HP Envy Touchsmart 15-j004sa keyboard skipping keys

Hi,
I have just purchased a HP Envy Touchsmart 15-j004sa keyboard and am very happy with except for one thing. The keyboard keeps skipping keys.
This is most prominent around the centre of the keyboard. Where they keyboard seems to flex (is this normal?)
It appears that in order for a key to be registered as being pressed I need to press it directly in the centre of the key, which may be why it happens mostly with keys near the centre of the keyboard.
Is this something that can be fixed? I have seen reports of other users experiencing the same problem.
I dont want to return the laptop as it meets all my other requirements but this issue is just too frustrating to live with if it can not be resolved.
Steve

Hi TheFire,
I understand you are having an issue with HP Envy Touchsmart 15-j004sa and the keyboard. Here is a link to the software update for the BIOS that could resolve your issue.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-128144-1&cc=us&dlc=en&lc=en...
Hopefully this will help.
Thanks.
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Hello @sonja77,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that certain keys on the keyboard of your computer are not working as they should, and I would be happy to assist you in this matter!
To restore the function of your notebook's keyboard, I recommend following this document on Notebook Keyboard Troubleshooting (Windows 8).
Please re-post with the results of your troubleshooting, and I look forward to your reply!
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I work on behalf of HP
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HP Envy Touchsmart 15-J004SA Laptop, intel core i7, 16GB

Hi,
So one evening i was doing my work on my desk the same as every other day and shut my computer down as normal. I came back to my laptop the next day - which was still untouched in the same position. I open my lid, and find a crack all the way down my screen starting from the middle of the top, close to where the camera is situated, all the way down towards to bottom right corner of the screen.
I was absolutely astonished to find this as you can imagine, also after reading the forum i understand that others have experienced very similar problems with this topic and model of laptop.
I purchased my laptop from John Lewis as they promote and offer what falsly appeared to be a a great warranty. I understand that this may be possibly out of their hands and lies with HP even though i have only had my laptop for a matter of 3 months. However after waiting for it be sent off for a diagnosis i was told that the engineers at HP would be able to identify if there was an impact which caused the cracked screen (this is after i had assured that it had not be dropped or used forcfully of any kind, this is also in addition to it being in immaculate conditions anyway) causing severe inconvieneince as i am currently in the middle of exams and obviously being left without a laptop which i paid £800 for is just not acceptable.
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I think that all this comotion is completely inappropriate behaviour on the behalf of HP as they are clearly unable to stand behind their products, i have also found other posts on forums indicating similar problems, therefore it should be approached as a design fault or a manufacturing fault on the behalf of HP. You cannot claim legally that someone has caused 'accidental damage' without proof to back up your statement.
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@SKChip I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.
TwoPointOh
I work on behalf of HP
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Keyboard issue in HP Envy Touchsmart

I just bought a new HP Envy Touchsmart with i74700MQ and windows 8.
I found that some keys are not working at all like key 6 in both (main keyboard and the numerical keyboard) however, key "5", key "\"and key "-" are not working in main keyboard only. I uninstalled ps/2 driver and reboot the laptop but I still have the same issue.
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Hi IMBABI, welcome to the HP Forums. If some keys are not functioning, you should start up in Safe Mode to see if the issue persists. Windows Startup Settings (including safe mode)
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If it still doesn't work, you will have to contact support for repair options: HP Technical Support, North America 1-800-474-6836. For all other regions click here.
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Is it possible to add a backlit keyboard to an hp envy touchsmart 15

is it possible to add a backlit keyboard to an hp envy touchsmart 15?

Daevid.
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How to enter bios on a HP Envy TouchSmart 15t-j000?

I have a HP Envy TouchSmart 15t-j000 and I want to enter bios. When I restart the computer just the HP logo appears.I've tried to press ESC, F1 - F12, insert, delete, home, end... Nothing works.Do you know how I can do this?Thanks

Marius_Paval wrote:
I have a HP Envy TouchSmart 15t-j000 and I want to enter bios. When I restart the computer just the HP logo appears.I've tried to press ESC, F1 - F12, insert, delete, home, end... Nothing works.Do you know how I can do this?ThanksHi, Marius. Here is how: 1. Press the Shift key as you shut down your laptop normally.2. Wait at least 10 seconds with the laptop off.3. Press the Power button and then immediately press the ESC key on the upper left of your keyboard, about once per second. You will soon see a Recovery screen menu that instructs you to press the F10 button to go directly to your BIOS menu. Pressing the ESC key is easy to remember; that way, you don't have to memorize the other F button choices. Easy! Good luck!

