HP Envy Touchsmart 15-J004SA Laptop, intel core i7, 16GB

Hi,
So one evening i was doing my work on my desk the same as every other day and shut my computer down as normal. I came back to my laptop the next day - which was still untouched in the same position. I open my lid, and find a crack all the way down my screen starting from the middle of the top, close to where the camera is situated, all the way down towards to bottom right corner of the screen.
I was absolutely astonished to find this as you can imagine, also after reading the forum i understand that others have experienced very similar problems with this topic and model of laptop.
I purchased my laptop from John Lewis as they promote and offer what falsly appeared to be a a great warranty. I understand that this may be possibly out of their hands and lies with HP even though i have only had my laptop for a matter of 3 months. However after waiting for it be sent off for a diagnosis i was told that the engineers at HP would be able to identify if there was an impact which caused the cracked screen (this is after i had assured that it had not be dropped or used forcfully of any kind, this is also in addition to it being in immaculate conditions anyway) causing severe inconvieneince as i am currently in the middle of exams and obviously being left without a laptop which i paid £800 for is just not acceptable.
A few days later i recieved a call stating no information of what impact was caused but whether i wanted to proceed with paying £437 for my screen to be fixed or if id like it to be returned to me broken. When i asked John Lewis why it was classed as 'accidental damage' on my behalf, and also asked about where they found the impact had been made to the laptop, they were unable to answer my questions and they have now referred back to the engineers at HP for more information and an explanation as i was simply expected to just accept the fee for repairing a laptop which i had NOT damaged.
I think that all this comotion is completely inappropriate behaviour on the behalf of HP as they are clearly unable to stand behind their products, i have also found other posts on forums indicating similar problems, therefore it should be approached as a design fault or a manufacturing fault on the behalf of HP. You cannot claim legally that someone has caused 'accidental damage' without proof to back up your statement.
I am not going to accept the £400 fee to fix my laptop when this is half of the overall price.
HP are letting me down with the trust i had built up with them as they are suppose to be such a reputable company hence why i chose their model of laptop to invest my money into.
I am completely and utterly dissapointed with the lack of support that i have recieved from HP in regards to a situation which is simply can not just be put down to accidental damage just because HP are unwilling to fork out the costs of products that they know are at fault.

@SKChip I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.
TwoPointOh
I work on behalf of HP
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Planning to get a HP ENVY 15t Touchscreen Laptop | Intel Core i7 | 1080p | Backlit Keyboard

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Hi @gudapati
Welcome to the HP Support Community! I see that you are have some questions regarding the Global Warranty. Here is an FAQ on the Global Warranty. If you have any further questions about your warranty or if the product is supported in India contact HP Support in India. Here is their contact information.
Please click “Accept as Solution ” if you feel my post solved your issue.
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Thank you,
BHK6
I work on behalf of HP

HP Envy Touchsmart 15-j004sa keyboard skipping keys

Hi,
I have just purchased a HP Envy Touchsmart 15-j004sa keyboard and am very happy with except for one thing. The keyboard keeps skipping keys.
This is most prominent around the centre of the keyboard. Where they keyboard seems to flex (is this normal?)
It appears that in order for a key to be registered as being pressed I need to press it directly in the centre of the key, which may be why it happens mostly with keys near the centre of the keyboard.
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Hi TheFire,
I understand you are having an issue with HP Envy Touchsmart 15-j004sa and the keyboard. Here is a link to the software update for the BIOS that could resolve your issue.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-128144-1&cc=us&dlc=en&lc=en...
Hopefully this will help.
Thanks.
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Can too much memory lead to a kernel panic on a MacBook Pro? specs 2.4GHz intel core i7 16GB DDR3 RAM late2011..My laptop began suffering from kernel panics 3 mos ago first noticed using public wifi. Gone thru apple support all the way to engineers

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Can I add mSATA into HP Envy TouchSmart 15-j003tx?

As stated in HP web site, the HP Envy TouchSmart 15-j003tx using Intel HM87 Express chipset but equipped with rather slow 5400 HDD.
I am planning to buy the notebook but would like to know if the notebook has extra slot for mSATA or extra SATA HDD slot so I may configure SSD caching for the notebook.
This question was solved.
View Solution.

ccy wrote:
As stated in HP web site, the HP Envy TouchSmart 15-j003tx using Intel HM87 Express chipset but equipped with rather slow 5400 HDD.
I am planning to buy the notebook but would like to know if the notebook has extra slot for mSATA or extra SATA HDD slot so I may configure SSD caching for the notebook.
Hi,
I have checked the manual for the laptop series again and your laptop supports mSATA cache. It says 24GB but I believe that a 256GB mSATA SSD will work. You may also install an Operating System on it and use a common hard drive as a data storage. Browse this forum, there are many threads about TS 15-j000 series laptops and mSATA options.
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I had bought the ios developer program but i don't have mac , just only laptop intel i-5 window7 only so how can i upgrade my iphone4 to ios5 beta

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Hi,
M4 is a series of many models, from your descriptions, I think this is the one:
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It has two slots of RAM can can support 16GB max:
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Good luck for the upgrade.
BH
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Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
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I have a new 2.0GHz Intel Core i7 macbook pro and my external firewire drive is causing the laptop to lock up

