary fix I have found is to use a little pressure onto the touch screen with my hands. It seems to send it back to normal until it acts up again. I'm just wondering, could me dropping it all those months ago be the cause? Should I take it to the shop? It's my school computer so it would have to be either a quick fix over a weekend or something because I need it for school. I've saw others have this same problem and it recommended to download some update, but where I'm windows 10 I can't find it. I just got to thinking that maybe it's where I dropped it a while back. The issue is very annoying and if there's a way to either disable the touch screen or something for Windows 10 to download to maybe try and fix it, that'd be great. It started this over the summer and I'm about to start classes again so I'd hate for this to be an ongoing issue while doing papers and the like.

Hi,
I purchased an HP Envy in October 2013 and mine is doing the same thing. I have called technical support and they installed some drivers, but it has not helped. My computer also acts like it has a mind of its own. I'd like to get this resolved before the warranty runs out.
Did you get any resolution on yours?
Thanks,

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I have enjoyed and supported this company's products and services for some time. So, today when I inquired with tech support about my touchscreen issue (non working band of the screen ..the 456 area on the dialpad)...I was taken aback at the very least that I should send my phone in for repair and then PAY for a loaner. hmmm..I just paid 700 for a phone that is now handicapped two months later by what seems to be a common issue, accourding to the forums, and I should fork over some more $$$? Principle alone may make me dust off my Blackberry.

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Edit: Have a Merry Christmas, everyone!
Message was edited by: Fiyerstorm

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I'm happy for your positive outcome but I would argue that the battery was not the culprit. Sure, it appears that it was but exchanging batteries to correct a touchscreen issue is not something we would have suggested; I'm sure this is just coincidence.
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- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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Test your phone
https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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I hope this helps.
~Lil.Liebe
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Hi,
I purchased an HP Envy in October 2013 and mine is doing the same thing. I have called technical support and they installed some drivers, but it has not helped. My computer also acts like it has a mind of its own. I'd like to get this resolved before the warranty runs out.
Did you get any resolution on yours?
Thanks,

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Hi Shayan7,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP ENVY TouchSmart 15-j040tx Notebook and an update that has cause issues. Here is a link to perform a system restore. You can restore it to a previous point when it was working correctly.
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Hi hamdiabdi, welcome to the HP Forums. I understand that your TouchPad is acting erratically.
Maybe "Adjusting TouchPad or ClickPad pointing sensitivities in Windows 8", "Turning all TouchPad gestures off and on in Windows 8" and "Troubleshooting when TouchPad does not work in Windows 8" will have useful steps to try from this document: Using and Troubleshooting the TouchPad or ClickPad (Windows 8)
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TwoPointOh
I work on behalf of HP
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HP Envy 4500 - issues with paper feeding on intial setup

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Hi @Loopster2,
Welcome to the HP Support Forums! I see you are setting up your HP Envy 4500, but it is not recognizing the paper, so it keeps asking you to load the paper.
Please make sure the Paper Tray is pushed all the way back, alot of the times if you are getting this error it is because the paper tray isn't installed properly.
Continue troubleshooting here: HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - An 'Initializing...Plea...
Please let me know the outcome, I will watch for your reply.
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HevnLgh
I work on behalf of HP
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HP ENVY M6 issues

Hi good day, i owne a HP ENVY M6 ant noticed that it overheats fast and lately when i press the power button there is not video/sound, the power button turns on and the cap lock blinks but there is no display/sound/video,

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like you are facing lot of problems with the touchpad of your Notebook
We will surely assist you with this issue
Steps to drain the Static charge and loading default BIOS settings to resolve the issue
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter
Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
Step 06. Once you get to the BIOS, Please press F5 Key to load setup defaults for the BIOS
Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes
Step 08. Now please wait till the Unit loads the Windows Operating system
Now I would kindly request with you to install the latest BIOS, Graphics and Chipset Drivers from the HP Website
and check if that resolves the issue
You can also try these 3 steps as shown below
1. You should clean all the Vents and Openings really good with a can of compressed air
2. Check if the Fan is spinning when AC Adapter is connected
3. Boot into the BIOS >> System Configuration >> Device Configuration >> Enable "Fan always ON"
Please Click Here to find more steps involved in troubleshooting this issue
NOTE: When you reply to this post next time, please tell me how many times is the Capslock Light flashing
Hope this helps, for any further queries reply to the post and feel free to join us again
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K N R K
I work on behalf of HP

Envy 7640 issues.

I used to own a photosmart printer and loved it. Unfortunitly I wore it out.
So I purchased a HP ENVY 7640 All in one printer.
I'm having serious issues with this one and want to know if others have had the same issues.
This thing sucks!
It came with a Tricolor and Black cartridge which worked fine the first week.
Then a week went by when I didn't use it and when I tried to the color quit working except Yellow.
Tried the cleaning process and with each pass it got a little better but never 100%.
That cleaning process drained the cartridges to about 1/3 capacity.
I had purchased a second set of cartridges at the same time and installed them.
Back in business, worked fine.
About another week went by and I tried to print and the same issue again.
Performed the clean process 3 passes and it got better but only about 60% of what it should have been.
Removed the cartridge and cleaned the print head manually with a tissue, reinstalled it and it worked fine again.
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I'm concerned that purchasing the additional cartridges, and signing up for the Ink on demand program has been a total waist of money.
I'm going to take it back and exchange it for another new one and if it does the same thing, that is the last HP printer I will ever purchase! I wanted to remain loyal as I worked for HP for 25 years but if their products have gotten this bad I will switch to someone elses!
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The print cartridges it uses are the "62" cartridges.
James
This question was solved.
View Solution.

Hi @jamesbtex,
Welcome to the HP Forums
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are not sure how to check your forum messages this post, has instructions.
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Touchscreen issue 14 b124us

Hello,
My touchscreen is not working, and I ran UEFI test, but when I run the component test, I cannot see touchscreen option..
On the tutorial it says to run the touchscreen test, but for me, after mouse the next option in optical drive..
What can be wrong?
Thanks,
Abhi

HI @abhi272741,
Welcome to the HP Forums!
It is a terrific place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you have lost your touch screen functionality.
Has there been any recent changes to your system?
Here is a link to HP All-in-One PCs - Troubleshooting touch screen issues in Windows 8.
If a recovery is necessary, during the process is an option to backup your personal files to prevent data loss. If you have not yet done one now is a good time.
P PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
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Good Luck!
Sparkles1
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HP Envy Touchscreen Issues

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