Cannot detect any wireless networks on my HP ENVY TouchSmart m7 j120dx

Hello,
My laptop won't pick up any wireless networks at all - I'm having what seems like a few different problems:
1. Because the laptop won't pick up any wireless networks, I can't of course connect to the internet without using my ethernet cable.
2. When I try to turn my adapter on using the F12 key, all it does is toggle airplane mode - which isn't going to help me connect to the internet.
3. When I go to 'Network' under PC Settings, I can toggle airplane mode but the bluetooth is greyed out and can't be toggled and it doesn't even give me an option to turn back on my wifi adapter.
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By this point, I was like "Oh, great - the adapter might somehow not even be there even though it was last night," (I was online wirelessly the night before) so I went into the device manager and then expanded Network Adapters I only saw the same two Ethernet and LogMeIn adapters.
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On another note, here's the names of the only 2 adapters that show up in my device manager list (one is for LogMeIn Hamachi);
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EDIT: One other thing I should mention is that the wifi in my location is working fine for every other device I try (phone, gaming console, other people's laptops/desktops, etc.

Hello dginther,
Welcome to the HP Forums!
I understand wireless is not working properly. If the issue just began occurring, I would perform a system restore. I want you to bring the computer back to the earliest restore point possible, in an attempt to dodge whatever caused the issue. Here is a document on how to perform a System Restore: System Restore
Next, please try the steps in this HP document: Troubleshooting Your Wireless Network and Internet Connection (Windows 8)
These steps should be enough to resolve the issue. If not, you can try a manual reinstall of the driver:
1. Go into Device Manager, then Network adapters.
2. Right-click on the wireless driver, and select "Uninstall".
3. Restart the computer. This will force the driver to reinstall itself.
Please let me know the results of your troubleshooting. Thanks!
Mario
I worked on behalf of HP.

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Brightness was working fine on my HP ENVY TouchSmart 15-j178ca with Windows 8.1 64 bits (F2 key, F3 key and Windows brightness slider). NVIDIA GeForce Experience showed there was an update available. After doing the update I have lost all brightness control. Tried reverting to old drivers, tried hp latest drivers and even tried Intel and NVIDIA latest drivers without any success. Here's the details :
Intel(R) HD Graphics 4600 10.18.10.3304 (from hp sp63553 package)
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NVIDIA GeForce GT 740M 9.18.13.4411 (from NVIDIA)
I have always uninstalled drivers before reinstalling new ones and my BIOS is up to date... Any ideas?
Thanks,
fcorbeil

Hi
Please find the link given below might help you in case you have already tried these steps let me know.
Link
Let us know how it goes!
"I work for HP."
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Regards
Manjunath

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And shame on you HP...why recommend it to me when the update is not proven to be 100% safe....
It is on Windows 8.1 64 bit,
HP ENVY TouchSmart 15-j021tx Notebook PC

Hi, I have the same issue, updated BIOS this morning and now have BLACK SCREEN
Please get back to me ASAP as i rely on this lpatop for my work!
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HP ENVY TouchSmart 15-j009wm Doesnt read USB Flash Drive After Downgrade to Windows 7

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Hi: Looking at your other posts it appears you have painted yourself into a corner. Since there is no legacy or auto USB setting in the BIOS, your only option would be to remove the hard drive, put it in a USB to sata notebook hard drive enclosure, plug it into another PC so it can be read, download the applicable drivers you need and copy them to you user profile on the removed hard drive. The service manual, chapter 5 provides the removal and replacement procedures for the hard drive. http://h10032.www1.hp.com/ctg/Manual/c03733656 Reinstall the hard drive, run the drivers, and you should be good to go. These would be the drivers you need for your model... SM bus controller: Install this first and reboot. http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=cp_127691_1 USB3: Install both of these and reboot. http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943835&swItemId=ob_139250_1&swEnvOid=4058 http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943835&swItemId=ob_133037_1&swEnvOid=4058

Fix for Envy TouchSmart 15-j078ca (or any other laptop) sound not working

If you are having problems with the sound on your Envy 15 laptop (speaker/headphone jack not working), there is a straightforward way to fix your problems.
First go through these simple steps (they could very well save you some time if they work):
1) Update your drivers! Seriously, this is one of the top fixes for problems on PCs. If you haven't updated your drivers, search for "Check for Updates" and click that result (you can search using the Charm; the result will be under settings). If you have, read on.
2) Check to see if your audio device is enabled. On your desktop, right-click the Speakers icon and go to Playback devices. Set audio devices to default (like headsets and speakers) on by rightclicking them and selecting "Set as default". This way, they will work when plugged in, and when taken out, the system will default to other available sound sources.
If your chosen device is not present, right click in the open space and check "Show Disabled Devices". Now, you can rightclick a device and Enable it, then going through the same process as above to set them as default.
3) If your devices are enabled and plugged in, try the Windows Troubleshooter. Press the Windows key to bring up the Windows 8 interface (or the Start Menu in Win7) and type "Troubleshooting". Select it from the Settings section on the right side, then go to "Troubleshoot audio playback" under Hardware and Sound. Run the troubleshooter
If none of these methods work, follow the instructions in this excellent post, but use the changes below:
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2) Remove both the AC adapter and the battery before performing the hard reset, then hold down only the power button for 15 seconds (or follow the instructions here if the battery is fixed in place).
3) Press Escape repeatedly on boot-up until you get the option to use the BIOS menu.
Hopefully this helps, I know it helped me! Remember to give Kudos to the post linked if it helped you.