I have a new 2.0GHz Intel Core i7 macbook pro and my external firewire drive is causing the computer to lock up. The drive seems to sleep and then never wakes and the laptop locks up. I've had this drive connected to an older 2.0 core duo macbook pro and a 3.0GHz quad core macpro with no issues. It's a ministack v3 drive, 2GBs, fw400+800, sata and usb. Any ideas? And can I stop the drive from going to sleep?
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Check with the drive's manufacturer to see if they might have a firmware update for the enclosure; it sounds like the enclosure's firmware isn't properly detecting the FireWire wakeup sequence.
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The Whine of Intel Core Duo (mobile) (& its users) in Laptops of all brands

Can I start by saying - OH NO, NOT ANOTHER WHINE THREAD.
But I had a search and this issue doesn't seem to be covered that much yet, and I feel it's important for us blighted by the whine to work out what to do about it. Apple has told me (and a lot of you) many different answers, "We recognise this issue and we're trying to fix it", "They've all got it! Stop complaining", "It's within spec, they're MEANT to do that", "Faster processor architectures generate more noise, there's nothing we can do", "You're mad.. there's no noise."
I think we can take these points as givens:
• There are three noises commonly reported; moo (HDD-fixable) / buzz (Inverter-fixable) / whine (CPU-mysterious). We're dealing with whine here.
• Not all MBPs are created equal, some whine, some don't.
• AppleTech will feed you a line to get you to go away. Don't give up.
• A whine is NOT within spec at these prices. (check consumer rights)
• The whine is made by hardware vibration of some sort, this can be affected by software, but the software does not generate it (ie. it doesn't come out of the speakers).
• When running XP, for 99% of people the whine disappears.
• The whine seems to be related to battery power as well. Most people experience a louder whine when using (or charging) the battery.
So in a roundabout way I come to this - Does anyone know of other laptops using Intel Core Duos and causing a whine noise? In my opinion this is unlikely as the whine disappears in XP, but it would be good to know if it is happening anywhere else. If you know of any other 'whiners', please post a link to where you found out about it and the name of the model doing it.
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Hey LanEvoVIII... (Have you ever heard one of the defective MBPs in real life? If you feel the need to reply to this post, answer that question, although it would be infinitely preferable if you just removed yourself.)
Technology is not perfect, I know that. But for the amount of money you pay for Apple technology it should be better than this. And perhaps I wouldn't have bought a computer if I'd known that it makes noises like this.. unfortunately not mentioned anywhere by Apple, only on these forums where you-who-knows-best says we shouldn't talk about it.
Also you numpty, the point of all of this is we're trying to use the return policies and hardware warranties and gettin the runaround by Apple. This is another reason why people are unhappy - not so much the problem, more the fact about it's resolution (or lack of).
So how's about this? shut yer face. I'm aware of the irony of whining about a whine. You're so smart and funny referencing the same lil joke I made at the beginning of the post. What a smart smart human you are. Go on, give yourself a wee pat on the back for being so good and understanding the nature of technology so well. Go on, do it. There, doesn't that feel nice? Now go take your smug sense of self-satisfaction to some other thread and let us try and sort this out so that it doesn't drag on any longer.
Natsus, well said, sorry but I couldn't keep such a nice calm head about it as you. I know things are better if we all stay civil to each other. After so much trouble with this issue I ain't got much patience left, especially for people like "LanEvoVIII".
MacBook Pro 1.83GHz Mac OS X (10.4.5) 1.5GB RAM, 80GB

Fix for Envy TouchSmart 15-j078ca (or any other laptop) sound not working

If you are having problems with the sound on your Envy 15 laptop (speaker/headphone jack not working), there is a straightforward way to fix your problems.
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2) Check to see if your audio device is enabled. On your desktop, right-click the Speakers icon and go to Playback devices. Set audio devices to default (like headsets and speakers) on by rightclicking them and selecting "Set as default". This way, they will work when plugged in, and when taken out, the system will default to other available sound sources.
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2) Remove both the AC adapter and the battery before performing the hard reset, then hold down only the power button for 15 seconds (or follow the instructions here if the battery is fixed in place).
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Hopefully this helps, I know it helped me! Remember to give Kudos to the post linked if it helped you.

Thank you for visiting the HP Support Forums and Welcome.Thank you for the detailed information very very helpful. I have looked into your issue about your HP ENVY TouchSmart 15-j078ca Notebook and the popping sound or crackling noises.
Here is a document on troubleshooting sound.
Please make sure your updates have been done on the Notebook. In the device manager under sound right click and update the driver. Here is another step to try.
1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers/Headphones.
4. Click Properties.
5. Click the Advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window.
9. Click OK to close the Playback Devices.
Hope this helps you.
Thanks.
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Whats the lastest software i can put on a macbook 2.2 GHz intel core 2 Duo. the software i have on the laptop right now is the Mac OS X (10.6.7)?

whats the lastest software i can put on a macbook 2.2 GHz intel core 2 Duo. the software i have on the laptop right now is the Mac OS X (10.6.7)?

It would help to know which one of the 9 different models of MacBook you have. To see which model you have go to the Apple in the upper left corner and select About This Mac, then click on More Info. When System Profiler comes up check the Model Identifier and post it back here.
If it's the Late 2007 model 3,1 then 10.7 is the most that it can run.
http://www.everymac.com/systems/apple/macbook/specs/macbook-core-2-duo-2.2-white -13-late-2007-santa-rosa-specs.html
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HP Envy Touchsmart 15-J004SA Laptop, intel core i7, 16GB

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