HP ENVY TouchSmart 15-j100ee - Num lock beeps

After Updating my HP ENVY TouchSmart 15-j100ee from windows 8 to windows 8.1 and installing all the drivers (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=6796372&lc=en&cc=emea_middle_east&dlc=en... num lock button has a beep sound and 1-9 buttons doesn't work. However, when I am clicking 9 (page up) page is moving up. So it's not because of buttons have problem it's some hardware issue.
HP support can you help me ?!
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Hi @Lewery
Welcome to the HP Support Forums! I see that you are having a problem with your Num Lock and keypad. I will be happy to help you with that. I would recommend that you uninstall the generic keyboard driver (there is no specific keyboard driver) and let Windows reinstall it. Go to your Device Manager and expand Keyboards. Then right click the keyboard and select Uninstall. Then restart your computer and Windows will reinstall the driver. Give that a try and let me know how it goes.
Please click “Accept as Solution ” if you feel my post solved your issue.
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Thank you,
BHK6
I work on behalf of HP

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Hey NikosK,
The one-blink code is indicating an issue related to CPU and/or system board (bent pins, etc.). It's possible that the system board needs to be replaced.
Here's a table of all of the LED codes:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443366&lc=en&cc=us&dlc=en
Do you know what caused this issue in the first place, before replacing the processor?
I am an HP employee.
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Num lock 17T-J100

I have a new HP ENVY TouchSmart 17T-J100.
I do not see a num lock on or off indicator light.
Prior computer keyboards have had such an indicator light.
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This question was solved.
View Solution.

Hi goodhayman,
I understand that the light for the num lock key is not turning on when you press the key. Here are some instructions for Turning on or off the Numb Lock, CapLoc or ScroolLoc on startup.
1. Type regedit in RUN dialog box and press Enter. It'll open Registry Editor.
2. Now go to following key:
To change the behavior for currently logged in user:
HKEY_CURRENT_USER\Control Panel\Keyboard
To change the behavior for all users:
HKEY_USERS\.DEFAULT\Control Panel\Keyboard
3. Now in right-side pane, change value of "InitialKeyboardIndicators" string value to any of following:
0 - Turn all indicators Off (NumLock, CapsLock, ScrollLock)
1 - Turn CapsLock On
2 - Turn NumLock On
3 - Turn CapsLock and NumLock On
4 - Turn ScrollLock On
5 - Turn CapsLock and ScrollLock On
6 - Turn NumLock and ScrollLock On
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4. Exit registry editor and restart your system to take effect.
I hope this information resolves your issue, please let me know how it goes.
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I worked on behalf of HP.

Num Lock is off at bootup

HP ENVY 23-c115xt All-in-One CTO Desktop
When the computer boots up and asks for a password, using Microsoft account, the num lock is off. I checked the bios settings and "num lock on' is set to on. How do I getthe num lock to come on at bootup?
This is a wireless keyboard model KG-1061
thanks for your help.

Hey wingingit2,
I'm sorry you're running into this Num Lock issue. I've got a couple of things for you to try though.
Control Panel > Power Options > System Settings > Uncheck ( Turn on Fast Startup)
Steps taken from here.
Also try the RegEdit from this page. It's always a good idea to back up your registry before making any changes.
Hope this helps! Let me know the results when you get a chance!

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I have an Envy using Windows 8 with Touchscreen. I am trying to get my num lock to always stay on. Can anyone help with this issue. Tks.

Hello Big_John62,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I see that you are attempting to keep the num lock key locked at all times, and I would be happy to assist you! To begin, I will need to ask you a few questions:
What is the Product and Model Number of your desktop computer?
Has your computer completed all of its important Windows Updates?
Have you been able to successfully keep your num lock key locked consistantly in the past?
Are you able to keep your cap lock or scroll lock keys locked as well?
In the meantime, I recommend following this document on Num Lock not turned on when booting Windows 8. This should help enable your Num Lock key consistantly.
Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Hi Baileyreneehill,
Normally only a big form factor notebook like 17" platform, which has extra key pad, has the number lock function. The Envy 6 sleekbook has not this button for it. Check your teacher for other alternative.
Best rgds,
Kick_OK
I work for HP.

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Hi,
This happened with me around 2 weeks ago. I was using my friend's HP Pavillion DV6-1211AX at night and shut it down properly. Next morning it refused to start up!
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Hello sohrabgandhi,
If you’re getting the error that the cpu has failed it could be the board that is bad.
You might want to take the laptop somewhere and see if they can find the bad spot on the board.
I don’t think that it is anything that you did to make the board go bad.
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Let me know how everything goes.
Have a good day.

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Hi Baileyreneehill,
Normally only a big form factor notebook like 17" platform, which has extra key pad, has the number lock function. The Envy 6 sleekbook has not this button for it. Check your teacher for other alternative.
Best rgds,
Kick_OK
I work for HP.

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HP ENVY TouchSmart Ultrabook. I accidentally deleted my audio.

Product/Model: HP ENVY TouchSmart 4-1115dx
3rd generation Intel Core i5-3317U
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Issue not present There might be a problem with your audio device.
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Jman,
Welcome to the HP Forum.
You are not the first one to become a bit overly enthusiastic about Housekeeping chores. Smiling.
First, try using your Recovery Manager to reinstall your original Audio Driver.
Using Recovery Manager to Restore Software and Drivers (Windows 8)
Restart the computer after the driver loads.
You may have to complete / check the settings, see the Guide at the bottom.
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Restart / Reboot the computer and log in
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Good Luck!
Click the Kudos Star!
It is a great “Thank You” to the HP Experts who are here to help!
Kind Regards,
Dragon-Fur

Cannot detect any wireless networks on my HP ENVY TouchSmart m7 j120dx

Hello,
My laptop won't pick up any wireless networks at all - I'm having what seems like a few different problems:
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2. When I try to turn my adapter on using the F12 key, all it does is toggle airplane mode - which isn't going to help me connect to the internet.
3. When I go to 'Network' under PC Settings, I can toggle airplane mode but the bluetooth is greyed out and can't be toggled and it doesn't even give me an option to turn back on my wifi adapter.
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If there's any other information you need that I did not mention above, feel free to ask me. I look forward to someone replying as soon as possible and being able to find a solution to this problem for me!
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Hello dginther,
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Mario
I worked on behalf of HP.

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This question was solved.
View Solution.

Unfortunately non of the driver updates solved the problem but a BIOS update through the HP Support application seems to have remedied the issue. Whilst I appreciate there were no specific drivers available I find it hard to accept that HP should be able to release a model where they know the hardware will not be fully supported by the OS and in this case not function.

HP ENVY TouchSmart 15-j100ee - Num lock beeps

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