Thank you for visiting the HP Support Forums and Welcome.Thank you for the detailed information very very helpful. I have looked into your issue about your HP ENVY TouchSmart 15-j078ca Notebook and the popping sound or crackling noises.
Here is a document on troubleshooting sound.
Please make sure your updates have been done on the Notebook. In the device manager under sound right click and update the driver. Here is another step to try.
1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers/Headphones.
4. Click Properties.
5. Click the Advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window.
9. Click OK to close the Playback Devices.
Hope this helps you.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

New apple keyboard Fn keys not working

Hi,
Posting this in PowerMac G5 and OSX Tiger as I am not sure if it is a hardware or software issue.
I just recently bought a new aluminium apple keyboard and am very very happy. EXCEPT:
When I first plugged it in, all the hotkeys/fn keys (the default ones such as play/pause/skip track/volume/brightness) all worked fine... but I had 3rd party SizzlingKeys installed... that sprang into life, and suddenly all the Apple default key functions stopped working.
I uninstalled Sizzling keys, trashed all relevent files, restarted... nothing.
Tried to reset them via SystemPreferences... didn't work.
How can I make these come back to life?
Thanks

I have regained the use of brightness/expose/dashboard/volum... but still no luck with the play/skip keys:
http://discussions.apple.com/thread.jspa?messageID=8395938

HP ENVY TouchSmart 15-j100ee - Num lock beeps

After Updating my HP ENVY TouchSmart 15-j100ee from windows 8 to windows 8.1 and installing all the drivers (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=6796372&lc=en&cc=emea_middle_east&dlc=en... num lock button has a beep sound and 1-9 buttons doesn't work. However, when I am clicking 9 (page up) page is moving up. So it's not because of buttons have problem it's some hardware issue.
HP support can you help me ?!
This question was solved.
View Solution.

Hi @Lewery
Welcome to the HP Support Forums! I see that you are having a problem with your Num Lock and keypad. I will be happy to help you with that. I would recommend that you uninstall the generic keyboard driver (there is no specific keyboard driver) and let Windows reinstall it. Go to your Device Manager and expand Keyboards. Then right click the keyboard and select Uninstall. Then restart your computer and Windows will reinstall the driver. Give that a try and let me know how it goes.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

ENVY TouchSmart 17t-j100 Quad Edition - Upgrades possible?

ENVY TouchSmart 17t-j100 Quad Edition
• Windows 8.1 64
• 4th generation Intel® Core™ i7-4700MQ Processor
• Included 2 Year Warranty
• NVIDIA GeForce GT 740M Graphics with 2048MB of dedicated video memory
• 17.3-inch diagonal Full HD LED-backlit Display (1920 x 1080)
• 8GB DDR3 System Memory (2 Dimm)
• 1TB 5400 rpm Hard Drive
• NO mSSD Hard Drive Acceleration Cache
• No Additional Office Software
• Security Software Trial
• 6-Cell Lithium-Ion Battery
• SuperMulti 8X DVD+/-R/RW with Double Layer Support
• Backlit Keyboard
• Webcam and Microphone
• 802.11 AC WLAN and Bluetooth® [1x1]
Ok.
A few questions I think the technical team can confirm and answer for me:
1. CPU soldered in or upradeable with aftermarket CPU purchase? This is Intel i7 4700
2. Is GPU upgradeable with aftermarket GPU? This one is 470M
3. Possibility of installing an additional SSD (one to boot), and HDD for a performance/storage configuration (not mSSD).
-Use of drive caddy or something a long these lines e.g. where mSata, or DVD drives can both be swapped for a drive caddy.
Thanks.
This question was solved.
View Solution.

The CPU is not soldered in place but you are going to find that there is not a lot of improvement possible. That is a 4th gen i7 processor and even if you could get one a tick or 2 faster the price would be astronomical not to mention you would void the warranty. Not worth it.
No GPU upgrade is possible. The video is on a chip soldered to the board.
Yes, the laptop has a second hard drive bay and you can get an SSD (regular full sized) to put in the first bay to use as a boot drive. This will speed it up tremendously such that you will not want to upgrade the CPU any more.
Here is the caddy you need:
http://www.newmodeus.com/shop/index.php?main_page=product_info&cPath=2_5&products_id=341
Here is the Service Manual:
Your Manual
See starting at Page 48.
If this is "the Answer" please click "Accept as Solution" to help others find it.

HP Envy Touchsmart 15-j004sa keyboard skipping keys

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